Insurance (Insurance or abbreviated as insur), the original meaning is stable and reliable protection; after the extension of a protection mechanism, is used to plan the life of a financial tool, is the basic means of risk management in a market economy, is the financial system and the social security system is an important pillar. Below I give you to organize the insurance company personal work plan model five, I hope you like!
Insurance company personal work plan model 1
First, strictly abide by the laws and regulations of finance and other laws and regulations and the national unified accounting system, abide by professional ethics, establish good professional qualities, rigorous work style, strict adherence to work discipline, adhere to the principle of fairness, when a good home to take care of the money, and strive to improve the efficiency of the work and the quality of work. Comprehensive, detailed and timely for the company and relevant departments to provide informative information for the leadership to provide a reliable basis for decision-making, as a good leader of the staff.
Second, actively participate in business management. With the increasing emergence of financial management functions, financial management should be involved in every aspect of enterprise management, to provide a basis for the development of the overall plan, for the implementation of the work of supervision, for accurate assessment of the work to provide results.
Third, with the continuous strengthening of the unit's level of refined management, financial management has also put forward higher requirements, according to the characteristics of financial management and the need for financial management, we have to further improve the daily work.
1, strengthen the standardization of cash management, do a good job of daily accounting, in accordance with the financial system, cash receipts and payments and bank settlement operations, to strengthen the use of funds, planning, budgeting, efficiency and security, as far as possible to avoid the risk of funds.
2, efforts to cut costs, so that the limited funds to play the role of the company to provide financial security. In terms of cost control, to strengthen the hard work, hard work and thrift style of financial management, the cost of the pressure to the minimum, and advocate everyone to improve the awareness of saving.
3, increase the financial infrastructure, from the pasting of bills, binding vouchers, signatures complete, seal custody and other work to start, carefully review the original bills, refine the financial reporting process. Internal control and internal audit combined with monthly self-examination, self-inspection work. To achieve clear accounts, accounts, accounts, accounts, accounts, accounts in line with the table, so that the standardization of financial infrastructure.
Fourth, the implementation of computerized accounting. Conditions, the first to achieve computerization and manual bookkeeping at the same time, and gradually realize the computer instead of manual accounting financial management model, to solve the accounting manual accounting in the accounting irregularities and a lot of repetitive labor is very easy to produce the wrong record, omission, miscalculation and other errors. A large amount of information can be accurately and timely record, summary, analysis, transmission, so that this information can be quickly transformed into data that can predict the future, improve the quality of accounting, through a series of strict scientific and procedural control, you can avoid a variety of man-made falsehoods, to avoid violations of the law in the actual work, so as to make it more formalized, scientific and modernized.
Insurance Company Individual Work Plan Sample 2
First, to strengthen the work of the industry management, to build a high-quality, standardized underwriting service system. Underwriting is the source of the insurance company's operation, is the risk control, to achieve the benefits of the important foundation, is the insurance company's survival of the basic security. Therefore, in the year ___, the company will pay close attention to the work of business management, improve risk management and control ability.
1, the underwriting business in a timely manner to review the use of risk management techniques and pricing system to control underwriting risks, determine the underwriting rate to ensure the quality of underwriting. The company's authority to underwrite the business beyond the initial review and sign the comments and then submitted for approval to ensure that such business is strictly underwritten.
2. Strengthen the management of the information technology department, improve the processing platform for various types of insurance business, establish a comprehensive underwriting database through the construction and use of electronic underwriting business processing system, and prepare relevant reports and underwriting analysis. At the same time, we do a good job of market research and regularly prepare medium- and long-term business plans.
3. Establishing and improving the risk assessment system for major underlying business and special risk business to ensure reasonable control of risks, and at the same time enforcing the relevant reinsurance or reinsurance management regulations in accordance with the risk situation of the business to ensure reasonable diversification of underwriting risks.
4. Strengthen underwriting and underwriting standards, strictly implement the terms and conditions and rate system, skillfully master the operation of the new core business system, and provide comprehensive and systematic training to underwriting and underwriting personnel belonging to the middle branch to improve their comprehensive business skills and quality, so as to provide a good guarantee for the company's business development.
