I. Qualities
Case Introduction
1. What is a secretary?
2. What is an official secretary?
3. What is a private secretary?
4. What is a general secretary?
5. What is a specialized secretary?
6. What is a trade secretary? What are the common trade secretaries?
7. What is a foreign secretary?
8. What is a Junior Secretary?
9. What are the duties of an intermediate secretary?
10. What are the duties of a senior secretary?
11. What is secretarial work?
12. What are the tasks of the Secretary General and the Chef de Cabinet?
13. What is the work of a general secretary?
14. Secretarial work to realize which "four changes"?
15. What is the subordinate nature of secretarial work?
16. What is the secretarial work of service and comprehensive?
17. What is the political and vital nature of secretarial work?
18. What is the role of secretarial assistance?
19. What is the role of secretarial staff?
20. What is the role of secretarial information?
21. What is the role of secretarial coordination?
22. What is the public relations role of secretarial work?
23. What is a secretarial organization?
24. China's party and government secretarial work organization is how to set up?
25. What is the secretary's professional ethics?
26. What is the secretary's political and ideological cultivation?
27. What is the secretary's work style?
28. What is the knowledge structure of the secretary?
29. What is the basic knowledge that a secretary should master?
30. What are the specialized knowledge that a secretary should master?
31. What is the relevant knowledge that a secretary should master?
32. What is the significance of personal interest in secretarial work?
33. What are the intellectual requirements for a secretary?
34. What are the aspects of a secretary's listening skills?
35. What are the writing skills of a secretary?
36. What are the oral skills of a secretary?
37. What is the secretary's non-verbal ability?
38. What is the secretary's social skills?
39. What is the secretary's ability to adapt?
40. What is the secretary's clerical ability?
41. What skills do secretaries need to master?
42. What is the psychological quality of a secretary?
43. Secretary how to make psychological adjustment?
44. Secretary need to have what kind of character qualities?
45. What kind of temperament should a secretary have?
46. What is secretarial accreditation?
47. What is the International Certificate in Office Management?
48. What is the LCCIEB Secretarial Certificate Examination?
49. What is the Chartered Institute of Professional Secretaries (CIPS)?
50. Do you know about Secretary's Day?
Two, Wenge processing chapter
Case introduction
1. What is the paperwork?
2. What is an official document?
3. What is the difference between an "instrument" and a "document"?
4. What are the four basic elements of a document?
5. What is a document format?
6. What is the external format of an official document?
7. What are the three parts of an official document format. What are the three parts of an official document format?
8. What is the serial number of a document?
9. What is classified?
10. What is the urgency mark?
11. What is the issuing organization identification?
12. What is the text number? What are the rules for its identification?
13. What is the issuer?
14. What is the title of the document and its identification norms?
15. What is a title note?
16. What is the main body? What is the standard of identification of the main sending organization?
17. body of the document in what identification requirements?
18. How is the logical order of the content of the body of the document?
19. What is an annex? What is an annex description?
20. What is the date of writing?
21. What is the effective marking of a document? What are the specifications for its marking?
22. What is a note?
23. What is a subject line?
24. What is the document cc? How to identify the cc?
25. What are the norms for the identification of the issuing authority and the time of issuance?
26. The exact location of the plate mark part of the document is how to stipulate the 7 What are the special marking requirements?
