The speech pays special attention to clear structure and concise level. In the rapidly developing society, more and more people contact and use speeches. What kind of speeches have you seen? The following are six speeches on quality service for nurses that I have compiled, hoping to help you.
What is more precious in the world? There is no doubt that it is life! Our nurse's occupation is to save millions of lives and warm patients' hearts with deep love! Nurses are inextricably linked with everyone: you were born in this world, and the first person to greet you is a nurse; When you are sick, it is the nurse who relieves your pain; When a person walks through life with a heavy farewell, it is the nurse who sends him home. People compare nurses to messengers of life, guardians of health and the embodiment of love.
I am an ordinary nurse. It is often said that obstetric nurses hold the hope of tomorrow in their hands. But our job is to help our elders and let them enjoy the happiness brought by health and love in their golden old age! In practical work, I feel a great responsibility. One day, when I was on the night shift, an Alzheimer's patient took a shit on the bed, which was covered with dirt. I took out the patient's washbasin and towel, scrubbed them one by one, and changed him into clean clothes and sheets. Although I am tired and sweaty, my mood is very relaxed. It must be the love for patients that gives me strength! The old man repeatedly said "thank you" in his own unique way, and a warm stream of happiness surged into my heart!
There are too many such stories! One of my teachers, on the way to the night shift on a snowy day, fell heavily on the snow because the road was too slippery. In order to work, she just gritted her teeth and came to her post with tears in her eyes. She said, the patient needs me! It was the third day of the first month, a happy day for the whole family, but she endured the pain and worked silently. My teacher may not be a qualified wife and mother, but she must be an excellent nurse! They soothe the patient's heart with love!
An old man who was about to leave the hospital once said to me, "Your ward is like a beautiful scenery. Everything is arranged in perfect order, and I feel very comfortable! Coming here is like going home! " What excites us even more is that an old man's family, a knowledgeable young man, said this after accepting our service: "I really felt the existence of angels in white when I came to you!" ! Yes! Patient satisfaction is our pursuit, and it is our unshirkable responsibility to reassure and satisfy patients!
I want to thank my profession, which makes me know how to treat every life with equality, kindness and sincerity, and makes me understand that living is a kind of beauty! My career makes me live heavier than others, but I can use my life to help another life walk slowly! While paying the hardships of their own lives, they also received the joy of others getting life. When I look back, I see the rhythm and vitality of life. I am glad that I can be so close to life, to touch, to listen and to feel! As a nurse, I will dedicate the love of my life to my patients! Because, ordinary is happiness, dedication makes me more beautiful!
Every time the rising sun wakes up the dawn, the horn of labor blows the morning song of life. A swallowtail hat and a white suit have started this great and sacred mission again: with a passionate love, shuttle through the battlefield without smoke, save helpless groans and save the pain on the face. When we work hard day after day to meet one smiling face after another, what do we think at that moment? As soldiers in white, perhaps this is our infinite pride and pride, because our work has been affirmed and our harvest has been rewarded.
Nursing sisters, angels in white, let's dress up our motherland with hard-working hands, dedicate our passion to nursing, and spread our love to the hearts of every patient. Achieve our extraordinary in the ordinary and post, and let youth fly with dreams!
Time flies and the stars run. Looking back on the days and nights we spent in nursing posts, we feel more clearly that our ideals have wings, our youth is full of vitality and our life is full of hope.
What I want to say at this moment is: I am proud, I am angels in white.
After graduation, I left my hometown, with an ideal mind, went to the vehicle factory hospital and became an ordinary surgical nurse. At that time, there were relatively few surgical patients and their professional level was low. Without any external support, under the leadership of Director Song, we boldly reformed and innovated, walked in the forefront of hospital departments, and our business was booming.
The key to the success of surgery today is to have a group of dedicated and selfless medical staff who regard patients as their relatives. I am proud of them, and as one of them, I am even more proud of myself.
