Introduction: When the work has reached a certain stage or come to an end, it is necessary to go back and make a serious analysis and study of the work done, affirm the achievements, find out the problems, sum up the experience and lessons, raise awareness, clarify the direction, and express these in words, which is called work summary. I have prepared four summaries of the work of gas station stationmaster for your reference!
Summary of the work of gas station stationmaster (1);
I have been in the gas station industry for almost two years. I came step by step from the oiler, the measurer to the stationmaster, from which I initially accumulated some work experience. My personality has undergone several exercises in China Petrochemical Company, and my ideological quality has made a qualitative leap. China Petrochemical's standardized service, advanced management, neat station capacity and harmonious and efficient team have inspired me deeply and given me the basic outline of my future work. To sum up, there are mainly the following ideas;
The first is to implement it.
As a grass-roots manager, we should publicize the spirit of instructions from our superiors to the grass-roots level, resolutely implement them, complete the indicators and tasks assigned by our superiors with good quality and quantity, and feed back the problems of gas stations to our superiors in time. It is necessary to constantly summarize the work situation of gas stations and often inform employees of these situations in order to boost morale and promote oil sales.
Second, grasp sales.
1. It is necessary to thoroughly study the customer demand characteristics of the local oil market, conduct in-depth investigation and rational analysis of the market, constantly seize market opportunities, and expand oil sales. First, fix the customer base. This group is a "hardcore" partner of gas stations. They are voluntary propagandists and supernumerary staff at gas stations.
Marketers play a necessary role in the image communication of gas stations. Therefore, for a fixed customer group, it is necessary to communicate regularly to understand the situation, improve services, enhance understanding, enhance friendship and consolidate cooperation. Second, the customer base is scattered. Although you are not a regular customer, you should pay attention to it individually.
Because only by caring about their interests and touching them with enthusiastic service can they gradually become frequent customers of gas stations and develop from retail investors who refuel sporadically into new regular customers. The third is to increase new customer base. With the increase of private cars and commercial vehicles, this customer base is expanding every day.
This group has an urgent need for consultation and refueling, and needs the patient guidance, enthusiastic help and sincere service of the refueling staff. Once they recognize your products and services, they are likely to become regular customers, which is of great benefit to improving the economic benefits of gas stations. The fourth is the potential customer base.
This is a group of customers who are not easy to see. They drifted past the gas station today and may go there to refuel tomorrow. Maybe they don't refuel, but it may affect the choice of family, colleagues and friends. Therefore, to win this group, we must first ensure a clean and tidy appearance and warm and standardized service, so that the service will be well received by the whole society and win everyone's satisfaction.
2. In-depth study of the strengths and weaknesses of competitors, clear the main competitors, understand the main marketing strategies, conduct in-depth investigation and rational analysis of the market, formulate detailed and specific implementation, formulate targeted marketing strategies, learn from each other's strengths, constantly seize market opportunities, expand oil sales, and effectively do a good job in terminal sales.
3. Fully combine the quality advantages, brand advantages, management advantages and service advantages of petrochemical brands to shape their own unique advantages and better meet the needs of consumers. First, innovate vertically, dig deep into the existing market, explore new markets with heart, and comprehensively improve the oil market penetration rate; Second, horizontal innovation, attaching importance to and developing non-oil business, actively guiding consumption, activating oil business of gas stations with non-oil business of convenience stores, and realizing mutual promotion of the two businesses.
Third, pay attention to management.
1. Standardizing operations and services and operating according to standards and processes can not only ensure safe operation, but also establish a good corporate image. Second, the exemplary role, excellent business, can better guide other employees on the station, manage employees, first of all, we must become a model for work, clean up, guide vehicles, carry guns and refuel ... everything can be done, and set a good example for employees to learn. In the long run, it can drive employees to gradually improve.
Become a good habit. Third, people-oriented, we should always care about the health, life and family of employees, and cultivate feelings and emotions with employees. Only by establishing sincere feelings with employees can we fully mobilize employees' intentions. Then the management effect will be significantly improved. The fourth is safety first.
