On the evening of June 16, Beijing upgraded the level III emergency response to major public health emergencies to level II. Under the influence of the epidemic in Beijing, many passengers who originally planned to travel or travel had to cancel their trips, so whether they can cancel their reservations for free has become the focus of passengers' attention.
In order to cooperate with Beijing's epidemic prevention and control work to upgrade the emergency response level from level 3 to level 2, the railway departments and some airlines have introduced measures to waive the relevant refund fees.
railway
The railway department has decided that starting from 0: 00 on June 17, 2020, passengers will not be charged a refund fee when they refund valid tickets for trains leaving Beijing before 24: 00 on June 12306.
aviation
Affected by the epidemic, the number of flights in and out of Beijing dropped sharply. As of press time, 1255 flight has been cancelled at two airports in Beijing. Among them, 6 15 outbound flights have been cancelled, with a cancellation rate of 67. 14%, and 640 inbound flights have been cancelled, with a cancellation rate of 68.38%.
At present, most routes of the Capital Airport have implemented the latest policy of leaving Beijing, that is, passengers must have a negative report of nucleic acid test within 7 days before boarding. If the destination can receive passengers who have no nucleic acid test report for the time being, these passengers can check in by scanning the health code and travel itinerary code. However, a number of airline ground staff said that the policy is variable, and it is recommended that passengers do not leave Beijing unless necessary. If they want to leave Beijing, they need to bring a negative report on nucleic acid testing.
Previously, many netizens expressed their doubts about the high refund fees for flights involved in Beijing through social media: affected by the epidemic, many places have introduced isolation policies for passengers visiting relatives in Beijing. In an extraordinary period, why can't refund be treated specially according to the actual situation?
Regarding the exemption of refund fees for Beijing-related flights, some media called customer service personnel such as Air China and China Eastern Airlines.
Air China's customer service staff said that if the passenger's travel date is between June 16 (including June 16) and June 30 (including June 30), the ticket purchase date is before June 16 (including June 16), and the refund fee can be waived. If the application is made after the flight takes off, the corresponding fee will be deducted.
The customer service staff of China Eastern Airlines said that China Eastern Airlines can fully refund the flights originating from Beijing according to the certificates issued by passengers at the airport, and the departure date is not limited.
The customer service staff of China Southern Airlines said that those who bought in official website of China Southern Airlines before June 14 and traveled between June 14 and June 30 can apply for voluntary refund without handling fee.
HNA customer service staff said that if passengers buy tickets before June 15 (including June 15), and take a flight between June 14 (including June 14) and June 30, and cancel their reservation before the flight takes off, the airline can give them a full refund free of charge.
By the afternoon of June 17, nine airlines, including Air China, China Southern Airlines, Hainan Airlines, China Eastern Airlines, China United Airlines, maiden voyage, Shandong Airlines, Jixiang Airlines and Xiang Peng Airlines, had provided free change and refund services for flights to Beijing in the near future. Among them, maiden voyage and Shandong Airlines were required to submit relevant certificates of passengers' health status on that day.