What to say in the opening of telemarketing conversation skills are stating the final price of the product, asking stimulating questions, surprising the customer, the magic of curiosity, and sincerely praising the customer.
1, the final price of the product
The reason why the customer chooses a certain commodity or service, because this commodity or service can help him to solve the reality of the problem, can bring him the corresponding value, and at the same time, this value for the customer's payment, seems to be worthwhile, with a good return.
Therefore, the opening statement, telemarketers may wish to use the most straightforward language, so that customers can understand what kind of value this phone call can bring to him in the end, so that customers understand that it is worthwhile to communicate with you, and that only a small investment will be able to obtain a huge return.
2, put forward stimulating questions
If the telemarketer puts forward a customer can produce a related problem, and this problem can let the customer feel strong stimulation, based on the instinct of human nature, the customer's thinking mode will turn to this stimulating things, that is, the customer will be interested.
3, let the customer surprised
With the stimulation of the customer compared to let the customer surprised is more interesting. Stimulate the customer many times with let the customer painful feeling, and let the customer surprised is different, surprised is originally we think a correct idea or fait accompli, suddenly heard another and the previous completely different, the customer's thinking inertia has been interrupted.
4, the magic of curiosity
Curiosity is the key to attracting the attention and interest of the customer, the previous several methods also include the factor of curiosity.
If a customer can be curious about a telemarketer's topic, it's the same as letting them smell the aroma of steak and hear the squeak of a fried steak.
But the customer can't see where the steak is, thus giving the customer a desire to find out what the truth of the matter really is, which naturally creates interest.
5, sincere praise customers
Everyone has a desire to be understood and praised by others, which is human nature, if the telemarketers can find the topic of praise customers.
Talking about things that the customer is proud of, how about giving this lovely person a few minutes of your time, and the conversation goes on.