A, strict safety management, strict operating procedures, adhere to the regular inspection, timely processing, timely reporting, firmly establish the idea of safety first, be sure to do the safety management work deeply, carefully and practically.
Four. Main working methods
First, rely on the backbone, carry forward democracy, unify thoughts and actions. Second, give full play to the leading role. "It's better to make a face than shout." No matter what you advocate and ask employees to do, you should do it yourself, take the lead and do it well, so as to be convincing and appealing.
As a grass-roots manager, in addition to the above immature ideas, I will continue to improve and improve in my future work. First of all, I must be strict with myself, be fair and honest, seek truth from facts, have the overall situation concept, and have a strong sense of professionalism, responsibility, initiative and fighting spirit.
Always keep in mind your responsibilities, establish the idea of "based on your own duties", and do all the work with a high sense of professionalism and responsibility. Study hard and constantly improve the business potential, marketing potential, decision-making potential, management potential and organization and coordination potential.
I believe it is not difficult to be an excellent grass-roots manager. The hard part is persistence. What is difficult is long-term careful management. Taking China Petrochemical's refined oil sales as its own business, the goal of being an excellent grass-roots manager is not far away.
Summary of the work of gas station stationmaster (2);
1. Operation: This year, the Division and the Branch Company strengthened the management of the quantity and quality of gas stations, purchased oil products in a unified way, and implemented the density in a unified way. Strict control of quantity and quality has brought a good guarantee to the operation of gas stations, and also established the brand image of Bingtuan Petroleum with high quality assurance.
In 20xx, * * gas station devoted itself to developing the market. On the basis of several quality guarantees brought by the division, it fully explored potential customers and expanded the market. "Gaofa" has 78 cars and has been imagining gas stations to refuel. I have taken a fancy to this customer since 2003. They are not only large in quantity, but also institutions, and there is no risk in accounts receivable. I went to my house for more than 20 times and didn't say anything. But I didn't give up my station. I began to ask friends who knew Gao Fa for help. After all the trouble, Gao Fa came to my station to refuel, but I was worried about the quality of the oil at my station and the driver's withdrawal. Therefore, our station introduced the quantitative and quality management of oil products by Bingtuan, and the situation that there is no transit link when oil products enter the station. In operation management, we will help oil users manage drivers and save costs. The management measures were introduced in detail to Gaofa. Under the meticulous management work of our station, the customer was finally moved. After a month's trial operation, Gaofa is very satisfied with the oil quality, internal management and staff service of our station. What makes customers most happy is that after refueling at our station, the monthly fuel cost is reduced by 5000 yuan compared with before. The captain of the "Gaofa" team said to me, "I just like to deal with the Corps and be honest."
Signing an agreement with customers is the first step to complete sales, and the real success is to continue to live with existing customers. This year, on the one hand, we will explore the market attentively, on the other hand, we will establish and improve customer files and build customer needs. By relying on market research, telephone contact and door-to-door visits, I will update customer information in time, respond to customer needs in time, and handle customer complaints in time, thus forming a close and harmonious customer relationship. At the refueling site, the staff of our station remembered the bookkeeping customers who came to our station to refuel. In the refueling operation, our station always insists on on on-site operation. Drivers can complete refueling, payment and invoicing without getting off the bus, leaving the greatest convenience to customers. I stand to win the trust and praise of customers with the unique fighting spirit of the Corps.
Two. Internal management:
The management level of a gas station is not only reflected in the current sales volume, but also in many aspects and levels. Therefore, I stand in 20xx, and further establish and improve various rules and regulations and reward and punishment management methods according to management needs, and insist on strictly following the system to make everyone equal before the system. Based on standardized management and aiming at innovation and development, we should keep in mind the management concept of "management creates benefits and details determine success or failure" in management, fully understand the connotation of standardized management and enhance the sense of hardship. Starting from the details, do a good job in the standardized operation of gas stations.
