Part 1: Hospital development I have a speech
Hospital development I have a speech
Fellow leaders, colleagues, hello!
Have you ever seen an eagle soaring in the sky? It is the yearning and hope written in the sky, written in the wings of the dashing and proud, and I am this group of eagles, with a lineage of the desire to fly to the Fuyang Hospital. Since I am an eagle, I will fight to the sky; since I am a member of Fuyang Hospital, I will be splendid to Fuyang. Ten years ago, when I really set foot on this solid land with excitement and thrill, my heart communicated with Fuyang at zero distance. I have the passion to fly, the ambition to point out the river and mountain, the ambition to try to compete with the sky, and more than anything else, the conviction to do a good job in Fuyang.
Doo turn the stars, more than ten years in a hurry, I walked from a childish student through the spring, summer, autumn and winter, walked through the sweet and sour, towards growth, walk to today; our hospital has experienced changes again and again, in the storm continues to grow and develop. For more than ten years, the tenet of "I am proud of the hospital's prosperity, and I am ashamed of the hospital's decline" has been kept in our hearts. For more than a decade, I interpret themselves, show their talents, blossomed youth, burning life, our efforts are finally not in vain, our sweat is not in vain, when the hospital only dozens of employees, two-story building, around is a desolate, has grown into nearly 200 employees, six-story inpatient ward building, 160 beds of the first-class hospital, driven by the development of the hospital, the hospital is around! Under the development of our hospital, the hospital is surrounded by people, traffic, a prosperous scene. What does all this rely on? Relying on our sincere heart, our unity and hard work of the collective spirit!
I remembered a story from my childhood: Cao Cao gave his sons a chopstick each, and asked his sons who could break him? His sons all broke the chopsticks easily, and then he took out another chopstick and asked his sons, "Who can break it at once? After a long time, none of his sons could break it, at which point Cao Cao told his sons: "Do you understand? A chopstick you can easily break it, but if the chopsticks are united together can not be easily broken, it is like between you brothers, if you are united together, the enemy wants to defeat you will be very difficult, but if you are not united, then like a chopstick, it is easy to be defeated by the enemy.
For more than a decade, we have been in the same boat through thick and thin, and for more than a decade, we have been in the same boat ****. 2003, a human catastrophe swept through my Chinese land, from Guangdong to Beijing, SARS quickly spread throughout the country, Fuyang as the source of the national civilian workers, detection and control of the epidemic task is difficult and huge, our hospital is responsible for the Fuyang stay observation station and a few of the main trunk trains on the tour of the heavy task, the hospital is also responsible for the Fuyang stay observation station and several main trunk trains on the tour, the hospital is also responsible for the SARS epidemic. In the face of SARS, everyone will have had the feeling of "darkness" coming. Worry, fear, however, in the face of "darkness", but no one retreat, the emergence of the initiative to fight the moving scene, a short period of "darkness", we become more confident, more determined, more united. In the face of this test, everyone acted, to give their own strength, *** through difficult times. Showing the world the selfless and fearless dedication of our white angels; showing a kind of rationality, a kind of self-discipline, a kind of unity, a kind of fraternity, a strong sense of social responsibility and dedication. This is our Fu medical people, our Fu medical spirit!
