"People-oriented" is the right way
"People-oriented" is the fundamental concept of property services. "People-oriented" property management, in fact, is to do fully for the owners to solve the problem, to the majority of owners of the interests, convenience as the starting point for the community property services. At present, most of the community property management services is only a basic service, such as only responsible for the community's security, health work, but not for the owners of the actual needs, special needs to make personalized services
Industry insiders pointed out that at this stage, the owners of the property service needs have been expanded, and only the basic services can not meet their needs. Property companies must add value to themselves and provide owners with customized and diversified services.
Excellent case: Early this year, Lihai-Junlin World Phase II introduced the Golden Key 24-hour hotel-style service, which is as detailed as booking rooms for the owners' outbound tours and business trips, arranging for cars to pick up and drop off owners at airports, stations and piers, and even shopping on behalf of the owners.
Value-added service 2
"Creativity" tests the degree of attentiveness
Creative service is a kind of value-added performance on the basis of attentive service. In today's high housing prices, home buyers are mostly multiple home buyers who seek to improve their living conditions and pursue life enjoyment, and therefore they attach great importance to the quality of property management and the types of services.
In the current market situation, many developers have realized that the level of property management in the community will directly affect whether the owners live comfortably. Therefore, they have to maintain the original high quality services on the basis of, or conceptualize new service ideas, or the introduction of a high level of international organizations as a consultant, in order to further enhance the level of property services, to increase the variety of services.
Excellent case: Hengli Bayside organized many activities this year on traditional festivals such as the New Year's Eve and the Mid-Autumn Festival, which increased the atmosphere of the festivals among the owners and at the same time strengthened their sense of identity with the community.
Owner complaints 3
Receive complaints to be patient to deal with in a timely manner
Owner complaints for the property management company is a headache. To deal with owner complaints, property management companies must be timely and effective. Whether the owner's complaint is reasonable or not, the property management staff should listen and inquire patiently with rational thinking. After receiving a valid complaint from the owner, the person receiving the complaint should quickly categorize the complaint information and feedback the information to the department head for timely handling.
Excellent case: Guangzhou Tianli Property Management Co., Ltd. thinks differently and pays close attention to the tracking of complaints and the analysis, summarization, and training of complaint cases, and will never allow the same kind of complaints to happen again.
Community safety 4
Community safety maintenance can never be sloppy
Safety is the primary need of human beings, without a sense of security, the owners can not live normally. As a community "steward", the property company should attach great importance to the community's safety and security work, the standardized management of the community to maintain accountability in order to reduce hidden dangers.
Excellent case: Poly (Guangzhou) Property Management Co., Ltd. has always set up the first responsible person consciousness, "urgent owners of the urgent" as the core principle, from the details, such as in the community service manual to clarify the operation of various types of facilities and equipment specifications.
Property management skills 5
The actual skills of the staff determine the company's professionalism
Property management involves law and order, greening, cleaning, housekeeping, housing and mechanical and electrical maintenance, etc., and these projects are highly specialized independent industry. In fact, specialization refers to the actual skills of the staff in a property management company. Take the elevator for example, if a manned elevator suddenly breaks down, if the property management company can possess certain skills, it can rescue the owners in time and provide them with a safer and more reliable living environment.
Excellent case: Guangzhou Urban Construction Property Management Co., Ltd. has a professional-grade property management team that is both skilled and knowledgeable in management, and can also provide detailed services, winning praise from owners.
Community greening 6
Greening management should be adapted to the local conditions
Community-specific environment determines the greening protection must be as the first task of property management to grasp the specific measures include publicity, reports and other ways to improve the community residents to care for the green space, care of the home of the consciousness. Greening protection work only long-term unremitting, in order to lay a solid foundation for the long-term effectiveness of landscaping. Secondly, greening maintenance is also very important, greening maintenance should be done diligently, but also focus on science.
Excellent case: Guangzhou New World Property Management Company in the greening of the community to follow the scientific principles, according to local conditions, neither mechanical copy, nor to follow the old ways.
Property Maintenance Fund 7
Doing a good job of property maintenance is the most important
At present, many properties on the property maintenance fund regulation and use of the gradual standardization of the developers do not dare to arbitrarily misappropriation of the property maintenance fund, and "return to the people".
The use of property maintenance funds, in the property management regulations have clear provisions, the need to get more than two-thirds of the owners agree. For the property management company, in this process, it is important to do a good job of property maintenance, if there is a problem to make a fair assessment, to provide owners with reasonable advice, in order to ensure that their own point of view on the reasonable use of property maintenance funds.
Excellent case: the owners of the Eagle's Nest have been given a maintenance fund card, which enables them to effectively monitor the property maintenance fund of their own building.
Public **** facilities 8
Public **** facilities generated by the benefits to the owners
According to the relevant provisions of the ground other than housing buildings, other attachments can only be for the owners of the house **** the same ownership, are part of the community's public **** property. Public **** facilities mainly include education, health care, culture and sports, commercial services, administration, community services and other facilities. A good property company, not only the daily maintenance and management of these public **** facilities, and the benefits generated by these public **** facilities to the owners.
Excellent case: Guangdong Hengbao Property Management Co., Ltd. not only carries out daily maintenance and management of these public **** facilities, but also hands over the benefits generated by these public **** facilities to the owners, so that the owners can benefit from them.
Community culture 9
Cultural connotation to the house injected vitality
For a property, culture is the internal drive and cohesion of human habitation, grafted onto the real estate is the driving force and attraction of the market. In terms of the house alone, it is just a mixture of cement and steel, and once given its cultural connotation has the vitality. The level of cultural content of the property is becoming an important criterion for people to choose a home.
Excellent case: Guangzhou Agile Property Management Services Co., Ltd. has put a lot of effort in the construction of community culture, and often organizes community activities such as homeowners' games and community soccer league
Floor bus 10
Floor bus service has become a property management "test questions"
Floor bus, once known as the "building", has become the most popular service in the world. Once known as the "private car of the building", fully guarantee the safety and convenience of the owners to travel. Especially in the South China plate, Guangyuan East and other slightly remote properties, building buses for the owners of the shiftless family, at this stage is undoubtedly an important link between the property and the city. However, with the gradual completion of property development and the government's increased control of floor buses, some developers have gradually reduced the frequency of floor buses in order to save costs, making the operation of many floor buses unsustainable.
The approach that best fits the market situation is undoubtedly the "busing" mode of development. From the earliest implementation of public transport South China New Town nearly a year of building bus operation can be seen, this is undoubtedly an effective way to facilitate the owners to travel after the cancellation of the building bus. And in the current situation has not yet fully realized the building bus public transport, good building bus service, is an important factor in assessing the level of property management services in suburban real estate.
Excellent case: pray for the blessing of the new village of the building bus to a large fleet of vehicles to operate, become the current property operation of the building bus a successful model. But its success is closely linked to its size and operation, and is difficult to replicate.
The quality of property management personnel 11
High-tech facilities call for high-quality personnel
Early property management is very simple, just for the head of the household to guard the building, the yard, send and receive mail, collect utility bills and so on. Now, a large number of new materials, new technologies used in construction projects, a large number of high-tech, intelligent facilities, equipment into the residents' homes, into the halls and halls, so that the scope of property management has been expanded to the community security, cleaning, landscaping, engineering maintenance, financial statistics, community culture and other aspects of the content covering intelligent monitoring, computer management, fire inspection, traffic control, maintenance and care of the pipeline network, Maintenance and use of equipment and updates and so on. Without high-quality professionals, it is difficult to achieve modern property management.