Our colleagues are anxious about the patient's urgency and think about the patient's thoughts. For the benefit of patients, they say so, especially so. In recent years, the department is understaffed, but the number of patients is still increasing. Colleagues are not in good health because of their heavy work intensity, but for several years, no one has asked for leave or missed a day without reason. Although our director Song has passed the age of no doubt, he still rushed to the front line selflessly and fought continuously, completely ignoring his health. A doctor's mother is ill, and others think she is in a bad situation, but all she gets is a phone call from her son's concern and guilt. There is also a doctor whose child has a fever of 40 degrees Celsius and has no time to take care of it because of emergency surgery. Some nurses are still serving patients one second before delivery, so they do their duty. Such selfless dedication often touches us, but it is everywhere around us. As for those who entrust their young children to their parents. It is more common for elderly parents to ask their brothers to take care of them. Whenever the Chinese New Year is a holiday, our colleagues still stick to their jobs and serve patients. It's not that they don't know how to enjoy their family. They are just for the health of more people. For more family reunions. Let more people enjoy family happiness. Whenever colleagues talk about this, or see their selfless dedication, I always have an indescribable feeling that fills my heart until I am deeply moved, and I sincerely admire them.
Our comrades not only love their jobs and dedication, but also Wang takes the hospital as his master and the patients as his relatives. Whenever patients need anything, they always try their best to solve their physical pain and soothe their psychological pain like a breeze. Many colleagues are in poor health due to years of fatigue, but they are always concerned about the health of patients. When patients come, they always solve their pain for the first time, but they insist on their own illness. Too busy to attend to. They don't have spacious houses and luxurious cars, but they have heavy love and responsibility for patients.
In people's eyes, we are "angels in white" and "health guards", and angels are almost synonymous with us. Our profession is noble, but at the same time our profession is simple. This is especially true for employees in our staff hospital. However, our colleagues are indifferent to fame and fortune, and selfless dedication to the health of patients is our greatest comfort. A "thank you" from patients is our great wealth.
If the moment I walked out of the ivory tower, my ideal was hazy and distant, and now it has become a reality. I don't regret my original choice, but I'm glad I didn't let the "angel" slip away from me. As long as I am in this position for one day, I will dedicate one day until I am old.
It sounds simple from the heart, but it's not. How can we do the work better from the heart? Good is perfect, and perfect work requires us to devote ourselves wholeheartedly and treat each other sincerely.
I remember a memory when I was a child: I was sent to the hospital by my anxious parents because I was sick, and I was already afraid of the hospital. I have been crying since I entered the hospital gate, clamoring to go home. The doctor also said that I needed an injection, so I was lured to the injection place by my parents and saw an aunt wearing a white coat, a white mask and a white hat on her head. Walking towards me with a cotton swab in one hand and a straight face. I'm getting more and more scared, and I keep backing away. Although my parents forced me to hold down my body, I kept twisting. In this way, for a long time, my aunt was anxious and shouted, "If you move again, I will give you more injections!" I also ordered my mother to hold me still. Now think about it, if the nurse was not so hidden at that time, but smiled and encouraged me, maybe I wouldn't be so scared!
Good afternoon, leaders and judges!
The topic of my speech today is: Like the strong wind in spring, it blows at night and blows open the petals of ten thousand pear trees.
The wind in May is warm and warm, bringing flowers. In angels in white in May, the posture is lighter and the pace is more vigorous. There are many praises and vivid metaphors about nurses, but in my heart, there is always such a sea of flowers, as white as snow, as elegant as clouds and as fragrant as wine, right! This is the sea of pears. I don't know when it started. Whenever my colleagues and I are busy shuttling in the white ward, there will always be this beautiful and holy flower sea in front of us.
Once upon a time, in the face of the complicated nurse-patient relationship and some people's misunderstanding and even picky, this flower sea was bathed in the cold wind and rain, and it was no longer charming. "Like a spring breeze, blowing in the dark", with the comprehensive start of excellent nursing project, the importance of nursing work is once again recognized by everyone. The staff is fully staffed, the logistics support keeps up, the nurses' enthusiasm is improved, and their energy is more sufficient! Bathed in the gentle breeze and drizzle, the white and elegant sea of flowers of the nursing team once again blooms charming fragrance!
