According to your description, it is recommended that you follow the following methods:
1. If you want to uninstall the software normally (Settings-Application Manager-Download-Find your own software to uninstall), if you need to restore the system, you are advised to back up the data (contacts, text messages, pictures, etc.) in your mobile phone. ) and then restore the factory settings (Settings-Reset/Privacy/Personal-Restore Factory Settings).
2. If the software itself cannot be deleted, you have changed the permissions of the mobile phone through a third-party software and uninstalled it. If it needs to be restored, it is recommended that you send your mobile phone to the Samsung service center and let the engineer help you solve it.
Please click the following link for the specific address of Samsung Service Center:/support/location/supportservice.do? Page = service. Location and place. cid = cn _ PPC _ support _ service _ repair net _ 120522
Welcome to Samsung Care Center:
/app-cares