2. Have good observation ability. In passenger service, we should pay attention to observing trivial matters, finding new situations and problems, improving service methods, or finding the essence of problems from subtle signs, so as to effectively prevent various accidents and ensure passenger safety.
3. With accurate judgment, unexpected new situations and new problems often appear in train passenger service, especially timely and accurate judgment of emergencies, which can prevent or put an end to all kinds of accidents and ensure passenger transportation safety.
4. Good memory. Passenger service personnel must be familiar with railway rules and regulations, technical business, actual operation, train arrival and departure time, etc. Passenger service personnel should strengthen the cultivation of memory from three aspects: vision, hearing and movement, and improve their working ability and efficiency.