Isn't it? Listen: Look:
Finally, I want to say: Like the strong wind in spring, it blows at night and blows open the petals of ten thousand pear trees. This is a beautiful scene brought by the implementation of the excellent conservation project, but the flowering period is short. Only by making more efforts can we make this sea of flowers bloom more brilliantly, smell more fragrant and finally bear fruitful fruits!
The speech is over, thank you!
Speech on excellent service for nurses. Dear leaders and colleagues,
(used when meeting at night) Good evening.
I come from the supply room. The topic of today's speech is: Do angels have love or resentment?
A white dress, a gaudy hat and a nurse with a badge are our image. We are called angels in white. Angels are the messengers of the legendary gods, symbols of happiness and warmth, and people's deep praise for the beauty of nurses' image and inner beauty. Sisters, when the storm of money worship and hedonism swept through, when people laughed at our low status and income, and when patients didn't understand us, did you ever complain? I saw the nurses and sisters shaking their heads, yes, no! Because we are angels, we can only have endless love, love patients, love ourselves and love this ordinary job. Net-
We are angels, not dancing in Yue Xian's dream, nor are we vigorous heroes. You see: wearing the same white coat every day, walking through the ward full of blood, urine, urine and disinfectant, you hear groans of pain, gasps of urgency or failure, and insults from excited patients. All you have to do is change the bottle with imperfect sputum suction and catheterization. Yes, that's what I like.
I will never forget my first night shift, when an elderly patient with heart failure came. Posture, oxygen inhalation, infusion, monitoring, I was about to look up to catch my breath when the patient grabbed my hand. His expression was painfully twisted, and his muddy eyes were full of fear and helplessness. He looked at me as if to say, nurse, help me. Instantly touched my heartstrings, and a primitive love for human beings gurgled in my heart. I was just held by his hand, holding his posture and watching the changes on the monitor. After 20 minutes, the patient was finally able to breathe calmly. Only then did I know that my legs were already sore. I took a long breath and felt a sense of accomplishment and joy that I had never felt before. It is a very happy thing to relieve the pain for others! Suddenly I feel that I have become an angel, and I feel like flying, but at the same time I am firmly bound by a sense of mission. From then on, I fell in love with this profession.
I was transferred to the supply room because of the need of work. There is a small yard between the tall ward building and the office building of the outpatient building, which is the supply room. Just like this humble little age; Times; Times; Some people often forget the angel in our corner. If nurses are ordinary, then we are ordinary in the ordinary; If nursing work is trivial, then our work is trivial in trivial. If nursing work is a war without smoke, then we are the front-line logistics support. Although we don't directly contact patients, our work is closely related to the safety of patients and the quality and safety of the whole hospital. Teachers Dong, Cai and Yu in our department are all nurses of the older generation and have worked in wards for decades. Now that they are old and a little unwell, they are still tireless and happy, playing a residual heat in their posts with a cavity of love. In the flying of cotton wool, under the rotation of electric fan, in the noise of steamer, there is no complaint.
No matter what position you are in, as long as you wear this dress, you are a nurse and an angel, and you have a mission. Trolley, backpack, climbing stairs, sending heavy packages to the ward to get back bloody equipment, in the cold wind, in the heat, in the rain, we are as always. Maybe you will laugh at us for doing rough work, but I said, I like it. Just like an angel! For a sacred mission! We are meticulous in washing, soaking, fine washing, packaging and disinfection, so that the spirit of prudence and independence can be fully exerted here. Because we know that if something goes wrong, the equipment may not meet the aseptic requirements, which may bring irreparable losses to patients. We are caring for patients in another way, releasing love in another way, and swearing to leaders and people in another language of action: my work is error-free, please rest assured in my post.
Speech on excellent service for nurses 5 Dear leaders and sisters:
Hello everyone! I am not a poet, so I can't eulogize my career with beautiful poems; I am not a scholar, so it is difficult to think about my own value with profound thoughts; I'm not a singer, and I don't have a beautiful voice to praise my post. Because I am just an ordinary hospital nurse.