Secondly, improve the quality of customer service work and build a first-class customer service platform. With the continuous increase of the main body of competition in the insurance market, the insurance companies have increased their efforts to compete for business in the market, and the insurance company is not a tangible product, but a risk avoidance or risk investment services, therefore, the construction of a high-quality service customer service platform appears to be extremely important, when the service has become the core content of the insurance company's values into the core of the competition, customer service work becomes When service has become the core content incorporated into the values of insurance enterprises and become the core competition, customer service work becomes a kind of service culture with unique concepts. After __ years of hard work, our company has occupied a certain share of the market, but also has a large customer base, with the deepening of business development, the importance of customer service work will be particularly prominent, therefore, the Central Branch in the __ years will be strictly standardized customer service work, the use of first-class customer service management platform, the implementation of the place.
1, the establishment of a sound voice service system, increase the hotline's publicity, in various forms of hotline to the community, so that many customers fully understand the company's voice service system powerful support functions, in order to improve their own competitiveness in the market, and to achieve customer satisfaction.
2, strengthen customer service personnel training, improve customer service personnel comprehensive skills, strictly pursue the warm, thoughtful, high-quality, efficient service purpose, adhere to the initiative, rapid, accurate and reasonable principle, in strict accordance with the job responsibilities and business operations and practical procedures of the provisions of the work of receiving, reporting, surveying and determination of damage, interpretation of the terms and conditions, claims complaints and so on.
3, to the central branch as the center, full-time and part-time parallel, the establishment of a coverage of the region's survey, loss determination network, the initial set up by the central branch of the full-time survey and loss determination personnel 3, with non-specialized staff *** with the survey, in order to improve the overall quality of the central branch of the business staff, and effectively improve the quality of the survey, loss determination and settlement of claims to achieve the accuracy of the survey, the determination of the loss of a reasonable, fast claims.
4, in the ___ June before the completion of ___ Marketing Services Department, YY Marketing Services Department of the two service organizations under the extension of the work, so that the region's service network construction is basically perfect, for the company's customers to provide efficient and convenient insurance after-sales service.
Third, accelerate business development, increase market share, bigger and stronger company insurance brand. According to the central branch of the __ year premium income ____ million yuan as the basis, which the proportion of each type of insurance is: motor vehicle insurance 85%, non-vehicle insurance 10%, 5% of the people's insurance. __ year, the central branch of the proposed business development work plan for the realization of the annual premium income ____ million, the proportion of each type of insurance plan for motor vehicle insurance 75%, non-automobile insurance 15%, 10% of the people's health insurance, the realization of the plan will be implemented from the following aspects to complete.
1, motor vehicle insurance is the top priority of our business, therefore, vigorously develop motor vehicle insurance business, give full play to the company's advantages of car insurance, fight the battle of the car insurance business, or the focus of our work, ___ years in the car insurance business to consolidate the old customers, to fight for new customers, focus on the development of the fleet of business as well as the new car business underwriting, in order to achieve the business of the car insurance more on a new level. The company's business is to consolidate old customers and win new ones.
2, seriously do a good job of non-automobile insurance business, choose to visit some large and medium-sized enterprises, the benefits of good, low-risk enterprises to focus on public relations, and enterprises to establish a good relationship, and strive for property, personnel, vehicle package underwriting, but also do a good job of non-automobile insurance benefit-type insurance market development work in the ___ year, and strive to make the development of non-automobile insurance business in the formation of a new pattern.
3, actively do a good job with the bank agency business. In October, our company has signed part-time agency cooperation agreements with Bank of China, China Construction Bank, Industrial and Commercial Bank of China, Agricultural Bank of China, and Fujian Industrial Bank, etc. We will focus on strengthening business communication with major banks in ___, so that the banks can fully understand the brand of Chunghwa Insurance and its advantages, and strive to increase the bank's support and policy inclination to our company in the agency business. In addition, we will strive to make new breakthroughs in the bank agency business, achieve the strategic goal of insurance structure adjustment, and lay a good foundation for the company to realize the benefits of the company.
