Since 20xx, under the correct leadership of the leadership of the hospital and kind care, in the hospital departments and departments of the great help and support, the physical examination center staff always uphold the "patient first, focus on quality, service with a smile," the concept of the work, hard work, and actively work. Work, physical examination work has made some progress for the second half of the work has laid the foundation for the smooth development of the work. Now this year's work is summarized and the next step of the work intends to report as follows:
First, the work carried out
1, the overall situation
This year, *** for 4100 medical checkups for health checkups, of which the group checkups have 45 units of 3,500 cadres and workers, personal checkups of 357 people, recruiting 246 people. The above checkups have 2,500 old customers, 30 units, and 1,000 newly expanded customers.
2, the main practice
First, constantly strengthen learning. As a medical worker, learning their own business knowledge, is the foundation of the body. To this end, at the beginning of the year to revise and improve the department's learning system and training plan, advocating the department staff to use their spare time to learn and study the physical examination of business knowledge, and regularly invite well-known experts to the physical examination center lectures. At the same time, the organization's staff to provincial hospitals and medical examination centers to visit and study, not only broaden their horizons, increased insights, the overall quality of the department staff and business level has also been significantly improved.
Second, gradually standardize the management. Norms out of quality, management out of efficiency. We in full consultation on the basis of the establishment of a sound working discipline, quality service, health inspection and other aspects of the work system and management norms, in order to facilitate the customer physical examination, to further rationalize the physical examination workflow, so that the physical examination of each step are more humane, rationalization, and gradually realize the system to manage the people, so that the system to regulate the operation, so as to continuously improve the quality of the physical examination and work efficiency.
Third, focus on publicity and promotion. Under the strong support of the hospital leadership, the design and production of the physical examination center publicity video, in the prime time television broadcast, so that more people on the hospital physical examination center "one-stop" service and the spirit of the medical staff, a more profound understanding, not only for the hospital to establish a good image, but also for the physical examination center to increase the source of laying a solid foundation. The company has also established a solid foundation for the medical checkup center to increase its clientele.
Fourth, efforts to expand the source of customers. First of all, the weekly customer visit plan, the old customer health visit, the new customer publicity and promotion. In fact, the establishment of customer health records, according to different people's physical examination, the development of different health plans, to call back and SMS reminders, to provide customers with reasonable health checkup recommendations, and the need for treatment of patients, to provide medical advice and help. As a result of these efforts, the rate of customer re-examination and the volume of customer medical checkups are increasing day by day.
Second, there are major problems
1, the department is not equipped with enough hardware and software. Physical examination software memory teach small, insufficient compatibility, resulting in many units of physical examination results can not be completely saved, and the software is not stable, often automatically replace the physical examination of the person's information; computer integration process operation needs to be further improved; computer is not enough, the front desk, laboratory and ultrasound room need to be equipped with computers and physical examination software to improve efficiency and overall service level; room is not enough, the existing physical examination consulting management and physical examination of large customers reserved green channel can not be used to increase the number of customers. Ultrasound ultrasound in an operation room, men and women mixed, easy to cause disputes.
2, the physical examination program is obviously insufficient. With the growing market demand for medical checkups, the current medical checkup project has been significantly insufficient, need to be equipped with new instruments and equipment to expand the project: color ultrasound small organ probe (can be done in the breast, small organs and blood vessels), biochemistry, ophthalmology examination instruments (such as funduscopic examination), electronic colposcopy, bone density test, body composition test, lung function tester.
3, service consciousness needs to be enhanced. Physical examination center is a window unit of the hospital, in recent times, after everyone's **** with the efforts of the hospital to establish a better image, but there are still some shortcomings in the reception of customers, smile service and other aspects of the service is not in place.
4, targeted explanation is lacking. Due to the difference in expertise, one-on-one explanation for the medical report, do not yet in place. Lack of clinically experienced physicians to explain the report, and timely and effective delivery of patients to the wards.
Third, the next step in the work intention
1, further improve the work system. Brainstorming, mobilizing all the personnel of the medical examination center, play its sense of ownership and subjective initiative, the medical examination center management system and workflow, to carry out self-examination and self-check, and further improve the internal management system and work norms, so as to make it more standardized, scientific and humane.
2, further increase the publicity. First, make full use of newspapers, television, especially the network and other media resources to increase the hospital's physical examination center of the publicity efforts, and constantly improve the four hospitals physical examination center of the rate of knowledge; the second is the production and distribution of the "health checkup manual", in order to facilitate the public to understand the knowledge of the physical examination, at the same time, the hospital physical examination center to carry out in-depth publicity and promotion.