Nightingale's little lanterns lit up the lives of countless disabled soldiers; Subsequently, countless "nightingales" carried lanterns and undertook the sacred mission of protecting health and caring for life. They use their hard-working hands and broad love to pass on the truth, goodness and beauty of human beings to every patient and to every corner of the world.
Our occupation is called "angels in white". Perhaps only our colleagues can understand the pain and fatigue behind this angel. Wearing this white coat means that our life needs to be spent like this: in the disinfection smell of the hospital, we spend a pure girlhood; Walking through the wounds of hot-blooded youth dyed red with blood; Send away the sweet and quiet nights in spring, summer, autumn and winter in the registration of rounds again and again. Wearing this white coat means that we still need to spend it like this: on holidays, you don't want to take your lover and children to the streets to choose your favorite clothes, because you are a nurse; Infectious ward, don't be afraid of this and that, because you are a nurse; On a rainy night, you can't find a reason for a woman to postpone work because you are a nurse.
When a new life is born, it needs your careful care; When an old man is dying, he needs your careful care. When you are healthy, we provide you with health care knowledge in order to make you healthier; When you are sick, we will stay with you until you recover. Portraits of Queen Elizabeth II and Nightingale are printed on the back of the pound, which burns itself and illuminates others. Nightingale is a hero; Dedicate yourself and treat others healthily. The nightingale is wealth.
Society needs wealth, we are nightingales; Society needs heroes, and we will always be nightingales!
Thank you!
Speech on quality service of nurses Article 6 Dear leading comrades:
Today, the hospital held a grand commendation meeting for creating quality service activities here. I am as happy as everyone else! Thanks to the love and support of leaders and comrades, our department is honored to be rated as a quality service hospital department. On behalf of all the medical staff of XXXX Department, I would like to express my heartfelt thanks to the leaders and colleagues present here!
In this hospital quality service activity, we mainly did the following work:
First, the education and training of active service awareness have been strengthened. At the beginning of the creation of quality service month, our department carried out the discussion and study of "if I am a patient", from which we realized that there is still a big gap between our service consciousness, technical level and behavioral norms, and we must really update our service concept and actively provide services for patients. At the same time, many meetings were held to list the manifestations of insufficient service awareness, and nurses in hospital departments commented on them themselves to discuss and formulate corrective measures. Instill the medical staff with the service consciousness centered on the service object through examples. Hold two rest meetings for nurses to solicit patients' service needs, and establish good service behavior from the actual needs of patients. Judging from the recent medical nursing work, the active service consciousness of medical staff in our department has indeed improved. For example, the nurse patrol will take the initiative to ask the infusion patient whether he needs to pour water or go to the toilet. When the weather turns cold, the nurse will take the initiative to ask the patient whether to add a quilt. The doctor will take the initiative to inform the patient of the test results, help the patient fax the proof materials, contact the manufacturer by phone to discuss the patient's own related matters and so on.
Second, standardize civilized language and change customs. Starting from the nuances, we can standardize the service behavior of hospital staff through one thing and one sentence. Each department of the hospital has formulated the standard of "civilized language" and organized everyone to practice civilized language intermittently through morning meetings. Standardize the morning shift discipline, such as standing in a unified posture, wearing a badge, and setting the vibration state of the mobile phone.
Third, realize smile service and audio service. Smile is the most beautiful language. Our department requires doctors to make rounds and nurses to perform nursing operations. When answering questions, conducting health education and persuading patients to obey the rules and disciplines, they all smile. For example, in the recent incident in which a company handled a group of hospitalized patients, the medical staff in our department always explained patiently and meticulously, and persuaded patients to protect their rights through proper channels from the perspective of caring for patients, thus avoiding patients' misunderstanding of hospitals and hospital departments and resolving the contradiction between doctors and patients. Medical staff have also gained experience and lessons in dealing with problems in repeated conflicts. Implementing the responsibility system of first asking, "whoever receives is responsible, and the problem ends with me" to help patients or their families solve problems, thus changing the way that individual medical staff simply say "you go to the doctor's office to ask someone" or "you go to the men's toilet to get a bedpan" and send patients away. The implementation of audio service, people arrive, take "three noes" as the work discipline, that is, no gestures, no talking, no answering "I don't know" and no walking away. Through this little effort, the service attitude of our employees has gradually improved.
