Demonstration type:
A, construction requirements
City community home care center are to implement the "five one" construction requirements. That is: build a service platform. Construction of a service team. Establish a service mechanism. Establish a standardized service system. Establish a policy support system.
Second, the service personnel requirements
To have a good work ethic, love of work, treat the elderly with love, with the appropriate post induction certificate.
Three, site requirements
1, the community home care center should be located in the low-rise part of the building, relatively independent, and have independent entrances and exits. Above the second floor should be set up elevator or supporting barrier-free facilities. Quiet environment, close to medical institutions and other public **** service facilities is appropriate.
2. Relative concentration of service users, convenient transportation, power supply, water supply and drainage, communications and other municipal conditions.
Four, building standards and related facilities
(a) community home care center for the elderly service has a total area of not less than 600 square meters, (the actual area used for old age services); should ensure adequate sunlight and good ventilation, make full use of natural lighting; power supply facilities should meet the requirements of the equipment and lighting power load; and it is appropriate to configure emergency power supply equipment.
(2) community home care center for the elderly service housing construction should be reinforced concrete structure.
(C) community home care center fire protection facilities should be configured in accordance with the relevant provisions of the building design and fire code, its building fire rating should not be less than two.
(4) The building appearance of the community home-based elderly care center should be warm in tone, simple and generous, natural and harmonious; the interior decoration should be in line with the requirements of accessibility, hygiene, environmental protection and warmth, and the floor of the activity site should be paved with non-slip materials uniformly, and should be carried out in accordance with the relevant provisions of the building design norms for the elderly. Lines should be overlayed and interfaces reserved according to the needs of network services and information management.
(E) day-care room (each bed area of not less than 5 square meters): the net width of the door should not be less than 90CM, the aisle should not be less than 180CM, to accommodate 4-6 people in each room is appropriate, indoor access and beds should meet the wheelchair in and out of the requirements of daily care. There should be a bathroom in the day care room, with hot water facilities for the elderly to bathe, and the floor should be non-slip and easy to clean. It must be equipped with no fewer than 20 beds for the elderly to take a lunch break (including no fewer than 10 beds for nursing care), 5 wheelchairs, quilts, towels, toothpaste, toothbrushes and other daily necessities. The room should be equipped with electric fans, air conditioners, etc.
(F) public restrooms: men's and women's restrooms. The bathroom should be equipped with emergency caller, the door above the observation port, the door width should not be less than 90CM, in order to facilitate wheelchair access; flush toilet to sit in the pit is appropriate, the side of the handrail.
(VII) senior canteen (including food preparation room, dining room): there are certain kitchen facilities and equipment for more than 20 people to eat the site and tables and chairs and equipment. There are sanitary facilities, food (meal) utensils should be sterilized, the dining room must be separated from the kitchen, and there is an independent building system and a reasonable channel connected. Raw and cooked food should be stored separately, and there should be sufficient refrigeration equipment. Should be effective in addition to the "four pests" prevention and control measures, there are certain protective equipment.
(viii) Electric classrooms: television sets, projectors, playback equipment, computers, network equipment and tables and chairs for more than 50 people to study.
(ix) Rehabilitation room (including medical care room, rehabilitation room, psychological counseling room adjusted according to the actual needs of each place): rehabilitation equipment, the opening of medical care services, rehabilitation training, psychological counseling and other services.
(10) Recreation rooms (including reading room, chess and cards room, audio-visual room, etc. adjusted according to the actual needs of each place): reading, network, recreational activities and other services.
(xi) Stairs and aisles should have handrails.
V. Unified logo and name
Hanging the name and logo of "×× Community Home Nursing Service Care Center" designed by the Municipal Civil Affairs Bureau at the entrance of the building.
Sixth, the service program
In a conspicuous position on the bulletin board, the management personnel, service units, service programs, services, services, fees, service calls to the community residents to be open.
Seven, government-purchased service subsidies open and transparent
Government-purchased service subsidies are accurate, there is a bulletin board, there is a public supervision and complaint box.
