201x pediatric nursing work will focus on the hospital, the nursing department work plan, according to the "second-class general hospital" accreditation standards and "quality nursing service evaluation rules (201x version)", to consolidate the "second-class hospital", promote quality nursing service, continue to carry out the work of the baby-friendly hospital as the main focus. "Look back in the review, the problems found in the quality control and the proposed corrective measures, one by one, to strengthen the implementation of the responsibility system overall care.
2, continue to implement the responsibility system overall nursing work mode, nurses are in charge of the affected person, compact basic care, to provide comprehensive, holistic nursing services.
3, based on the "Quality Nursing Service Evaluation Rules (201x version)", regular monthly special checks on the implementation of quality nursing services, timely quality care team activities and records.
Second, to strengthen the provincial clinical nursing key specialties project construction work
1, according to the Ministry of Nursing "provincial clinical nursing key specialties project construction" implementation plan, seriously implement the work.
Third, further improve the pediatric quality control management system.
1, the department continues to implement the head nurse - quality control team leader for pediatric nursing quality control.
2, to carry out the department nurses on the nursing work quality assessment incentive allocation of the survey, the development of the department work quality assessment allocation method.
3, the development of pediatric nursing rules and regulations, especially the core system, nursing routines, nursing emergency preparedness training program and implementation.
Fourth, strengthen human resource management.
1, the implementation of the "Nurses Regulations", in the case of the existing shortage of nurses, the department of nursing human resources are still the implementation of flexible deployment of scheduling work mode, according to the ward utilization rate, the number of children admitted to the hospital, the degree of difficulty of the nursing work, and the characteristics of the specialties, the flexibility of the deployment of the scheduling work mode.
2, the implementation of nurses stratified management program, to strengthen the training of junior nurses, in strict accordance with the "junior nurses workbook" strict assessment management.
3, continue to promote the quantitative assessment of nursing work, the implementation of nursing workload, quality, patient satisfaction and combined with the difficulty of nursing, technical requirements and other essentials of the performance appraisal, and with the nurses of the evaluation of excellence, promotion, salary distribution.
V. Strengthening the quality control of pediatric clinical care to achieve continuous improvement
1, sound and perfect pediatric quality control management system.
2, the monthly quality control group within each department to use PDCA management tools to carry out monthly quality control activities.
3, in accordance with the "Nursing Quality and Safety Briefing" in the record of problems, for the reasons to analyze and rectify.
4, regularly carry out clinical critical patient care room; implementation of nursing case discussion and consultation system.
5, strengthen the nursing rules and regulations, especially the nursing core system, nursing routines, operating procedures, nursing emergency plan mastery and implementation of the inspection.
6, in accordance with the "second-class general hospital accreditation standards", to strengthen the quality management of neonatal care unit.
Six, strengthen the nursing safety management, to protect patient safety
1, held a monthly meeting of nurses in the hospital district, the problems existing in the department in a timely manner to analyze and rectify.
2, the establishment of non-punitive nursing adverse events active reporting mechanism, levied on the occurrence of nursing adverse events, the department monthly timely discussion and analysis of the organization, and develop relevant corrective and preventive measures.
3, the implementation of key patient safety target management, patient admission risk assessment rate should reach 100%.
4, regular nursing safety warning education for all nursing staff.
5, for the 201x pediatric nursing adverse events statistics, the department is prone to problems of safety warning education.
7, strengthen on-the-job training, improve the professional quality of nursing staff.
1, the development of the department "three basic", "three strict" nursing theory and operational skills training program, and in accordance with the plan to carry out the implementation of the assessment.
2, regularly carry out critical patient care theory and technology, critical patient care routines and technical specifications, workflow and emergency plan training and assessment.
3, regularly carry out training and assessment of common clinical nursing technology operation: according to the provisions of the nurse hierarchical management, strengthen the training and assessment of each level.
4, strengthen the low seniority nurses, new nurses admission training.
5, the organization of the department of nursing business class 1-2 times a month, no less than 12 times a year.
6, regularly carry out business checkups, nursing case discussion, nursing consultation, and strengthen the theory and practice of learning.
7, plans to send 1 to 2 nursing backbone to higher hospitals for further study to train neonatal nurses, children's gastroenterology nurses.
VIII, adhere to the "patient-centered", improve the satisfaction of nursing services
1, through various forms of learning and activities to strengthen the nurses' communication skills, active service awareness, quality awareness, safety awareness education.
2, regular monthly nurse-patient public forums, health education, listen to patients' opinions, and carry out convenient measures.
3, issued to the patient satisfaction questionnaire, carry out doctors and nurses on nursing satisfaction survey, in-depth department to listen to doctors and nurses on the nursing management of opinions and suggestions.
