1. What are the basic rights of passengers as stipulated in the Regulations on Railway Passenger Transportation?
Answer: (1) to travel on the basis of the contents recorded on the face of the ticket;
(2) to require the carrier to provide services appropriate to the class of the ticket and to ensure the safety of their travel;
(3) the right to request the carrier to pay compensation for bodily injury that occurs during the transportation;
(4) the right to request the carrier to pay compensation for loss of personal belongings that occurs during the transportation due to the fault of the carrier. to demand compensation from the carrier for the loss of personal belongings caused by the fault of the carrier during transportation.
2. What are the basic obligations of passengers as stipulated in the Regulations on Railway Passenger Transportation?
Answer: (1) to pay for transportation;
(2) to abide by the state laws and regulations on railroad transportation, listen to the guidance of the staff of the railroad station and train, and enter and leave the station in accordance with the guiding signs of the station;
(3) to take care of the railroad equipment and facilities, and to maintain the order of the public **** and the safety of transportation.
3. The Regulations on Railway Passenger Transportation stipulate that student tickets cannot be issued in which cases?
Answer: (1) when there is one of the student's father or mother at the school site;
(2) when the student is on leave of absence, resumption of schooling, transferring to another school, or withdrawing from school;
(3) when the student is traveling between the school and the place of internship.
4. The Regulations for the Transportation of Railway Passengers stipulate that how does a train deal with a person who has no ticket and refuses to make up for it?
Answer: For those who travel without tickets and refuse to pay for them, the conductor may order them to get off the train and shall prepare passenger records and hand them over to the county or city station or the station of the third class or above for processing (if their arrival station is nearer than the abovementioned station, they shall be handed over to the arrival station for processing).
5. What are the regulations on the traveling time of national railroads?
A: The traveling time of the national railroads is calculated from the zero hour by taking Beijing time as the standard, and the 24-hour system is implemented.
6. What items are not allowed to be brought into the car as stipulated in the Regulations on Railway Passenger Transportation?
Answer: (1) items prohibited or restricted from transportation by the state;
(2) dangerous goods, ammunition and chemical products whose nature cannot be determined by the carrier as stipulated in the laws, rules and regulations;
(3) animals and items obstructing the public **** hygiene (including foul smell and other odors);
(4) items capable of damaging or contaminating the vehicle;
(5) Items with specifications or weights exceeding those specified in Article 51 of these Regulations.
7. How many classes of transportation revenue accidents are there in the Regulation on Management of Railway Transportation Revenue and what are the details?
A: There are three classes. (1) general accident: the amount of loss is less than 10,000 yuan. (2) major accidents: the loss amount of 10,000 yuan and above, less than 100,000 yuan. (3) Major accident: damage amount of 100,000 yuan and above.
8. "Railway Passenger Transportation Handling Rules", the substitute ticket to fill in the corresponding abbreviation 1-8 items of what is the content?
Answer: (1) passenger tickets "passenger" (2) accelerate the ticket "general express" or "express" (3) sleeper tickets "sleeper "; (4) passenger express joint ticket general express or express respectively "passenger express" or "passenger express"; (5) passenger express sleeper joint ticket respectively "passenger express sleeper" or "passenger express sleeper" or "Passenger Express Sleeper"; (6) Children over height "over height"; (7) Lost ticket "lost"; (8) Change of seat, berth and path are respectively "change seat", "change bunk", "change path".
9. "Railway Transportation Revenue Management Regulations", the train on the management of the ticket into the money and the end of the payment?
A: Passenger trains should be equipped with safes to store tickets and funds, and by the conductor or designate a person responsible for the management, to ensure the absolute security of tickets and cash. When the train crews hand over the money at the end of their work, they must be escorted to the place where the money is handed over by the passenger police.
10. "Railway Passenger Transportation Regulations" stipulates that passengers requesting a change of route, what conditions should be met?
A: Passengers in the station and the train can request a change of route, but only if the ticket is valid to the station can be processed. Tickets for rolling stock trains are not subject to change of route.
11. "Railway Passenger Transportation Regulations" stipulates that the ticket should mainly contain what?
Answer: (1) the name of the station of departure and arrival; (2) seat, sleeper; (3) path; (4) fare; (5) number of cars; (6) the date of travel; (7) expiration date.
12. "Railway Passenger Transportation Regulations" stipulates that the validity of the ticket should be how to calculate?
