1, the hospital
01, the lack of intelligent queuing call system, no voice caller / no queuing display.
02, no "one person, one room" system.
03, there is a "one person, one clinic, one room" system, but there is no one to grasp the implementation of the system.
04, there is a "one person, one clinic, one room" system, there are people to grasp the implementation of the system, but there are always a few prickly doctors (especially the old doctors) ignored the system, and the hospital to take them there is no good way.
2, doctors:
01, some doctors are still adhering to the traditional habits and concepts of Chinese doctors. The idea is that the consultation should be so noisy, this is a thousand-year-old tradition, not to be changed. The more people inside the clinic, the more popular the doctor, and the exchange between doctors and patients is also conducive to other waiting patients to listen to learn.
02, some doctors also know that "one person, one clinic, one room" is necessary, but also want to do so, and at first also insisted on doing so, so that other patients waiting for treatment first in the outside waiting. But after much talk, it is still impossible to change the status quo, so they just let it happen.
03, some doctors did not strictly in accordance with the order of the call to see the clinic, encountered a little more powerful patients, some of the old patient's request, skipped the current number, see the back of the number.
3, the patient side:
01, some patients are afraid of being inserted into the queue, thinking that early into the consultation room can be seen earlier.
02, some of the older patients due to the traditional habits of the clinic, is to like to get together.
03, the same day after seeing the doctor, do the examination, get the report of the patients again to the clinic to find a doctor to see or consult.
Why should medical institutions implement "one person, one consultation room"?
1, help reduce cross-infection.
2, in favor of improving the patient experience. After all, the noisy clinic, patients want to say some words are not convenient to say, patients want to do some action is not convenient to do.
3, is conducive to improving the effectiveness of diagnosis and treatment. The private space of "one person, one clinic, one room" is a better environment for communication between doctors and patients, and the communication can be more adequate, so that the doctor can learn more information about the patient, such as past history, medication history, and living habits.
4, conducive to reducing doctor-patient disputes. The patient can ask the doctor more questions, for the doctor's diagnosis can be more clearly understood, rather than unknown out of the clinic. After all, when there are many people, some patients want to ask the question is not convenient to ask, and no time to ask.
5, conducive to reducing patient conflicts. Patients nestled inside the clinic, as well as frequent queue-jumping, will make some anxious patients not good to talk about the patient angry or even angry, so that angry scolding or even violent beating queue-jumpers.
6, to meet the demand for consumer upgrading. With the improvement of national living standards, the rise of the 80-90-00 generation, the new consumers began to pursue a better, faster, more comfortable and safer consumer experience, fear of waiting, fear of noise, fear of annoyance, fear of noise, concern for personal privacy protection.
How can medical institutions effectively implement "one person, one clinic, one room"?
1, the deployment of intelligent queuing call system, to have a caller, display.
2, the introduction of "one person, one clinic, one room" system, the arrangement of specialized personnel to pay close attention to the implementation of the system. The state has this policy, recalcitrant health care and patients have no reason not to comply.
3, the system on the day of follow-up queuing system, to avoid casual queuing.
4, write the unit launched the "one person, one clinic, one room" copy and online and offline publicity display.
The epidemic will soon be over and normalcy will be restored.
Healthcare organizations are taking this policy to quickly enforce "one person, one clinic, one room" and solidify it after the epidemic is over.