Project operation and maintenance annual work summary report

Work summary is an inspection and analysis of the work. It will also prevent the same problems from occurring in future work and avoid mistakes. Let me take you to see 5 sample articles of project operation and maintenance annual work summary report. I hope it can help everyone!

Project operation and maintenance annual work summary report 1

I am_ ___, in February ____, I entered the ____ maintenance center and was engaged in data business broadband Internet client maintenance work in the ____ branch. Over the past year, I have learned a lot of knowledge from the mutual learning between the company's technical staff and colleagues. While doing maintenance work, I have established good friendship with users. When dealing with faults, I have communicated more with users to actively promote the company's ____ business. develop.

Listed below are the failures encountered during the year and we would like to share and communicate with you. We ask for criticism and correction from leaders and colleagues.

In mid-June ____, the ____ County People’s Government used the business pilot network worry-free dedicated line lan service. ____The customized terminal is connected to four switches and connected to more than 30 computers respectively. When used at work at the same time, the problem of being unable to access the Internet often occurs.

After receiving the fault work order from ____, I first contacted the government office and determined the time to come to deal with the fault. I brought my laptop, network cable tester and common tools. I went to the county government to ask the staff about the fault, and went to the client to check if there was any problem with the computer. After a few minutes of use, I checked the user's computer separately and found that the server could not be pinged 3 times and the Internet could not access the Internet normally. The network speed was sometimes fast. slow. When it is determined that there is no problem with the user's computer, bring the tool kit to the equipment in the computer room for testing.

First, check whether the fiber optic signal transmission will be interrupted, which is normal. Then, check that there are no errors in the configuration. At the same time, the local connection will be disconnected and reconnected, looping several times. Watch the running indicator light of the customized terminal. The operation is unstable and automatically restarts.

After receiving the new Cisco 2-2 customized terminal, the Internet will not restart, but all computers are online at the same time, and the customized terminal starts to drop packets and cannot obtain the network address. I then checked that there is no problem with the switch. After thinking about it, Thinking about how we dealt with the ____ Water Conservancy Bureau in November ____ with colleagues and ____ factory engineers at ____ company, wasn’t it the same fault as now? According to Song Gong’s method, we checked and dealt with it, and the problem was solved. , all computers access the Internet at the same time, and the customized terminal does not drop out. Tell the user to try it out first and leave the number. If you have any problems, please contact me. I will come to you in a few days to verify whether the problem still occurs?

At noon the next day, the staff of the Government Information Section called me. When the call came, I was asked to go over and check. When all PCs were online at the same time, the chat software was online normally, but some web pages could not be opened normally for browsing and some web pages files were automatically closed.

I checked that there is no problem with the configuration, and if the lan dedicated line drops packets, the qq software will also go offline, which is very strange. So, I dialed the mobile phone of ____ digital engineer Song Gong, told him about the fault problem, and asked him to help with remote inspection. A few minutes later, the engineer called back and said that my configuration was wrong. After the patient guidance of the mobile phone communication engineer, The problem was solved, and then I realized that I was too careless and not careful enough. I must not have such a problem next time, which would affect the normal use of the user.

A few days later, I came to the door again to inquire about whether the Internet access was normal, etc. The ____ county government staff said to me: "Thank you, the problem has been solved." I was very happy and took out the service quality supervision form and asked users to sign on the form to confirm fault recovery.

After handling this fault, I have a deep understanding of China Telecom’s service concept of “customer first, dedicated service”, which is the “serious and responsible” work attitude, which is very important at work. What's important is that we can't be careless in the slightest. We must establish a sense of personal responsibility and a first-question accountability system. When dealing with problems, we can't blame each other and should face difficulties.

In order to improve customer perception and establish good friendship with users, you should have an ideological attitude when talking and behaving like "I represent ____ company and maintain the corporate image at work." At work, you should Actively and continuously explore and learn. You cannot be arrogant because you think you have some knowledge. You should be aware of your own shortcomings, communicate with colleagues in your spare time, learn from each other's strengths, and improve your personal maintenance skills in order to do a better job. Well, it reflects the unity and cooperation of a team.

I firmly believe that we will do better in our future work! I wish China Telecom will become stronger and more prosperous!