3, to further improve the quality of medical examination. Strengthen the department staff business knowledge of learning, and constantly enhance the business skills, the inspection work requires inspectors to be detailed and careful, cautious and prudent, to minimize or avoid the occurrence of omission and misdiagnosis phenomenon. At the same time, the preparation of the appointment time to invite our experienced physicians to the physical examination center to sit in the targeted explanation to the patient to provide advice, and strive to let the customer with doubts to come, carrying the satisfaction of the return.
4, further optimize the service consciousness. Service attitude is a major hot spot in recent customer complaints, so it is increasingly important to improve service awareness. The use of inviting in, going out form, employing hospital leaders and experts in the relevant areas to the medical examination center, the section staff for service mentality, service processes, communication and other aspects of the thematic training. At the same time, batches of medical examination center personnel to provincial hospitals to study the medical examination center, from which constantly improve their own service consciousness.
5, to further strengthen customer contact. Physical examination center will develop market performance as the future focus of the work, with a hundred times the effort to grasp. Further do the second half of the city's units of employee health checkup planning arrangements to stabilize the old customers as the basis for the development of new sources of customers as the goal, and constantly strengthen the large customer visits and emotional communication, and strive to cultivate a number of long-term cooperation of large customers.
This year, I conscientiously perform their duties, dedicated to work to ensure the normal operation of the medical examination center. But also y feel that there are still many shortcomings in the work, in the future work, I will further overcome the shortcomings, dedication, dedication to do a good job, for the medical examination center and the long-term development of the four hospitals to make positive efforts.
Part IIAlthough teaching has been more than 20 years, but the life of the teacher's position is still relatively new, this semester suddenly from a front-line teachers to the life of the teacher's position, seem a little confused, but also feel the responsibility of the great, under the correct leadership of the school leadership, in the peer sisters of the care and help, coupled with their own efforts and practice, the successful completion of this semester. Practice, the successful completion of this semester's work. So what educational methods and means can be taken to promote the healthy development of students and do a good job as a life service teacher?
I think the life teacher's work is also a science of education, need to constantly practice, research and explore. Life teacher's practice makes me y realize that the life teacher's work, despite all the clues, but no more than the management and education of the two major tasks, which boils down to the issue of education. As a life teacher in the ideological education and management of students, it is necessary to unify thinking, change the concept of education, adhere to the humane management, follow the laws of education, firmly set up the "three hearts", that is, the heart of the mother, the heart of the teacher, the heart of the friend, with "these three hearts
The heart of a loving mother is the basic requirement for good service and education. Usually, we have to take the initiative to solve problems for students, adhere to the good students do not spoil, poor students do not exclude, adhere to the matter not to the person, adhere to the principle of fairness and equality, the heart is always loaded with students, the full embodiment of our teachers selfless dedication to love, so that the students feel the warmth of the teacher's love at all times and everywhere and with their own thinking, behavior, inspiration, influence on the students.
The heart of a strict teacher is a prerequisite for a good life of parenting. As the saying goes, "strict teacher out of high students", students should have a high sense of responsibility, more for the sake of the students, do long intention, short arrangements, from the little things to start, teach them how to behave, how to do things, daily supervision and inspection, strict management requirements, adhere to the principle of the combination of strictness and love, and use their own sincerity to impress the students upward! The first thing you need to do is to make sure that you have a good understanding of what you are doing and how you are doing it.
The heart of a friend is an important guarantee of good management. The so-called beneficial friends of the heart, that is, teachers and students to make friends, to establish a new type of teacher-student relationship. Because, I think the life teacher only rely on preaching, the educational effect will not be good, must pay close attention to the investment of feelings, this feeling is built on mutual understanding, mutual trust, while conveying information about a relationship. In daily life, the students should be more understanding, more care, sincerely make friends with them, to be a good teacher, into a friend, so that they respect you from the inside, love you, can not leave you, can receive twice the result with half the effort.
Also guide the students to learn to be, learn to live. Let the students learn to do their own things, from folding quilt, make a bed, put things to start, targeted guidance students to do some things within their reach, such as do building health mopping, bathroom cleaning, etc., so that the students ate a little bit of pain, will, physical exercise, teach students some self-care knowledge, such as how to avoid danger and self-rescue in emergencies, puberty, general knowledge of hygiene, general health and safety education are all It is indispensable.
We also need to pay attention to the education of students' good habits. Because students have a strong plasticity, with the herd mentality and imitation, they can accept the education of good behavioral norms, and can try to do as required. However, they are unstable and arbitrary, poor self-control, can not consciously and long-term in accordance with the norms required to act. Therefore, the education of students should be several years as one day, and constantly strengthened, so that students in the process of behavioral habits, gradually complete the process from unconscious to conscious, from quantitative change to qualitative change. It can be said that persistence is the lifeline of education. At the same time, to highlight the three "strict" word. That is: strict school rules, school discipline and behavioral requirements. To do clear, specific, chapter to follow.