Individual work plan for insurance companies 3
First, to strengthen the work of the industry management, to build a high-quality, standardized underwriting services system. Underwriting is the source of the insurance company's operation, is an important basis for risk control, the realization of the benefits of the insurance company's survival of the basic security. Therefore, in the year 201_, the company will pay close attention to the work of business management and improve the ability of risk management and control.
1, the underwriting business in a timely manner to review the use of risk management techniques and pricing system to control underwriting risks, determine the underwriting rate to ensure the quality of underwriting. The company's authority to underwrite the business beyond the initial review and sign the opinion submitted for approval, to ensure that such business is strictly underwritten.
2. Strengthen the management of the information technology department, improve the processing platform for various types of insurance business, establish a comprehensive underwriting database through the construction and use of electronic underwriting business processing system, and prepare relevant reports and underwriting analysis. At the same time, we do a good job of market research and regularly prepare medium- and long-term business plans.
3. Establishing and improving the risk assessment system for major underlying business and special risk business to ensure reasonable control of risks, and at the same time enforcing the relevant reinsurance or reinsurance management regulations in accordance with the risk situation of the business to ensure reasonable diversification of underwriting risks.
4. Strengthen underwriting and underwriting standards, strictly implement the terms and conditions and rate system, skillfully master the operation of the new core business system, and provide comprehensive and systematic training to underwriting and underwriting personnel belonging to the middle branch to improve their comprehensive business skills and quality, so as to provide a good guarantee for the company's business development.
Second, improve the quality of customer service work and build a first-class customer service platform. With the continuous increase of the main body of competition in the insurance market, the insurance companies have increased their efforts to compete in the market business, and the insurance company is not a tangible product, but a risk avoidance or risk investment services, therefore, the construction of a high-quality service customer service platform appears to be extremely important, when the service has become the core content of the insurance company's values into the core of the competition, customer service has become a service culture with a unique concept. A kind of service culture with unique concept. After 20__ years of hard work, our company has occupied a certain share of the market, but also has a large customer base, with the deepening of business development, the importance of customer service work will be particularly prominent, therefore, the Central Branch in 20__ years will be strictly standardized customer service work, the use of first-class customer service management platform, the implementation of the place.
1, the establishment of a sound voice service system, increase the publicity of the hotline, in many forms of hotline to the community, so that many customers have a comprehensive understanding of the powerful support functions of the company's voice service system, in order to improve their own competitiveness in the market, and to achieve customer satisfaction.
2, strengthen customer service personnel training, improve customer service personnel comprehensive skills, strictly pursue the warm, considerate, high quality, efficient service purpose, adhere to the initiative, rapid, accurate and reasonable principle, in strict accordance with the job responsibilities and business operations and practical procedures of the provisions of the work of receiving, reporting, surveying and determination of damage, interpretation of the terms and conditions, claims complaints and so on.
3, the central branch as the center, full-time and part-time parallel, the establishment of a coverage of the region's survey, loss determination outlets, the initial set up by the central branch of the full-time survey and loss determination personnel 3, with non-full-time staff with *** with the survey, in order to improve the overall quality of the central branch of the business staff, and effectively improve the quality of the survey, loss determination and settlement of claims to achieve the accuracy of the survey, the determination of the loss of a reasonable, fast claims.
4, in June 20__ before the completion of ___ Marketing Services Department, YY Marketing Services Department of the two service organizations under the extension of the work, so that the whole region's service outlets are basically perfect, for the company's customers to provide efficient and convenient insurance after-sales service.
Third, accelerate business development, increase market share, bigger and stronger company insurance brand. According to the 20__ year the central branch premium income ____ million as the basis, which the proportion of each type of insurance: motor vehicle insurance 85%, non-automobile insurance 10%, 5% of the people's insurance. 20__ year, the central branch of the business development planning plan for the realization of the annual premium income of ____ million, the proportion of each type of insurance plan for the motor vehicle insurance 75%, non-automobile insurance 15%, 10% of the people's insurance, the realization of the plan will be From the following aspects to implement the completion.
1, motor vehicle insurance is the top priority of our business, therefore, vigorously develop motor vehicle insurance business, give full play to the company's advantages of car insurance, fight the battle of the car insurance business, or the focus of our work, 20 ___ years in the car insurance business to consolidate the old customers, to fight for new customers, focus on the development of the fleet business as well as the new car business underwriting, in order to realize the business of the car insurance on a new level. The company's business will be a new level.
