Summary refers to the social groups, business units and individuals in their own a period, a project or some of the work comes to an end or all the work is completed after the review and inspection, analysis and evaluation, so as to affirm the achievements, experience, identify gaps, lessons learned and some regular understanding of a written material, which allows us to be more efficient, so we need to go back to summarize, write a summary. But found that do not know what to write, the following is my year-end summary of the Department of Operations and Maintenance for you to organize, just for reference, I hope to be able to help you.
The year-end work summary of the Department of Operations and Maintenance 1
In 20xx, the Department of Operations and Maintenance under the direct leadership of the branch and the diligent efforts of all employees, the successful completion of the network maintenance, network construction, network security and other tasks, a strong guarantee of the Banna area of the development of the digital TV business, the year's work is summarized as follows:
A network maintenance and construction
The work summary is summarized below.
1, MAN maintenance construction
1) in the correct leadership of the branch and the relevant departments of the strong support, the operation and maintenance of the Department of the hard work of all staff. MAN maintenance as of xx month, the Department of Operations and Maintenance *** handling user failure non-electronic dispatch telephone repair xx times, electronic dispatch xxx times, installation of users xxx households, relocation of users xx households, panning users xx households, the opening of the vice users xx households, improve the quality of the network coverage, and more powerful to enhance the competitiveness of the market.
2) new area network new construction projects to establish x, the implementation of x and several other optical nodes network coverage area, promoting business development and business income.
3) Completion of the completion of the metropolitan area network built pipeline built xx kilometers and supporting facilities.
4) Operations and Maintenance Department must be timely and carefully reported the month's "Network Maintenance Monthly Report", "Security Hazards Monthly Report", "Electronic Dispatch Weekly and Monthly Report", "Newly Installed Users Monthly Report" of the work.
2, network optimization construction
Operation and Maintenance Department in the branch under the direct guidance of the leadership of the real-time urban network optimization is not complete regional locations for uninterrupted network optimization and line transformation work.
3, township network construction
1) According to the province, the local company and county branch arrangements, under the personal leadership of the branch leadership, at the beginning of the year, the county under the jurisdiction of the township network of the whole county before the digital TV whole transfer planning and design.
2) In 20xx, the network of xx townships in xx townships under the jurisdiction of the county was optimized for reconstruction and the network of x townships was newly built.
3) county and township networking township cable TV subscribers whole transfer leveling xx, township cable newly installed TV subscribers xxx. The county township cable digital TV users total xxx households.
Second, strengthen the technical training, improve the quality of the team
Operation and Maintenance Department to undertake the branch of the main team of engineering and construction, in the face of engineering and construction, network security, trunk safety important task to be completed in a short period of time in a high quality and quantity, whether it is the organization of the work, or the technical work there are more difficult problems.
To this end, the branch to carry out technical training as an important measure to ensure the quality and progress of the project to grasp, take the way to go out and come in, not only repeatedly sent employees to participate in the provincial and local companies held training and learning, often use the department to meet the time to organize the operation and maintenance staff to focus on learning and training, but also with neighboring sister companies to face-to-face experience and technical exchanges to improve the maintenance of staff Skills 20xx year-end summary of the operation and maintenance engineers work summary.
Three problems and deficiencies
1, the current operation and maintenance department as a whole to strengthen the ideological understanding, improve efficiency, enhance the level of service.
2, pay special attention to production safety, and improve the network trunk inspection work.
3, the Department of Operations and Maintenance of the current extreme lack of new technologies, new businesses, cutting-edge talent, for the next digital two-way network, data and other new businesses, to strengthen the ability to take on new maintenance tasks, technical training and business learning.
4, strengthen the management of operation and maintenance documents to improve the quality of maintenance. Do a good job each month must be timely and carefully reported to the various types of reports.
5, with the further expansion of the urban network, transportation issues not much constraints on the rapid response mechanism of the Operations and Maintenance Department.
Four, 20xx year work plan
1, continue to pay attention to the quality of network maintenance management and technology maintenance level, improve the quality of network operation.
2, continue to grasp and grasp the province of one or two trunk line inspection work.