4, monthly patients discharged from the hospital telephone return visit activities.
5, focusing on the training of nurses daily etiquette, standardize nurse service behavior, nursing operation language, etc., to train nurses to establish a good professional image.
Nine, to further strengthen the "baby-friendly hospital" nursing
1, to strengthen the nursing staff "baby-friendly work" related knowledge training
2, to strengthen the breastfeeding health education mission
3, According to the "Baby-friendly Hospital Evaluation Rules (201x version)", monthly special inspections on the implementation of "baby-friendly" services on a regular basis, timely supervision and group activities and records.
X. Do a good job of teaching and research
1, the strict implementation of the "internship management system", check the quality of teaching, designate N2-2 and above nurses are responsible for the internship teaching work, the head nurse for the total teaching teacher, pay attention to the quality of the teaching, arranging for the department to teach, and do a good job of leaving the department assessment.
2, enhance the nurses' awareness of scientific research, and strive to introduce or carry out new technology projects 1 to 2 during the year.
Part II
A new year, a new starting point for further implementation of the "patient-centered" service aims to strengthen basic nursing care, the full implementation of nursing accountability, the overall enhancement of the level of nursing services, improve patient satisfaction. According to the spirit of the Nursing Department combined with the actual department, the development of this plan.
I. Strengthen nursing safety management, improve nursing risk prevention measures, effectively avoid nursing risks, and provide high-quality, safe and orderly nursing services for the patients.
1, constantly strengthen the safety awareness education, found in the work of the unsafe factors to remind, and put forward corrective measures, to the hospital and outside the nursing error as an example of the organization to discuss the learning experience, so that nursing staff to fully understand the nursing error factors new situation, new features, from which to learn lessons, so that the safety alarm bells ringing.
2, to strengthen the management of key time, such as night shift, mid-shift, holidays, etc., the implementation of flexible scheduling system, a reasonable mix of old, middle and youth on duty, while paying attention to cultivate nurses on duty independently of the spirit of prudence.
4, improve the nursing document record, reduce safety hazards.
5, improve the nursing emergency risk plan, usually work to cultivate nurses' emergency response ability, each emergency work should be done retrospective evaluation, from which we can learn from the experience and improve the nurses' ability to respond to emergencies. Nurses' ability to respond to emergencies.
Second, patient-centered, advocate humane service, strengthen nurse-patient communication, improve patient satisfaction, avoid nursing disputes.
1, office nurses sincere reception of the new admissions to the hospital, the sick child to the bed, take the initiative to the sick child's family to do admission
publicity and health education.
2, require the nurse in charge of daily communication with the families of children, including health education, to understand the child's condition regression, life needs, the effect of medication and response, etc., and conscientiously implement the nursing operation of the informed program, respect for the right to information of the parents of children to relieve the parents of the child's concerns.
3, held a monthly break symposium, the distribution of patient satisfaction questionnaires, high quality of service nurses to give praise and encouragement, the poor quality of service nurses to criticize and educate.
Third, in-depth development of "people-oriented" overall nursing work. Refine the workflow, clear job responsibilities.
1, the duties of the class to revise, change the scheduling model, refine the workflow of the class, find the weak links, clear division of labor nursing, and strive to the new duties more reasonable and practical.
2, grasp the basic care, specialty care, the implementation of the responsible nurse responsibility system. Provide patients with holistic nursing services, closely observe the patient's condition, communicate with the patient at any time, do a good job in the patient's life care, basic nursing care, to protect the patient's safety, reflecting the humanization of nursing care.
3, deepen the use of nurses stratified, based on the patient's condition, nursing difficulty and technical requirements of the distribution of responsible nurses, critical patients by seniority, strong ability of the nurse is responsible for, reflecting the ability to correspond.
Fourth, the nurses to implement performance allocation
The principle of allocation: efficiency, quality first, according to the distribution of labor, taking into account justice and fairness.
Allocation basis: patient satisfaction, workload, risk, nursing quality, responsibility.
V. Strengthen the patient's health education
1, by the responsible nurse to do every day according to the treatment of common diseases in the department and nursing routine, special diets, the disease of self-
prevention, the precautions of medication, to the patient to do a detailed explanation of the patient, the patient to carry out health education and rehabilitation guidance, to provide psychological care.
2, a monthly meeting of the nursing office, each nurse reports on the work situation and feelings. Monthly patient satisfaction survey, listen carefully to the patient's opinions and suggestions on quality nursing work. Timely feedback on the existence of problems, put forward corrective measures to continuously improve the quality of care and improve patient satisfaction.