2, seriously do a good job of non-automobile insurance business, choose to visit some large and medium-sized enterprises, the benefits of good, low-risk enterprises to focus on public relations, and establish a good relationship with the enterprise, and strive to property, personnel, vehicle package underwriting, but also to do a good job of non-automobile insurance benefit-type insurance market development work, in the 20___ years, and strive to make the development of non-automobile insurance business in the formation of a new pattern.
3, actively do a good job with the bank agency business. 20__ October our company after active efforts have been with the Bank of China, China Construction Bank, Industrial and Commercial Bank of China, Agricultural Bank of China, Fujian Industrial Bank, etc. signed a part-time agency cooperation agreement, 20__ to focus on major banks to strengthen the business of communication and contact, so that the bank to fully understand the brand of China Insurance and the advantages, and strive to increase the bank in the agency business. The company's main goal is to increase the number of banks in the agency business to support the company's policy, and strive to make new breakthroughs in the bank agency business to achieve the strategic goal of insurance structure adjustment, and to lay a good foundation for the company to achieve the benefits of the company.
Individual work plan for insurance companies 4
Through a year of hard work, our brand has been widely recognized by all sectors of the community, high-quality, fast claims service has won the trust of customers. However, in the work, we still found a lot of problems and shortcomings, such as insurance claims rate is still high, the lack of ways to deal with insurance refusal cases, methods, etc. Therefore, the overall improvement of the quality of claims and claims management level, is still our focus for some time in the future, in the work of the work, we have to further strengthen the car insurance survey, loss determination, quotes, underwriting, medical review and other key links of the work of the work, to have goals, measures, and measures to improve the quality of the work. We have to further strengthen the key aspects of work such as auto insurance survey, loss determination, quotation, claims verification and medical audit, and to achieve goals, measures and incentives to continuously improve the quality and efficiency of insurance claims. Therefore, we have to do:
(1) special line to receive the case time control in each case within 3 minutes, the return rate strive to reach 95%; survey and loss determination post on-site in place rate strive to reach 100%, over the time limit of the handover rate strive to control the rate of 10%; quote post self-reported models control within 1 day, the branch to report the model of the branch to coordinate with the branch as far as possible to control the number of days within 2 days; the number of pieces of the settlement post and amount of the settlement rate strive to achieve And the amount of case closure rate strive to reach 85%.
In 20__, we will continue to increase the assessment of the field claims cases, expand the impact, create momentum, and establish a Chinese insurance claims service characteristics in the Baotou market.
(2) Control the quality of car damage insurance loss determination, to ensure that the car insurance claim rate decreased significantly. Therefore, we need to improve the first site survey rate, squeeze the water in the car loss insurance claims, effectively implement the loss review and loss verification, and strengthen the supervision and control of the survey and loss determination work.
(3) Strengthen the construction of the claims team, the strict implementation of discipline, comprehensive and careful case receiving, timely site, accurate quotes, enthusiastic service, reasonable settlement of claims. The company will further improve the fast claim settlement method to ensure simplified, convenient and fast case handling and highlight the characteristics of CIC under the principles of initiative, promptness, accuracy and reasonableness. To establish a sound service network focusing on repair, rescue and spare parts, and to appraise auto repair cooperative units that have signed cooperation agreements based on the principles of mutual benefit and risk control. The company has also strengthened the construction of the investigation and loss determination team, and has taken a step forward in reserving personnel, so as not to let the investigation and loss determination drag the hind leg of the business development.
With the scale of business continue to make big, we have to further improve the business skills of all claims staff, strengthen the supervision and assessment of claims staff, improve the efficiency of claims staff to standardize the claims staff's words and deeds, and put an end to eat, take, card, want and other damaging to the image of the company's interests, the requirements of the survey staff to make the vehicle clean, clean clothes, civilized language, not humble, patient and meticulous, efficient service, with a new look and feel. The company also requires that the surveyors be clean, well-dressed, civilized, unobtrusive, patient, efficient, and respond to customers with a new outlook, and educate each and every claimant to be a promoter of China Insurance while providing claim services.
