First, the misunderstanding of knowledge management
There are different understandings of enterprise knowledge management. (e.g. knowledge management)
Management is to improve enterprises by sharing knowledge and using collective wisdom.
Resilience and innovation. Knowledge management is based on knowledge.
Management knowledge management refers to the continuous management of all kinds of knowledge.
The process of meeting existing and unmet needs to identify and utilize knowledge.
Understand new opportunities for asset upgrading. Knowledge management is the use of organizations.
The art of intangible assets creating value to help managers borrow.
Help knowledge management to create value. (Red) Knowledge management emphasizes people.
Importance, emphasizing people's work practice and culture, and then
This is a technical problem. Island) knowledge management refers to changing the members of an organization.
Thinking and behavior, to establish knowledge enjoyment and innovation.
The internal environment of the organization, so as to improve the adaptability by using collective wisdom.
Ultimately achieve organizational goals. Knowledge management emphasizes putting
Coordination of knowledge, confidence, human resources, market and business processes
Meal together, so as to improve the operational efficiency of enterprises most effectively and maximally.
Fruit. The core of knowledge management is the enjoyment and innovation of knowledge.
Young knowledge management is an enterprise that collects all kinds of information and integrates them.
Management, classification, storage, in order to facilitate the use and * * * enjoy resources, and promote people.
Communication between students, so as to strengthen the quality of employees and enterprises.
Industry is more competitive and adaptable. ) knowledge management is to put human resources
Small sources are the same as trust, technology, market analysis and even enterprises.
Business strategy, etc. Are unified, * * * is the development service of the enterprise.
Service, resulting in a commercial effect that the whole is greater than the sum of the parts.
The above seven viewpoints all discuss enterprise knowledge from the perspective of childhood.
Knowledge management. We believe that knowledge management is the production of enterprise knowledge.
Innovation), distribution, exchange), integration, internalization, evaluation and improvement.
Re-innovation) manage the whole process, realize knowledge sharing and increase enterprises.
Industry knowledge increment and product knowledge content, improve enterprise innovation ability.
Ability to improve customer satisfaction and core competitiveness.
Ensure the high-speed, healthy and sustainable development of enterprises.
Global competition is neutral in the land of small countries and few people. Prison book, enterprise knowledge management
The essence of management is the experience, knowledge and ability of all employees in an enterprise.
Manage prisoners, realize knowledge sharing and effectively realize knowledge price.
Value transformation to promote enterprise knowledge and enterprise maturity.
And grow.
Knowledge management will become the key factor to determine the competitiveness of enterprises.
Has formed a * * * knowledge. But how to implement knowledge management in enterprises?
There are some misunderstandings, for example, decision makers in many enterprises only need to trust themselves and their departments.
All departments set out to carry out knowledge management, but the letter came from the system department.
In a minute, they immediately evaluate, buy and set up.
Start with the technical system of knowledge management, and then you're done.
All these enterprises do this because they mistakenly believe that only
If a knowledge management system is established, enterprises will learn from it automatically.
After the transformation of knowledge-based enterprises, the intellectual resources within enterprises will automatically
Turn it into a competitive advantage. Obviously, in doing so, they neglected to realize knowledge.
Two basic driving factors of knowledge management project: 1) Transforming enterprises.
Industry culture. The success of knowledge management projects depends on encouragement.
Believe in yourself and enjoy the corporate culture. Otherwise, due to the knowledge letter, >
* * * Enjoy resistance and failure. Incorporate into business process reengineering. knowledge
The success of management projects also depends on knowledge management and enterprise core industries.
Organic combination of business processes. Knowledge management is the process of business process.
Systematic management of disorderly knowledge to realize knowledge sharing and manufacturing.
Use, in order to improve the business level and efficiency. In this case, knowledge management must
Closely connected with the business process, otherwise it will fail. The important thing is,
Combine the creation, exchange and use of knowledge with the business processes of enterprises.