27. What is a "whitehead document"? What is the difference in format between a whitehead and a general document?
28. What is the document processing program? What are the components of a document's processing program?
29. What is the document processing procedure? What are the components of the document processing procedure?
30. What are the basic steps for a secretary to draft a document?
31. What is a meeting? What are the methods of consultation?
32. What is the check? What is the main review when checking the draft?
33. What is the issue? What is the significance of issuance?
34. How many types of issuance?
35. What are the specifications for issuance?
36. What is the note issued? What are the contents of the note?
37. What is a copy of the seal?
38. What is the original proofreading?
39. What is the seal and signature? What is the significance of the seal and signature?
40. What are the procedures and requirements for the use of seal?
41. What are the circumstances of the document to be signed?
42. What is the document of the subdivided?
43. What are the methods of document issuance (transmission)?
44. What is the publication of documents? What documents need to be published?
45. What is the receipt of documents processing procedures? What is the procedure for handling incoming documents?
46. What is the receipt of the signature? What are the types of signatures?
47. What is the distribution of documents? What are the types of document distribution?
48. What is the circulation of documents? What are the types of document circulation?
49. What are the problems of document circulation?
50. What is the document proposed?
51. What are the requirements for the writing of the proposed opinion?
52. What is the approval of documents?
53. How to do a good job of document approval?
54. What is the document contractor?
55. What are the contents of the document contractor?
56. What is the reminder of the document? What are the methods of document reminder?
57. What is a document note? What are the circumstances in which a document can be canceled?
58. What is the difference between a notification and an issuance?
59. What is the disposal of documents? What does it include?
60. What documents need to be retired?
61. What documents need to be destroyed?
62. What documents need to be stored?
63. What is the work of filing?
64. How to documents into {products classification?
65. How do secretaries do a good job of daily document storage?
66. What are the contents of the filing of documents?
67.What is a file? What is the connection and difference between documents and files?
68. What is archival work? What are the contents of archives?
69. What is the collection of files? What problems should be noted in the collection of archives?
70. What is the physical file? What are the common physical archives?
71. What is the file appraisal? It has what specific leopard work?
72. What is the archives organization? It includes what specific aspects of the work?
73. What is the custody of the archives? What does it include?
74. What is the file storage "eight defense"?
75. What is the archives to provide access? Archives to provide access to what forms and ways?
76. What is a photo file? What are the components of a photo archive?
77. How to effectively store photo archives?
78. What is the audio-visual files (archives)? Custody of audio and video files need to pay attention to what issues?
79. What is an electronic document?
80. What types of electronic documents?
81. What are the characteristics of electronic documents?
82. electronic documents to the document what challenges?
83. What technologies can ensure the authenticity and originality of electronic documents?
84. What are the specific measures that secretaries can take to ensure the security and authenticity of documents when writing electronic documents?
85. electronic documents filing scope q paper documents what is the difference?
86. What is meant by the electronic document "double set system" filing?
87. What are the ways to file electronic documents?
88. electronic documents in the filing of special provisions of the requirements?
89. electronic documents in the archiving of the same is how to provide?
90. electronic document identification of what new content?
91.electronic document custody what are the new requirements?
92. electronic documents to provide the use of what characteristics?
93. What is meant by off-site backup of electronic documents?
94. What is mail processing? What is included in the daily handling of mail by the secretary?
95. What is the procedure for sending mail?
96. What are the precautions for mail issuance?
97. What kind of mail markings should be attached to the envelope?
98. What are the details of folding a letter?
99. What are the types of letter mailings?
100. What is the mail acceptance program? What does it include?
101. What is included in the mail signing process?
102. How to classify mail?
103.What should be noted when opening mail?
104. How to distinguish between the leader's personal letters? How to deal with the personal letters of the leaders?
105. How do secretaries pre-process letters?
106.to the leader to submit letters should pay attention to what problems?
107.How to deal with the mail when the leader is not there?
Three, the writing of documents
Case introduction
1. What are the official documents commonly used in administrative organs?
2. What is an order (order)? Which organs can use the order (order)?
3. How many types of orders are there?
4. What is a decision? What are the characteristics of a decision?
5. What are the types of decisions?
6. What is the difference between an order and a decision?
7. What is an announcement? What is the difference between an announcement as an official document and an announcement as a specialized document?
8. What is a notice? What is the difference between a notice and an announcement?
9. What is a circular? What are the characteristics of a circular?
10. How to write a notice?
11. What is a notice? What are the characteristics of a notice?
12. What types of notices?
13. Meeting notification should include the basic content of what?
14. What is the difference between an order, a decision and a notification in terms of appointment and removal of personnel?
