We all know the position of secretary, so what are the characteristics and nature of the secretary's job? The following is my compilation of the characteristics and nature of the secretary's job, I hope it will be useful to you!
Characteristics and nature of the secretary's work 1
First, the need to deal with things on the spot
This morning around ten o'clock, Mr. Li is presiding over a small meeting to listen to the relevant departments on the operation of the plant sewage treatment equipment report. At this time the secretary Wang received a phone call from an old friend of Mr. Li, the other party asked to find Mr. Li to answer the phone. According to the relevant provisions of the company leaders in principle in the meeting may not answer the phone, but if Wang mechanically rejected each other, it may make a big mistake, because maybe Mr. Li because he wants to understand some information and has been waiting for the other phone. Therefore, in this case, the secretary should quietly tell Mr. Li to listen to what he has commanded. Therefore, the secretary should pay attention to familiarize themselves with their supervisor's work content, social scope and other various situations. As the saying goes, keep an eye out and stay informed. If you know your boss's work illegally, even if you encounter this sudden situation, you can immediately determine how to cope with, not to be caught off guard.
Second, the work of the content of the fast-changing
The content of the Secretary's work is not only complicated and fast-changing. For example, according to the original schedule, the secretary of the small steel 2:00 this afternoon should accompany the Secretary of the General Secretary of the General Secretary to go to the Tiancheng company to visit Mr. Wang, the implementation of next year's sales agent, but at 1:30, Tiancheng company Mr. Wang's secretary Cheng came to the phone and said that Mr. Wang had an urgent matter to go out this afternoon, hope that the original time to change to tomorrow morning at 9:30 a. m.
The work of the secretary is not only complicated but also changes quickly. If pushed to 9:30 tomorrow morning, then, the original horse total to go to the provincial capital tomorrow to talk to the earth advertising company advertising time will have to be rescheduled, then, when again about the earth advertising company ...... In the face of this domino effect, small steel and have to re-contact with all parties to consult and adjust the horse's work schedule in a timely manner; adjustments, but also as soon as possible! Notify the relevant departments, such as the driver of Mr. Ma.
Third, a few times more than one mind
Secretary's work is not only complicated and variable, and often have to deal with several jobs at the same time. On this day, Secretary Yu Xue is on the seat ready to just travel back to the Zhao General reimbursement of travel expenses, Zhao called to let her hurry to him to send a copy of the information; just find out the information, the front desk and then call to say that there is a guest looking for ...... which work should be prioritized, what can be suspended, if the secretary can not tell the difference between their Prioritization, it is possible to pick up the sesame lost watermelon.
Fourth, busy and idle situation more
Secretary is often busy, but not always busy, such as encountering the boss long-term business trips or study and other situations, the secretary appears to be relatively idle. Busy time is quite busy, idle time is also quite idle, which is another characteristic of the secretary's work.
Characteristics and nature of the secretary's work2
1. Auxiliary: auxiliary is relative to the dominant. In any organization, the leadership is always in a dominant position, the secretarial department or secretary is always in a subordinate position. The function of the leadership is decision-making and macro-management, and the function of the secretarial department is in the decision-making and management to the leadership as an assistant and staff, to provide assistance. Secretarial work is very complex, but any one of the work, are for the leadership activities to provide direct or indirect services. There is no secretary without leadership, no leadership decision-making and management activities, there is no need for secretarial work.
The secretarial sector is not independent of the work of the leadership needs other than the work of the task. Secretarial work for the leadership of the work of obedience is any other work is incomparable, so it can be said that auxiliary is unique to the work of the secretary is also the most important nature. Secretarial work of the auxiliary requirements of secretarial staff to correct the relationship between the secretary and the leadership, under no circumstances can not exceed the authority to act. Only the leader has the right to make decisions and command, the secretary can only give the leadership as staff and assistants, to provide auxiliary services, can not replace the leadership decision and command.
When the secretary and the leadership on certain issues have different views, the secretary can not work according to their own wishes, but only in accordance with the authorization and will of the leadership to do the documents, meetings, and do things. Secretary either for routine business, or to complete the matters directly assigned by the leadership, we must accurately understand the intentions of the leadership, in case of more instructions, more reports, so as to be a good leader of the staff and assistants.
2. Comprehensive: Secretary of the work of the comprehensive first of all by the leadership of the work of the comprehensive decision, the leadership of any organization, always a unit of a region of a department responsible for the overall work of the leadership work is therefore comprehensive. Secretarial work is directly for the leadership of the service, secretarial work must be highly coordinated with the leadership of the work, where the leadership of the work involved in the scope of the work of the secretary is also necessarily involved, which determines the secretary's work is also a comprehensive work. Secondly, the comprehensiveness of the secretary's work is determined by the division of labor of the secretary's department in the organization. Leading organs in the secretarial department and the role of the functional departments are different, the functional departments of the business is relatively single, the so-called division of their own duties, each responsible for their own, while the secretarial department is a comprehensive office, it is not in charge of a specific aspect of the business, but to be and the functional departments to occur often in contact with, because as a comprehensive office, it is necessary to comprehensively deal with the various aspects of information from various departments, to understand the work of various departments and aspects of the work, and to understand the work of various departments and aspects of the work. To understand the departments, the various aspects of the work situation, to comprehensively coordinate the relationship between the various departments, but also to deal with many administrative miscellaneous organs, including some temporary, sudden and does not belong to which functional departments tube affairs.