This year is the first year of the merger of * * Road Gas Station and * * North Road Gas Station. The biggest trouble in our station is the unstable personnel. Therefore, I advocate to fully mobilize the enthusiasm, initiative and creativity of employees, establish a perfect training, learning and on-the-job training system, improve employees' practical operation skills and comprehensive quality, and establish a modern image of "soldiers and oil people". I will choose a project for on-the-job training every week and conduct a comprehensive on-the-job training once a month to cultivate a good atmosphere for employees to consciously study business and study technology, and urge employees to practice their basic skills hard to really improve their operation skills and professional quality. Establish a cohesive mechanism of "taking station as home", a learning mechanism of "taking station as school" and an incentive mechanism of "taking station as pride". Efforts have been made to improve the high sense of responsibility of employees who take gas stations as their big families, which has mobilized the enthusiasm of employees.
* * Gas station is the first gas station built by Corps Oil Company in Urumqi, which has attracted the attention of the leaders of the head office and branches. This year, the top management of the Corps Petroleum Corporation and CNPC visited the gas station of * * several times to give guidance, and cordially asked about the internal management, sales volume and employee income of the gas station. While affirming the achievements of gas stations, senior leaders also pointed out the shortcomings in their work. * * Gas stations will rectify the existing problems and increase green belts.
20xx * * gas station adheres to the standardized management while implementing the "people-oriented" management mode, caring for employees in life, thinking of employees' thoughts, and worrying about their urgent needs. * * Most gas stations are young employees, and some employees' homes are not local. In order to facilitate the daily life of employees, this year, our station added a solar shower and two electric heaters, which solved the problems of employees taking a bath in summer and low office temperature in spring and autumn, and made employees truly feel the ubiquitous affection of Corps oil.
In order to improve the cohesion of employees, * * gas station employees celebrate their birthdays, and * * gas station will buy birthday cakes for employees and give them a meal. In the "Spring Festival", "May Day", "Eleventh" and other holidays, hold various cultural and sports activities, knowledge contests and other activities. While enriching the cultural life of employees, it also enhances the friendship between employees.
Three. Safety management:
1. This year, * * gas stations have been implementing the shift management system. The manager on duty not only cleans his own sanitary area, but also cooks for employees, helps the oilers refuel at the peak of refueling, and unloads the oil at night to deal with some emergencies.
2. Firmly establish the idea of "safety first" and implement various safety management systems of gas stations.
3. Pay special attention to the education of employees' labor discipline, fire safety and safety knowledge.
4. Organize a safety inspection once a week, implement hidden dangers rectification, and ensure the safety of gas stations.
5. Implement the safety responsibility system in daily work, operation safety management, safety management of facilities and equipment, and safety inspection. Do "prevention first, combining prevention with elimination". There was no safety accident in our station this year.
Four. Disadvantages in work:
1. This year * * gas station failed to achieve the sales target issued by the branch, mainly because:
1). The efforts to open up the market are not enough.
2) Due to the problem of accounts receivable, our station eliminated a group of customers with bad reputation and late payment.
2. Fine management is not done well enough, and all kinds of words are not filled in in time and are incomplete.
3. The instability of personnel has brought some negative effects to the service work.
4. Managers' service consciousness needs to be improved.
5. Facilities and equipment maintenance is not in place.
The working idea of verb (abbreviation of verb);
1. Strengthen market development, develop new customers with heart, and strive to increase sales.
2. Enhance the potential of management services.
3. Strictly control accounts receivable and stop developing scarlet letter customers. Strengthen the management of account table, so as to be timely, accurate and complete.
4. Strengthen employees' ideological education, and formulate perfect assessment system and job training activities.
5. Improve the management mechanism to deal with emergencies and cultivate the potential of employees to deal with emergencies.
6. Strengthen the management of facilities and equipment, and regularly maintain and maintain the facilities and equipment of gas stations.
7. Carry out 5s management mode and 5s service method in management to refine management. Strive for good results in the coming year.
20xx left, taking away some disappointment and some regrets.