Project Operation and Maintenance Annual Summary Report 2

In 20____, under the direct leadership of the branch and the diligent efforts of all employees, the operation and maintenance department successfully completed network maintenance, network construction, network security and other tasks, effectively ensuring the development of digital TV business in Banna area. The work is summarized as follows:

1. Network maintenance and construction

1. Maintenance and construction of metropolitan area network

1) Under the correct leadership of the branch and the relevant departments With strong support, all the staff of the Operation and Maintenance Department work diligently. As of November, the maintenance of the metropolitan area network has been handled by the operation and maintenance department. There were 518 non-electronic dispatch calls for repairs due to user faults, 3687 electronic dispatch calls, 1869 installed users, 288 relocated users, 147 relocated users, and activated secondary machines. There are 152 users, which improves the quality of network coverage and more effectively enhances market competitiveness.

2) 7 new network construction projects in the new district were approved and 7 implemented. Several optical node network coverage areas have promoted business development and an increase in business income.

3) Complete the construction of 4.98 kilometers of metropolitan area network pipelines and supporting facilities.

4) The operation and maintenance department must promptly and conscientiously report the work of the current month's "Monthly Report on Network Maintenance", "Monthly Report on Security Hazards", "Weekly and Monthly Report on Electronic Dispatch", and "Monthly Report on New Users" .

2. Network optimization and construction

Under the direct guidance of branch leaders, the operation and maintenance department conducts uninterrupted network optimization and line reconstruction work in real-time at locations in urban areas where network optimization is incomplete. .

3. Township network construction

1) According to the arrangements of the provincial, local companies and county branches, under the personal leadership of the branch leaders, at the beginning of the year, the township network under the jurisdiction of the county was carried out Planning and design before digital TV conversion.

2) In 20____, the network of 16 out of the 20 towns under the county's jurisdiction was optimized and the network of one town was newly built.

3) 3,540 cable TV users in counties and townships were transferred to the network, and 1,629 new cable TV users were installed in towns and villages. The total number of cable digital TV users in the county's towns and villages is 5,169.

2. Strengthen technical training and improve team quality

The operation and maintenance department is responsible for the main team of the branch's engineering construction. Faced with the important tasks of engineering construction and network security trunk line security, it must be in a short time It is completed within the time limit with high quality and quantity. There are many problems in both organizational and technical work.

To this end, the branch regards technical training as an important measure to ensure the quality and progress of the project. It adopts the method of going out to invite in, and not only sends employees to participate in training held by provincial and local companies many times Study, often use department meeting time to organize operation and maintenance personnel to conduct centralized learning and training, and also conduct face-to-face experience and technology exchanges with neighboring brother companies to improve the skills of maintenance personnel. 20____ year-end summary of operation and maintenance engineers' work summary.

3. Existing problems and deficiencies

1. At present, the operation and maintenance department as a whole must strengthen ideological understanding, improve work efficiency, and improve service levels.

2. Pay special attention to production safety and do a good job in inspection of network trunk lines.

3. The operation and maintenance department is currently extremely short of cutting-edge talents for new technologies and new businesses. For the next step of new businesses such as digital two-way networks and data, it will strengthen technical training and business learning to be able to undertake new maintenance tasks. .

4. Strengthen the management of operation and maintenance documents and improve the quality of maintenance. Prepare various reports that must be submitted in a timely and conscientious manner every month.

5. With the further expansion of the urban network, transportation problems have limited the rapid response mechanism of the operation and maintenance department.

IV. Work Plan for 20____

1. Continue to do a good job in network maintenance quality management and technological maintenance, and improve the quality of network operation.

2. Continue to do a good job and implement the inspection work of the first and second trunk lines of the province.

3. Actively cooperate with the preparations for construction and other work tasks of metropolitan area networks, local transmission networks, urban pipelines and township network construction services.

4. Carry out the project establishment, construction, completion and acceptance of new network and community construction as planned.

5. Implement various management systems of the Operation and Maintenance Department, clarify management objectives, streamline work processes, improve work efficiency, and improve service levels.

6. Improve the safety production system and do a good job in safety production.

Project Operation and Maintenance Annual Summary Report 3

Time flies, and 20____ years have passed in a blink of an eye. As an operation and maintenance engineer of the company, under the leadership of the company and With the help of colleagues in various departments, I successfully completed various tasks. In specific work, I strive to do a good job in service. In order to work better in the future and improve the deficiencies, I hereby make a summary of my work in 20____:

1. Work summary:

Work content: The main work I am responsible for There are two aspects

(1) According to the company's needs, responsible for the development of the company's network application system, the company's website, the installation, configuration and maintenance of the company's network application system server, the company's network application system user accounts and permissions management.

(2) Responsible for the maintenance of the company's network and computer software; the installation and debugging of software on the company's computers and the resolution of problems that arise during the use of the software; the distribution of permissions for the company's network resources; the management of company personnel Provide necessary technical support services.