15. What is a motion? What are the characteristics of a motion?
16. How many types of motions are there?
17. What is an opinion? What is the difference between an opinion and a decision?
18. What is a report? What are the types of reports?
19. What is a request? What are the types of requests?
20. What is the structure of a request?
21. What is the difference between a request and a report?
22. What is a reply? What are the characteristics of a reply?
23. What is the structure of a reply?
24. What is a letter? What are the types of letters?
25. What is the structure of a letter?
26. What are minutes? What is the role of minutes?
27. Minutes of the meeting consists of which parts?
28. What are the methods of writing minutes?
29. What is the difference between minutes and minutes?
30. What is the difference between minutes and meeting briefings?
31. What is a work plan? What are the components of a work plan?
32. What is a work summary? What are the components of a job summary?
33. What is a debriefing report? How many parts does a report consist of?
34. What is business correspondence? What are the types of correspondence?
35. What is the sales letter? What does it include?
36. What is a letter of desire to establish trade/business relations? What does it include?
37.What is the reply to establish trade/business relations? What does it include?
38. What is a letter of inquiry? What does it include?
39. What is a letter of offer? What does it include?
40. What is the counter-offer letter? What does it include?
41. What is the reply to the counteroffer letter / letter of acceptance? What does it include?
42. What is a transaction negotiation letter? What does it include?
43. What is an order letter? What does it include?
44. What is the confirmation of the order letter? What does it include?
45. What is the shipment notification letter? What does it include?
46. What is a reminder? What does it include?
47. What is the letter of claim? What does it include?
48. What is a claim letter? What does it include?
49. What is a contract? What are the characteristics of a contract?
50. What are the components of a contract?
51. What is a letter of intent?
52. What is a memorandum of negotiation?
53. What is the etiquette speech? What are some common etiquette speeches?
54. What is an invitation? What does it usually consist of?
55. What are the types of invitations?
56. What is an invitation? What does an invitation usually consist of?
57. What are the differences in the use of notices, invitations and invitations?
58. What is a letter of congratulations? What are the usual contents of a letter of congratulations?
59. What is a letter of thanks? What are the contents of a letter of thanks?
Four, telephone handling
Case introduction
1. What is the image of the secretary of the telephone?
2. What are the general etiquette requirements for receiving phone calls?
3. What preparations should be made before making a phone call?
4. What should be paid attention to in the choice of time before making a call?
5. What is the basic procedure for a secretary to make a phone call?
6. How to make a phone call for your boss?
7. How to answer the phone for the boss?
8. How to choose the time to answer the phone?
9. How to inform yourself after the call is answered?
10. What are the requirements for recording calls?
11. What do I need to pay attention to when I interrupt a call?
12. How can a secretary answer two calls at the same time?
13. How do secretaries ask for the identity and intention of the other party when answering the phone in advance?
14. How do secretaries triage their supervisors' calls?
15. How should a secretary handle a call to a supervisor when the supervisor is not available?
16. How should a secretary handle calls to coworkers?
17. How should a secretary handle business calls to herself when she is briefly out of town?
18. What telephone services are available to help secretaries handle calls effectively?
V. collegiality
Case introduction
1. what is a meeting?