Answer: (1) the validity of the ticket is calculated according to the mileage: 500 kilometers or less for two days, more than 500 kilometers, every additional 1,000 kilometers increase by one day, less than 1,000 kilometers of the end of the day is also counted as one day.
(2) Sleeper tickets are valid for use on the specified date and train number, and other additional tickets are valid for use with the passenger ticket.
(3) Tickets for rolling stock trains are valid on the same day and time, and the validity period of tickets for rolling stock trains within the control of the railroad transportation company for a distance of not more than 200 kilometers is determined by the company itself.
(4) The validity period of all kinds of tickets is calculated from the designated date of travel to 24:00 on the last day of validity.
(5) After a ticket is changed, the validity period is calculated from the actual date of travel after the change.
(6) Other tickets are valid for use at the time or according to the requirements specified on the ticket.
13. The Regulations for the Transportation of Railway Passengers stipulate that the validity period of a ticket can be extended in which cases?
Answer: (1) due to the train full, late, stopping and other reasons, so that passengers can not arrive at the station within the specified validity period, the station can be extended depending on the actual need for the validity of the ticket. The number of days of extension is calculated from the day following the end of the validity of the ticket.
(2) passengers due to illness, in the validity of the ticket, issued by the medical unit certificate or confirmed by the station, you can extend the validity of the number of days of medical treatment, but no more than 10 days, sleeper tickets will not be extended, you can go through the procedures for a refund; the same with the same person to deal with.
(3) Tickets for rolling stock trains will only be reissued, and no extension of validity will be handled.
14. "Railway Passenger Transportation Regulations" provides that passengers lost tickets how to deal with?
A: Passengers who lose their tickets should purchase a separate ticket. In the train should be lost from the station (can not be determined from the station of departure of the train) to make up for the fare, charge a handling fee. After the passenger to replace the ticket and find the original ticket, the conductor shall prepare a passenger record to the passenger, as a basis for the arrival station before the departure to the arrival station to claim a refund of the replacement fare.
15. "Railway Passenger Transportation Regulations" stipulates that, in addition to which cases in accordance with the provisions of the replacement ticket, in addition to the handling fee, but also must be charged 50% of the ticket price should be replaced?
Answer: (1) When traveling without a ticket, the fare will be charged from the station of travel (from the station of departure if it cannot be determined) to the station of arrival. When traveling with an invalid ticket, it is treated as no ticket at all.
(2) If a person travels with a forged or altered ticket, he/she shall be treated as having no ticket and shall be sent to the Public Security Department for treatment.
(3) If a person boards the train with a platform ticket and does not declare it 20 minutes after the start of the train, he/she will be treated as having no ticket.
(4) If a person uses a ticket of a lower class to travel on a higher class train, berth or seat, he/she will be charged the difference in the fare of the section he/she traveled.
(5) When a passenger holding a half-fare ticket does not have the prescribed fare reduction voucher or does not meet the conditions for fare reduction, the passenger shall be charged the difference between the full-fare fare and the half-fare fare.
16. The Regulations on the Transportation of Railway Passengers stipulate that in which cases only the fare is to be recharged, and a handling fee is to be charged?
Answer: (1) Children who should have bought a ticket but did not do so will only be charged for the child ticket. When a child over 1.4 meters tall uses a child's ticket, the difference between the child's fare and the full fare shall be charged.
(2) When a passenger is boarded with a platform ticket and sent off without getting off the bus but declares in time, only the fare to the stop ahead shall be recharged.
(3) If the station or car agrees to get on the bus to make up the ticket.
17. What is the weight and volume of goods carried by passengers as stipulated in the Regulations on Railway Passenger Transportation?
Answer: 10 kg for children (including free children), 35 kg for diplomats and 20 kg for other passengers. The sum of the external dimensions of each article does not exceed 160 centimeters in length, width and height. Rod-shaped articles do not exceed 200 centimeters; weight does not exceed 20 kilograms.
18. How is the up and down and direction of train operation regulated?
A: Train operation, in principle, in the direction of Beijing for upward. Train running direction of the national lines, the Ministry of Railways shall prevail, but the hub area of the train running direction, by the Railway Bureau.
19. The Regulations on Railway Passenger Transportation stipulate that passengers should be dealt with for carrying articles in violation of regulations.