Fourth, vigorously promote effective communication between doctors and patients and enrich patients' hospitalization life.
When looking for service blind spots, everyone thinks that poor communication is one of the important reasons that affect our service quality. Hippocrates, the father of world medicine, once said that doctors have three magic weapons: language, medicine and scalpel. The relationship between doctors and patients directly affects the quality of medical treatment and nursing. For long-term hospitalized patients, establishing a harmonious doctor-patient relationship is the guarantee and basic point for the smooth development of medical activities. To this end, our imperial examination held a lecture on communication skills in the whole hospital, which enhanced the understanding of the importance of communication among medical staff and improved their communication ability. On the occasion of the Mid-Autumn Festival, a Mid-Autumn Tea Party will be held for doctors and patients, and a film screening will be organized so that patients can enjoy entertainment after hospitalization.
We believe that life nursing beyond medical measures can promote communication between doctors and patients, enhance understanding, better implement the provisions of hospital management and improve patients' satisfaction with hospital services. In the communication between doctors and patients, medical staff should put themselves in the position as much as possible and win the understanding and support of patients with sincerity, sincerity and love. XXX, a patient who has been hospitalized in our department for nearly one year, was almost rude to the nurse because of misunderstanding. Not long ago, he sent a banner to thank the staff in our department. During the service month, the family of a patient with advanced tumor and multiple systemic metastases criticized our department when he was admitted to the hospital for the first time. The medical staff in our department, regardless of bad blood, gave them patient and dedicated medical care, which made the patients' families very moved and sent them a red envelope (declined) to thank them!
Fifth, carry out service process reengineering, implement convenience measures and implement quality services. In view of the unreasonable admission and discharge process, our department revised the admission and discharge process and the auxiliary inspection process. To make all service processes perfect. And implement relevant convenience measures to solve the problems of boiling water and hot water supply for patients.
Sixth, strictly control the quality of medical records and drug management to ensure medical safety and work quality. In view of the problems such as lax quality management of medical records in hospital departments and unreasonable use of some drugs, hospital departments have formulated a series of regulations such as XXXX Drug Management Regulations, XXXX Hospitalization Medical Records Management Regulations and XXXX Responsibility Investigation System. Responsibility lies with the people and supervision is in place. Through special medical record examination and medical record review twice a month, three-level doctor's orders twice a week and daily nursing examination. Carefully check the quality of medical records and irrational drug use, and take measures combining hospital department notification and economic punishment for existing problems. After the rectification, the problems such as untimely recording of the course of disease and delay in filling out the discharge medical records have been obviously improved, and irrational drug use has also been controlled to a certain extent.
Seventh, improve the follow-up service mechanism, implement telephone return visits and collect service feedback. The department has a telephone return visit register, the doctor in charge pays a return visit within half a month, and the head nurse is responsible for follow-up within one month. Through two telephone return visits, we can understand the satisfaction of some patients with our medical care services, and praise and urge the doctors who can follow up by telephone in time. At present, the results of telephone return visits to discharged patients show that patients appreciate this measure, and the discharged patients who follow up are satisfied with the overall service of our department. This work will be carried out in our department for a long time. On the one hand, it can establish a good reputation of medical staff and enhance the competitiveness of hospitals. On the other hand, it is also a powerful measure to establish a long-term mechanism for quality service.
Looking at the work since the creation of quality service activities, we clearly see that although our department has made some achievements in the creation of quality service month activities, there are still many shortcomings in our department, and the awareness of active service has not been deeply rooted in the hearts of the people, and the service technology and service level still need to be continuously improved. Therefore, we will continue to work hard, step by step, down-to-earth, effectively improve the service level, build a service brand, and create good social and economic benefits.
Thank you!
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