(4) In 20__, under the premise of ensuring that the first on-site rate is in place, we will further improve the first on-site reporting rate, and increase the intensity of the verification of the scene of the crime in the case of no on-site self-reporting to minimize the occurrence of false and fraudulent claims. Our department has introduced incentives for refusing to pay cases, mobilizing all staff to work actively, further reducing the rate of claims, increasing profit margins, focusing on strengthening the investigation of non-automobile insurance and major and difficult cases, and deploying professional groups for non-automobile insurance investigation and difficult cases.
(5) Strengthen the management of the offer, do a good job of price localization, squeeze the water in the price of auto parts and repairs, and effectively achieve the same model, a unified offer amount.
(6) Strengthen the review of compensation for injury cases.
(7) Actively prevent insurance fraud, and do a good job of investigating and handling difficult claims.
(8) Standardize the management of outstanding claims, strictly implement the provisions of the head office's outstanding claims management, standardize the principles of handling outstanding claims and the operation process, improve the accuracy of loss estimation of outstanding claims, and try to eliminate the occurrence of zero loss estimation of outstanding claims.
(9) Strengthen internal feedback. The problems found in the claims process should be fed back to the underwriting department in a timely manner, in order to promote the company's underwriting risk control, supervise the implementation of the underwriting system, curb the rising momentum of the claims rate from the source, and harmonize the relationship between business development and claims control.
(10) Strengthen the control and supervision of insurance claims. Our company's departments and subsidiaries collect the problems and guiding opinions and suggestions found in the process of insurance claims service and management in our departments, and adopt the helpful opinions and suggestions, so as to rectify the insurance claims service and management work, and comprehensively improve the quality and efficiency of insurance claims service and management.
In the coming time, my department will improve customer satisfaction for the purpose of maintaining the interests of the company as the goal, focusing on improving the quality and efficiency of insurance claims, enhance the company's social reputation, establish the company's brand, show the advantages of our company's services, and strive to promote the benefits of service, in order to build the company into a first-class modern insurance enterprises to make due contributions.
Insurance Company Individual Work Plan Sample 5
Executive Summary:
1, analysis of the current situation of the life insurance market
2, the current status of the market under the market opportunities and challenges
3, the work of the general idea
4, the time period of the target set
5, Specific measures: team, business
6, the parent company's support policies
I. Analysis of the current situation of the life insurance market
As of 20__ population of about 400,000 people, of which the urban population of about 100,000 people, under the jurisdiction of 11 townships, the population of 300,000 people; the industry in the professional companies have life, Pacific, Ping An, Taiping, Taikang five; the agency company Huabang, Hengrui da negative growth;
business, professional companies have increased over the same period last year, although the effect is not very obvious, but can be seen in the state of market recovery;
Second, the current status of the market opportunities and challenges
the development of things in the law of the development of the development period, the heyday, the period of decline, tell us that after nearly four years of the life insurance market in the doldrums, will usher in another round of development period;
the life insurance market after nearly four years of downturn, will usher in the development period;
the life insurance industry is the first time in the world to see the development of the life insurance industry.
Our advantages:
(a) brand advantage: the historical heritage and value of the brand is the current life insurance practitioners and life insurance customers, prospective customers to persuade; State Life only so that in the life insurance market alone in half of the country, which is also one of the reasons;
(b) policy advantage: policy advantage is built on the brand advantage of the SANNU insurance Service station system construction, both combined with the PICC customer resources and networks, but also fully utilize the government resources, so that the development of the life insurance team to return to the early nineties model, in the early stages of the formation of the change in the blood management system for the administrative management system to make the chain of interests simpler, more coordinated recommendations, the supervisor is more acceptance;
(c) personnel advantages: I have a deeper understanding of the life insurance market in the urban areas of Hongze and rural areas of the business, team development, and the development of the life insurance market. development have a deeper knowledge and understanding, and have a certain network of resources;
Our disadvantages:
(a) company-oriented: the status quo, personal insurance in the life of the current business operations, non-main channel, in the policy tendencies of the parent company, compared to other companies, may be obvious inadequacy;
(b) dislocation of the development of the initial development of failed to do Overall consideration or uneven development (only refers to the urban and rural areas of the team development ratio), the loss of the opening of this important business excuses;
(C) brand utilization: PICC life insurance, in terms of the market awareness of the Ministry of high (can be described as very low), which is very incompatible with the PICC this brand;
Third, the general idea
On the current understanding and mastery of the PICC life insurance company's relevant spirit, the PICC life insurance company's policy tendency. PICC life insurance company related spirit, combined with the current situation of the life insurance market, based on the present, looking to the future, the development of this work plan.