A: (1) prohibited from boarding the train at the station of departure;
(2) in the car or at the station of disembarkation, for articles exceeding the free weight, the overweight portion of the overweight shall be charged with the freight of the four types of parcels. For the whole piece of overweight and oversized articles that cannot be separated, animals, the four categories of parcel freight shall be recharged according to the full weight of the piece from the upper station to the lower station.
(3) Dangerous goods or goods prohibited or restricted by the state, goods that obstruct public **** hygiene, and goods that damage or pollute the vehicle are found, and the four types of parcel freight shall be charged according to the full weight of the piece to double the weight of the passenger station to the next station. Dangerous articles are handed over to the parking station in front for disposal and, if necessary, transferred to the public security department for disposal. Dangerous goods which are necessary to be destroyed on site shall be destroyed on site so that they can not be used for harm and will not be liable for any compensation. When confiscating dangerous goods, a written certificate shall be issued to the confiscated person.
(4) If the value of a passenger's overweight or oversized articles is less than the freight charge, the freight charge may be assessed at 50% of the value of the articles.
(5) The retroactive freight charge shall not exceed the origin and destination of the current train.
20. How is the number of trains programmed?
A: Trains must be organized in accordance with the relevant provisions of the number of cars. Up trains are organized in even numbers, down trains are organized in odd numbers. In individual districts, the use of through trains, can be inconsistent with the direction of the provisions.
21. What are the basic rights of the carrier?
A: (1) in accordance with the provisions of the collection of transportation costs;
(2) require passengers to comply with national laws and regulations of the railroad to ensure safety.
(3) have the right to stop, eliminate danger and demand compensation for acts that harm the interests of others and railroad equipment and facilities.
22. What are the basic obligations of the carrier?
A: (1) to ensure the safety of passenger transportation on time.
(2) to provide passengers with a good travel environment and service facilities, and constantly improve the quality of service, civilized and courteous service to passengers.
(3) Compensate passengers for physical damage that occurs during transportation.
(4) Compensate for the loss of passengers' belongings caused by the fault of the carrier during transportation.
23. "Railway Traffic Accident Emergency Rescue and Investigation Regulations" of the railroad traffic accident level is how to divide?
A: According to the casualties caused by the accident, direct economic losses, the number of train derailment, interruption of railroad traffic time and other circumstances, the accident level is divided into special major accidents, major accidents, major accidents and general accidents.
24. How are trains categorized according to the order of transportation class?
A: (1) express passenger trains;
(2) express mail trains;
(3) fast passenger trains;
(4) ordinary passenger trains;
(5) fast mail trains;
(6) packet trains;
(7) military trains;
(8) freight trains;
(9) road trains.
25. February 9 (the first day of the first month of the lunar calendar) Shanghai - Harbin K56/7 train fare floated 10%, the train on the early sale of tickets not floated when the train should be dealt with? And write the basis.
Answer: No more refund of the difference in fares.
Based on: "Regulations on Railway Passenger Transportation" stipulates that: the ticket fare is the applicable fare on the day the passenger travels. When the carrier adjusts the fare, the sold tickets will not be recharged or refunded the difference in fare.
26. How is the height of the train's hook difference regulated?
Answer: The height difference between the horizontal lines of the center of the hooks in the train that are connected to each other shall not exceed 75mm.
27. "Railway Passenger Transportation Handling Rules" stipulates that, how to handle the crossing of the station?
Answer: passengers in the station before the request to cross the station to continue to travel, in the case of the train's ability to be handled. When handling the exchange of substitute tickets, the fares of the cross-station interval, less than the minimum mileage, according to the minimum mileage calculation. Passengers at the same time proposed to change the seat, store and station crossing, should be handled first station crossing, and then handle the change, the use of a substitute ticket, charge a handling fee.
28.What is a parcel with transportation?
A: The parcel with transport refers to the passenger will be handled by the parcel of valuables, important documents, cutting-edge confidential products into the package room under their own control and loading and unloading of the goods.
29. The Rules for Handling Railway Passenger Transportation stipulate how to deal with passengers who find their original tickets after replacing them?
Answer: When a passenger finds the original ticket after making up the ticket, the conductor shall prepare a passenger record and hand it over to the passenger together with the original ticket and the substitute ticket as a basis for the passenger to request a refund of the recorded fare of the substitute ticket before leaving the station.
