Information Technology Outsourcing Services (ITO) 1, Software R&D and Outsourcing Category Scope of Application Software R&D and
Development Services Used in finance, government, education, manufacturing, retail, services, energy, logistics and transportation, media, telecom, public **** utilities, and healthcare industries for the user's operations/production/supply chain/customer relations/human resources and financial management, Computer-aided design/engineering and other business software development, customized software development, embedded software, packaged software development, system software development software testing, etc. Software technology services Software consulting, maintenance, training, testing and other technical services 2. Information technology R&D outsourcing Classes Applicable Scope Integrated Circuit Design Integrated circuit product design and related technical support services, etc. Providing e-commerce platforms Providing information platforms for e-trade services, etc. Testing platforms Providing e-commerce platforms and information platforms for e-trade services Testing platforms Providing testing platforms for the development and application of software and integrated circuits 3. Information system operation and maintenance outsourcing Category Scope Information system operation
and maintenance services Customer internal information system integration, network management, desktop management and maintenance services; information engineering, geographic information systems, remote maintenance and other information system application services Basic information
technology services Basic information management platforms p>Technology services Basic information technology services such as integration of basic information technology management platforms (IT infrastructure management, data centers, hosting centers, security services, communication services, etc.) Technical business process outsourcing services (BPO) Classes Applicable Scope Enterprise business process
Design services Provide process design services for internal management, business operations, etc., for the client enterprises Enterprise internal management
Database Services Provide data analysis, data mining, data management, data use services for back-office management, human resources management, finance, audit and tax management, financial payment services, medical data and other internal management services for client companies; undertake professional data processing, analysis and integration services for clients Enterprise Operation
Database Services Provide technical research and development services for client companies, Application customer analysis, database management and other services for enterprise operation, sales and product after-sales service. Mainly includes financial services business, government and education business, manufacturing business and life sciences, retail and wholesale and transportation business, health care business, communications and public **** business business, call centers, etc. Enterprise Supply Chain Management Database Services Provide customers with the overall program design and database services for procurement, logistics Technical Knowledge Process Outsourcing (KPO) Scope of application Intellectual Property Research, Pharmaceuticals and Biologicals Technology R&D and testing, product technology R&D, industrial design, analytics and data mining, animation and online game design and development, educational courseware development, engineering design and other fields GARTNER (GARTNER) Consulting definition: GARTNER by the end-users and IT service providers use the main method of purchase of IT services market is divided into: discrete services and outsourcing that is, outsourcing services.
ITO can include a combination of product support and professional services used to deliver IT infrastructure, or enterprise application services, or both, to a customer to ensure their business success. At a minimum, outsourcing will include certain IT managed services, and ITO is further subdivided into data center, desktop, network and enterprise application outsourcing.
BPO is "the delegation of one or more IT-intensive business processes to an external provider who owns the management and control of selected processes. These above businesses are executed based on well-defined and measurable methods." Business processes that are outsourced to ESPs include logistics, procurement, human resources, financial accounting, customer relationship management, or other management or consumer-facing business functions, among others.
IDC's definition: IDC considers the IT services market to be comprised of three submarkets: the IT outsourcing market (ITO), the consulting and systems integration market (C&SI), and the technology product support market (TPS). The main business outsourcing (BPO) market includes business process outsourcing services such as procurement, financial accounting, training human resources, customer service, etc. The IT outsourcing (ITO) market and the main business outsourcing (BPO) market ****together comprise the service outsourcing market.
Biobo Management Consulting defines: service outsourcing is the enterprise in order to focus its limited resources on its core competitiveness, based on information technology, the use of external professional service providers of knowledge of the labor force, to complete the original work done by the enterprise, so as to achieve cost reduction, improve efficiency, improve the ability of the enterprise to adapt to the market environment and optimize the core competitiveness of the enterprise a kind of services. Mode. From the manufacturing industry to a wide range of service industries, the information technology industry outsourcing ratio is the highest, up to 55%, followed by administrative management, accounting for 47%, distribution and logistics 22%, finance 20%, human resources 19%, 18% of the manufacturing industry, customer service centers, 15%, sales / marketing 13%, real estate facilities management 11%, 9% of the traffic.