20xx years have come, with a vision, facing the dawn, full of perfect expectations. In this snowy season, let the New Year's bell convey the most perfect wishes from every employee of the gas station-I wish the Corps Oil Company a more perfect tomorrow. I wish the leaders and all my colleagues of the 12th Division of Petroleum Reclamation Corps a smooth and happy life. Being with you is the constant commitment of all the staff in our gas station.
Summary of the work of gas station stationmaster (3);
My name is xx, and I am currently the stationmaster of the oil station. In April, 20xx, I competed for the stationmaster of Central Station. Recalling the past year is like a thick book to me, and all the stories in the book are so unforgettable. When I look back, look at the past year, although there have been many ups and downs and disappointments in this year. However, I understand that it is through these experiences that people can thrive and mature. So I told myself, "I have no regrets about my choice. I will work harder and open up a new situation." Over the past year, under the leadership of leaders at all levels of the company, I have closely focused on the company's business philosophy, opened up markets and promoted sales. At the same time, I got the strong support and help from the staff of the whole station, which enabled me to complete every task wholeheartedly and dutifully. At present, I will report on my study, work and experience in the past year and other aspects.
1. Strengthen study and pay attention to the improvement of ideological and professional quality;
Since I was hired as the deputy stationmaster of Peace Station in 2008, I have deeply felt my responsibility and made clear what I should do. In these short years, under the strict requirements of the branch, I have greatly improved both politically and ideologically, and defined a goal, a goal of how to open the market and do a good job in business philosophy. As a gas station manager, I set an example and devote myself to how to strengthen safety management and improve economic benefits in gas stations. I have always been strict with myself, earnestly perform my duties with a high sense of political responsibility, learn from the old employees in party member, take the lead and take the initiative to make full use of my spare time to learn safety management, fire protection knowledge and oil products knowledge, and constantly improve myself to become a qualified gas station master.
2. Be conscientious, conscientious and work hard:
1. Pay attention to safety education and safety management. Gas stations are inflammable and explosive places. If employees are not aware of safety and do not operate correctly, it may be dangerous. Therefore, I attach great importance to safety work in my usual management. First, I want to improve the safety awareness of employees, remind each other frequently, and conduct training and education on fire drills every month. Second, every employee should be vigilant before going to work. We can't ignore that the vehicle doesn't turn off the engine, and customers use mobile phones and plastic buckets to refuel in the station. Third, in the inspection, it is necessary to conduct regular inspection and maintenance, eliminate hidden dangers, and deal with the leakage of tankers and refueling guns in time. Equipment maintenance must be carried out, and all safety work must be done well.
2. Take flexible measures to manage business. As soon as I took over the heavy responsibility of the station in April last year, I firmly grasped the quality service and strived to win more customers. I asked the staff to greet every customer who came to the station, take a walk, make a sound, and be warm and thoughtful. I must help customers in trouble. Strive to increase the sales of light oil. At the end of June, the road was expanded and the road was muddy and dusty. There is too much pollution on the station every day, and the dust is as big as fog. The sanitation in the station has been strengthened several times than usual, and the road outside the station has been repaired for a long time, which took almost three months to complete. However, the employees carefully cleaned the tanker equipment at the health continuous station for a month or four. Heping Road was finally repaired. The station is about to open, and the employees in the station are like cleaning their own things. Boys clean all the walls from top to bottom, and girls clean all the tankers from inside to outside to prepare for the new business. This year, the target sales volume of light oil on the station was 3,200 tons, and the actual sales volume was 2,538 tons, of which the sales volume of cards was more than 903 tons, and the sales volume of non-oil was114,274.2 yuan. In these eight months, I can finish the tasks assigned by my superiors on time every month, which is more than the average monthly task. Every winter when diesel oil enters the oil shortage, I adjust my working ideas in time, and do a good job in explaining the quota and customers while trying to protect old customers. In the explanation, I will patiently and meticulously explain to customers, queue up and refuel in limited quantities. In a word, I stood in 20xx, and completed the tasks of light oil and non-oil in the station according to different market conditions and the requirements of my superiors.