2. What are the elements of the composition of the meeting?
3. What is the role of the meeting?
4. What are the types of meetings?
5. What is a meeting?
6. What are the contents of meeting services?
7. What are the principles of conference services?
8. Organizational meetings should be set up what organizational and management bodies?
9. What is the goal of the meeting?
10. How to arrange the meeting topics?
11. What is the meeting plan?
12. What should be included in the meeting budget?
13. What are the sources of meeting funds?
14. What is cost-consciousness in meetings?
15. What is a meeting agenda?
16. What is a meeting program?
17. What are the matters that the secretary should pay attention to when arranging the meeting schedule?
18. What is the meeting program?
19. How to determine the list of participants?
20. How to write a meeting notice?
21. What is the meeting documents? What are the types of meeting documents?
22. What are the basic requirements for writing a meeting report?
23. What is the opening statement? What are the requirements for an opening statement?
24. What is the closing statement? How to write a closing statement?
25. How to organize the conference speech?
26. What is the meeting notes? How to write a meeting note?
27. How to choose a meeting place?
28. How to create a meeting atmosphere?
29. How to design the venue layout?
30. How to arrange the venue seating?
31. How should the podium be arranged?
32. What are the requirements for the production of the logo?
33. Secretary how to test the venue of the subsidiary equipment, equipment?
34. What are the requirements for setting up a sound system?
35. What should be paid attention to in the color arrangement of the venue?
36. What are the rules for placing flowers in the venue?
37. How to hold the meeting meal?
38. How to do a good job of meeting the network of tea (beverage) supply?
39. How to arrange accommodation for participants?
40. How to do a good job of the meeting's health care?
41. How to do a good job of conference transportation?
42. How to do a good job of conference pick-up?
43. How to do a good job of conference reception?
44. What is the meeting check-in? How to do a good job of meeting check-in?
45. What are the contents of the pre-conference inspection?
46. How to do a good job signing in before the meeting?
47. How to do a good job of the meeting site services?
48. How to distribute meeting documents?
49. What are the minutes? What are the contents of the minutes?
50. What are the ways to record a meeting?
51. How to do a good job of meeting minutes?
52. How to do a good job of meeting briefing?
53. What are the minutes? How to do a good job of meeting minutes?
54. How to organize the meeting breakout sessions?
55. How to arrange recreational activities during the meeting?
56. What is the meeting documents file archiving work?
57. How to do a good job of returning participants?
58. What is the end of the meeting and summarize the work?
59. How to do a good job of publicizing the meeting?
60. How to do a good job of the meeting decision matters?
61. How to do a good job of security and confidentiality of the meeting?
62. How to correct the meeting style, control the number of meetings?
63. What are the basic etiquette requirements for attending meetings?
64. How to preside over the meeting?
65. How to organize various celebrations?
66. How to organize the board meeting?
67. What is a delegate meeting? How to organize a meeting of delegates?
68. What is an academic conference? How to organize an academic conference?
69. What is a symposium? How to organize a symposium?
70. What is a presentation? How to organize a conference?
71. How to organize a joint meeting?
72. How to organize a media conference?
73. How to organize an international conference?
74. What is a teleconference or videoconference? How to organize teleconferences and videoconferences?
75What is a web conference? What are the requirements for organizing network meetings?
76. What are the common electronic equipment in the meeting?
VI. Information Processing
Case Introduction
1. What is information?
2. What is the secretarial information?
3. How do secretaries collect information?
4. What are the skills of secretarial staff to use the telephone to obtain information?
5. What are the techniques of internet inquiry?
6. What is research?
7. What are the types of survey research?
8. what is field observation method? What are the types of field observation methods?
9. what are the advantages and disadvantages of the observation method?