From the distribution of industries involved in the offshore business of the top 100 global offshore outsourcing, the financial industry accounts for the largest share of 69%, followed by 47% of the telecom, 41% of the software industry, 33% of the manufacturing industry and 28% of the health care, retail and consumer, government services also accounted for a considerable share of 21% and 15%, respectively, 6% of the infrastructure, 5% of the logistics, leisure and recreation 4%, 3% of the energy industry, such as oil and gas, 3%. Oil, gas and other energy industries 3%.
From the type of jobs involved in outsourcing, the United States, for example, which has the largest outsourcing market for service outsourcing, office and administrative assistant positions account for more than 50% of the total number of outsourced jobs, followed by computers and mathematics, which is one of the earliest to implement the outsourcing of jobs to the outside world, and will fall to 14% by 2015, business and finance and management positions account for about 10%. The overall subject system*** is divided into three levels of four categories of twenty-five assessment subjects twenty-eight different professional direction, details of which can be consulted with the local project implementation agencies.
ITO (Information Technology Outsourcing) No. Subject Name Remarks NSO-ITO-0101 Software Development Engineer (JAVA) Junior, Intermediate, Senior NSO-ITO-0102 Software Development Engineer (.NET) Junior, Intermediate, Senior NSO-ITO-0103 Software Development Engineer (C) Junior, Intermediate, Senior NSO-ITO-0104 Software Development Engineer (C) Junior, Intermediate, Senior NSO-ITO-0104 Software Development Engineer (C) Junior, Intermediate, Senior 0104 Software Development Engineer (Mobile Platform Development) Junior, Intermediate, Senior NSO-ITO-0201 Test Engineer (Software) Junior, Intermediate, Senior NSO-ITO-0202 Test Engineer (Hardware) Junior, Intermediate, Senior NSO-ITO-0301 Design Engineer (Graphic) Junior, Intermediate, Senior NSO-ITO-0302 Design Engineer (3D) Junior, Intermediate, Senior NSO-ITO-0302 Design Engineer (3D) Junior, Intermediate, Senior NSO-ITO-0302 Design Engineer (3D) Junior, Intermediate, Senior Engineer (3D) Junior, Intermediate, Senior NSO-ITO-0303 Design Engineer (Animation) Junior, Intermediate, Senior NSO-ITO-0304 Design Engineer (CAD) Junior, Intermediate, Senior NSO-ITO-0401 System Security Engineer (Security) Junior, Intermediate, Senior NSO-ITO-0402 System Security Engineer (Storage Backup) NSO-ITO-0401 System Security Engineer (Security) Intermediate, Intermediate, Advanced NSO-ITO-0402 System Security Engineer (Storage Backup) Intermediate, Advanced NSO-ITO-0403 System Security Engineer (Disaster Recovery) Intermediate, Advanced NSO-ITO-0404 System Security Engineer (Encryption) Intermediate, Advanced NSO-ITO-0501 System Operation and Maintenance Engineer (Equipment Maintenance) Primary, Intermediate, Advanced NSO-ITO-0502 System Operation and Maintenance Engineer (Network Management) Primary, Intermediate, Advanced NSO-ITO-0503 System Operation and Maintenance Engineer (Database Management) Junior, Intermediate, Senior NSO-ITO-0504 System Operation and Maintenance Engineer (Software System) Junior, Intermediate, Senior NSO-ITO-0601 System Integration Engineer (Internet of Things) Junior, Intermediate, Senior NSO-ITO-0602 System Integration Engineer (Software) Junior, Intermediate, Senior NSO-ITO-0603 System Integration Engineer (Network) Junior, Intermediate, Senior NSO-ITO-0604 System Integration Engineer (Industrial Control) Junior, Intermediate, Senior NSO-ITO-0605 System Integration Engineer (Control) Junior, Intermediate, Senior NSO-ITO-0701 Communication Engineer (Network Planning) Junior, Intermediate, Senior NSO-ITO-0701 Communication Engineer (Network Planning) Junior, Intermediate, Senior NSO-ITO-0702 Communication Engineer (Network Planning) Junior, Intermediate, Senior ITO-0702 Communication Engineer (Network Optimization) Elementary, Intermediate, Senior BPO (Business Process Outsourcing)
