How to report to the Market Supervision Bureau

In order to maintain a healthy and stable market order, to protect the legitimate rights and interests of consumers and operators, and better serve the market supervision, market supervision 12315 hotline to receive complaints and reports on the scope and means of the announcement as follows:

A complaint should be reported to provide the material:

(1) the name of the complainant, telephone number, mailing address (can be anonymous reporting); (2) the complainant's Name (name), address; (3) specific complaints and consumer rights and interests of the facts of the dispute.

Second, the scope of complaints and reports:

(1) consumers need to buy for life consumption, use of goods or services, advice, complaints; (2) on the sale of counterfeit and shoddy goods, false advertising, unfair competition or other violations of market supervision and administrative laws and regulations of the report; (3) involves the quality and safety of food, drugs, medical devices, cosmetics, consumer goods, special equipment, as well as product prices, intellectual property rights and other aspects. As well as product prices, intellectual property rights and other aspects of illegal behavior of the complaint report.

Third, the complaint reporting channels

(1) telephone complaints. Call 12315 hotline, market supervision departments have realized 12315 "one external".

(2) to the letter.

(3) online complaints. You can search for 12315 from the Internet, cell phone App, WeChat small program, Alipay application to report complaints, and then select "I want to complain" or "I want to report" according to the situation.