Fuyang Hospital, although young, but has been through the storms, in the hospital "localization" process, so that we feel the crisis; in the field of economic tide, when the "drought and flood" of the railroad hospital no longer exists, the smooth realization of the transition, a new "Fuyang Hospital". A new "Fuyang Fourth People's Hospital" so that we are new, in the face of new situations, new pressures, we have ushered in a new challenge, a new opportunity for development, in order to the development of the hospital we brainstorming, brainstorming; in order to expand the influence of the hospital and popularity, to attract more patients, we continue to study, improve our own In order to expand the influence and popularity of the hospital and attract more patients, we continue to learn, improve our own business level and improve our service attitude. Although each of us is only an insignificant molecule of the hospital, but we are willing to extend our warm hands, for the survival and development of the hospital to contribute our modest strength, always take the development of the hospital as its own responsibility, bearing in mind that "the hospital depends on me to develop, I rely on the hospital to survive" purpose. Ordinary jobs have pain, fatigue, more persistence. Passion like flowers, bloom our youthful style; passion like fire, sublimation of the value of our lives, the more passionate the more intense, so we have a greater harvest, the harvest is the sublimation of the personality, the will to sharpen, the cultivation of sentiment. For the patients in pain to send a knowing look, a smile, to give them inspiration, to give them the comfort of the soul, so that they come to the pain, smile and go, this is the meaning of our life, our life in its entirety. Laboratory is part of the hospital, perhaps no one can appreciate the tediousness of our test work, every day, when we put on a white coat into the workplace, the face of a variety of patients, heard the groans of pain, to see the sad face, smelled a variety of odors emitting a specimen, and we have never had the slightest slack and boredom, bearing in mind the duties, meticulous, strict operation
work, checking carefully, because we know that they are in pain, they will not be able to see, but will not be able to see. We know that every number and every symbol we write down is related to a person's health, a family's happiness, and more importantly, to the reputation and honor of our hospital. I am very glad that I am a member of this collective, we are united, we are upward. We are tolerant, we are dedicated, when our collective and hospital interests conflict, we can think of the hospital, from the overall situation, all the aggrieved and not emancipated in the bottom of the heart, head down to work. Although our position is ordinary, ordinary like grass, although small grass, but also paved the same green boundless prairie! Sowed spring seeds, there will be autumn fruit; sprinkle sweat, there will be harvest.
In recent years, with the increase in the number of patients, the reduction of personnel in the department, our workload is increasing, every day there will be due to a variety of illnesses and can not go upstairs to check the outpatients, and we will be without complaint downstairs for them to do the examination, and even provide door-to-door service, in addition to the normal work is also responsible for the heavy physical examination of the task, no matter how many specimens we are guaranteed to complete the same day, and sometimes dry on the Late at night, continuous overtime, continuous late at night, boiled red eyes, boiled everyone haggard heart, even tired to cry but no one has never had any complaints about this, more did not report an overtime to the hospital, because we are always loaded with the heart of the "everything for the patient, for all the patients, for all the patients, for all the patients," the concept of service, so that the patients are satisfied, can win their smile, can win their smile. Patient satisfaction, to win them a smile is our greatest comfort, not to mention that they are the survival and development of the hospital God, is our life of food and clothing it! On the chessboard of life, I admire the style of the car, frank and straightforward; but I am more willing to be a pawn, towards the goal of the struggle for the cause of the test, indomitable, never look back!
The crowd paddles to open the boat, although the power of each of us is meager, the development of Fuyang four hospitals rely on these meager strength, in the new situation, in the face of new opportunities and challenges, Fuyang four hospitals this sail to the sea ship can go more stable and farther, we need to fight for each one of the struggle! Although there will be dangerous beaches, wind and waves on the way, the sturdy eagle will surely flap its wings, and the fearless gaze will surely light up the road ahead.
Breathe a breath of fresh air, let the heart of the dream resurrection, let us fly together! Do not ask who the sun rises for, the sun rises for each of us as long as we work together, Fuyang four hospitals tomorrow will be better and more brilliant! Thank you all!
Part II: I contribute to the development of the hospital speech
To see the small to promote the development.
1 I am from the Department of Obstetrics and Gynecology Xue Yan, first of all, thank you for the hospital to give us an opportunity to think about the speech, I want to speak today on the topic of small and large to promote the development.
2 In the title before the beginning of the first I would like to introduce you to the picture of this person, this is the lion city of Singapore Alexandra Hospital's Lu Sheng Lie president, why put him in front of it? Because he turned Alexandra Hospital from the worst hospital in Singapore into a benchmark hospital for six consecutive years to get the most satisfied hospitals in Singapore. When confronted by reporters about the secret of his success, he said, "The patient is the most important person in the hospital, and everything done in the hospital should put their health interests and convenience in the first place, which is the most accurate understanding of the quality of service." This is similar to the "patient-centered" concept we advocate, standing in the patient's point of view of our hospital environment found the following need to improve the program.