10. What is the interview method? What are the advantages and disadvantages of the interview method?
11. What is the interview method? What are the advantages and disadvantages of the interview method?
12. What is the brainstorming method? What are the advantages and limitations of brainstorming?
13. What are the requirements for secretaries to use the brainstorming method to obtain information?
14. What is the Telfair Method?
15. What are the steps in the Telfair method of investigation?
16. What are the advantages and disadvantages of the Telfair Method?
17. What is the questionnaire method?
18. What are the principles of questionnaire design?
19. What are the forms of questionnaire questions?
20. What is the format of the questionnaire?
21. What should be noted in the questionnaire design?
22. What are the specific methods for conducting survey statistics?
23. What is a research report? What are the contents of a research report?
24. How to identify information?
25. How do secretaries handle information?
26. How do secretaries convey information?
27. What is a working brief?
28. What are the types of working briefings?
29. What are the requirements for the format of working briefings?
30. How do secretaries store information?
31. What is a chronicle of events?
32. How to accurately form a chronicle of events?
VII. Reception
Case introduction
1. What is reception?
2. What is the significance of the reception?
3. What are the types of hospitality?
4. What are the basic elements of hospitality?
5. What are the basic principles of hospitality?
6. What are the basic procedures of hospitality?
7. What are reception specifications?
8. Secretarial staff in the reception before the guests to understand what the basic situation?
9. What is the reception program? What are the contents of the reception program?
10. How to do a good job of reception schedule planning?
11. What do I need to do to prepare for my guests?
12. In the daily reception, how should the secretary receive guests with appointments?
13. What etiquette should secretaries pay attention to when guiding guests?
14. Secretary to tea (hinged section) need to pay attention to what details?
15. Guests visiting the boss can not be received, the secretary should be how to deal with?
16. Visitors and supervisors talks, secretaries should do what work?
17. How do secretaries receive visitors for their bosses?
18. How to receive visitors without appointment?
19. What are the skills of good reception?
Eight, time management
Case introduction
1. What is time management? What is the secretary of the same time management?
2. Why do secretaries need to carry out time management?
3. What are the stages of development of the theory of time management?
4. What are the specific manifestations of time management in secretarial work?
5. What are the simple tools of time management for secretaries?
6. What is the ABCD classification of work?
7. What are some of the time-wasting situations in which secretaries work? How can secretaries save time and improve work efficiency?
8. How to improve the efficiency of meetings?
9. How can secretaries improve the efficiency of telephone use?
10.How can secretaries improve the efficiency of e-mail processing?
11.What is the secretary to the leader of the time management?
12. What are the types of secretarial time management for leaders?
13. What are the aspects of a secretary's ability to manage a leader's time?
14. What is the leadership schedule? What types of schedules are there?
15. What is an annual schedule? What are the contents and requirements for the preparation of an annual schedule?
16. How do secretaries organize the leader's monthly schedule?
17. What are the requirements of the weekly schedule?
18. What are the requirements for scheduling?
19. Schedule (log) of the arrangement should pay attention to what issues?
20. Schedule (log) of the implementation of the secretarial staff need to do what work?
21. When is it necessary to adjust the schedule? How should the secretary respond?
22. What is a trip sheet? What does a schedule usually include?
23. What should the secretary pay attention to when drawing up a journey schedule?
9, duty
Case introduction
1. What is duty work?
2. What are the organizational forms of duty work?
3. What are the contents of duty work?
4. What are the basic requirements of duty?
5. What is the duty log?
6. What is the duty report?
7. How to do counseling and reception work during the duty period?
8. What are the requirements for the use of telephone during the duty period?
9. How to deal with emergencies while on duty?
10. What are the hardware requirements for the duty room?
Ten, seal chapter
Case introduction
1. What is the seal?
2. What is the role of the seal?
3. What are the types of seals?
4. What are the regulations on the shape of the seal?
5. What are the basic requirements for the management and use of seals?
6. What is a letter of introduction? What is the purpose of a letter of introduction?
7. What kinds of letters of introduction?
8. What are the forms of letters of introduction?
9. How to issue and manage a letter of introduction?
Eleven, confidentiality
Case introduction
1. What is secret? What is the secretary's professional secrets?
2. What is confidentiality?
3. What are the characteristics of confidentiality?
4. According to the level of secrets, secrets can be divided into several categories?
5. According to the content of secrets, secrets can be divided into several categories?
6. According to the form of secrets, secrets can be divided into which categories?
7. What are the classes of secrets?
8. How to classify the confidential matters of the unit?
9. What are the confidentiality duties of secretaries?
10. Secretaries should do a good job of confidentiality, from which aspects?
11. secretarial staff should comply with the basic confidentiality discipline are?
12. secretaries how to do a good job of document confidentiality?
13. Secretary how to do a good job of meeting confidentiality?
14. What are the security risks of telephone and cell phone?
15. How can secretaries do a good job of communication confidentiality?
16. What are the circumstances of computer leakage?
17. Secretary how to do a good job of computer confidentiality?
18. Leaders of what privacy needs to be protected by secretarial staff?
19. What is a trade secret? What are the contents of trade secrets?
20. Secretarial staff in the protection of trade secrets on what to do
21. What is a confidentiality agreement? What are the contents of a confidentiality agreement?
22. What is a breach of confidentiality? What is a breach of confidentiality? What are the main causes of breach of confidentiality and leakage?
23. What is the responsibility for breach of confidentiality and leakage?
XII, etiquette.