30. How does the "Rules for the Transportation of Railway Passengers" stipulate that the difference in the amount of the ticket should be reimbursed?
Answer: If you need to make up for the difference in the fare, you will be issued a premium ticket or the original ticket will be withdrawn and a substitute ticket will be issued. When exchanging substitute tickets, the difference in fares to be charged is filled in the substitute ticket column, and the original ticket recovered is reported with the substitute ticket C link.
31.Under what circumstances can the passenger crew use the emergency brake valve?
A: Passenger crew in the event of an emergency that jeopardizes traffic and personal safety, emergency brake valves can be used.
32. How is the validity period of the pass stipulated in the Administrative Measures for Railway Pass?
Answer: The validity period of the pass is one school year, and it is issued within one month from the start of the new school year, during which the old and new passes can be used interchangeably.
33. "Railway passenger personal injury and loss of luggage accident handling measures" provides that the station car passenger injury accidents shoot accident report, what should be the content?
Answer: (1) the type of accident; (2) the date and time of occurrence, the number of cars; (3) the place of occurrence, station, district, mileage; (4) casualty passenger's name, gender, nationality, ethnicity, age, occupation, unit, address; (5) the type of ticket, the station of departure and arrival, the ticket number, ID card number; (6) the accident and casualties in brief.
34. train fire, explosion emergency treatment? (Passenger Transportation System Management Measures)
A: Stop: stop immediately. Disperse: evacuate passengers. Fight: quickly put out. Break: cut off the source of fire. Prevention: set up protection. Report: report rescue. Save: rescue the injured. Protect: protect the scene. Check: assist in the investigation. Evidence: careful evidence.
35. "Railway Passenger Transportation Rules" stipulates that passengers due to mis-sale, mis-purchase, mis-riding or ride through the station need to be sent back to what should be done?
Answer: When passengers need to be sent back due to mis-selling, mis-purchasing, mis-traveling, or sitting through the station, the conductor should prepare a passenger record and hand it over to the station ahead. The station should indicate on the back of the ticket "misuse" and stamped with the name of the station, designated the nearest train to send back free of charge. In the free return interval, the station and the train should tell the passengers not to get off the train by themselves. If disembarked, the free interval of the round-trip ride, according to the level of the train to return to the round-trip interval of the fares charged separately, a handling fee is charged.
36. What is the main work of the crew as stipulated in the Administrative Rules for Railway Passenger Transportation?
A: (1) so that the car is often kept neat and clean, well-equipped, suitable temperature, adequate lighting;
(2) notification of the name of the station, the organization of passenger safety landing, timely and proper arrangement of passenger seats, berths;
(3) for the old, the young, sick, disabled, pregnant and other key travelers and the head of the foreign guest travelers to do focus on the care;
(4) to maintain the order of the car, to ensure safe and punctual;
(4) maintain the car
(4) Maintaining order in the car, ensuring safety and punctuality;
(5) Providing good food and drink.
37. What are the rules for passengers to get on or off the train at a stopover station on the date and time specified on the ticket?
Answer: If a passenger boards the train at an intermediate station on the date and time specified on the ticket, the fare for the unoccupied area is not refundable. Passengers can get off the train at the stopover station, but also in the validity of the ticket to resume travel, but after getting off, the sleeper ticket will be invalidated. If a passenger on a rolling stock train gets off the train midway, the ticket for the unoccupied section will be invalidated.
38. Railway signals in the auditory signal is how to provide?
A: auditory signals: horn, whistle, sound from the pier and locomotives, railcars, whistle.
39. "Railway Passenger Planning and Transportation Organization" stipulates that the train hard seat marking the number of passengers, the actual number of passengers, the number of passengers should be how to calculate the overcrowding?
Answer: Marking the quota: the sum of the marking of the quota of each hard seat compartment.
Actual occupancy: total marked occupancy minus 10 seats.
Overcrowding: the sum of the actual and the actual occupancy multiplied by the specified overcrowding rate.
40. What are the provisions of the Rules Governing Railway Passenger Transportation for locomotive crews?
A: Locomotive crew in the provisions of the section to take the ride, with the date, number of cars and a one-way ride on a valid pass and the driver's report.
41. The Rules on Railway Passenger Transportation Fares stipulate that how to calculate the end of the ticket fare?
A: national railroad passenger fares, to yuan as the unit of calculation, less than 1 yuan of the end of the rounding process (but half-price fares, shed car fares, suburban one-way fares, baggage and parcel tariffs, and miscellaneous passenger transport charges are retained to the corner of the end). Tailings shall be treated separately for variable fares by type of ticket.
