Example: hospital administration internship report
December 24, to April 18, 2010, the administrative department of Tongji Hospital including personnel office as well as hospital management, I have been working in the administrative department of the hospital. I spent my unforgettable internship life in the administrative department of Tongji Hospital, including the Personnel Office, the President's Office and the Institute of Hospital Management.
Personnel Office:
Subject: Confidentiality, Office Equipment, Telephone, Recruitment
Case Study:
Confidentiality: The computer of the Personnel Office keeps the details of the entire Tongji Hospital's practitioners, 3,731 people, and other personnel totaling 4,677 people. These are things that need to be kept confidential. At first, although the college teacher once said we should have a sense of confidentiality, but just work, certainly not put too much thought on it. So, on the first day, when I opened the personnel database to look for something, the head of the personnel section, Mr. Yang, looked around me for a long time, and I didn't care at all. So, I was criticized for not having a strong enough sense of confidentiality. If a file containing confidential information is open and there is someone next to you, you should immediately stop the work at hand and close or minimize the file to prevent the other person from seeing the confidential information. I nodded my head while thinking, sure enough, I was still too careless. In the afternoon, another section chief, Mr. Li, gave me another education. The content was also related to confidentiality. Because wages, bonuses, staff selection and other issues are generally the Personnel Office to get the news earlier, I am sure that the office will also get some information, this information, can not tell outsiders, if once because of the failure to put a good "mouth" off out of any problem, it is not good.
Indeed, no matter where the work, there is some information is limited to insiders know, a strong sense of confidentiality, some tight mouth, when there is no mistake.
Office equipment: Here the office equipment, mainly refers to the printer and copier. The operation is more and more stupid, but, when you really use it, those buttons, those symbols, will definitely make you dizzy. The first time I used it, I was taught that these machines should never be taken lightly. I wasted two sheets of white paper just because of a small button error on a3 and a4. And had to turn to the teacher who had just taught me how to use it.
Phone: the phone is to answer the phone and make phone calls, I am in the office of one of the most important work, is to answer the phone, very common work, but there are a lot of details need to pay attention to. First of all, when you answer the phone, you have to report yourself first, do not wait for the right to visit, this is a question of courtesy, after all, this is not a private phone, because it is close to the end of the year, and it is the peak of the recruitment, there are a lot of consulting phone calls, treatment of these people, we must be patient, there is no understanding of the problem, must ask the teacher in a timely manner, do not take for granted the answer, but also in the process of their own knowledge has been increased for the find leadership For the phone call to the leader, ask clearly which teacher is looking for, as well as about which aspect of the matter, and then ask the leader's opinion, whether to answer. The first thing you need to do is to introduce yourself, and then pay attention to your tone of voice, try to streamline your words, and don't miss the point.
Of course, these are some of my small experience, there are certainly a lot of insufficient places.
Recruitment: I am responsible for the recruitment work, in fact, is the collection and classification of resumes, the storage of the letter of agreement and some other relatively trivial issues. Although the work is miscellaneous, but can learn things, such as in the collection of resumes, I have found their own future production of resumes should take into account what the problem. For example, must be written in a more conspicuous position on the intention to facilitate the management of the work, and, pay attention to the resume of the degree of grace, although not very luxurious, but, at least look clean and dry, paper is also best to choose a good point. To let the people who read your resume feel comfortable. Resume rhetoric should not be too exaggerated, try to be pragmatic, with the facts speak the most impressive, try to participate in more activities, certificates more, if there are scientific research results will be better, of course, this is also related to the nature of the unit you want to cast your resume. The first thing you need to do is to get your hands dirty and get out of the way of the police.
Dean's Office:
Keywords: busy, management
In the hospital office only two days of internship, was recommended by Mr. Huang to the medical management. Although the time is very short, but still a lot of feelings. After all, it is the Dean's Office of the three hospitals, busy for sure, but everything seems to be in order.
Busy: the hospital office is responsible for quite a lot of things, first of all, because the dean's office of the chapter and the Tongji Hospital's chapter in this, so, many times the light stamp is a very large project. The Dean's Office is also the initial secretary of the Dean, and some patients' complaints also come directly to the Dean's Office. Therefore, at the peak of the work, one can even see a teacher in charge of several things at the same time, with the telephone ringing again and again, and all kinds of arrangements for meetings following closely behind. It's really a very busy but energizing place to be.
Management: Mr. Huang, who was responsible for my internship, is a very serious and enthusiastic person. He was quite formal about my internship as an undergraduate. I was given a small quiz just after the report to find the seat I should sit in the office. After narrowly passing the test, I didn't have time to catch my breath before a new task followed, and Mr. Huang would very seriously tell you where your mistakes were and how he thought they should be improved. And Mr. Huang was very enthusiastic to find a book "how to do a good job as a secretary of the leader" for me to study, the book is an old book from the past, but the things in it are quite useful, especially how to deal with the documents as well as the writing of commonly used paperwork, which benefited me a lot. Probably see me read the book is still read, and learned that I have participated in the examination, the web page structure can also do, Mr. Huang decided to recommend me to the hospital management office. Although some of the reluctance, the book is not finished, but I believe that Mr. Huang this arrangement, there must be their own reasons, and, more to see the various departments of the hospital, for me is also a rare learning opportunity.