Process Outsourcing Category Subject Content Remarks No. NSO-BPO-0101 Human Resource Manager Elementary, Intermediate, Senior NSO-BPO-0201 Call Center Manager Elementary, Intermediate, Senior NSO-BPO-0301 Data Processing Engineer (English, Japanese, Korean) NSO-BPO-0401 Data Processing Engineer (English, Japanese, Korean) NSO-BPO-0401 Data Processor (English, Japanese, Korean) NSO-BPO-0401 Data Analyst (English, Japanese, Korean) Intermediate, Senior NSO-BPO-0501 Financial Manager Elementary, Intermediate, Senior NSO-BPO-0601 Logistics Manager Elementary, Intermediate, Senior NSO-BPO-0701 Marketing Manager Elementary, Intermediate, Senior NSO-BPO-0801 Convention Manager Elementary, Intermediate, Senior NSO-BPO-0901 Financial Manager Elementary, Intermediate, Senior NSO-BPO-0101 Human Resources Manager Elementary, Intermediate, Senior NSO-BPO-0101 Call Center Manager Elementary, Intermediate, Senior NSO-BPO-0901 Financial Manager Elementary, Intermediate, Advanced NSO-BPO-1001 Property Manager Elementary, Intermediate, Advanced NSO-BPO-1101 Supply Chain Manager Elementary, Intermediate, Advanced Language No. Subject Content Remarks NSO-FL-0101 English for Service Outsourcing Elementary, Intermediate, Advanced NSO-FL-0201 Japanese for Service Outsourcing Elementary, Intermediate, Advanced NSO-FL-0301 Korean for Outsourcing of Services Primary, Intermediate, Advanced NSO-FL-0401 French for Outsourcing of Services Primary, Intermediate, Advanced NSO-FL-0501 German for Outsourcing of Services Primary, Intermediate, Advanced NSO-FL-0501 German for Outsourcing of Services Primary, Intermediate, Advanced NSO-FL-0501 German for Outsourcing of Services Primary, Intermediate, Advanced NSO-OPM-0101 Outsourcing Manager Primary, Intermediate, Advanced NSO-OPM-0201 Offshore Bridge Engineer (for Japan) NSO-OPM-0201 Offshore Bridge Engineer (for Japan) Intermediate, Senior NSO-OPM-0202 Offshore Bridge Engineer (for Europe and America) Intermediate, Senior NSO-OPM-0203 Offshore Bridge Engineer (for Korea) Intermediate, Senior Is the application online? Or directly from the test center?
Candidates will register at the local test administrators that have been approved and licensed by the National Service Outsourcing Examination Administration Center (NSO-OPM).
How do I register for the NSO exam? What materials are required
Candidates can register at the local test implementation agencies, and at the same time produce or submit the following materials: (a) legally valid original and photocopy of the identity card; (b) students need to submit a copy of the student ID card or the original school certificate; (c) a copy of the valid computer skills training documents; (d) social workers need to provide the original certificate of the unit of the relevant work for more than a year (v) Four one-inch standard color registration photos with white background. What are the requirements for taking the NSO Unified Exam?
Citizens of the People's Republic of China, with full capacity for civil behavior, law-abiding, with a certain degree of computer skills, with one of the following conditions, can register for the NSO examination. Detailed requirements for registration of different subjects can refer to the subject examination notice. (a) engaged in service outsourcing-related work for more than one year; (b) to participate in computer technology training, and hold a valid computer technology training certificate issued by the competent authorities authorized at or above the provincial level; (c) with secondary school or equivalent education or related professional colleges and universities, vocational colleges and universities students; (d) to participate in the NSO project training, to achieve the required number of hours.