1, responsible for the first complaint reception of medical disputes in the hospital, and for the investigation, reply and handling of medical disputes unrelated to technology;
2. Guide and assist clinics and departments to deal with disputes unrelated to technology;
3. Supervise and assist all departments to actively communicate with patients, actively solicit opinions from patients and their families, and establish good doctor-patient interaction through various forms;
4. For technical disputes, after receiving complaints and conducting preliminary investigations, they should be promptly handed over to the department for further investigation and handling.
A common practice and tendency formed by a certain department or industry has the characteristics of integrity.
The so-called unhealthy tendencies in departments and industries refer to the behaviors and phenomena that some state organs or public institutions seek illegitimate interests for their own units, small groups or individuals by virtue of various powers.
For example: not performing duties correctly according to regulations; Pursuit of doing things to give benefits, must give benefits, do not do things without benefits, do things with benefits, and do things without benefits; Please eat and drink; Free and low compensation, possession and use of public and private property, etc. Grassroots enterprises and individuals who have suffered losses dare not report or express their opinions. The unhealthy trend of departments and trades is deeply hated by the people, which has seriously damaged the reputation of the party and government and the image of national civil servants.