42. What is the minimum mileage for fares and baggage parcel tariffs as stipulated in the Rules on Railway Passenger Fares?
A: The minimum mileage for calculating passenger fares, baggage and parcel tariffs is 20 kilometers for passenger tickets; 20 kilometers for air-conditioned tickets; 100 kilometers for accelerated tickets; 400 kilometers for sleeper tickets (except for those otherwise provided for in the special sections); 20 kilometers for baggage and 100 kilometers for parcels.
43. What are the provisions of the Measures for the Administration of Railway Passes for visiting relatives?
A: The family visit pass is a railroad workers and their immediate family members to support the family visit vouchers. Visiting relatives travel permit to ride a variety of passenger trains (international, except tourist trains), but can not take a soft seat and free use of sleeper. Employees who are eligible to use sleeper berths for family visits shall be processed in accordance with the relevant regulations.
44. What are the provisions of the Administrative Measures for Railway Passes on the free use of sleeper berths?
A: Employees (including off-road personnel eligible to use the travel pass) business trips, stationed, meetings, transfer to the appointment, medical transfers (including employees to support the immediate family), convalescence, escort, in and out of the school, to the start of their own ride on the train driving time, from 20:00 to 7:00 am the next morning, in the car overnight for 6 hours (including 6 hours) or more than 12 consecutive hours of riding (including 12 hours) or more, are allowed to use free sleeper berths. ) or more, the use of sleeper berths will be granted free of charge. Students using the bus pass for internships are not allowed to use the sleeper berths free of charge.
45. In the "Quality Standards for Railway Passenger Transportation Services", how should the doors for passengers to get on and off the train be managed?
Answer: door management to do stop open, move off, lock, out of the platform four door check and look around; temporary parking station, do a good job of publicity, strengthen the patrol, to ensure that the doors are locked, passengers are strictly prohibited from boarding and alighting; in the event of line interruptions and other non-normal stops, in accordance with the instructions of the higher authorities, to do a good job of publicity, service work.
46. "Railway Technical Management Regulations" stipulates how to use the emergency brake valve?
Answer: the use of emergency brake valves do not have to first break the seal, immediately pull the valve handle to the full open position, until the full open until, without stopping and closing. Encounter spring handle, in the train before the complete stop, shall not be released. In the long downhill road, must first look at the pressure gauge, such as the pressure gauge pointer has dropped 100KPa from the fixed pressure, shall not use the emergency brake valve (except in the case of folding angle plug door closed).
47.2005 July 22, 6265 train, suihua driving conductor checking the ticket found that a person without a ticket refused to make up the ticket, to go to the station of the whole victory, the train how to deal with? What is the basis?
Answer: The conductor should prepare a passenger record and hand it over to Quansheng Station for processing.
Based on the following: For a person who travels without a ticket and refuses to make up the ticket, the conductor may order him to get off the train and shall prepare a passenger record to be handed over to the station where the county or city is located or the station of the third class or above for processing (if his arrival station is nearer than the above arrival station, he shall be handed over to the arrival station for processing).
48. How does the "Supplementary Provisions of the Bureau of Passenger Regulations" deal with the change of seat with a railroad hard seat pass?
Answer: holders of railroad hard seat passenger card in line with the provisions of the use of hard sleeper, change in the train to take a soft sleeper, you can make up for the difference between the soft and hard seat and soft and hard sleeper fares, handling fees, holders of railroad hard seat passenger card does not qualify to use the conditions of the hard sleeper, request to take a soft seat, soft sleeper, make up for the difference between the soft and hard seat fare and soft sleeper, are handling fees, handling the ticket in the ticket on behalf of the original ticket column to note the following When processing, the relevant matters, and in the note column indicate the unit, name.
49. How is the limit of compensation for personal injury or death of railroad passengers and loss of their own baggage caused by accidents stipulated in the Regulations on Emergency Rescue and Investigation of Railway Traffic Accidents?
A: the accident caused by personal injury and death of railroad passengers and the loss of their own luggage, railroad transport enterprises for each railroad passenger casualty liability limit of RMB 150,000 yuan, for each railroad passenger with luggage loss liability limit of RMB 2,000 yuan.