Rice, at the same time, can save a lot of Sichuan and produce great value.
First, the starting point and destination of knowledge management system
The implementation process of knowledge management projects can be divided into four stages:
) Grasp the overall situation of knowledge management. A good knowledge management project should
Focus on one or more specific business processes. Promote enterprise development
The formation of internal knowledge groups. Knowledge groups are made up of people who are eager to know.
It is made up of people who know * * * *, and its members are in charge of the same business. In.
Responsibilities (such as marketing department or research department), with knowledge of composition.
Understand the situation of the group and systematically analyze the business process. Young men}
Establish a knowledge management system.
In the process of implementing knowledge management projects, enterprises trust their own departments.
Can play an important role, such as in the first stage, confident and systematic people.
Members can analyze the feasibility and limitations of knowledge management technology and
Method 7 of providing a system for the establishment of knowledge map: In chapter 1,
In the first stage, information and systems personnel can closely monitor the progress of the project.
Situation, to ensure the implementation of the process: in the second stage, information and system personnel can
Give full play to the advantages of system analysis and explore knowledge management.
Functions of business areas, such as marketing, customer service and production.
Shinagawa's first gun, etc. On the one hand, they carry out relevant skills training for enterprise personnel.
Training, on the other hand, they must study hard and put knowledge group.
The best way to combine unified technical means with specific business, and
Provide guidance for enterprise employees: the fourth stage, trust and system personnel
Be able to establish new knowledge management by using standardized Sichuan one engine method.
Technical system, and in the process of project progress, can be improved and broken through.
Improve the system and promote knowledge sharing, knowledge management and business flow.
Process integration.
Even so, the enterprise trust and systems department has many implementation processes.
The party is still beyond my ability. For example, knowledge management has a small positive significance.
Xiao I}: It is true that even the corporate culture that is opposed is knowledge enjoyment.
The biggest obstacle: Many knowledge management project managers tend to focus only on knowledge.
Collect, classify, store, query and use by yourself, while ignoring knowledge.
Collection and utilization are closely related to specific business processes.
It can be seen that the transformation and establishment of traditional corporate culture.
Knowledge * * * Enjoy the new corporate culture and reorganize the business process of the enterprise.
Process, and the integration of knowledge creation and utilization is a knowledge management project.
The most important way to achieve. Undoubtedly, this is to build knowledge enjoyment.
The starting point and destination of knowledge management system based on knowledge.
Why? The driving force of knowledge management project is self-confidence,
Users, but the small ones are information users and system personnel. To this end, knowledge management projects
The realization of the purpose can be gradually developed from point to surface. Choose a pilot
Priority should be given to research, product development, consumer service and other departments.
Choose people with friendly attitude and excellent work performance to enjoy knowledge.
Knowledge group is an important competitive advantage of knowledge management.
With the general improvement of knowledge, knowledge management will be first applied to customer service and research and development.
With the product communication instrument department, it was widely exhibited and eventually became a widely used one.
Recognized business practices. Information and systems personnel can manage this knowledge.
Promote and inject the concepts of knowledge sharing and reuse into the institute.
Some business processes and small just regard knowledge management as a
Independent information and technology framework covering the whole enterprise. On the other hand, enterprises
Knowledge in industry can be divided into explicit knowledge and tacit knowledge. Dominant knowledge
Knowledge can be easily coded to make employees enjoy it. implicit knowledge
Knowledge refers to implicit empirical knowledge, which exists in the minds of employees or
In the structure and culture of the organization, the small ones are easy to be known by others and easy to be learned.
Coding. I}: For example, Rong, CEO of Knowledge Connection Co., Ltd.
Yang said: Explicit knowledge can be said to be the tip of the iceberg, and tacit knowledge.
Most knowledge is hidden at the bottom of the iceberg. Tacit knowledge is wisdom
Power capital is the root of providing nutrition for big trees, and its explicit knowledge is less than others.
