Administrative Office is mainly responsible for liaison between the hotel and the local government, news agencies; document collection, registration, sent to the hotel's senior management to circulate, send; coordination and supervision of government affairs; the hotel's official seal and the use and management of the letter of introduction; the editing of the store newspaper, publication, internal distribution; for guests and employees to provide medical care; the hotel's family planning management; the management of the staff hairdressing salon.
The administrative office consists of the office, the editorial department of the store newspaper, and the medical center.
Marketing Department
Marketing Department, under the direct leadership of the general manager, carries out marketing work centering on expanding the source of customers, increasing the revenue of the hotel, and maintaining the image of the five-star hotel; Marketing Department is also the window of the hotel's external marketing and publicity, and the central department of outreach and advertising. It is responsible for analyzing the source market of the hotel and collecting relevant information; designing and beautifying the hotel logo and advertising plan; signing contracts with the leasing and operating units and long-stay business associations on behalf of the hotel; and taking charge of the booking of all the guest rooms of the hotel and the statistical work.
The Marketing Department consists of office, agency market, Japanese and Korean market, European and American market, government and enterprise market, advertisement planning, market analysis and reservation department.
Human Resource Department
Human Resource Department is an important functional department in the management system of the hotel. It rationally organizes the workforce according to the hotel's business objectives, through recruitment, hiring, training, selection, adjustment, assessment, inspection and supervision, rewards and punishments, wages and benefits, labor insurance, labor disputes and other management activities, and seeks to combine the scientific combination of people and things and the close cooperation between people to achieve the improvement of the overall quality of the staff, to change and effectively adjust the structure of the workforce, and to fully mobilize the staff's enthusiasm and creativity, Maximize the efficiency of the staff's purpose.
Subordinate Personnel Department, Training Department, Quality Management Department
Finance Department
The Finance Department is responsible for the important responsibility of the hotel to gather money and finance, is the information center of the entire hotel management, is the response to the hotel's operating results for the general manager of the market forecast and business decisions to provide information and data, supervise the departments to improve management, improve economic efficiency of the functional departments. Functional departments.
The main functions of the Finance Department are: according to national policies, decrees, financial systems to develop and improve the hotel's financial management system and internal financial audit system, accounting for business income, costs, expenses and profits; supervision, inspection, analysis of the hotel's business, financial planning and the implementation of various departments of the income and expenditure plan, the assessment of the effectiveness of the use of funds, and regularly report to the general manager of the income and expenditure, and to propose improvements. Improvement of opinions, etc.
Subordinate accounting level, revenue audit group, cost control group, planning and synthesis group, information technology department, central warehouse, cashier, inspection room.
Dining and Entertainment Department
Dining and Entertainment Department is an important production and service department of the hotel, and is one of the important economic pillars of the hotel's business activities. Its business objective is to provide hotel guests with high-quality comprehensive catering, recreation and conference services, and other integrated services to meet the needs of guests with high-quality service; its work is good or bad, directly affecting the hotel's economic efficiency and reputation, but also reflects the level of hotel management and quality of service advantages and disadvantages.
The Catering and Entertainment Department has a banquet/conference booking center, Chinese restaurant, banquet hall, coffee shop, lobby bar, recreation center and other business departments; as well as the stewardship department, the staff restaurant and two logistical departments.
Advance Hall Department
Advance Hall Department is the nerve center of the hotel operation and management, is the hotel for the guests to provide hospitality and service windows and bridges, is for the hotel senior leadership and business departments to provide guest information and make business decisions staff organizations. The quality of its work and management, not only affects the economic benefits of the hotel, but also affects the social benefits of the hotel.
The front hall department is composed of office, airport representative, front desk, concierge, business center, business floor front desk, switchboard, lobby assistant manager, finance and so on.
Room Department
Room Department is one of the main sources of economic income of the hotel, its operation, management of the guest room is both the main body of the hotel products, but also an important part of the hotel facilities and equipment; therefore, the management level of the Department of the guest room and the quality of service not only directly affects the guests of the hotel's impression, but also relates to the hotel's economic benefits and overall reputation.
The Guest Room Department is mainly responsible for the hotel room service, laundry service, cleaning service, etc. In line with the purpose of "guest first, service first", it strives to provide guests with safe, standardized, speedy, courteous, enthusiastic, sincere, hygienic and thoughtful five-star service, and to create a good living conditions and working environment for the hotel guests. working environment.
The guest room department has a guest room office, guest room center, floor, cleaning group, laundry and so on.
Engineering Department
Engineering Department is an important logistic department of the hotel, mainly responsible for the operation and management of the hotel facilities and equipments, repair and maintenance, updating and creation, to ensure that the hotel provides guests with a good living, working and living environment. Engineering Department in line with the "guest first, service first" service purpose, to ensure that the equipment, facilities and systems are in a good state of operation, so that guests everywhere feel safe, comfortable and convenient.
The main person in charge of the hotel machinery, electrical equipment, daily maintenance and repair; hotel building decoration, engineering renewal and reconstruction; communication facilities, satellite television equipment maintenance; courtyard greening, hotel plants, flowers, maintenance, layout and cleaning work. There are offices, electrical department, mechanical department, civil engineering decoration class, greening class and centralized heating station.
Security Department
Security Department is the functional department of the hotel's security management. Under the leadership of the senior management of the hotel and the superior public security, fire, justice and other government departments, the security department ensures the normal operation of the hotel's business order and working order according to the spirit of "there is no tourism without security" and the principle of "guests first, safety first". Under the spirit of "no security, no tourism" and the principle of "guests first", we ensure the normal operation of the hotel's business order and working order, and protect the personal property of the hotel, guests and staff from being infringed upon.
Security Department consists of: office, internal security group, external security group, security group, fire center group.
Transportation Service Department
Transportation Service Department is a service department set up by the hotel for the convenience of the guests, providing good transportation service to the guests in time and soliciting more guests, its main function is to provide fast, efficient, convenient and high-quality car service for the hotel guests, and at the same time, it also takes into account the hotel's production and office car.
Transportation Services Department *** set up offices, car services, logistics scheduling, maintenance classes four groups, through the close cooperation of the groups and actively cooperate with the Department of Transportation to complete the task of the Ministry of the indicators for the hotel guests, the hotel departments to provide good car service.
I myself have done the hotel switchboard, room check, cleaning, restaurant reception, Western restaurant cashier and other work, such as asking to these I can answer you.