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4 First of all, please imagine with me the following scenario, when you endure the pain of illness to an unfamiliar hospital, at this time the pain of the disease affects your logical judgment of the things around you, the mood is also anxious because of the rush to seek medical treatment and restlessness. The cumbersome procedures and incomplete instructions (signage) system make you confused, back and forth several times, and even go in the wrong direction or get lost.
When you finally get to the doctor, can you tell him what's wrong with you? I often encounter in the outpatient emergency room with a bewildered patient with a checklist to look around, for can not find and anxious, to see the doctor annoyed has become a common phenomenon. From this point of view, our hospital can
5 set up a floor index map in the outpatient hall, next to the hallway, next to the elevator and inside the elevator should be set up.
6 in the access to the relevant departments of the wall to install color lighting signs, very beautiful, both night lighting and eye-catching instructions. In order to facilitate access to the mood of impatience, unwilling to look at topographic maps and hanging overhead signs and poor eyesight of elderly patients simple identification, we can use eye-catching lines on the ground along the way to identify the guide route, pay attention to the significance of the sign lies in the meaning of allowing people to simply and quickly go to their destinations, so it should be set up to try to simplify the general point of view of our eyes are the most likely to find the more brightly colored things. As shown in the figure, we also according to the color of the different colors to distinguish between different colors to make the sign more clear at a glance. 7 Not only do we need to do a good job of guiding the halls, but during the peak season of patients, nursing staff are dispersed to all floors to guide patients and triage patients in an orderly manner. Consultation patients for each clinic topography is not clear, but also can not read the distribution map, there may be wandering for a long time have not been able to find the appropriate clinic, and then if you run to the first floor to ask, is bound to increase the negative emotions of patients. And in the guidance of the time, can patrol the floor of the situation, for different patients sudden discomfort, fighting and other abnormalities can do timely report and deal with. Reduce the occurrence of adverse events.
8 patients arrive at the clinic and the doctor to communicate with the condition of the hospital's inspection locations scattered, patients are difficult to remember, in the floor in the bumps waste of time, in order to facilitate the examination of first-time patients, the future can be in the examination of the application form in a more conspicuous position to print out the specific floor, for the current checklist we can also be in the application form on the use of stamps in the manner of quickly informing the patient about the specific floor, such as laboratory tests can be stamped next to a chapter (outpatient department, third floor). Chapter (third floor of the outpatient department) 9 It is suggested that the consultation phone number of each department can be hung in the hall, so that patients can get faster service. First aid contact number set in a more conspicuous position, for the neighborhood residents call for help to win valuable time.
10 to strengthen the promotion of intra-departmental programs. Each department will be the department's information, publicize the department's advanced technology, equipment and treatment project introduction, our hospital for the newly opened project many departments have to produce the relevant publicity folders placed in the corridor, halls, etc. Few people read, so that did not reach the effective promotion efforts. The newest addition to the list is the newest addition to the list, the newest addition to the list.
11 often encountered with a list of patients to the office to the "accounting" of the patient, after communication and explanation of the majority of patients on the explanation of the acceptance, while some patients for our verbal explanation that too one-sided can not accept. In the case with the emotions of our
operation will be difficult to achieve the effect of patient satisfaction, it is recommended that the list of the day after the addition of a written explanation of the cost of pharmacy services, increase the patient's sense of trust, so that each patient can understand the purpose of this item of charges, and better carry out our diagnosis and treatment care.
12 now our hospital on the notification of praise is relatively scarce, we should be rewarded and punished clearly, it is recommended that the annual evaluation of 10 outstanding contributions to the medical staff, the outstanding old Chinese medicine and our staff good personal deeds made of short films hospital rolling publicity. In this way both can actively improve the encouragement of advanced, spurring backward, the formation of you catch up with me, the courage to create a good working atmosphere of my first; but also by the individual's brand benefits to form the hospital's brand, an invisible business card, which led to the development of the department, the hospital.