3, actively cooperate with the preparation for the start of construction and other work tasks of the metropolitan area network, local transmission network, urban pipelines and township network construction services.
4, according to the plan to do a good job in the network of new, cell new project and construction and completion and acceptance of the work.
5, the implementation of the Department of Operations and Maintenance of the management system, a clear target management, rationalize the workflow, improve work efficiency, enhance the level of service.
6, improve the production safety system, improve production safety.
Operation and Maintenance Department year-end work summary 2
Looking back at the work of the year, the Department of Operation and Maintenance in the company under the correct leadership of the leadership of the correct leadership of the various departments of mutual support, based on safe production, with the overall conversion of the digital television as the main task, to user satisfaction as the goal, to ensure the smooth operation and maintenance of the Department of the year the work of the work.
First, the national trunk, provincial trunk line maintenance
1, the national trunk provincial trunk, SDH transmission equipment, equipment power supply, dedicated network equipment for regular dust, maintenance, to ensure the normal operation of the trunk line, to achieve safe and trouble-free transmission.
2, the trunk of the national and provincial transmission section of the air conditioning room maintenance, overhaul, to ensure the normal operation of the equipment, to avoid the occurrence of alarms due to the temperature of the room over the limit.
3, the transmission room power supply and front-end machine UPS power supply regularly discharge test.
4, installation and commissioning of provincial trunk OSN equipment, complete the installation of national trunk wave division equipment survey and interactive TV front-end equipment survey.
Second, the room daily maintenance
1, daily maintenance work: in accordance with the provisions of the room on duty, do a good job in the room on duty, on time to the provincial company to report to the room equipment operation and power supply room, in accordance with the actual situation of the room, truthfully fill in the room on duty logs, once a week to measure the rectifier cabinet, battery pack and DC Measure the output of rectifier cabinet, battery pack and DC distribution cabinet once a week, clean the dust of equipment and equipment dust net once a week, overhaul the generator to ensure emergency power supply. Strictly in accordance with the city company's machine room scheduling instructions and the General Administration of the warning display system prompts, start the safety broadcast emergency plan, do a good job on sensitive days, National Day and the Asian Games and other major broadcasting during the safety of broadcasting work, the year's safety broadcast normal.
2, the program transmission is normal: the front-end reception signal is normal, back to the program is normal. No anomalies were found throughout the year. The digital system signal instability occurred in the xx month x day of xx month x day for three consecutive days, timely contact with the provincial company's operation and maintenance department, confirmed that the signal failure for the provincial company's front-end server room signal receiving system by the unknown interference, the current failure has been eliminated.
3, the maintenance of the room to do a good job of maintenance reports, line maintenance reports, digital TV signal parameter reports, trunk fiber test reports, digital TV front-end equipment maintenance reports, line cutting reports and other monthly and quarterly reports to fill in the report, and in the monthly xx before the report of the various reports on the company in Baoji.
4, according to the operation and maintenance operation specification of the operation and regulation department of the provincial company, test the trunk fiber in the direction of Baoji and Xianyang on time, and report the test results to the operation and regulation department on time.
5, timely processing of front-end equipment room faults, the year to replace the satellite receiver x, replace the modulator does not work properly x, repair the QAM modulator fan failure xx, dealing with digital TV front-end room fault QAM modulator and multiplexer failure.
6, the front-end machine room of the optical platform transformation, due to the network reform of the initial optical platform to analog plus digital platform-based, with the overall conversion of digital television to promote pure digital joints increased, the original pure digital optical platform can not meet the needs. In order to transform to a purely digital-based optical platform, from the front-end machine room to adjust the equipment configuration of the optical platform, the adjustment process, *** involved xx optical node signal, due to changes in optical node optical signal strength caused by changes in the output parameters of the optical receiver, timely adjustment of each optical node signal one by one to ensure that the signal is normally transmitted.
Three, line maintenance
1, the region's optical cable network of technical information to improve the organization of the information due to the line reconstruction caused by the cable cut in a timely manner to change.