Secretary of the comprehensive work of the secretary to put forward two aspects of the requirements:
First, the secretary staff should have a broader knowledge and multifaceted skills, because when dealing with a variety of matters in a comprehensive manner, it is inevitable to use a variety of knowledge and skills, the secretary not only in the word processing should be an expert, but also should be a variety of knowledge and skills of the "generalist". The first is the "generalist".
Secondly, the secretary should be good at observing and considering issues from the leadership's point of view, have the whole picture in mind, and be able to make sense of the overall situation of the whole organization. Therefore, although the secretary does not have to be proficient in the business of each functional department, he should be familiar with the content and characteristics of the work of each functional department, so that he can better provide comprehensive services for the work of the leadership and the organization.
3. Policy, most of the work of the secretarial department are related to the party and state policy. For example, the secretary often for the leadership to draft documents, the content of these documents must be in line with the party and state policy; as one of the secretary's regular work of investigation and research, the purpose is mainly to prepare for the formulation of policy, or for the implementation of the policy to collect feedback information; many of the documents themselves is to publish policy or explain the policy, and therefore paperwork is often to carry out the spirit of the policy service; letter and visit work must be Strictly in accordance with the policy, and the work of the many important information collected in the letter and visit is an important basis for the leadership to develop policies and adjust policies;
information, supervision, coordination, meeting services and other items of work are also to assist the leadership to develop policies and implementation of policies. Not only the secretary of the party and government agencies have policy, enterprises and institutions, including three-funded enterprises, private enterprises, secretary of the work also has policy, because the enterprise behavior must be consistent with the policy set by the government, the secretary of the enterprise for the leadership of the Secretary must be familiar with the relevant policies of the state, such as financial policy, demolition of the land policy, and so on. National legal system and enterprise internal system (such as reward and punishment system) can be said to be broad policy, so the secretary has policy work is no exception. The policy of the secretary's work requires the secretary to have a high level of theory and policy level, familiar with national laws and regulations, and a correct understanding of the ruling party and the government's policies.
4. important: important is "confidential and important", the meaning of which favors confidentiality. Because confidential matters are important, and important matters are not necessarily confidential, so "important" and "confidentiality", "confidentiality" is synonymous. The content of the secretary's work determines that the secretary can learn more important secret matters than other staff, so the degree of confidentiality of the secretary's work is much higher than other departments.
The importance of the secretary's work requires secretaries to have a high sense of responsibility, strict discipline and solid concept of confidentiality, the secretary of their own knowledge of secret matters must be done to keep their mouths shut. Some people think that only the party and government organs of the secretarial work only confidentiality requirements, general enterprises and institutions without confidentiality can be guaranteed, this is a kind of muddled concept, because any enterprise or institution (even a small business, a small school), the leadership in the decision-making and management activities there will be a number of temporary inappropriate to announce the matter, if leaked out in advance, will make the work of the passive, to the leadership of the work caused by the loss. Therefore, confidentiality is a general requirement for all types of organizations and units of the secretary's work, without any exception.
5. Transactional: most of the work of the secretarial department is some very specific work, the secretarial department every day to deal with a large number of heavy and trivial matters. In addition to the entourage, reception, communications, duty, management of organizational affairs and other items clearly belong to the transactional work, other political and operational work actually also contains a large number of specific matters. For example, accurate information is the basis for scientific decision-making and effective management, so the information work is a political work, but the collection of information, screening, output, storage and so on the basic links, is undoubtedly very specific affairs.
Another example, the paperwork is a routine business work that requires specialized skills, and many procedures in the paperwork is also very specific affairs, such as official documents, such as repair and printing, proofreading, printing, distribution, signing, registering, storage, etc., is completely some trivial matters.
Secretary of the work of the affairs of the secretary's work by the secretary of the auxiliary and secretarial department of the subordinate position decided. Secretary's assistant role is mainly through the handling of a large number of specific affairs to realize, because the leadership of the decision-making management activities are bound to have a large number of transactional work, these matters must be handled by the secretary, the leadership can concentrate on considering the decision-making and directing the major events. Secretarial staff should fully understand the significance of transactional work, happy to bear the heavy and trivial affairs, for the leadership of the decision-making and management to provide good conditions.
The nature and characteristics of secretarial work
"The nature, characteristics and role of secretarial work" is an old topic. Since the birth of secretarial science, the successive books almost always have to discuss, related to a single paper is not uncommon. But today, the old question why new?
First of all, the "nature" and "characteristics" of the two concepts overlap and confusion, their relationship has not been scientifically explained. In addition, "nature, characteristics" and "role" related to the reference, there is also a sense of overlap.
What are the reasons for the above phenomenon?
1. Replacing scientific concepts with everyday concepts or intuitive sensory experiences.
2. From the secretary of the department of a single task to correspond to a single "sex". This is a matter-of-fact way of thinking, the lack of necessary generalization and abstraction, the result, the secretary of the work of the "sex" naturally many.
3. Lack of scientific understanding of the nature, characteristics of the links and differences and their interrelationships, and even the phenomenon of putting the cart before the horse. Here are two questions, one, is the nature of the decision characteristics, or characteristics of the decision nature? Secondly, "to undertake affairs" is the basic nature of the work of the Secretary?
4. The author's subjective arbitrariness, transplantation of management science concepts, the lack of the necessary correct interpretation.
Second, the basic basis for the new old questions
1. To examine the nature, characteristics and role of secretarial work should be guided by the law of administrative organizations.
2. To examine the nature, characteristics and role of secretarial work from the systematic macro of the state administration.
3. To distill and elevate the concepts of everyday ideas or intuitive experience into scientific theoretical concepts.
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