13 In fact, the word "small to see the big" is from the famous writer of the war period, Mr. Lao She's novel Zhao Ziyi, meaning that the small can be seen from the big, meaning that through small things can be seen through the big section, or through a small part of the whole. From a behavior to see the other side of the person, from a detail, to see the construction of a hospital. Like building a building first foundation, only to strengthen the details of the hospital, we all do their own work, do a good job in the work of the little things. The idea of all for the sake of the patient, to the implementation of every aspect of medical services. By strengthening the hospital's medical service management, and constantly improve medical technology, do not let the "patient-centered" become an empty talk, to provide patients with convenient, safe, warm and humane service, to create a unique service advantage of my Jiangzhong Hospital, in order to enhance the competitive strength of the hospital, so that it stands tall in the forest of medical competition.
Part III: New Ideas for Hospital Sustainability Speech
Into the 21st century, the development of China's hospitals are faced with a new situation: ushered in the era of the knowledge-based economy, the accession to the World Trade Organization (WTO), with the establishment of the health insurance market, the reform of the medical system, etc., hospitals are faced with the competition will be increasingly fierce. Many hospitals have repositioned themselves and formulated new development strategies. It is of great practical significance to study the issue of sustainable development of hospitals.
The strategy of sustainable development is a comprehensive guiding strategy for the medium- and long-term development of the economy and society, and improving the core competitiveness of hospitals is the key to sustainable development. In the current situation, the establishment of a new hospital management mechanism, innovation mechanism, and learning organization, while establishing a modern hospital service model is the inevitable trend of future hospital development.
1 hospitals face the challenge
1.1 hospital development must adapt to the changes in the economic system According to the country's characterization of the health sector, hospitals should not be profit-oriented. But the government investment is seriously inadequate, medical prices and value of the serious deviation, hospitals on the one hand, according to the "welfare price" to provide services to the community, on the other hand, according to the market price of the payment of various expenses, the development of the hospital is difficult to walk.
1.2 Hospital development must be adapted to the reform of the health insurance system After the implementation of the health insurance system, the competition between hospitals further intensified, hospitals - hospitals, hospitals - pharmacies to compete for the designated medical care will be fierce competition, and even the introduction of "double defeat - price reduction" of the irregular competition mechanism; patients have to pay a certain amount of medical fees, the medical care of the patient to pay a certain amount of money. The patient has to pay a certain amount of medical fees, the medical level, quality of care, service attitude and prices put forward higher requirements.
1.3 The development of hospitals must adapt to changes in the hospital compensation mechanism medicine "separate accounting, separate management", the state will gradually reduce the drug revenue compensation to hospitals. In the country's current compensation mechanism for hospitals is not perfect, deepen the reform, tap the potential, the development of new economic growth is the hospital to increase economic income, to ensure that the hospital's benign operation of the important initiatives.
1.4 The development of hospitals must adapt to the changes in the modern medical model In the case of changes in the disease spectrum, chronic diseases, population aging and other issues are becoming increasingly prominent, the original medical model can not adapt to the needs of society, and more due to the influence of genetics, behavior, psychological factors, lifestyle, the social environment, people are looking forward to the holistic medical model, that is, the bio-psycho-social model of medicine, the hospitals have to Timely adjustment of medical staff's education, learning, technology and scientific research, the ability to communicate with people, to adapt to the growing needs of society.
1.5 Hospital talent management facing the external environment
1.5.1 Domestic and foreign competition for talent is becoming increasingly fierce In the 21st century, the life sciences will move forward at an alarming rate, and the pharmaceutical profession has been one of the top ten professions with the greatest demand for talent. After joining the WTO, in accordance with the relevant
rules, China will allow the establishment of Sino-foreign joint venture hospitals, foreign investment in joint venture hospitals can be as high as 70% of the holding ratio. Therefore, with the establishment of joint venture hospitals, in accordance with the general practice of multinational enterprises, will certainly implement the strategy of localization of talent, that is to say, foreign medical personnel of our country's battle line has been extended from outside the country to the territory of domestic hospitals and foreign consortiums in the territory of the fight for medical talent has been inevitable. In fact, hospitals are facing the same fierce competition for talents from domestic sources. Open recruitment of hospital discipline leaders has become a means for some large hospitals to compete for talents, and the conditions offered are becoming more and more generous. On the one hand, the competition between domestic hospitals for high-level talent has been nearly white-hot; on the other hand, the stock of high-level talent in China is seriously insufficient, and demand exceeds supply.