Work completion status:

(1) Complete the preliminary data collection and preparation work for the company's website, and formulate the website building operation process. This project can be started at any time according to the company's needs, and can be completed in a short time Complete the website building work.

(2) Completed the collection and sorting of user requirements for the company’s asset management system, communicated with multiple software companies many times, and finally selected to add an asset management module to the UFIDA financial platform of the group company based on the needs. Achieve real-time synchronization of asset management and finance. The project is currently on hold because the group's financial platform needs to be upgraded to a new version before we can add the modules we need. It can be restarted after the group platform is upgraded.

(3) Complete the daily maintenance of the company's oa system, adjust the oa forum section, add company news, opinions and suggestions, commemoration of the 90th anniversary of the founding of the Party, commemoration of the 100th anniversary of the Revolution of 1911, etc., and update its content in a timely manner , allowing employees to keep abreast of company news and improve their ideological awareness. Complete the management of oa system accounts, grant corresponding usage rights to each account, add and delete new employee accounts in a timely manner, and group managed asset administrator accounts by region.

(4) In daily work, promptly responded to the maintenance of computer software, hardware, email, network, and printers of various departments.

The company currently has nearly 80 computers. Since there are many machines and most of them are old machines that are about to be scrapped in the provincial store, daily failures are relatively common. The main computer failures are: hardware failure, system failure, network failure, and software failure. Etc., due to long-term use of many machines, there are a large number of junk files in the system, and some system files are also damaged, causing the system to crash and reinstall the system. In addition, some are caused by network failures, line problems, etc. We have tried to reduce the failure rate of the equipment as much as possible. When it fails, we have solved it locally if it can be solved locally. If it cannot be solved locally, we have also solved it in the shortest time, ensuring the normal use of the company's computers. .

(5) Install anti-virus software on every computer in the company to prevent viruses from replicating and spreading to each other in the company's local area network, occupying network resources of the local area network, and even causing the system to crash and losing important data on the hard disk, etc. to prevent any harm, and promptly upgrade the software, regularly clear virus isolation folders, and regularly update each computer system patch software patch to prevent viruses and hackers from damaging and attacking through system vulnerabilities.

(6) Re-route Internet cables to the rental industry in the hospital, provide network services to tenants and provide certain computer technical support services, and provide support for the leasing business of the Assets Department.

(7) Assist the safety supervisor to organize and print safety receipt forms and upload them to the public folder of the oa system by region for relevant departments and leaders to review at any time.

(8) Participate in office20____ software usage training to improve your business level.

2. Find deficiencies, reflect on improvements

Over the past year, I have always insisted on strict demands on myself, worked diligently, and worked hard to do my job well in my ordinary and ordinary job. Don’t bring your emotions to work. Looking back on my work in 20____, I have made new progress in my thinking, study, and work. But I also realize my shortcomings:

1. My thinking is still very narrow. I don’t have a comprehensive understanding of the development of modern network technology, and I am not fast enough to master new technologies.

2. Sometimes when some sudden failures are concentrated, there is no clear priority and scientific arrangement of time, resulting in a small number of problems not being handled in time.

3. There is no system planning for the company's network IP settings, which sometimes leads to IP conflicts and network interruptions.

3. Raise awareness and continue to make progress

Only by summarizing the past can we find the shortcomings! For the work plan for the second half of the year, while summarizing the work of the first half of the year, we will focus on our own shortcomings. I also made preliminary ideas:

1. If hardware conditions permit, install network traffic detection software to monitor the local area network, detect and troubleshoot network faults in a timely manner, and make the network run quickly and efficiently.

2. While continuing to improve the company's network, strengthen theoretical and business knowledge learning and continuously improve one's overall quality level. Do your job better.

3. After all the provincial stores have moved out and we take over the computer room, we will unify the computer names of all the company's computer equipment, give different IP segments to each unit and department, and register the hardware status and IP address in detail to facilitate tabulation. manage.

4. Prioritize every task assigned by the leader, arrange time scientifically, and complete the task on time, quality and quantity.

Project Operation and Maintenance Annual Summary Report 4

In 20____, under the direct leadership of the branch and with the diligent efforts of all employees, the Operation and Maintenance Department successfully completed network maintenance, network construction, network Security and other tasks have effectively ensured the development of digital TV business in Banna area. The work throughout the year is summarized as follows:

1. Network maintenance and construction

1. Maintenance and construction of metropolitan area network

1). With the correct leadership of the branch and the strong support of relevant departments, all the staff of the operation and maintenance department work diligently.