VIII, rules and regulations
Community home care center management system, staff management system, service team management system, signing an agreement with the joining unit system, publicity system, service commitment system, service quality tracking system, service behavior, service process, etc., the system are on the wall.
Nine, service quality
Paid service quality, the basic satisfaction rate of the elderly to reach more than 80%, the quality of government-subsidized service quality, the basic satisfaction rate of the elderly to reach more than 90%, so that the service has a return visit, there is feedback, the procedures are in place, and the effect is obvious.
Ten, safety facilities
Automatic fire alarms, safety signs, fire prevention appliances and emergency evacuation routes are set up according to the requirements of the fire department.
Eleven, registration
Community home care centers can refer to the registration of social welfare institutions, private non-enterprise registration or registration of industrial and commercial corporations.
Twelve, service management
1, the management system on the wall, including the internal daily management system, various types of staff responsibilities, public service centers open hours, the content of the service program and fees, safety and accident prevention contingency plans.
2. There is a stable team of home-based pensioners, dedicated to providing home-based pensioners with paid and low-cost services; the establishment of a relatively fixed team of volunteers, regularly organizing and carrying out various types of unpaid service activities for the elderly.
3. All service personnel should be licensed.
4, do a good job of safety and accident prevention, including fire prevention, electricity, food poisoning, accidental injury prevention, including safety and accident prevention plan should be sound and detailed, and encourage the entire community home care center to participate in accidental injury liability insurance as a unit.
5, service management rules by the counties (cities, districts) Civil Affairs Bureau, town (street) elderly service centers and community home care centers for the elderly to study and develop their own, can also refer to the unified version of the municipal Civil Affairs Bureau designed, but must have the above basic content.
Standard:
A, construction requirements
The city's community-based elderly care centers are to implement the "five one" construction requirements. That is: build a service platform. Construction of a service team. Establish a service mechanism. Establish a standardized service system. Establish a policy support system.
Two, personnel requirements
To have a good work ethic, love of work, treat the elderly with love, patience, sincerity, care. Have the appropriate post induction certificate.
Three, site requirements
1, the community home care center should be located in the low-rise part of the building, relatively independent, and have independent entrances and exits. Above the second floor should be equipped with an elevator or barrier-free ramp. The environment is quiet and close to medical institutions and other public **** services.
2. Relative concentration of service users, convenient transportation, and better municipal conditions such as power supply, water supply and drainage, and communications.
Four, building standards and related facilities
(a) community home care center for the elderly service has a total area of not less than 300 square meters, (the actual area used for old age services); should ensure adequate sunlight and good ventilation, make full use of natural lighting; power supply facilities should meet the requirements of the equipment and lighting power load; and is appropriate to configure emergency power supply equipment.
(2) community home care center for the elderly service housing construction should be reinforced concrete structure.
(C) community home care center fire protection facilities should be configured in accordance with the relevant provisions of the building design and fire code, its building fire rating should not be less than two.
(4) The building appearance of the community home-based elderly care center should be warm in tone, simple and generous, natural and harmonious; the interior decoration should be in line with the requirements of accessibility, hygiene, environmental protection and warmth, and the floor of the activity site should be paved with non-slip materials uniformly, and should be carried out in accordance with the relevant provisions of the building design norms for the elderly. Lines should be overlayed and interfaces reserved according to the needs of network services and information management.
(E) day-care room: the net width of the door should not be less than 90CM, the aisle should not be less than 180CM, to accommodate 4-6 people in each room is appropriate, indoor access and beds should meet the wheelchair in and out of the daily care requirements. The day-care rooms are equipped with bathrooms, hot water facilities for the elderly to bathe, and non-slip floors that are easy to clean. It should be equipped with beds or recliners for 20 elderly people to take a lunch break, two or more wheelchairs, quilts, towels, toothpaste, toothbrushes, and other daily necessities. Indoor should be equipped with electric fan, air conditioning, etc.
(F) public restrooms: men's and women's restrooms. The bathroom should be equipped with emergency caller, the door above the observation port, the door width should not be less than 90CM, in order to facilitate wheelchair access; flush toilet to sit in the pit is appropriate, the side by the handrail.