1.5.2 Talent mobility mechanism gradually formed With the implementation of personnel agency system, the two-way selection mechanism of talents and units has been formed. Under the planned economy, the mode of relying on archives to card people has become obsolete, and many cities have also formulated the system of free entry of undergraduate education, so the mode of relying on the hukou to card people does not exist anymore. According to the current personnel agency system in China, the contract between the two sides is renewed every three years, each time before the renewal of the two-way choice, which means that any talent, he can always change from a "contract person" to a "free man", to grasp the right to choose to stay or go. This means that any talent can always change from a "contractual person" to a "free person", and he can grasp the right to stay or go by himself. From the national policy orientation, the state is to encourage the marketization of talent allocation, that is to say, the policy environment for the flow of talent has been available.
1.5.3 Difference in wages and benefits It is well known that the current wage and benefit system of China's hospitals is formed in the planned economy, from the structure and total wages, compared with foreign countries, the difference between high-level talent in more than 15 times; compared with the domestic hospitals of foreign capital, the difference between high-level talent is also in the more than 5 times. 20 centuries ago, the state-owned hospitals compared with the non-state-owned units, and the advantages of housing, pensions, medical care and so on. The advantages of state-owned hospitals compared with non-state-owned units in the 20th century, and housing, pensions, medical care, etc., and at present, these advantages have been gradually weakened, and the advantages of talent competition is clearly no longer exist.
2 knowledge economy-oriented planning strategies for sustainable development of hospitals
Into the 21st century, we ushered in the era of the knowledge economy, improve the core competitiveness of hospitals is the inevitable choice of sustainable development of hospitals, the essence of the core competitiveness of the hospitals should be "knowledge and skills". The essence of core competitiveness should be "knowledge and skills". Its characteristics are unique, excellent, rooted in the organization, competitive advantage is sustainable. Although core competitiveness will not be gradually consumed like tangible assets, if the organization does not pay attention to updating and development, the organization's advantage will be lost as time goes by and competitors continue to progress and surpass. To maintain and expand the lead in core competitiveness and gain a lasting competitive advantage, it is necessary to grasp the future development trend of the market.
2.1 Implement the strategy of strengthening hospitals through science and education, increase the cost of investment in education, and strive to improve the core competitiveness of hospitals Looking back at the course of modern economic development, the power of science and technology has almost always played a decisive role. In the era of knowledge economy, the focus of competition will undoubtedly be more focused on science and technology and education. It can be taken to send out for further training and in-hospital lectures
Seminar exchanges and assessment to form a good learning atmosphere. Improve the diagnosis, treatment and prevention of disease knowledge system awareness and mastery. To strengthen the cultivation of talents. Talent is the key to technological innovation. The cultivation of talents is a systematic project to select and cultivate professional and technical personnel who are energetic in work, energetic in technology, attainments in academics and ideas in management to serve as the backbone of the hospital. Attract high-level technical talents to work in the hospital with favorable treatment, which can be short-term or long-term. Improve the internal conditions, adapt to the external environment, with a sense of crisis and urgency of the competition for talent, and improve the level of talent management is the urgent need for strategic management of the hospital.
2.2 Scientific and reasonable organizational structure and efficient and orderly management system, is the premise of the core competitive force of the hospital China's reform and opening up of the economic wave why there are some short-lived enterprises? For example, three oral fluid, when the popularity of the year, why the splendor is no longer? It shows that it has no core competitiveness. The core of core competitiveness is knowledge, the key to success or failure is the system. The success of a hospital certainly has many factors, but the success of sustainable development depends on the success of the system. When it comes to management system, we can easily associate it with supervision and control, which is the narrow sense of management system. The management system in the broad sense can be further divided into two aspects: incentive system and monitoring system. Enhance the core competitiveness of the hospital not only to monitor the management system to improve, incentive system must also be aligned. China's biggest reform breakthrough since the reform and opening up is the incentive system. The incentive system in hospital management has to be further deepened.2.3 Build a learning hospital, strengthen technological innovation, enhance core competitiveness The key to sustainable development of hospitals lies in the enhancement of the core competitiveness of hospitals. In today's rapidly changing medical science, continuous innovation is fundamental to maintain the core competitiveness of hospitals, and innovative discipline leaders and learning teams are the power to maintain the core competitiveness of hospitals. Whether it is the challenge posed by the change of disease spectrum to medicine or the problem of insufficient compensation mechanism in health reform, it can only be solved in the development, technological innovation can become a new economic growth point in the medical industry to meet the development needs of hospitals and the health needs of the people. The establishment of innovation as the core competitive advantage of the hospital, the creation of a learning organization is very important.
