The company has a market service management center, the service system is strict and complete, the network covers the whole country, to provide customers with comprehensive, timely, effective, professional, standardized pre-sale, sale, after-sales service.
The company's service concept is "to leave the difficulties to themselves, the convenience to the customer", to provide customers with value-added services, to create value for customers. The company has built a special independent warehouse for spare parts, equipped with special vehicles for maintenance and service, and has set up 20 offices in China, covering the vast areas of east, west, south, north and south (Shanghai, Hangzhou, Hefei, Chengdu, Shenyang, Beijing, Jinan, Guangzhou, ......), forming a complete network of sales and service, and realizing the localization and quickening of the service.
The company has strictly trained and cultivated an efficient and high-quality technical service team, the size of which reaches 100 people, and formulated a strict service management system, strict service standards and norms, from the dress code, terminology to the tools equipped with the operation process, have put forward strict requirements.
The company has built a comprehensive customer service informatization platform, which consists of fax management system, SMS management system, service management system, auxiliary troubleshooting system, cell phone application, voice-data integrated call center, remote assistance system, multi-party teleconferencing system, and central database. The informatization platform makes it faster and more convenient for customers to propose and receive services, and the service requests sent by customers through PC network, cell phone SMS, fax, telephone, etc. can be responded to instantly. With the help of the (access) platform, customers can submit service information, query service progress, evaluate or complain about service quality, and even carry out self-service anytime and anywhere.
In 2013, the company developed a cell phone application, "Service Express", which is available to all users free of charge. Users can use it to directly make service requests such as "fault repair" and "purchase of spare parts", which immediately appear on the computer screens of service managers, greatly speeding up the processing speed.
The new production base will be completed soon, located in Minhang District, with a production workshop area of 18,000 m, R & D building area of 16,000 m. There are well-equipped expert building, culture and sports center, exhibition center, etc.