2, all the tests of the region's optical point of test, improve the technical parameters, test the optical node of the optical signal strength, optical receivers of the signal output power of each channel.
3, cable trunk line transformation work. In order to cooperate with the overall conversion of digital television work, the Park Road, Park District, Pengjayao Village, the cable network re-engineering; xx Township Government joints to the Forestry College optical transfer box, xx community, xx village to xx, xx village, such as the transformation of optical fiber cable lines. Comprehensive **** counting the transformation of optical lines xxKm, transforming the length of cable lines xxKm, the new cable lines xxKm, repairing the optical cable lines x place.
The whole region throughout the year in the operation and maintenance of a lot of work, timely handling of user complaints and maintenance work, but also with the Ministry of Marketing to do a good job of the overall conversion of digital television; with the Ministry of Engineering to do a good job of the new district optical node signal opening work.
Fourth, the user service
As the region's network has been realized in the fiber to the building, the failure of the network has decreased significantly, with the completion of the overall conversion of digital TV, digital TV users to increase the number of users, the user's household maintenance work has increased significantly, the average daily maintenance in the xx households, the main user repair is the user's household private Changing the line caused by the signal parameters do not meet the standard, set-top box installation can not be normal viewing, repair this fault is more time-consuming, due to the increase in such failures, and at the same time, because the user will not use the set-top box generated by the repair business has also increased significantly, resulting in a large number of installation and account opening of the construction of the single backlog.
20xx annual work ideas:
1, the national trunk, provincial trunk, transmission room, cable TV room, according to the requirements of the provincial company, do a good job of routine maintenance.
2, strengthen the maintenance of the line and security management.
First of all, to ensure the safe delivery of branch and trunk lines, to strengthen the management of cable TV security transmission, maintenance of network security, to do the five diligence: "diligent inspection, diligent visits, diligent patrol, diligent reflection, diligent communication". For the emergence of emergencies, report within the first hour, repair personnel should be timely maintenance. Ensure the safe delivery of signals throughout the region, so that the quality of cable television signals are always in good condition.
3, user services: user first, attentive service, improve maintenance efficiency. Our operation and maintenance department of each person we have to change the previous ideological concepts, should be based on the present, recognize the current situation, the face of the market, good service, with our technology to find the user, with our quality to get the user, with our service to retain the user, so as to consolidate the market with our image.
Our service to do a good job, the signal quality has improved, really and the user to do the heart to heart, get the user's trust, then we next year, the user's complaints will be slowly reduced.
I believe that only by our feet on the ground, pay close attention to the implementation, play strong struggle, 20xx annual task will be successfully completed.
The year-end work summary of the Department of Operations and Maintenance 3
At the end of last year, I came to the Department of Operations and Maintenance. This is a technical position, just came to me, for my work can be said to be quite unfamiliar. Most of the instruments and equipment do not recognize, unlike those taught in books. They are all new to me and need to be learned to get the job done. I am passionate about my work, hungry to learn books, ask colleagues, and slowly learn knowledge and experience. At first, every time I go out to solve the problem, I am a little worried, afraid of doing a bad job, so every time, I seriously to seniors to learn, to see how they go to operate the instrument, how to analyze the failure point, do not understand I ask why.
And do not understand, I came back to check the computer, their own digestion, until the understanding. It is the desire for knowledge and lack of professional knowledge brought about by the panic, has always spurred me, stormy through the year. It is gratifying that this year, I learned a lot of things through learning from others and their own efforts, accumulated some experience, and sometimes can also independently complete some work. Here I summarize my work this year:
1, learned to do the standard xx network cable, learned to do 2M line. Know the wire order of the network cable, know the purpose of the 2M line.
2, know the fiber optic and ODF rack, know the flange plate, know how to connect the flange plate with fiber optic.
3, learned how to use the light source and light power. Know their respective functions and the significance of the values displayed.
4, know how to use the OTDR to play the entire length of the fiber, familiar with how to use the OTDR to test the quality of the new fusion of fiber, how to check the failure point, measuring attenuation.
5, learned to use the fusion splicer. Understand the structure of the fusion splicer, know how to distinguish between single-mode fusion splicer and multimode fusion splicer.