Fully utilize the brand and resource advantages of PICC, in the development of the team in a short period of time to utilize the three rural insurance service stations, close to the introduction of the same industry. Rural selected six townships and the main body of the increase, only the main body of the increase in tracking and counseling to ensure that the assessment period to achieve the effective manpower of 15 people;
Tightly grasp the municipal company's cost support policy, adhering to the open source of income and expenditure in the development of the business, break even; combined with the main body of the increase in manpower in accordance with the "Basic Law" for the structure of the structure, through the achievement of the effective manpower to achieve the growth in premiums
Fourth, the time period of the target setting
V. Specific measures
(a) team
1, the introduction of the same industry to shorten the time to reduce the cost of the use of the company's current "center townships of the three rural insurance service station construction implementation of the views" (hereinafter referred to as the "implementation of the views"), relying on the advantages of PICC brand resources, combined with the original PICC financial in the six centers of the townships has been The business license obtained, according to the "implementation of the views" in the treatment and requirements, identify the main body of the increase;
2, tracking and counseling to people with people fission effect in accordance with the "Basic Law" and the "implementation of the views" of the requirements of the main body of the increase in the team to increase the increase in tracking and counseling, the company focused on the level of the
to help six main body of the increase in the increase in the work of the increase in the work of the company; and at the same time to take advantage of our own strengths, to improve the rural areas, the three rural insurance commissioner to create a speech. Three rural insurance commissioner to create the frequency of the meeting, open to the town, village, group, a three-use (the first to talk about enrollment, followed by talk about the business, and again card discount), this move can also play a role in PICC's brand publicity;
3, the meeting support to create an atmosphere of formal operation to weekly units, to promote the operation of the two meetings (enrollment promotion meeting, business analysis), so that the business people to have gained to go to the strength of the higher companies, the spirit of uploading and transmitting, reflecting the spirit of the company The spirit of the uploading, reflecting the importance of the company's marketing team's formalized operation, to create a sense of ownership of the marketing staff;
4, the position of the initiative to interact with the use of the SUICCI issued 20__322 and the "implementation of the spirit of the" document, take the initiative to the property and casualty insurance companies to report on a regular basis to carry out the business of interaction, the use of the advantages of the locals to get along with the property and casualty insurance companies to find a good relationship in the property and casualty insurance customer resources. In the property and casualty insurance customer resources to seek a breakthrough, so that the main body of the increase and the following business partners to retain people to retain people have something to do to do a good job
(2) business
1, revitalization of the existing strong base to solidify the foundation of the first to assist the yellow manager to organize the number of people in the existing code base, the use of meeting management and tracking matching visits to increase the communication efforts to ensure that the existing personnel assessment through and promotion;
2, New personnel effective growth of our recent increase in the main object of the increase in the "implementation of the Opinions" for the introduction of the work of the same industry under the leadership of the introduction of the work, so the introduction of new personnel is also the key to business growth, the Basic Law is the pretext for tracking, the benefits of the guidance;
3, innovative meetings to improve the real action we are thinking, the life insurance company's product illustration will still be able to have any innovation, if there is no breakthrough in illustrations product presentation of the operation, three to help business personnel to accumulate customer resources, four can improve the amount of expenses of the branch; of course, this move does not mean that we do not focus on the growth of premiums, but different time periods of focus is different;
Sixth, I hope to get the support of the parent company's policy
(a) leadership support the care and encouragement of the higher leadership is the most important in supporting
(ii) policy support can be "the center of the township three rural insurance service station construction implementation of the views" program, as a support for the appropriate extension;
(iii) hardware support the necessary company's basic layout and office equipment;
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