Job responsibilities of clerks Any profession has a professional code, and clerks are no exception. Although the job content of clerks varies from industry to industry, they have a basic responsibility:
First, deeply understand the management regulations of all aspects of the enterprise. If the management system is out of touch or imperfect, it is necessary to put forward improvement or remedial measures to the superior leaders in time, and draft a written manuscript and submit it to the superior leaders for review and instructions.
Second, clerks should do a good job in receiving, registering, submitting, approving, replying, sending, circulating, recycling and drafting external documents of enterprises.
Third, document proofreading is an important part of paperwork. Whether the file format is standardized, whether the words and punctuation are correct ... directly affects the external image of the enterprise! Pay special attention to proofreading.
Four, responsible for the management of documents, documents can be numbered, classified and filed according to the source of the document, so as to facilitate internal personnel to find and use.
Five, often to the company's internal affairs in many ways, all-round investigation and summary, to provide some real analysis data for leaders.
6. Responsible for the daily work of this department, including cleaning, foreign affairs reception, customer contact, daily printing, account registration, attendance statistics and other affairs.
Clerks can really be called generalists, and even clerks in many companies pay their employees. In a word, clerical work is a complicated job, and these are just the most basic duties. In fact, clerks have many internal responsibilities because of the differences between enterprises and companies. It needs to be strictly implemented in specific posts and taken seriously!
Office clerk (meeting, document, letter printing, document reception, bulletin board, document and newspaper sending and receiving) Responsibilities:
1, answer and transfer calls; Receive visitors.
2. Be responsible for secretarial, information, confidential and confidential work in the office, and do a good job in collecting and sorting office files.
3. Responsible for cleaning the general manager's office.
4. Take minutes of the meeting.
5. Responsible for the distribution of official documents, letters, mails, newspapers and magazines.
6. Be responsible for sending and receiving faxes.
7, responsible for the storage of office warehouse, completes the registration of goods in and out of the warehouse.
8. Do a good job of soliciting contributions for the company's publicity column.
9. Keep and use the official seal in accordance with the company's seal management regulations, and be responsible for it.
10, register the canteen expenses and daily accounts of the company, and make statistics and storage of the meal expenses.
1 1. Mail the monthly environmental protection report and print the social security report.
12. Manage employee personnel files. Establish and improve the management of employee personnel files and strictly borrow files.
13, social insurance application.
14, statistics monthly attendance and submit financial accounts, and keep the bottom account.
15, manage all kinds of office property, use it rationally, improve the efficiency of property use, and advocate thrift.
16, accepting other temporary jobs.
Job responsibilities of personnel clerk
(1), administrative affiliation
Supervisor: Manager of Administration Department
Target audience: relevant business personnel in various offices (regions)
(II) Main responsibilities
A, assist the supervisor to organize monthly and quarterly evaluation, and timely complete statistics, sorting and publishing.
B, responsible for the salary calculation and statistics of employees in the marketing system, and record the results of evaluation and salary adjustment in the file.
C, responsible for the daily maintenance of personnel files of employees in the marketing system.
D, assist the supervisor to solve the objections and disputes in employee assessment and post adjustment.
E, handle specific procedures such as employee recruitment, registration, entry, appointment and removal, transfer, reward and punishment and resignation.
F. other matters assigned by the department manager.
Responsibilities of administrative personnel clerk
The administrative personnel clerk works under the leadership of the administrative personnel manager and is responsible to the administrative personnel manager. Perform the following duties:
1. Responsible for the company's text printing, document sending and receiving, data sorting, seal use and storage.
2. Handle the procedures for employees to enter the factory, ask for leave, transfer, leave and leave the factory; Establishment of employee files.
Third, be fully responsible for employee attendance.
Four, responsible for the medical treatment of employees and simple medical first aid.
Five, office, labor insurance, cultural entertainment and other supplies procurement application, quality acceptance, distribution, registration, management.
Intransitive verb reception and service for foreign guests.
7. Answer (receive), record and convey (send) external calls and faxes.
Management and use of photocopiers and fax machines.
9. Other daily work within the company.
Ten, other work assigned by the leadership.
The conditions and requirements that an administrative clerk should have in his work:
First, education: technical secondary school or above is more appropriate;
Second, work experience: it is better to have work experience in document management and certain exchange experience;
Three, should have the knowledge:
1, with the knowledge of secretarial work, often encounter the work of' secretary';
2, file management, document knowledge, which should be the basic requirements of clerks;
3, can make account tables, that is, can operate office software, WORD, Excel and the like;
4, with a strong sense of responsibility and team consciousness, you will often deal with the company's manpower, employee job transfer and other work, no sense of responsibility is not enough;
Brief introduction of work contents and methods
1, responsible for the collection, distribution, archiving and borrowing of all kinds of documents and foreign documents of the company;
2. Responsible for drafting the minutes of the company's administrative meetings and other regular meetings;
3. Be responsible for unpacking, registering, circulating and expediting all kinds of documents, receiving, sorting, keeping and counting all kinds of files of the company, and implementing centralized and unified management;
4. Be responsible for the custody and statistics of various documents and archives;
5. Be responsible for the borrowing, copying and utilization of documents, compile necessary retrieval tools and reference materials as needed, pay attention to information feedback, provide convenience for all departments of the company to consult documents, and make use records carefully;
6, collect all kinds of files in time, do a good job of filing at ordinary times, and do a good job of sorting, repairing, binding, cataloging and filing;
7. Be responsible for the acceptance and appraisal of the archived documents, so that the archived documents are complete, signed, neatly bound, scientifically classified and easy to use;
8, responsible for regular inventory files, timely supervise the lending files, so that the accounts are consistent;
9. Do a good job in daily file cleaning and temperature and humidity recording, implement security measures such as anti-theft, fire prevention and dust prevention, and timely repair and copy damaged or deteriorated files;
10, to complete the related tasks temporarily assigned by the department manager.
