1. Consumers can return goods purchased on the Internet, television, telephone, mail order, etc. within seven days from the date of receipt of the goods without stating the reason.
2. The following goods are excluded: custom-made by consumers, live and perishable, online downloads or digitalized goods such as audio-visual products, computer software, etc. opened by consumers, delivered newspapers and periodicals.
3. Other goods that are not suitable for return according to the nature of the goods and confirmed by the consumer at the time of purchase, are not applicable to the return of goods without reason.
4. Returned goods should be intact, the operator shall return the price of goods paid by the consumer within seven days from the date of receipt of the returned goods.
5. The shipping cost of returned goods shall be borne by the consumer, unless otherwise agreed between the operator and the consumer.
Products returned within seven days without reason need to pay attention to the following matters:
1. The following commodities can be exempted from the provisions of the seven-day return without reason:
(1) commodities that are likely to affect the safety of the person or the life and health of the goods after unpacking, or unpacking of commodities is likely to lead to changes in the quality of the goods;
(2) the value of the goods is more depreciated once activated or tried (3) Goods that are close to the expiration date of the shelf life or defective goods, which have been indicated at the time of sale.
2. Consumers who choose to return goods without reason should be returned within seven days from the date of receipt of goods to the seller of online goods to send a notice of return. The seven-day period starts from the day after the consumer signs for the goods. Consumers should return the goods themselves, accessories and gifts together.
3. If there is an agreement between the merchant and the consumer, the refund shall be made in accordance with the agreed method of refund, and if there is no agreement, the refund shall be made in accordance with the method of payment at the time of purchase.
In summary, the legal provisions of the seven-day no reason to return the goods mainly include consumers in the network, television, telephone, mail order and other means of purchase of goods in the date of receipt of the goods within seven days can be returned without stating the reasons. However, some special commodities such as custom-made by consumers, fresh and perishable, digitalized commodities such as audio-visual products, computer software downloaded online or unsealed by consumers, delivered newspapers, periodicals, and commodities that are not suitable to be returned according to the nature of the commodities and confirmed to be unfit for return by the consumers at the time of purchase shall not be applicable to the return of commodities without reasons. The returned goods should be kept in good condition, the freight cost of the returned goods shall be borne by the consumer, and the operator shall return the price of the goods paid by the consumer within seven days from the date of receipt of the returned goods.
Legal basis:
The Law of the People's Republic of China on the Protection of Consumer Rights and Interests of the People's Republic of China
Article 25
When an operator sells commodities by means of the Internet, television, telephone, mail order, etc., the consumer shall have the right to return the commodities within seven days from the date of receipt of the commodities, and no reasons need to be given for the return of the commodities, with the exception of the following commodities: (1) customized by the consumer; (2) Fresh and perishable; (c) online downloads or consumer unsealed audio-visual products, computer software and other digital goods; (d) delivery of newspapers and periodicals. In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by the consumer at the time of purchase are not applicable to return without reason. The goods returned by the consumer shall be in good condition. The operator shall return the price of the goods paid by the consumer within seven days from the date of receipt of the returned goods. The freight costs of returning the goods shall be borne by the consumer; if the operator and the consumer agree otherwise, in accordance with the agreement.