As of November, the maintenance of the metropolitan area network has been handled by the operation and maintenance department. There were 518 non-electronic dispatch calls for repairs due to user faults, 3687 electronic dispatch calls, 1869 installed users, 288 relocated users, 147 relocated users, and activated secondary machines. There are 152 users, which improves the quality of network coverage and more effectively enhances market competitiveness.

3). Complete the construction of 4.98 kilometers of metropolitan area network pipelines and supporting facilities.

4) The operation and maintenance department must promptly and conscientiously report the "Monthly Report for Network Maintenance", "Monthly Report for Security Hazards", "Weekly and Monthly Report for Electronic Dispatch", and "Monthly Report for New Users" in a timely and conscientious manner Work.

2. Network Optimization and Construction

3. Township network construction

2) In 20____, the network of 16 out of 20 towns under the county's jurisdiction was optimized and the network of one town was newly built.

3). 3,540 cable TV users in counties and townships were transferred to the network, and 1,629 new cable TV users were installed in towns and villages. The total number of cable digital TV users in the county's towns and villages is 5,169.

2. Strengthen technical training and improve team quality

The operation and maintenance department is responsible for the main team of branch project construction. Faced with the important tasks of project construction and network security trunk line security, it must be in a short time It is completed within the time limit with high quality and quantity. There are many problems in both organizational and technical work. To this end, the branch regards technical training as an important measure to ensure the quality and progress of the project, and adopts the method of going out to invite in. Not only has it sent employees to participate in training and study held by provincial and local companies many times, but it also often uses department meeting time Organize operation and maintenance personnel to conduct centralized learning and training, and also conduct face-to-face experience and technology exchanges with neighboring brother companies to improve the skills of maintenance personnel.

3. Existing problems and deficiencies

1. At present, the operation and maintenance department as a whole must strengthen ideological understanding, improve work efficiency, and improve service levels.

2. Pay special attention to production safety and carry out inspections of network trunk lines.

5. With the further expansion of the urban network, transportation problems have limited the rapid response mechanism of the operation and maintenance department.

IV. Work plan for 20____

1. Continue to do a good job in network maintenance quality management and technological maintenance, and improve network operation quality.

2. Continue to do a good job and implement the inspection work of the first and second trunk lines of the province.

4. Carry out the project establishment, construction, completion and acceptance of new network and community construction as planned.

5. Implement various management systems of the operation and maintenance department, clarify management objectives, streamline work processes, improve work efficiency and service levels.

Project Operation and Maintenance Annual Summary Report 5

By the end of October 20____, ____ Co., Ltd. has completed another year of operation and maintenance in ____ Company.

During this one-year operation and maintenance work, _________'s business developed rapidly, the number of equipment continued to increase, and the technical level and business knowledge of the personnel were significantly improved. Our team has also substantially improved in terms of technical level and management experience.

1. Complete the daily operation and maintenance work in the plan meticulously: strict quality control; service first; strict requirements; technology.

1. When we first took over the operation and maintenance work, the leaders of the Information Technology Department had high hopes for our operation and maintenance work, and put forward the policy of conscientiously improving service levels. We strictly follow this requirement in the service process, and in the spirit of ensuring the development of _________ and being responsible to users, we implement the principle of "strict quality control, service first" throughout all aspects of daily work. Customer satisfaction during this operation and maintenance period has been significantly improved, and it has been recognized by users many times.

2. For new requirements and new plans put forward by the Information Technology Department at work, we cooperate in a timely manner. Based on the principle of "strict requirements", we scientifically analyze and study the proposed requirements and propose them in a timely manner. A complete and thorough solution, and it is planned to be implemented by users on a trial basis or after testing. This effectively ensures the timely effectiveness of operation and maintenance work.

In order to improve the technical level of service business, according to the unified plan of the Information Technology Department, a series of established training plans will be completed on time. In accordance with the principle of "technology", the business level and the efficiency of troubleshooting have been improved through technical training; the security mechanism for ________ information outsourcing personnel has been improved through the formulation of effective security mechanisms and training; the operation and maintenance has been improved through training on confidentiality systems Personnel can establish awareness of information security and consciously maintain ________; customer satisfaction is improved through customer service awareness training.

2. Absorb advanced experience and complete various operation and maintenance tasks with quality and quantity:

During the operation and maintenance period, no serious production safety incidents occurred on the host, server, network and desktop. Accidents and potential threats have also been carefully and carefully completed with the approval of the information technology department. Use advanced technology and experience to improve labor efficiency and operation and maintenance work quality:

1. Use advanced operation and maintenance tools to improve labor efficiency. Through monitoring software, information can be kept timely and controllable at any time, and once problems occur, they can be quickly located and repaired.