Six, new business, new technology
1, focus on the development of pediatric rehabilitation health care, selecting 1-2 nurses for further training in pediatric rehabilitation health care
2, enhance the awareness of scientific research, and strive to carry out 1-2 new technologies during the year.
Part III
Pediatrics is a dynamic, loving, hard-working young team. In the hospital at all levels of leadership of the correct leadership and strong support, pediatrics rapid development, the work on a new level. In the new year, in order to implement the hospital's "caring for life, affectionate care" service concept, and actively respond to the Ministry of Health to carry out the "quality nursing service project". Accelerate the pace of development of pediatrics, comprehensively improve the level of pediatric nursing. Specially formulated 201x nursing work plan:
A strengthen nursing quality management. Continuous improvement of quality, to ensure clinical safety
1, improve the nursing quality assessment standards. Further refine and quantify the assessment indicators.
2, give full play to the role of the quality control team. The establishment of a first-level nursing quality management team with the head nurse as the leader. By two assistant nurse manager from time to time to carry out inspection and assessment. The results of the inspection and assessment of timely feedback and put forward corrective measures and as a basis for individual rewards and punishments and evaluation of excellence, continuous improvement of the quality of care.
Second, strengthen the on-the-job education of nursing staff to improve the level of specialized care.
1, the department to develop a detailed training and assessment program and put into practice. The content is: the operation of the technology, commonly used, the use of emergency medicine and adverse reactions, common diseases of the nursing routine, critical care first aid, hospital infection knowledge and the core system and so on.
2, to create a strong learning atmosphere. In the whole nurse set off to do "learning nurses" *. "Keep up with the times, start with me!" In order to meet the different titles, different seniority of the nurses' learning needs, the department to develop on the job within 1 year, within 3 years, more than 5 years of nurses' business learning program, adhere to the twice-weekly morning meeting questions. (No more than 15 minutes) Selection of technical experts, the whole department of nurses for the basic operation of the training, guidance and assessment. Promote learning for all. This initiative for the whole nursing staff to build a platform to absorb new knowledge, new information.
3, continue to increase the training of specialized nurses. According to the plan to send nurses to higher hospitals for further training and participate in various types of short courses, encourage nurses to participate in continuing education. Let our nursing level can keep pace with the times to meet the standards of tertiary hospitals, and to ensure the stability of specialized nurses.
4, PICU is an unaccompanied ward, all treatment and care are completed by nurses. For the cure and recovery of the children, a nursing team with excellent business, comprehensive knowledge and strong emergency response ability is extremely important. The department organizes quarterly risk plan drills to improve nurses' emergency response ability. Increase efforts to pediatric emergency technology and new advances in learning, so that everyone passes.
Three establish "patient-centered" service concept, improve service quality.
1, the hospital's "care for life, affectionate care" service concept and humanistic care into the care of children in the service. Cultivate nursing staff to establish a "patient-centered" concept, the patient's voice as the first signal, the patient's needs as the first need, the patient's interests as the first consideration, the patient's satisfaction as the first standard. Strengthen the active service consciousness, quality consciousness, safety consciousness, on the basis of further standardization of nursing operation, improve nurse-patient communication skills, thus promoting the improvement of nursing quality, to ensure safe and effective nursing.
2, focus on collecting nursing service demand information, through the understanding of the return visit opinions, talk with hospitalized patients, issued satisfaction questionnaires, etc., to obtain the patient's needs and feedback information, and often listen to the doctor's opinion timely improvement measures, while the nurses give incentives to work to mobilize their work enthusiasm, from the thought, the action to do a real active service. The "heart service, create touching" service concept applied to the actual work. Enhance the nurse's sense of responsibility, promote nursing work closer to the patient, close nurse-patient relationship.
3, in the department to continue to carry out etiquette services. All nurses to implement the Mandarin service, to achieve standardized instrumentation, light makeup on duty, warm service. Behavioral norms team leader random inspection, etiquette service into the nurses personal quality assessment, to enhance the overall quality of nurses. At the same time, increase the health missionary efforts, so that the majority of parents understand the medical staff, trust medical personnel, and promote the harmony between doctors and patients.
Four strengthen the hospital infection management, reduce the hospital infection rate
1, the development and improvement of departmental hospital infection management and disinfection isolation system, to achieve continuous improvement.
2, hospital infection quality control officer from time to time on the whole department of hospital infection work inspection, the head nurse from time to time spot check. Problems found in a timely manner to solve and responsibility to a person.
3, regular training and assessment of hospital-acquired knowledge, enhance the awareness of hospital-acquired knowledge of nursing staff, strict implementation of the operating procedures and disinfection and isolation system.