(VII) senior cafeteria (including food preparation room, dining room): there are certain kitchen facilities and equipment for more than 20 people to eat the site and tables and chairs and equipment. There are sanitary facilities, food (meal) utensils should be sterilized, the dining room must be separated from the kitchen, and there is an independent building system and a reasonable channel connected. Raw and cooked food should be stored separately, and there should be sufficient refrigeration equipment. Should be effective in addition to the "four pests" prevention and control measures, there are certain protective equipment.
(viii) Electricity classrooms with TV sets, projectors, broadcasting equipment, computers, network equipment and tables and chairs for the elderly to study.
(ix) Rehabilitation room area (including medical care room, rehabilitation room, psychological counseling room adjusted according to the actual needs of each place), with rehabilitation equipment, the opening of medical care services, rehabilitation training, psychological counseling and other services.
(j) Recreation room (including reading room, chess and cards room, audio-visual room, etc. adjusted according to the actual needs of each place). There are reading, network, recreational activities and other services.
(xi) Stairs and aisles should have handrails.
V. Unified logo and name
Hanging the name and logo of "×× Community Home Nursing Service Care Center" designed by the Municipal Civil Affairs Bureau at the entrance of the building.
Sixth, the service program is clear
In a conspicuous position there is a bulletin board, the management personnel, service units, service programs, services, services, fees, service calls to the community residents to be open.
Seven, the government purchased services subsidies open and transparent
Government purchased services subsidies are accurate, there is a bulletin board, there is a public supervision and complaint box.
VIII, rules and regulations
Community home care center management system, staff management system, service team management system, signing an agreement with the joining unit system, publicity system, service commitment system, service quality tracking system, service code of conduct, the service process, etc., the system are on the wall.
Nine, service quality
Paid service quality, the basic satisfaction rate of the elderly to reach more than 80%, the quality of government-subsidized service quality, the basic satisfaction rate of the elderly to reach more than 90%, so that the service has a return visit, there is feedback, the procedures are in place, and the effect is obvious.
Ten, safety facilities
Automatic fire alarms, safety signs, fire prevention appliances and emergency evacuation routes are set up according to the requirements of the fire department.
Eleven, registration
Community home care service centers can refer to the registration of social welfare institutions, private non-enterprise registration or registration of industrial and commercial corporations.
Twelve, service management
1, the management system on the wall, including the internal daily management system, various types of staff responsibilities, public service center opening hours, the content of services and fees, safety and accident prevention emergency plan.
2. There is a stable team of home-based pensioners, specializing in providing home-based pensioners with paid and low-paid services; the establishment of a relatively fixed team of volunteers, regularly organizing and carrying out various types of unpaid service activities for the elderly.
3. All service personnel should be licensed.
4, do a good job of safety and accident prevention, including fire prevention, electricity, food poisoning, accidental injuries and other elements of the safety and accident prevention plan should be sound and detailed, encourage the whole service center as a unit to participate in accidental injury liability insurance.
5, service management rules by the county (city, district) Civil Affairs Bureau, town (street) elderly service centers and community home care centers for the elderly services to develop their own research, can also refer to the municipal Civil Affairs Bureau to design a unified version of the standard, but must have the above basic content.
The development prospects of the senior care industry?
At present, according to the analysis of the development prospects of China's pension industry, the pension industry is a sustainable development of the industry. Demand, China's per capita life expectancy increased, the speed of aging development, the rise in consumption capacity of the elderly to promote the rapid growth of demand for pension services, the huge demand for pension for the pension market has brought a broad market prospects, it is expected that the size of the pension market in 2022 or will exceed 12 trillion.
Summary: In summary, the construction of elderly services standards vary from region to region, here is just one example for reference and learning.
Legal basis: according to the "People's Republic of China *** and the State Law on the Protection of the Rights and Interests of the Elderly" "Ministry of Civil Affairs on the promotion of the assessment of elderly services guidance" (Minfa [2013] No. 127), "Guidelines for the construction of standardized elderly care services system" (Minfa [2017] No. 145) and other relevant provisions, to formulate the standard.