The above is a summary of my work and study this semester, although the completion of the task, but there are still many shortcomings, I want to work and study in the future, to carry forward the advantages, to overcome the shortcomings, and constantly improve their own, be careful with their words, understand, care for every student, and be a role model for students at all times, set an example for the students with their own words of kindness, and to strengthen their own cultivation, pay attention to summarize the lessons learned, with one small thing or another, to make a good example for the students. Lessons learned, with a small thing, little by little action to fulfill the duties of a life teacher, so that the work is innovative, progressive, do a better job.
Part IIIXX year student management section in the Ministry of leadership of the correct leadership and departmental comrades of the strong support, conscientiously implement the spirit of the higher documents and the section of the work of the responsibility, consciously fulfill the new mission, the new requirements, pioneering, pragmatic and better complete the work of the year.
First, focus on improving the overall awareness, effectively do a good job of XX graduates from the school and XX welcome related work
(a) with enthusiastic service, zero complaints to complete the XX graduates from the school formalities
I XX graduates of the school of more than 6,000 people, involving two campuses of the three levels of students, the workload is large, wide-ranging, and a great deal of responsibility. Doing a good job of graduates leaving school is an important task of the school, not only is the summary and evaluation of the students a few years of college life, but also to enhance the feelings of teachers and students, cultivate the graduates of the alma mater complex, set up a good school reputation of the key.
The Student Management Section is responsible for one of the aspects of the work of the graduates leaving school procedures, although the work is subtle, but as a small window of the graduate service, the work of the good and bad will directly affect the work of the whole school graduation work of the big plate. Therefore, according to the school's overall arrangements for the work of graduates leaving the school, our section early development of the graduates leaving school procedures for the work of the program, in order to create a harmonious, orderly, convenient, warm atmosphere to ensure that graduates are civilized, healthy and safe to leave the school, we also put forward the "smile throughout the service, and at all times serious answer" work philosophy. In the process of the XX graduates' departure procedures, we finally achieved a smooth completion of zero complaints.
(2) with a pragmatic style, on time and efficiently complete the work related to the XX level of orientation
according to the department of the XX level of orientation work conference requirements, the Student Management Section of the new
students into the school to report to the work program, new students to the reception of the work of the early and late pre-prepared for the new students, and new students of the three campuses of the commencement of the work of the program, and also undertake to co-ordinate the arrangements for the reception of new students to the student work department of the three campuses of the work program, and also to coordinate the arrangement of the three campuses of the new students to the reception of the new students. In the case of limited manpower in the section, we put forward the "relative division of labor, absolute cooperation", "to complete the task in a state of war," the concept of work, give full play to the respective advantages of the section staff, and in the various sections of the staff of the great assistance, despite the difficulties, with a pragmatic style of implementation. We have been implementing the project one by one in a pragmatic style. Finally, we completed on time and efficiently nearly 10,000 XX grade new students into the school and the opening ceremony of the relevant program and the details of the orientation work of the docking co-ordination work.
Second, strict procedures and serious review, a good job of biannual merit assessment
(a) the successful completion of the XX graduates of the merit assessment work
Each year, the Department of Education issued on the graduates of the assessment of excellence in documents are late, for the XX of 4891 graduates of the assessment of excellence in the assessment of awards work, our section in line with the "service to students, to facilitate the work of students," we have to do a good job. The principle of "serving students, facilitating students", before the official documents of the Department of Education, prior to the evaluation of merit and awards involved in all aspects of the work of pre-arrangements to ensure that graduates leave school before the completion of all the evaluation of merit and awards to ensure that the evaluation of graduates can be successfully received bonuses and certificates to provide sufficient proof of support for their employment and search for employment.
This is the first time I've seen the program.
XX session of the graduates of the evaluation of merit and awards work in the "early planning, early arrangements, early start" of the "three early" policy under the guidance of the successful completion. After strict selection, serious recommendation, the final evaluation of the provincial Department of Education, our school *** won the provincial outstanding graduates 146 people, school-level outstanding graduates 244 people, school-level three good students 245 people, school-level outstanding students 490 people, school-level outstanding student cadres 296 people, school-level single activity excellence award 393 people, the school-level C-award 477 people, *** counted 2,291 people, *** issued the amount of awards Seven hundred and eighty-three thousand nine hundred yuan.
(2) Smoothly carry out the work of XX-XX academic year student merit assessment and awards
Since the start of the XX-XX academic year student merit assessment and awards work in October, in line with the principle of "fairness, impartiality and openness", actively and effectively guide the colleges to successfully carry out the various The company's website is a great source of information about the company's products and services, and the company's website is a great source of information about the company's products and services. In accordance with the conditions of merit assessment and awards, the materials submitted by each college are treated seriously and examined carefully to avoid unnecessary problems. Although the workload is heavy, but we take a serious attitude to ensure that the evaluation of excellence program standardized, transparent operation, to ensure that the data and information is true and accurate.