4, strengthen the management of disposable supplies. Strict implementation of medical waste disposal regulations.
V Strengthen nursing safety management to prevent the occurrence of errors and accidents.
1, strengthen the first aid medicine, goods and equipment management, strict delivery * system, maintain a good emergency state. The nurse insists on "five checks".
2, strict implementation of the operating procedures and the implementation of the core system.
3, to strengthen the management of nursing defects, the strict implementation of the error and accident management system.
4, nurses personal assessment registration in a timely manner, monthly summary and publicity, the implementation of reward and punishment system.
5, the occurrence of errors to do a clear responsible person, analyze the reasons, discuss preventive measures, timely implementation of corrective measures to prevent similar errors.
6, strengthen the law-related knowledge learning, enhance legal awareness. Standardize nursing behavior.
Six do a good job of teaching, research
1, the department selected to teach a group leader, fully responsible for the department to teach work.
2, the development of induction, internship, refresher training courseware. There are plans to organize learning and assessment.
3, monthly teaching seminars, widely solicit the views of everyone, and constantly summarize the experience and improve the level of teaching.
4, enhance the awareness of scientific research, and actively write papers.
Seven to strengthen the department's property, equipment and supplies management.
1, valuable equipment special custody, regular inspection and maintenance.
2, all kinds of goods special management, quarterly inventory registration.
3, all kinds of consumables management, weekly inventory and will receive weekly expenditures of consumables announced in a timely manner, so that everyone has a number, to eliminate waste, increase revenue and save money.
Part IV
201x, in the hospital at all levels of leadership care and support, pediatric ward environment and facilities have been greatly improved, in the new year, with the improvement of departmental conditions, the nursing work also put forward higher requirements, according to the Department of Nursing 201x nursing work plan combined with the actual work of the Department of Nursing, specially formulated 201x Pediatric Nursing Work Plan is as follows:
First, continue to carry out quality nursing service
1, the organization of all nursing staff to seriously study the "quality nursing service evaluation rules", according to the evaluation standard to find gaps, grasp the implementation of the improvement and improve the nursing service.
2, in accordance with the requirements of the Nursing Department of nurses cultivation and etiquette standards, to strengthen the sense of service. Adhere to the ceremony held before going to work to organize clothing, the implementation of the "hello" from me, from the people around me. So that the nurses in the work to keep neat and elegant, dignified and generous, in order to provide patients with comfortable service to lay a good foundation.
Second, to carry out the responsibility of the overall care, improve clinical nursing services:
1, the pilot to carry out the responsibility of the overall care, standardize the nursing process, increase the quality of the overall care of the medical record, enrich the content of the health education, better for the children to carry out the overall care.
2, organize the study of "pediatrics", familiar with the etiology, pathology and pathogenesis of the disease, enrich the content of health education. Responsible nurses went to the wards to strengthen the health education of the children's families, to increase the ability to solve problems by means of nursing care, and to promote the early recovery of the children.
2, let the experienced old nurse for the new nurse lectures, teaching the overall nursing experience. In case of fuzzy concepts, we can discuss and **** together to solve the problem.
3, organize a monthly teaching room, analyze the problems and put forward improvement measures.
Third, pay attention to the quality of nursing personnel training
Based on the "Fifth Edition of Basic Nursing", and constantly learn business knowledge. Strengthen the eleven nursing skills and first aid ability to train, increase the quality of care, and develop a business skills, high quality nursing team.
1, the development of 201x training program, by the department of outstanding business ability of the nurse as a trainer. Strengthen the eleven nursing techniques, improve the success rate of pediatric scalp venipuncture, strengthen the legal awareness of nursing staff, strengthen the legal concept, organize the study of relevant legal knowledge, and flexibly apply it to the work. Encourage nurses to self-study and make good reading notes.
2, senior nurses to strengthen emergency, first aid ability training. Work to the junior nurses to do a good example, teach by example, so that the pediatrics unity, cooperation and excellent style to carry forward.
3, in the previous assessment of excellent results in the nurses to praise, give awards, inspire nurses love work and dedication to passion, better for children to provide loving service.
Fourth, strengthen the basic nursing, standardize the work order.
1, the strict implementation of disinfection and isolation system. Wash your hands before each operation; do a good job of disinfecting the air in the treatment room wards every day, and strictly prevent healthcare-induced infections.
2, effectively do a good job in the morning and evening care, basic care in place. Keep the child's bed unit clean and tidy, the environment is warm and comfortable.
3, with the Department of Nursing to do a good job in the monthly nursing quality inspection, night checkups, business checkups and other systems.