First, complain to the person in charge of the station and see if you can solve your complaint. If you communicate with the person in charge of the rookie station, it is best to solve the problem.
If the person in charge of the station can't solve the problem peacefully, then complain to the superior at the station. Most sub-stations are opened by agents. You can directly call the customer service hotline of the station, feed back your own questions, and let the platform help you defend your rights.