After the careful organization and selection of the colleges and our late and serious review and recommendation, this year our school **** won the provincial three good students 47 people, provincial excellent student cadres 16 people, the provincial excellent class collective 3. In addition, in the XX to XX three grades, *** assessed school-level three good students 799 people, 1575 outstanding students, outstanding student cadres 1027 people, single activity excellence award 1,243 people, 22 outstanding class groups and A, B, C scholarships *** 3863 people. In order to establish a typical, recognize the advanced, **** need to issue awards amount of two hundred and forty-six million six hundred and six thousand six hundred dollars (￥ 2,406,600.00). As of December 6, all award certificates have been printed and produced. It is expected that before December 20, to complete all the reward amount and reward certificate issued work.
Third, the trivial practice of service education, seriously do a good job of day-to-day management
(a) the new student ID card for the new students and the train discount card subscription and information entry work
1, the train discount card subscription work. Since the beginning of October, we started the student train discount card subscription work, and based on the big picture awareness, proactive communication with the Institute and the Graduate School, through the submission of two applications, and ultimately properly completed the university about 9800 more than the old and new students train discount card (including the Institute and the Graduate School) subscription work.
2, the new student ID card for new students and train discount card information entry work. XX grade two and specialty new students about 6200, distributed in three campuses. On the new student ID card and train discount card information entry work, the number of people, the amount of information entry, the later stamped with the official seal and card school seal work task. However, we made flexible arrangements for different campuses, and in order to ensure the accuracy of the student ID card and train discount card information entry data, we carefully drafted and issued notices, and repeatedly carried out warm reminders in various related qq work groups. Through various efforts, as of December 2, the student ID cards and train discount cards of the new students of the three campuses have all been issued to the colleges, which is nearly two weeks earlier than the previous years.
(2) Older students student ID card replacement and train discount card recharge card work
The three campuses a year divided into the first and second half of the semester, co-ordination arrangements for two older students student ID card replacement and train discount card recharge card work. For students who need to recharge their discount train cards when they run out or are demagnetized, we provide a service that recharges the cards as they arrive, and we provide such a service for about 400-500 students in a school year.
(C) the organization of a variety of temporary student activities
XX year, the student management section of the organization of the arrangement of a variety of temporary student activities about 20 times, personally led by the team to participate in about 10 times, the organization of the number of students reached about 4,000 times.
(D) to deal with a variety of student affairs work
1, students related to the political examination of the material review and stamp and withdrawal, suspension, re-enrollment and other student-related procedures for work;
2, the various colleges reported a variety of students for the record, tracking understanding of the work;
3, the colleges reported on the disciplinary students to verify the treatment of the work;
4, organize and enter the original legacy of part of the 08 grade and 09 grade all the new student enrollment registration form file information and transfer to the archives of the work.
5, to consult a variety of student affairs issues to do a good job of answering the work.
Fourth, to care for students as a starting point, efforts to do a good job of the "school insurance" related work
Since XX years after the implementation of the state of college students in the town medical insurance, our school has not unified organization of students for commercial insurance. After several years of college students' medical insurance work, in the process of dealing with the students of various colleges in the event of disease and accidental injury and other accidental claims, found that the college students' medical insurance there are many unsatisfactory places. xx September, in order to ensure that our college students in the sick medical protection, accidental risk of compensation, and peace of mind to complete the study, in the implementation of the college students' medical insurance based on the launch of the "school flat insurance" work. The work of the "school level insurance" was launched on the basis of the implementation of the medical insurance for university students. Although the department on the "school level insurance" work specifically held a publicity and mobilization meeting, and in the whole school XX annual counselor training course also made a variety of pre-publicity and mobilization, but in the process of the actual implementation of the work, there are still a variety of negative non-implementation. Student Management Section in line with the "to care for students as the starting point" of the work concept, through telephone communication and a variety of qq work group, on the reasons for the re-launch of student commercial insurance, repeatedly and patiently do a lot of explanatory work. As of December 5, the "school level insurance" contribution amounted to one million one hundred and ten thousand nine hundred and ninety thousand rounds.
Looking back on the work of the Student Management Section in XX, we can hold a modest learning, hard work attitude and a high sense of responsibility, seriously complete each task. However, we can also feel that in carrying out the work, although we have accumulated some experience and made some achievements, but there is still a gap from the department's expectations of the work of the Student Management Section. Due to the lack of manpower, resulting in insufficient management and organizational strength of the section, the implementation of specific work is difficult to do a good job to set people, positioning, responsibility, always feel the heart but not enough. In the new year, we will strive to create all the conditions, do a good job, and strive to make greater progress on the basis of this year.