Three: unity, harmony and harmony
A harmonious working atmosphere is what we all look forward to. Only unity and harmony can reflect that the employees in the whole station are like a family. For example, on October 22nd, 65438/KLOC-0, the station was about to open, and the Bureau of Metrology came to the station to check the tanker. When we found Unit 4, the meter of Unit 4 was broken. Manager Guo immediately called a repairman to repair it. At the moment of maintenance, he suddenly sprayed gasoline into the eyes of stationmaster Yang and my head. I couldn't see anything at that time, just covering my eyes and crying. At that time, my face was like baking in a stove. My colleagues at the station quickly took me to the faucet to help me clean it. When I was cleaning, the gasoline choked me. I was shocked for a few seconds. Just when I fainted, I heard Manager Guo calling the emergency center on 120. Master Yang and his colleagues called my name. When I woke up and saw the support of my colleagues, I felt that I was the happiest person in the world. I deeply realize that only by living in harmony, learning from each other's strengths and helping each other can I move forward.
Four: Plan
1. I think gas station, as the terminal of sales enterprise, aims at improving sales efficiency and enhancing market competitiveness. On the premise of ensuring the safety of gas stations, as a stationmaster, he shoulders the dual tasks of oil marketing and management in the station. The stationmaster is the first responsible person in the station, and the success or failure depends on the interests of the company and the vital interests of employees. To increase sales this year compared with last year, it is mainly to grasp whether management is in place. Bring high-quality service and create a safe, comfortable, clean and warm refueling environment for customers, so as to lock in new and old customers. As long as employees are satisfied with their work, employees are satisfied with customers and treat each customer sincerely, sales will definitely increase.
We must check the quality of petroleum products by ourselves. Be sure to check whether the oil is qualified and the quantity is relative before unloading. We must strictly implement the daily accounting of the metering personnel in the metering tank, calibrate the accuracy of the tanker, and strive to minimize the oil loss.
3. Supervise the cashier to return the sales amount to the bank on time, and make an account sheet on the same day. Make the accounts look consistent.
Five: In addition, I still have many shortcomings and efforts.
Over the past year, I have done my best and done some work, all of which can not be separated from the correct leadership of the company, but also from every brother and sister on the station who get along with me every day, and their strong support and United struggle. As the saying goes, "Up and down Qi Xin, its strength is broken." I believe that as long as we work together in Qi Xin, our central gas station will be able to reach a higher level and be built. Here, I am deeply gratified that the achievements belong to the past, but the challenges are still in the future. I clearly realize that only by improving my own quality can I accumulate more work experience and make greater changes in my work, so as to promote my professional level, expansion and progress. In the future, I must study more, think more about developing my own advantages, overcome my own shortcomings, persist in learning by doing, and constantly improve my professional knowledge and quality potential. Continue to work hard in the future and get your guidance and help. Please criticize and correct the above inappropriate debriefing. Thank you!
Summary of work of gas station stationmaster (Ⅳ);
In the past 20xx years, with the hard work and close cooperation of all employees, the station capacity, appearance, standardized service and staff quality of gas stations have been greatly improved, and the comprehensive level has been comprehensively improved. Over the past year, with the correct leadership and strong support of the superior company, focusing on strengthening internal management and casting quality stations, and aiming at reducing costs and ensuring the safety production of gas stations without hidden dangers, I have completed the sales tasks of gasoline and diesel oil, small packaged lubricating oil and oil-free products assigned by my superiors, greatly improving the management level of gas stations and completing various tasks assigned by my superiors. The work in the past year is reported as follows:
I. Operating conditions
This year, the company has strengthened the quantity and quality management of gas stations, unified purchasing of oil products, unified implementation of density and strict quality control, which has brought good guarantee to the operation of gas stations and established the brand image of China Petrochemical with good quality and quantity.
Entering 20xx years, on the basis of quality assurance brought by the company, we are committed to exploring the market, and do everything possible to tap potential customers and expand the market. We communicate with the surrounding enterprises and institutions to make them become long-term refueling customers of our station, as well as buses from Gu Xia to Yandu River, because the quality of our oil products is guaranteed, and when the oil products are tight, they can ensure that their vehicles can use oil normally. They are also loyal customers of our station.