Create a good hospital learning environment, create a learning hospital, we must strive to establish an environment conducive to organizational learning, including learning networks and learning facilities based on the construction of hardware and learning incentives based on the construction of software for the hospital in the individual learning, team learning, organizational learning on the three levels are to provide good conditions for employees to have peace of mind to learn, good at learning and happy to learn. Learning atmosphere and environment. Only when learning becomes a culture, y rooted in the minds of employees, subtle influence on their behavior, in order to form a lasting development strategy.
2.4 The establishment of a modern hospital service strategy to adapt to the changes in the development strategy of the hospital The core competitiveness of the hospital is the hospital's ability to innovate, and this innovation is mainly expressed in the two major aspects of technology and service. In the face of the intensification of hospital competition, hospital development space to broaden the development of hospital technology and services appear to be the most important, and the two can not be ignored. Hospital service quality and service level is a hospital is good or bad the most intuitive performance, a service is not optimistic about the hospital, even with a high level of technology, people are still far away. In the management of medical services, focusing on the patient's feelings is more meaningful. Therefore, the establishment of the concept of hospital service development is imperative to enhance the value of hospital services, is better to meet the needs of the people's medical needs, is the need for hospitals to achieve sustainable development.
Hospital management should be "medical-centered" to "patient-centered" direction of change, medical work is not only the patient's overall faulty parts of the "maintenance", but also the patient's health. ", but the patient's medical treatment as an organic whole. Hospital services have also expanded from disease prevention and treatment to the protection of health, but also gradually expand to health promotion, improve the quality of life and extend life. Obviously, the establishment of medical aesthetic values, to strengthen the humanistic care of modern medicine, more in line with the law of sociology and medical development.
The development of hospitals from the "heavy technology, light service" tendency to hospitals "heavy technology and service integration" brand change. The transformation of the modern medical model is to emphasize the comprehensive medical model from the holistic medicine, both the natural attributes of human beings, and the social attributes of human beings. This transformation of the medical model is fundamentally the inevitable trend of medical development and results, but also an important symbol of the modernization of hospitals in the 21st century, showing five major trends:
(1) from physiological services to comprehensive services; (2) from the rough service to refined services; (3) from the generalized service to personalized services; (4) from basic services to special services; (5) from professional services to social services. professional services to socialized services.
Hospitals are being transformed from the electromechanical stage of hospital development to the process of digital hospital development. Digital hospital refers to the network technology to digital medical equipment, digital medical imaging systems and digital medical information systems and other all clinical medical operations process into the digital network, to achieve the clinical medical work of paperless and pieceless operation. The impact of digital hospitals on medical services is also extremely profound, we can envision: all the medical treatment can be carried out online, all the examination can be carried out automatically through the terminal of the network, all the digital processing of medical information, routine medical drugs can be e-commerce operation, etc., so what kind of revolution will happen in the hospital? We envision that the digital hospital to a certain extent will be: optimization of workflow, optimization of information collection, optimization of medical services, optimization of the management model.
In short, with the accelerating process of economic globalization, the entire social environment has undergone unprecedented changes, the development of hospitals have been faced with the competition of disciplines, the competition of economic benefits, the competition of economies of scale, the competition of medical characteristics and the competition of social benefits, as a modern hospital managers can only grasp the opportunity for development, planning the development of a good future in order to dissolve into the orbit of change, to welcome the arrival of the service economy. The arrival of the service economy, so that the hospital into a benign track of sustainable development.