Online complaint
1. On the official account of "Health 320" WeChat, click "Service"-the picture at the top of the homepage to download the "Health 320" app;
2. Enter the APP and click the health code to appeal:
(1) Complaint in red and yellow codes outside Hunan Province:
Red team (a person who is not in Hunan Province and is not of Hunan nationality): Just upload his name, contact number, ID number and travel itinerary;
Yellow code (people who are not in Hunan province and are not Hunan nationals): check twice 3 days after the code is assigned (nucleic acid interval is more than 24 hours), upload name, contact number, ID number and travel itinerary, and decode automatically (manually). Complaints that do not meet the requirements will not be accepted.
② Complaints about red and yellow codes in Hunan Province:
Red team: People in Hunan Province must consult local districts and counties for disease control;
Yellow code: automatic (manual) decoding after uploading name, contact number, ID number and travel itinerary and coding twice every 3 days (nucleic acid interval is more than 24 hours). Complaints that do not meet the requirements will not be accepted.
Special reminder: The appeal scope of Health 320 WeChat official account platform is non-Hunan nationals outside Hunan Province; The appeal scope of the Health 320APP platform is people inside and outside Hunan Province.
(2) Offline complaints
1, report to the local community neighborhood committee (village committee) (not directly to the district/county CDC), and provide the following information:
(1) Basic information: name, ID number, contact number, etc.
(2) Provide screenshots of action tracks and trip codes in the last 14 days;
(3) Negative reports of multiple nucleic acid tests: the specific number depends on the reasons of different "red and yellow codes", and the interval between two nucleic acid tests is at least 24 hours;
(4) Other supporting materials: purchase and refund records, consumption records, etc. ;
(5) Hunan Electronic Health Code Revision Application Form: It can be downloaded, printed and filled in in advance;
2. The local community neighborhood committee (village committee) shall, after receiving the appeal application, conduct preliminary examination and report the personnel data that meet the requirements of code change, and conduct code change operation after further investigation and verification by the county CDC.
How many days does it take for Changsha health code to change from yellow code to green code?
After the complaint is submitted successfully, the staff will manually verify the information, which will generally be processed within 24 hours. If the health code has not changed to a green code after 3 days of successfully submitting the complaint, you can call 073 1- 12320 or contact the online staff of WeChat official account "Health 320" for handling.
Where does Changsha Health Code Yellow Code go for nucleic acid detection?
1, Changsha Eighth Hospital (Changsha Traditional Chinese Medicine Hospital)
Tel: 073 1-85259059
Service hours: Monday to Sunday from 8: 00-12: 00; 14:30- 17:3
2. First People's Hospital of Changsha County
Tel: 0731-86105013.
Service hours: Monday to Sunday: 8: 00-12: 00; 14:00- 17:00
3. Changsha County Maternal and Child Health Hospital
Tel: 073 1-869 12345.
Service hours: Monday to Sunday: 8: 00-12: 00; 14:30- 17:30
4. Xingsha Hospital of Changsha County (Bancang Campus)
Tel: 073 1-85255936
Service time: 24 hours a day.
5. Changsha County Hospital of Traditional Chinese Medicine
Tel: 073 1-86706036
Service hours: Monday to Sunday: 8: 00-12: 00; 14:00- 16:30
6. Xiangya Aibo Rehabilitation Hospital (Fuyuan Campus)
Tel: 0731-82818120.
Service hours: Monday to Saturday: 8: 00- 17: 00.
7. Second People's Hospital of Changsha County
Tel: 073 1-86802276
Service time: 24 hours a day.
8. First People's Hospital of Changsha County
Tel: 0731-86105013.
Service time: 24 hours a day.
9. Second People's Hospital of Changsha County
Tel: 073 1-86802276
Service time: 24 hours a day.
10, Changsha County Maternal and Child Health Hospital
Tel: 073 1-85255055, 073 1-869 12345.
Service time: 24 hours a day.
Xingsha Hospital of Changsha County (Bancang Campus) 1 1
Tel: 073 1-85255936
Service time: 24 hours a day.