Institute of Hospital Management
Keywords: serious, jci, xiangfan meeting, research
If Mr. Huang's treatment of my internship is quite formal, then in the medical management, I feel flattered, because there is a special internship code of practice for interns, for the intern's duties, rest and leisure time, as well as the end of the internship should be to meet the requirements of the detailed instructions. I was flattered that there was a special code of practice for interns, which explained in detail the duties, hours of work, and requirements to be met at the end of the internship. Moreover, the first job I was assigned by the director was related to my undergraduate studies, which was to give a presentation on a research project I had participated in. I think I will learn a lot during my internship at the Institute of Medical Management.
Seriousness: The first principle of the work of the Institute of Medical Management is seriousness. This two words, embodied in all aspects, not only but work, including your life and attitude. My character has been a little lazy, so when I was called to the director's office for the first time late, I have not realized how serious it is, after all, the heart is still thinking that I am not a formal employee. As it turned out, I was wrong. The director criticized me severely and told me that he did not want such a thing to happen a second time. Because this is a matter of attitude, ability is sometimes not the most important, but the first attitude should be correct, for a newcomer like me out of school, a rigorous work attitude, will give me a lot of advantages, and will make my life benefit a lot. Walking out of the office, unexpectedly recalled in the school when the secretary of the week often said, you are about to enter the community, others will not be like before as you treat you as a child, do something wrong, do not go to find excuses, but gradually take responsibility for the period to. This is the first time I was treated as an adult to ask, feel mixed feelings, but the most feelings or, I really should change.
In the life of a child, laziness and spontaneity may bring me a lot of freedom and happiness, but to enter the adult society, we should adapt to the rules of survival of adult society.
jci: jci refers to the Joint Commission on Accreditation of Healthcare Organizations (joint commission on accreditation of healthcare organizations abbreviated as jcaho) used to accredit healthcare organizations outside of the United States of America as an affiliated organization. This is also the current Tongji Hospital plans to do a thing, and is responsible for the accreditation work, is the medical management. Because I just missed the last accreditation preparation stage when I came here, I still don't know much about the specific work. Through some comparison work for the Chinese and English standards, just roughly have an understanding of China's current through the jci certification of hospitals have three, guangzhou pray for the blessing of the hospital is the first, and the shaw hospital is the first public hospital. In fact, by reading and consulting the relevant treatment, I myself think that some of the concepts of jci certification can be absorbed by us, but do not necessarily have to pass the certification of each hospital, through the certainly good, but the standards combined with their own hospitals, as a basis for decision-making, is the best use of jci a method.
Xiangfan meeting: March 29 and 30 two days, in Xiangfan First People's Hospital, by the Provincial Hospital Association and Tongji Hospital medical management sponsored by Xiangfan First People's Hospital hosted the work of medical quality improvement of the academic conference held as a pre-session staff I, but because of the time problem can not participate in the very regrettable. When I saw the conference materials later, I knew that I had missed a very good opportunity to broaden my horizons and increase my knowledge. But the preliminary preparations have already made me grow a lot. First of all, it was the writing of the first draft of Mr. Sun's speech. First, it was the collection of the latest information and policies, then the outline, and finally the first draft. This is a typical report writing process, but I never liked to write an outline before, but now I find that with an outline, it is more systematic, and it is not easy to miss the main points, and the things that come out of it are also a bit more organized. Also learned how to paste the envelope faster, but also met the Hubei Provincial Hospital Association, as well as the Hubei Provincial Medical Association responsible for medical disputes and accidents firm work, although it did not go in, but still chaotic excitement.
Research: The research work is a relatively urgent work assigned by the president to the medical management. 2010, in order to implement the national policy on better development of community health services, Hubei Province, the following requirements of each three hospitals and community hospitals to establish one-on-one support or hosting relationship. Tongji Hospital has three community health service centers, how to deal with this task, the hospital leadership to medical management to come up with a research report out.
Through the hospital outpatient office, the market research department of communication, let me shocked a lot, those things we teach in the textbook, very intuitive and vivid in front of me, the gap between theory and reality, let me y feel China's health care reform is a heavy task and a long way to go. Later, when I went to the research, I was very surprised to find that Mr. Tao Hongbing of our college was also involved, of course, I was nervous for a while, but soon the introduction of the person in charge of the community health service center attracted all my attention. Indeed very touching, now the national policy to vigorously develop community health care, vigorously develop basic medical and health services, they are very happy, but there are still many specific problems still need to be solved. Different places, there are different requirements, only these three centers, the situation is completely different, hardware facilities in the country's strong investment, has been gradually improved, but the serious lack of technical force, is the central constraints on the development of community health centers, a number of centers still exist in the implementation of community health service centers, "six as one "
These are the first time I've seen a community health center in the United States.
After the interview, and Mr. Tao has been discussing the development of the community, for some of the tertiary hospitals do not support help community centers also put forward their own views, for the training of general practitioners exchanged views. My insights are very immature, but I think I'm making a little progress.
Soon, my internship is coming to an end. This short three-month period of time, a lot of feelings, a lot of harvest, perhaps before the internship, I think the internship is just a hard task of the school, but only easy to muddle through, but now I find that I am really naive can be. No matter in which department, no matter what work, is a kind of exercise, only different aspects, there is an old Chinese saying, "more skills do not pressure the body," the same, the experience increased, will allow themselves to understand a lot of things. Although still green and childish, but for the future into society, I am no longer confused and fear.