This is the fruit of the tree. "Because of this, tacit knowledge is enjoyed in knowledge * * *.
Has an important and key position.
For the problem of enterprise business process reengineering, we think it should be based on
IS09000, such as 00}, reorganizing the business processes of enterprises, and using information, technology,
Create, collect, exchange and use knowledge through the reorganized business process.
The process should be closely combined with food and business, and the enterprise knowledge management system should be established.
This is conducive to cultivating the corporate culture of knowledge sharing and knowledge.
* * * Enjoy and use.
Second, knowledge sharing knowledge management system
Beyond rice, although cultural change is to establish a knowledge-sharing enterprise.
Industry is fundamental, but self-confidence and supporting technology are essential. American war
Management scientists Michael and Porter believe that enterprises are productive.
Business activities are all value-creating activities, and enterprises are small.
The same but interrelated production and business activities constitute a kind of creation.
The dynamic process of creating value is the value chain. Similarly, an enterprise
There is also such a value chain in the knowledge flow and renewal of the industry. know
Knowledge is the wealth of an enterprise, and the knowledge of the enterprise accumulates with the growth of the enterprise.
The essence of enterprise knowledge management is the price of knowledge.
Value chain management makes the knowledge of enterprises increase in small intermittent movements.
Value. The enterprise's knowledge value chain is: knowledge collection and processing, knowledge
Storage and accumulation of knowledge, dissemination and enjoyment of knowledge, and use of knowledge.
Use and innovation. Successful knowledge management only exists in the value chain.
All aspects of management, and the purpose _ is to optimize all aspects.
Relationship, speed up the flow of knowledge, and make knowledge an enterprise.
Water is a small resource that is exhausted. From the perspective of knowledge value chain, we can see the self-reliance and support of trust.
The role of technology in establishing knowledge management system is obvious.
Yes
In addition, for many technologies, managers must decide to adopt them.
What technology supports the process of knowledge sharing? First of all, think carefully.
The picture of knowledge sharing, defining the process of knowledge sharing, and then screening.
What technology can support this process? Second, what kind of software is evaluated?
Can be integrated into the knowledge environment and judge the technical support at the same time.
Whether the process can bring more benefits to the enterprise. In other words,
Identify the technology that supports the demand and evaluate whether the technology can promote the demand.
More demand. Because of this, the knowledge management system enjoyed by knowledge is small.
Only discussion threads and document management are included, while purpose _ includes real-time collaboration.
Efficient search engine and intelligent agent technology. With the knowledge system,
With the increase of knowledge gap, tools such as intelligent agent and knowledge map will
Become an important point. These tools can effectively transfer appropriate knowledge.
Send it to the right people so that employees can enjoy the best practical experience.
Improve decision-making water I; . o
As mentioned above, it is important to carry out proper management and encouragement through the establishment of public officials.
And evaluation system, cultivate a knowledge-based corporate culture, and establish a plan.
A knowledge management system with * * * knowledge is conducive to promoting employees to work with him.
People like knowledge, especially tacit knowledge. Such a system should
Having the characteristics of divination:
Q) technology that supports * * * to enjoy knowledge. Encourage the enjoyment of knowledge.
Relying on internal management of enterprises, such as some enterprises enjoying knowledge.
Employees give recognition, rewards, salary increases, etc. : there is also an enterprise base.
The degree of employees' participation in knowledge enjoyment activities determines their promotion and
Extra holidays, etc. , and formed a willing to * * * enjoy the knowledge of recruitment.
Keywords work, developing trust, multi-layer incentive, public recognition, reorganization into * * *,
The most important thing is to create a knowledge community and cultivate leadership.
The purpose is that enterprises must let employees see that knowledge can bring them rice.
What, how can we help them improve their work, that is, what enterprises should provide for their employees
Explain that enjoying knowledge is their interest. In this regard, education
Is the key. And _, only specific quantitative and measurable knowledge in the enterprise.