6, learned how to jump fiber between several base stations. And with the assistance of colleagues for the broadcaster to jump through 2 cable TV lines.
7, a certain understanding of SDH, and know the common OI2D and OI4D optical board and some Ethernet board. Know how to identify the type of board from the model.
8, learned how to go to the base station to replace the board as well as the attention of some matters.
9, to assist in asset inventory. To the base station . Each device has a further understanding, and familiar with the geographic location of many base stations, for the future maintenance of the foundation.
10, participate in and assist in the completion of the relevant cutover.
11, management of the emergency warehouse. For the daily maintenance work and cutover, etc. to provide protection. These may be for others, nothing. But for me, this is the achievement and encouragement to myself. With my in-depth understanding of the work, I increasingly find that I have a lot of knowledge points do not understand, just as the saying goes: the more you know, the more you do not know. For me in the learning stage, constantly accumulating work experience and improving my working ability is the first task. Therefore, I will be more serious and careful about every aspect of my work in the future, and strive to do a better and more skillful job. At the same time, I will also work harder to learn new knowledge points, consolidate previous knowledge, and strive to make their own technology up to standard, to be able to independently undertake the work for the development of the company to dedicate their strength.
The year-end work summary of the Department of Operations and Maintenance 4Time flies, 20xx year is the end of the year. This year can be described as another starting point and turn in my life. It happened too many things, some things will affect my life. Those who work in the little by little is still vivid in my mind, there have been laughter and despair, there have been full of passion and there have been demoralized. But in general, this year is my life is not ordinary, mediocre year; I have worked hard, lost, success, expectations, of course, but also frustrated; every success of the joy, every difficulty in front of the hardship, in my here are sown seeds. I hope that in the upcoming 20xx year, can let these seeds thrive, for the company's tomorrow and my career to add a piece of green.
At this moment, I will be 20xx years in the company's experience for a brief summary:
First, the company's leadership recognized and affirmed and entrusted with a heavy responsibility
20xx year, in the company's open recruitment, the leadership of the trust and support of colleagues fortunate enough to serve as deputy manager of the Department of Operations and Maintenance. x months since, together with colleagues for the CBC Chengdu Branch. Together with colleagues for the China Merchants Bank Chengdu branch branch monitoring center, outlets (self-service banks) automatic doors, secret system, emergency life-saving channel locks, access control, such as transformation and maintenance efforts, customers and the company's recognition; and together with colleagues in good faith, adhering to the concept of customer above the completion of the provincial environmental protection, xx parking, xx hospital, xx public security Jinniu Branch and other customers of the xxx and Sewage charges, monitoring, road ramp system maintenance and installation tasks. In the process, learning to recognize the company's culture, and into this warm family; but also through the company's theory and skills training to master more public relations and work skills, so that their ability to have a qualitative improvement.
Second, a year's work focus and work
1, 20xx xx month, in the company's leadership of the care and support and departmental colleagues of the synergistic help, to understand the mastery and familiar with the department's main tasks, such as: China Merchants Bank xx branch center large screen and access control system, xx park intelligent parking system, xx hospital, xxx security bureau, xx monitoring system, xx traffic card buckle system, the provincial environmental protection xxx environmental protection reporting hotline system and other different projects.
2, x month, cognitive learning of the company's corporate culture, and into this warm family; in the company's leadership care and support of colleagues to help complete the role of the positioning and the maintenance of the various customer groups, the main completion of the task for the upgrading of the xx secret detention system, xx parking lot system, xx hospitals and xx branch monitoring system, environmental protection xxx system maintenance tasks.
3, x month to date, completed the smooth handover of environmental protection sewage system maintenance tasks and routine maintenance tasks, the company's quality system review of the smooth passage of the successful completion of the departmental system, norms, service procedures for the smooth development and implementation.