2. Under the guidance of the Information Technology Department, we have adopted a large number of WEB2.0 technologies in operation and maintenance work. This allows us to efficiently complete the operation and maintenance work and save a lot of investment for _________.

3. Pay attention to the learning and collection of new technologies and methods during the work process, and timely organize and submit successful solutions that are beneficial to operation and maintenance work to the Information Technology Department. After five years of maintenance work, a large amount of knowledge base information has been stored.

3. Adapt to task needs and promptly solve problems encountered during the operation and maintenance process:

1. Contact the information technology department in a timely manner when unexpected problems are encountered during the operation and maintenance process Communicate with personnel and handle emergencies in accordance with the Emergency Plan. Arrange key personnel for duty and preparation during holidays to ensure timely response 24 hours a day.

2. During the operation and maintenance process, actively assist in the implementation of newly added equipment, and have been recognized by the Information Technology Department; provide full-service support during the arrival, acceptance, integration plan, and installation and debugging processes. Guarantee; for data migration and backup, everyone should follow their own responsibilities, formulate detailed plans, and implement them in strict accordance with the plan after approval by the Information Technology Department;

3. In cooperating with some major company activities , incident, in order to cope with the shortage of personnel in the Information Technology Department. On the one hand, we are doing a good job in operation and maintenance, and on the other hand, we are sending some or all personnel to assist the information technology department in various tasks to make up for its shortage of manpower;

4. Upgrade of the computer room Actively cooperate during the renovation process, dispatch personnel to supervise the construction process throughout the process, and issue various construction plans and design materials in a timely manner. After the construction is completed, the changes and markings of various diagrams will be improved in a timely manner.

5. Cooperate with the administrative department to do a good job in asset management, send specialized personnel to participate in the study of the asset management system, and make timely suggestions on backup and upgrade plans; actively respond to energy conservation and emission reduction initiatives proposed by the office Respond and proactively take measures to avoid the waste of energy and materials; cooperate with the office many times to conduct asset statistics, inspections, and registration work.

4. Earnestly complete the reporting, summary and knowledge accumulation in operation and maintenance work:

1. The "Knowledge Base" has formed a complete system through 2 consecutive years of organization The complete collection of operation and maintenance knowledge facilitates all types of personnel to find the required operation and maintenance information at any time through permission management, providing a basic guarantee for improving operation and maintenance work efficiency.

2. Daily reports: *** submitted 309 copies of "Operation and Maintenance Daily Report", 52 copies of "Operation and Maintenance Weekly Report", 52 copies of "Weekly Operation and Maintenance Report", 12 copies of "Monthly Operation and Maintenance Report", One copy of Operation and Maintenance Semi-annual Report, one copy of "Operation and Maintenance Annual Report", 1914 copies of "Desktop Work Record Sheet", and 12 copies of "Tape Access Record Sheet".

3. Work reports: 70 "Change Reports", 5 "Fault Reports", "Data Security Confidentiality Measures Report", 2 "Holiday Duty Schedules", and 1 "Overtime Schedule". In addition: "Disk Space Usage Report" and other irregular reports;

4. Charts: "Circuit Power Topology Diagram", "Computer Room and Rack Layout Diagram", "Network Topology Diagram", "San Environment Topology Diagram" Picture", "Telephone distribution frame correspondence diagram", "IP and work station, telephone statistics diagram", "Outsourced Personnel Information System Registration Form", etc.

5. Other reports: "Information Security Management Suggestions for Outsourced Personnel", "File Server Usage Management Suggestions", etc.

Through the above work and measures, our company successfully completed the operation and maintenance tasks of this period of ________, fundamentally meeting the various requirements for equipment operation and maintenance. The successful completion of the task depends on the correct leadership and strong assistance of the Information Technology Department; on the good situation of the healthy development of _________; on the long-term trust and tacit understanding formed by both parties.

One year has passed quickly, and I would like to apply to all leaders to renew the operation and maintenance contract for a new year. Moreover, during the new maintenance period, all contract terms from the previous year will be maintained, and the original operation and maintenance price will remain unchanged. During the new operation and maintenance period, we will keep a cool head, continue to carry forward our own advantages, make up for existing shortcomings in various ways, and improve the level and level of services. Under the guidance of the Information Department, we will unite and cooperate with colleagues in various departments to vigorously cooperate , work hand in hand to complete various operation and maintenance tasks with high standards and high quality. I hope that in the new operation and maintenance period, we can better cooperate with the work of the Information Technology Department to complete various requirements and tasks of ________.

Hope all leaders will approve.

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