* * * On the basis of success criteria, educational methods can play the most important role.
Function. At present, there are a few activities in enterprises, and they are only small.
In the group, if you want to expand the activities of * * *, you must let more people join.
Join this group. But no matter what method the enterprise takes, patience is very heavy.
It is important that enterprises should realize a computer trust system.
System, but a whole set of culture, which takes some time. But knowledge * * *
Enjoy the knowledge management system should be able to encourage all kinds of * * * for enterprises to implement.
Knowledge measures to provide support. When the knowledge management system is established, it will
It is necessary to record users' participation in the knowledge management system,
And linked to performance appraisal. By unifying n, analysts and evaluators
Degree and contribution, rewards and forms of workers' participation in knowledge management system
Show it to employees with high participation and great contribution, so as to drive employees to participate.
Initiative and enthusiasm of knowledge management system.
Techniques to support expert assessment. Knowledge * * * Knowledge enjoyment.
Management system should not only participate in quantity, but also participate in quality.
Participate in knowledge management system and knowledge management system
Contribution evaluation. For the purpose of _, this evaluation includes employee evaluation and specialization.
Experts selected by the expert database) evaluation. Make a preliminary comment
Price, controversial assessment, and finally by the original rice experts,
Or re-selected by the expert database) reconsideration and re-evaluation, and make
Give an evaluation.
Island) supports the technology of identifying knowledge. Submit knowledge base to employees
Knowledge materials, knowledge * * * knowledge management system shall be implemented according to the specifications.
Standard knowledge materials are identified to decide whether to accept them or not.
Submitted knowledge materials. This not only helps employees to submit effectively
The high-quality knowledge materials urgently needed by enterprises are also beneficial to knowledge owners.
The "i core" of knowledge management department and the transformation to knowledge base.
New knowledge.
Young people support the technology of transferring knowledge. "One-day tour" employees will pass on knowledge materials.
Materials are submitted to the knowledge base, and the knowledge management system is based on the set'} Jr
Batch processing, automatically transferring knowledge materials to related knowledge management.
Department. Only the knowledge'} Jr recognized by the knowledge management department.
Materials, the system will automatically publish knowledge materials. Otherwise,
Publish a small announcement and delete it from the knowledge base.
White) technology that supports updating knowledge. Knowledge management of knowledge sharing
The management system updates its knowledge base in time, which is based on
Based on the evaluation and recognition of knowledge. Knowledge management system
A big difference with confidence and management tools is that the knowledge management department
System is a living organism, which only accepts new things from outside.
The content of knowledge and _ system is destroyed in a small way, and its life.
The advantage lies in the renewal during the break. Only decision makers get small pieces of information from the knowledge base.
Only by extracting useful knowledge and adding new content can we keep the knowledge base.
Live. On the contrary, a small amount of long-term use of the knowledge base will reduce the knowledge base.
Availability of content. Judging from the availability of knowledge, some knowledge
The validity period of is very long, but the validity period of some knowledge is very short, such as
If you regularly evaluate and identify the knowledge in the knowledge base, then
Yao) Small knowledge in the car can support employees to work efficiently, and _
This may also be misleading. In this case, the knowledge base is searched regularly.
It is one thing to evaluate and identify knowledge and update the knowledge base in time.
Important.
In particular, the effectiveness of knowledge is controlled by the knowledge supervisor or knowledge manager.
Smy to judge, but the structure of the software supporting this mechanism is cumbersome.
Want it. There are two kinds of knowledge in knowledge base, static knowledge and dynamic knowledge.
Knowledge, for static knowledge, such as the history of enterprises, forms rules and regulations.
Degree and so on. The life cycle of this kind of knowledge is very long, and the knowledge supervisor is still knowledge.
The management department only needs to accurately classify it. For dynamics
Knowledge, such as product sales data, market research, etc. , known to the knowledge supervisor.
Knowledge management departments need to make progress according to the use of various information.
Row update.