1 1, responsible for the accuracy of file data.
12, responsible for the security and confidentiality of the documents kept; Be responsible for the implementation effect of working procedures. Have the right to refuse to consult the documents of departments or personnel that do not meet the requirements of the company ... The so-called administration is a post with a certain confidentiality system!
Reception work norms and clerical duties
Clerk reception work, as its name implies, is also about reception work norms and responsibilities, including registering some basic information of visitors and contacting visiting work. You need to be enthusiastic, take the initiative to say hello, ask about your intention to visit, and make a quick judgment and make proper arrangements.
Clerks in different duty stations may have some differences according to their work contents. According to the fine division of labor, we will introduce how the clerks at the front desk and the office receive the work respectively.
First, responsible for the cleaning of the front desk.
Second, warmly receive visitors, and treat every visitor with initiative, enthusiasm, generosity, equality and courtesy.
Third, when you meet a guest, you must get up, then say hello, nod and smile.
If you are a guest who made an appointment in advance, please confirm: Are you Mr. XXX? Take it to the reception room.
5. If other guests visit other responsible persons at the same time, they should be received and introduced.
6. If you are a frequent visitor without an appointment, ask the guest's name, company, visit intention, etc. And then ask the superior if he wants to see you. You can enter the reception room if you agree!
7. Responsible for sending, receiving and keeping newspapers, letters and mails.
Eight, responsible for the front desk and the main entrance after work.
Nine, check the office equipment, found that the fault after timely maintenance.
Ten, leaders receive important guests, according to the requirements of the service specification, do a good job of service, not careless!
Eleven, to have a strong sense of responsibility, not to leave at will, often observe, grasp the interview situation, timely cooperate with the leadership of the reception work.
Twelve, strictly implement the safety system, don't let others enter the reception room at will!
Thirteen, responsible for printing, copying and sorting all kinds of documents and materials.
Fourteen, responsible for sending and receiving all kinds of faxes, letters, emails, etc.
The above can be applied to the reception work of clerks in most different positions, and you can choose according to the specific situation.
Job responsibilities of purchasing clerk
(1) Registration of purchase requisition and acceptance certificate.
(2) Registration of purchase orders and contracts.
(3) Delivery record and tracking.
(4) Arrange and receive visits from suppliers.
(5) Unified application and reimbursement of procurement expenses.
(6) Apply for import and export commodity documents and procedures.
(7) Computer operation and file management.
(8) Undertaking insurance and notarization.
The working authority of the staff
Clerks should pay attention to their scope of authority in their work! In addition to handling enterprise administrative affairs or accepting authorization from superiors to handle related business or affairs, it is mainly necessary to understand the following points:
First, you can't make decisions on behalf of the boss, otherwise you will exceed your authority!
Second, you can't give orders on behalf of the boss, otherwise it will disgust the boss and disrespect the leader!
Third, you can't deal with personal problems after work. This is the minimum company standard, and no company is allowed!
These are just a few main aspects. As a staff member, the most noteworthy thing is that offside behavior is mainly manifested in several aspects:
1, offside judgment:
Clerks can only "count" but not "break". Some clerks confuse decision-making with auxiliary decision-making, express their opinions according to their own ideas and deal with major problems! , may cause more serious mistakes! Even if there is no accident by luck, it is not worth promoting. Remember, your leader is the decision maker, and you can only provide reference!
2. Offside:
Statement: on the surface, it is a positive answer to one thing, but the statement needs some recognition. As a clerk, you must have the right to speak under the authorization of the leader, otherwise your attitude can only represent yourself!
3. Work offside: both leaders and clerks have their own responsibilities. Let the leaders do the work that should be done by the leaders as much as possible. As a clerk, I can provide the most comprehensive assistance. Don't think that you are even more capable than the leader just to leave a full-time job for the leader. This is a typical show-off!
4. Social offside:
Clerks often accompany leaders to participate in some social activities. Attention should be paid to highlighting the leadership position as much as possible. Even if you are more eloquent than the leader, you should take a back seat. Because you are a clerk, you can handle live entertainment. Once it comes to the specific affairs of the company, you will find that you still need to ask the leaders who are left out by you! ? This will make the scene very bad, and it will also make you a person who doesn't know how to respect yourself in the eyes of leaders!
Clerks should pay attention to their scope of authority in their work! In addition to handling enterprise administrative affairs or accepting authorization from superiors to handle related business or affairs, it is mainly necessary to understand the following points:
Job responsibilities of the receptionist
1, responsible for answering the front desk service hotline and telephone transfer, doing telephone consultation well, carefully recording important matters and conveying them to relevant personnel, without omission or delay;
2. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;
3. Fill in the registration form in time for the customer complaint telephone number, convey it to the customer service team at the first time, and regularly summarize the customer complaint records to the deputy general manager;
4. Responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, keeping them clean and tidy;
5. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department;
Seriously implement the management regulations of the target card and complete the work and tasks assigned by the department.
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