How the CBI provides better services to financial institutions

Reasonable arrangement of business outlets and business hours to ensure the stable operation of basic financial services and key infrastructure. For the temporary adjustment of the closure of outlets, publicity and explanation and customer diversion should be done in advance, and reported to the corresponding regulatory office of the Bureau. The relevant management departments and business lines of the head office and branches (divisions) of the institutions under the jurisdiction of the Bureau shall implement a duty mechanism for key positions during holidays to ensure timely response and effective fulfillment of the supporting financial needs in such areas as the necessities of urban operation, epidemic prevention and control, the necessities of people's lives, and other areas involving the vitality of the country and the people's livelihood. To comprehensively strengthen financial services for medical and scientific research institutions, epidemic prevention and control-related enterprises and front-line medical personnel, etc., proactive docking, the opening of green channels, full support for the fight against the epidemic. We should attach great importance to the industries, enterprises and people who are temporarily trapped by the epidemic, adjust and improve the relevant credit and claims policies, and support them to overcome the impact of the epidemic disaster.

Three, strengthen the premises and staff management

Banking and insurance institutions should conscientiously implement Shanghai's "three covers" and "three uniforms" and other work requirements, and do a good job of employee health monitoring and related information declaration. To configure the necessary health and epidemic prevention equipment, to provide relevant protective supplies for the lobby, counter, security and other front-line positions of service personnel, the implementation of office space and business outlets, disinfection, ventilation, temperature testing and other preventive and control measures. It is necessary to promote technological empowerment, increase the promotion of self-service equipment, online banking, telephone banking, mobile banking and other service channels, enhance the convenience and accessibility of banking and insurance services, and reduce the gathering of personnel. The pressure of epidemic prevention and control caused by cross-mobility of personnel should be effectively reduced by reducing on-site meetings, encouraging telephone and online communication and various other means. If any abnormality is found, it should be reported to the relevant departments in a timely manner, and corresponding preventive and control measures should be taken promptly as required.

Four, to promote the formation of industry synergy

Shanghai Banking Association, the insurance industry associations should be combined with local realities, give full play to the role of industry associations, through the official website, official microblogging to strengthen the knowledge of epidemic prevention and education, do a good job of publicizing the policy, and actively advocate for the organization of member units to better fulfill their social responsibilities. To effectively strengthen industry self-discipline, maintain market order, strictly prohibit speculation, misinterpretation of policies, misleading sales, peer denigration, inflated pricing of financial products and other behaviors, for the city's vast number of financial consumers to provide a safe, secure, hygienic financial consumer environment