4, in the process of the difficulties and troubles encountered: ① China Merchants Bank has the most problems, to be manifested in the China Merchants Bank automatic door, emergency channel fire door and POS consumer system problems, the main faults reflected in the network disconnection, access card can not read, POS consumption can not recharge the card, etc., by the company's engineers on-site processing can work normally for a period of time, but then there will be analyzed the faulty equipment for: Card Problems, the most card reader problems; but China Merchants Bank's most difficult big screen problem has been successfully resolved; other problems are basically related to customer use and operation is not standardized, although the company has sent people to training, but due to the frequent changes in the personnel of China Merchants Bank, so the operation is still a problem. ② The second problem is more environmental protection xxx and sewage charges, although our company rarely oh to the scene for maintenance, but through the network online maintenance is still a large amount of the problem is mainly reflected in the system problems and network problems, network problems appear a little less than the system problems, manifested in the following: user authorization issues, system upgrade issues and user name is not familiar with the use of the system. ③ Finally, some other monitoring, bayonet to the present also maintain less, the failure is mainly reflected in the front-end equipment problems: such as cameras, speed cameras, etc., of course, the platform also has some detailed work needs to be repaired.
5, their own shortcomings are mainly reflected in the company's work skills in some of the projects to be further improved, the usual work situation is not explained to the leadership, many times can not be clocked in on time to work, I will abandon all of these shortcomings, go all out to meet the new year.
Third, 20xx year work plan and arrangements
20xx work is nearly over, 20xx we will receive xx, xx, xxx project and environmental pollution control and maintenance of the Jinniu project, we will summarize the lessons learned from the previous year's work and shortcomings for the work of the next year to get ready for the implementation of the concrete! Plan: As the new year is about to receive 4x new project maintenance tasks, I hope the company can give the department to recruit another engineer, so that skills to meet the department's maintenance tasks and improve service quality; according to the current situation, the department will set up a few "supervisor" positions,
1, a person is mainly responsible for environmental protection of the 3 major The project's daily maintenance and inspection work; a person is mainly responsible for the daily maintenance and inspection work of the system of China Merchants Bank project; two people are mainly responsible for the Jinniu Public Security Bureau and the traffic card port of the project's daily maintenance and inspection;
2, quarterly centralized training or on-site training;
3, more perfect departmental system and the implementation of the personnel accountability system; of course, in the case of heavy tasks, we will make real-time adjustments, flexible support. We will make real-time adjustments, flexible support, cross-maintenance in order to improve the quality of maintenance and training.
Fourth, the company's system and management of the proposal
In view of the problems we encountered in the maintenance process, I make the following recommendations:
1, the company's products: now our products are basically no, especially the new project, the product is in the testing phase, but these products have been in the customer began to use, so there are more problems, the engineers are all in the customer. So there are more problems, engineers are learning while maintaining. Can not avoid in front of the customer to the company's relevant parties to consult the method of dealing with the problem, leaving a bad impression on the customer; Secondly, it is the old product updates and upgrades, the operation of the equipment is also unstable, resulting in a huge amount of maintenance to deal with a problem and the emergence of new problems. I hope that the company 1x in this regard to be improved.
2, accessories management: the company in the accessories stocking there is a big problem, mainly for the relevant accessories company does not have accessories inventory, some equipment also need to be provided by the supplier; such as: card reader, camera, etc., which greatly affects the efficiency of the service, xx this problem should be the first to be resolved.
3, the service process and workload: the service process is no problem, the main coordination and communication mechanism has not yet been established, resulting in engineers can not be with the customer in a timely manner to understand the situation as well as management personnel can not understand the real-time status. This causes unnecessary urging and secondary repair. In addition, due to the special conditions of some areas, such as other counties and urban areas, due to the company is far away from a relatively simple task to send people to the scene, which results in a certain waste of resources and increase the cost of services, I hope the company in the new year to consider and improve.
V. New Year's vision and expectations
20xx the bell is about to ring, looking back at the past year I gained more than before, but also their own work skills have been enhanced and development, of course, there are still some shortcomings of their own. Expect xx in the leadership of the care and trust and the support and assistance of colleagues to do a better job, will be their own monitoring system in the company to do better, environmental protection and other products, technical services can be more on the next level. I will improve my shortcomings, but also hope that the leadership can give correction and criticism, I will work with colleagues to do a better job.