Case introduction
1. What is etiquette? What is secretarial etiquette?
2. Etiquette on the secretarial staff what help?
3. What is the etiquette of the "three A" principle?
4. What is the personal etiquette of secretaries?
5. What is the secretary's grooming etiquette? What are the norms of personal grooming for secretaries?
6. What are the basic requirements for secretarial make-up?
7. What are the contraindications for secretaries to make up?
8. What are the principles of hairstyle selection for secretaries?
9. How do secretaries use their eyes to communicate with each other?
10. What is the gaze area? What is the area of gaze that a secretary should look at in his/her work?
11. What is the general principle of dress code?
12. What are the requirements for a man to wear a suit on a formal occasion?
13. What are the Law of Trinity and the Principle of Three Colors when men wear suits?
14. How do you button a suit?
15. What are the requirements for a tie when wearing a suit?
16. Can I wear a suit without a tie?
17. What are the requirements for shoes and socks when wearing a suit?
18. What are the taboos for women's attire?
19. Women wearing jewelry should pay attention to what?
20. What is the interpersonal distance?
21. What are the common topics of pleasantries and chats for secretaries?
22. In interpersonal communication, "personal Cong private five do not ask" refers to which five parties?
23. Secretaries in the work of the common way of address?
24. What is the salutation? What are the ways of greeting?
25. What is the order of greetings?
26. What is the order in which secretaries introduce people?
27. What is the etiquette of a handshake?
28. In the use of business cards, what are the etiquette norms?
29. What are the common manners of meeting abroad?
30. What are the etiquette requirements for seating in a minivan?
31. What are the rules of etiquette for other vehicles?
32. How should seating be arranged in a meeting?
33. What is the etiquette for seeing off guests?
34. What is the etiquette for official (business) visits?
35. What is the etiquette of cell phone use?
36. What is the etiquette of e-mail?
37. What is the etiquette of fax?
38. What are the forms of business banquet?
39. What are the rules of etiquette for choosing the time of the banquet?
40. What are the etiquette requirements for choosing a place for a banquet?
41. What are the etiquette rules for ordering a menu for a banquet?
42. What is the "six European and American people do not eat"?
43. How to arrange the banquet table?
44. How to arrange the number of seats in a banquet?
45. How to arrange the banquet site?
46. What are the reception etiquettes before the start of the banquet?
47. What is the etiquette of serving food?
48. What is the etiquette for pouring and toasting?
49. How to make the seating arrangement of western food?
50. What are the etiquettes for seating?
51. How to use napkins when eating western food?
52. How to recognize and correctly use western tableware?
53. What is the role of the hostess in a Western-style meal?
54. What is the order of serving Western food?
55. What are the rules about wine and wine glasses in Western cuisine?
56. What are the special requirements for eating western food?
57. What is a "finger bowl"? What is the function of the "finger bowl"?
58. What are the taboos of eating Western food?
59. What are the etiquette and taboos of drinking coffee?
60. What is business negotiation? What are the basic principles that should be followed in business negotiations?
61. What is the etiquette of the preparatory stage of negotiations?
62. What are the steps of negotiation and their corresponding etiquette?
63. What is the signing ceremony?
64. What are the requirements for the preparation of the text to be signed at the signing ceremony?
65. Who participates in the signing ceremony? What are their identities?
66. What are the rules of etiquette for selecting and arranging the signing venue?
67. What is the procedure of the signing ceremony?
68. What is the ribbon cutting ceremony?
69. What special equipment should be prepared for the ribbon-cutting ceremony?
70. How to choose and arrange the ribbon cutter?
71. How many types of helpers are there? What are the requirements for them?
72. What are the procedures for a ribbon cutting ceremony?
73. What are the etiquette details of the ribbon cutting?
74. What is the opening ceremony?
75. What are the preparations for the opening ceremony?
76. What are the specific types of opening ceremony? What are the characteristics and specific procedures of each type of opening ceremony?
77. What is a business transition ceremony? What are the main activities of the ceremony?
78. What are the characteristics of gifts in business activities?
79. What are the taboos of gift-giving?
80. In business activities, gift-giving has chat some etiquette requirements?
81. What is the etiquette of flower delivery?
82. What are the taboos of sending flowers to foreigners?
83. What are the numbering taboos for foreigners?
84. What are the color taboos for foreigners?
Bibliography