After the user submits the complaint request, if it meets the requirements of changing the complaint code, the system will generally handle it within 24 hours. If there is still no green code after three days, you can call the contact information sent by the page to contact the staff for handling.
The specific steps of transcoding health code complaints are as follows:
1, scan the code to pay attention to the official account of "Health 320" WeChat.
2. Click on the "red and yellow code complaint" in the "service items" in the lower left corner or click on the "red and yellow code complaint" in the reply, and fill in the correct personal information and the screenshot of "two nucleic acid tests in three days" (two nucleic acid tests in 72 hours, and the interval between two monitoring is more than 24 hours). Code red personnel also need to provide proof of uploading the official seal of the local disease control department.
3. Click the "Query Result" button, and please enter your ID number to check whether the data was submitted successfully. If "Synchronization failed, please resubmit" appears, just click the "Resubmit" button.