Second, strengthen the cultivation of employees' literacy and create first-class service quality.
1, comparison, learning, catching up, helping and surpassing activities in the station. Organize employees to study political theory, conscientiously implement the spirit of the meeting to rectify discipline style, correct work attitude, improve discipline style and promote good work. Compared with the professionalism in work and the excellent skills in technical operation, it can better reflect the outlook on life, values and world outlook. Only in this way can we have enthusiastic service quality and establish the idea of serving the people wholeheartedly. In order to improve the professional quality of employees, on-the-job training, training, communication, summary and improvement are adopted, which improves the post skills and comprehensive quality of each employee.
2. Carry out work style rectification activities: according to the spirit of the company meeting, our station carefully arranged deployment, organized study, hung 1 banner and posted two slogans, so as to improve our standard management level and enhance our own value in the process.
Third, safety management.
1, I stand to ensure safety in production, at the same time, educate employees on safety thoughts and strengthen their awareness of safety responsibility. Safety is the first priority. The first thing is to be safe and strengthen the safety training of employees. Let employees know and learn about safety, and then I want to be safe, implement the post responsibility system, strengthen job training and strengthen management. Be familiar with the top ten work bans, put an end to all kinds of accidents, strengthen all kinds of pre-plan drills, so that you can fight when you come, but you can't win when you fight, and deal with all unsafe hidden dangers in the bud.
2, adhere to the leadership on duty system. The stationmaster arrives at his post every day, and the supervisor is responsible for handling the safety, sales, hygiene and storage of refined oil on that day, and strictly examining and managing cash and bills. Post personnel are not allowed to smoke at work, and are not allowed to leave their posts without leave. They can only leave after going through the handover formalities after work.
3. Organize the safety inspection of tankers, refueling guns, oil tanks and other equipment once a week, and implement hidden dangers remedial measures to ensure the safety of the station and smooth sales.
4. Implement the safety work every working day, combine the safety management of on-site operation, safety management of equipment and facilities and safety inspection, give priority to prevention, and combine prevention with elimination, so that the safety work can achieve the expected purpose.
Fourth, service.
1. Judging from the on-site service level, the service level of our refueling is constantly improving. Door-to-door service can realize car-to-person arrival, and the service is based on smiling service, warm service and fast service. Strictly use the eight steps of refueling. Close the distance with every driver in the service, so that they feel a little warm after being tired all the way, and maybe they will have repeat customers inadvertently. We should keep in mind the idea that customers are God, relatives and friends. Do practical things in service and touch every customer. As the saying goes, no pains, no gains, and help to customers. Enterprise development is not a matter for one person. As long as we work together in Qi Xin and conscientiously implement the company's various management policies, our enterprises can sprout and thrive in the sun like seeds.
Five, do a good job in the management of station capacity and appearance, and do a good job in the ideological work of employees.
Environmental sanitation is a constant and unremitting work. The practice of our station is to hand over the hygiene before the handover every morning, and the successors check and accept the hygiene, and solve the problems on the spot when they find them.
The intransitive verb 20xx annual work plan and work arrangement
We focus on several big customers in the sales of 20xx. 1 .Baiyang Power Station 2. Road construction projects. Passenger cars and trucks to ensure the smooth completion of the annual sales tasks. For non-oil sales and small oil packaging, we should start early, arrange early and implement early, seize the opportunity, expand publicity and ensure the completion of the task. Do a good job in station appearance and environmental sanitation. Safety is our most important task next year, so we should educate our employees to study and use fire fighting knowledge. Do a good job in various pre-plan drills such as anti-theft and anti-robbery, and fire fighting. Really solve the problem in the bud and let safety escort the efficiency of enterprises.
20xx years are about to pass, and the new year is getting closer and closer to us. Let's look to the future, cut the waves, sail and sail, complete various tasks under the correct leadership of the company, and make our contribution to the cause of PetroChina and Sinopec.
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