In order to care for the disabled, the municipal government is going to open a hotline for the disabled, and the leaders will ask you to conduct relevant investigations. What links will you pay attent

In order to care for the disabled, the municipal government is going to open a hotline for the disabled, and the leaders will ask you to conduct relevant investigations. What links will you pay attention to? Opening a service hotline for the disabled can provide practical help and services for the disabled. As the person in charge of this project, considering the particularity of the service group, I will focus on the following aspects: First, before opening the service hotline, I will make a general understanding of the needs of the disabled and master the problems that the disabled are most concerned about and need to solve. For example, we can investigate related issues such as old-age care, employment policy, vocational training, rights protection by letters and visits, rehabilitation services, emergency rescue and so on, and get a general understanding of their main doubts and difficulties. It is also necessary to train the staff who answer the service hotline so that they can provide more reasonable and effective solutions for the disabled. Second, make full use of various channels to publicize. It is particularly important to let more disabled people know about this hotline opened by the government and let them actively participate. We can cooperate with the news media, carry out large-scale publicity on radio, television and internet, and make good use of traditional publicity channels such as community bulletin boards and community publicity rooms to let everyone know the main purpose, function and significance of opening a hotline for the disabled. Third, pay attention to the service attitude and working language when answering the service hotline. The tone and intonation of address should be cordial and close. When talking with disabled people, we should pay special attention to avoid using words and contents related to their physical defects. There should be no discriminatory and disgusting language when talking about the help they need. We want disabled people to really feel that our column is helping them solve their difficulties, not making them feel inferior, bringing them closer to the disabled and enabling them to communicate with us openly. Fourth, do a good job in coordination with other departments. Major events or key cases reflected by the disabled should be solved with other departments. We should actively do a good job in communication and coordination, strive for the relevant offices to reply within the prescribed time limit, and help the disabled to solve the problems reflected as soon as possible.