Product pre-sale, after-sales service commitment letter model
Commitment letter Model 1:
We strictly implement the "after-sales service commitment letter", we are convinced that high-quality, systematic, comprehensive and fast service is the basis for career development. After years of continuous exploration and progress, we have formed a "customer-centered, quality as the first life of the enterprise" service concept. And strict management, advanced technology to create a first-class domestic service enterprises as the goal, developed a "standardized management system, strict process control, to ensure product quality, to achieve customer satisfaction," the quality policy, adhere to the "user first" principle, to build a good 'sales and service system, to provide customers with high-quality pre-sales, sales and after-sales service!
One, pre-sales service commitment
1, to provide professional advice. Within 2 hours to answer your professional and technical questions.
2. Provide detailed information. Within 4 hours of the technical information you need to mail out, and strive to you can be received within two days.
3, to provide a reasonable offer. Provide you with a reasonable offer within 2 hours.
4, provide inspection reception. At any time to receive your visit, and try our best to provide a variety of convenient conditions for your visit.
Second, the sale of service commitments
1, the use of the national unified "industrial sales contract" with you to sign contracts and technical agreements.
2, consciously abide by the provisions of the contract law, to ensure the smooth fulfillment of the contract and technical agreement.
3, try our best to provide you with high-quality products on time and in quantity, and use the best mode of transportation to ensure that you receive the goods in good condition.
4, actively communicate with the use of personnel, respect for the user arrangements, to provide users with thoughtful technical support.
5, according to the provisions of the contract to provide you with delivery, installation, commissioning and training services.
6, regardless of the size of the contract, all customers are fair in terms of price and service.
Three, after-sales limited service commitment
1. We will provide relevant technical training and technical information in accordance with customer requirements.
2. The product has quality problems, one year free warranty, lifetime maintenance, there are contractual agreements in accordance with the contract.
3. We guarantee that we will provide telephone guidance within 15 minutes, by you to eliminate simple faults in the equipment.
4, for instruments under 10 kilograms, troubleshooting within two days or provide new equipment for you to use temporarily, until the damaged equipment is repaired.
5, for more than 10 kilograms of equipment, troubleshooting within three days or provide you with new equipment for temporary use, until the damaged equipment is repaired.
6, we sell equipment for 3 years of free maintenance, lifetime maintenance, long-term provision of spare parts, free software upgrades, except for contractual agreements.
Commitment model two:
In order to create a famous brand, improve corporate visibility, establish a corporate image, we are in the spirit of the spirit of all the pursuit of high quality, user satisfaction for the purpose of the spirit of the most favorable prices, the most attentive service, the most reliable product quality principles to you solemnly promise:
One, product quality commitment:
1, The manufacturing and testing of products have quality records and testing information.
2, the detection of product performance, we invite users to come to the product for the whole process, the whole performance check, to be confirmed that the product is qualified before packing and shipping.
Second, the product price commitment:
1, in order to ensure the high reliability of the product and advanced, the system selection of materials are selected from domestic or international high-quality brand-name products.
2, in the same competitive conditions, our company does not reduce the technical performance of the product, change the product components as the cost of the basis of sincerity to the most favorable price to your side. Third, the delivery date commitment:
1, product delivery: as far as possible according to user requirements, if there are special requirements, need to be completed ahead of time, my company can be specially organized production, installation, and strive to meet user needs.
2, product delivery, our company to provide users with the following documents;
① technical maintenance and repair manual
② installation drawings
③ outsourcing parts manuals and manufacturers
④ to provide wearing parts, spare parts list, and attached to a certain amount of spare parts
Fourth, the after-sales service commitment:
1, the service Purpose: fast, decisive, accurate, thoughtful, thorough
2, service goals: service quality to win user satisfaction
3, service efficiency: warranty period or warranty period if the equipment fails, the supply side of the notification, the maintenance staff within 24 hours after receiving the site and start maintenance.
3, service principle: product warranty period of twelve months, in the warranty period, the supply side will be free to repair and replace the quality of parts caused by damage, damage to parts outside the warranty period, the provision of spare parts only cost fee, caused by the demand side of the equipment damage caused by human factors, the supply side of the repair or provision of spare parts are at cost price.