it outsourcing company, also known as software outsourcing company, is engaged in it outsourcing services, the so-called it outsourcing services, is the information technology construction of the enterprise to the professional services company to do, the enterprise will be all or part of the functions of the IT department outsourced to the professional third-party IT outsourcing company to manage and focus on the development of the enterprise's core business.
Software outsourcing companies are divided into two kinds of manpower outsourcing and project outsourcing, manpower outsourcing refers to a single person sent to the customer's company to complete the work of a position, project outsourcing is the customer outsourcing the entire software development project to the outsourcing company, sometimes outsourcing the company to do within, and sometimes the entire development team to work in the customer's company.
Two, it outsourcing service companies to provide what services
it outsourcing company is mainly to provide it outsourcing services, services include:
1, IT information assets statistical services
In the operation and maintenance services to help us understand the user's existing information assets, to better provide the system's operation and maintenance services. Services include:
(1) Hardware equipment models, quantities, versions and other information statistics.
(2) Software product models, versions and patches and other information statistical records.
(3) Network structure, network routing, internal and external network IP address statistical records.
(4) The drawing of the structure of the integrated wiring system 5, other ancillary equipment statistical records.
2, network, security system operation and maintenance services
Operation and maintenance management of the network system from the network connectivity, network performance, network monitoring and management of the three aspects of the realization of the network system, through the network operating conditions, network problems after the periodic inspection and analysis of the guiding recommendations for the customer, which include:
Monthly to the customer to submit the CASE summary and analysis of the report, annual 12 times a year, so that the customer understands the current operating conditions of the network, historical failures, etc., and puts forward failure prevention recommendations to minimize network hazards and ensure smooth and efficient operation of the network.
3. Server Operation and Maintenance Service
Server Operation and Maintenance Service is a service aimed at guaranteeing the normal operation of servers, preventing problems from occurring in advance and solving problems in time through routine maintenance, ensuring the normal availability of services, and meeting the requirements of smoothness, reliability, and high efficiency, etc. The main contents include:
(1) Server hardware upgrading, upgrading, and maintenance.
(2) Server operating system installation and support.
(3) Server patch update configuration and support.
(4) Server anti-virus update and centralized monitoring.
(5) Server software installation and configuration, support.
(6) Server applications such as: AD, DHCP and other support.
(7) Server backup.
(8) Server hardware renewal service.
4, desktop operation and maintenance services
that is, the management and daily maintenance of user terminals, mainly including the following:
(1) desktop computer hardware installation, upgrading, maintenance.
(2) Desktop computer terminal operating system installation and support.
(3) Desktop computer patch update configuration and support.
(4) Desktop computer anti-virus update and centralized monitoring.
(5) Application software installation and configuration, support.
(6) Office equipment configuration and support.
(7) Hardware recommendation and procurement, installation and configuration.
5, inspection service
Inspection service is a comprehensive inspection of the customer's equipment and environment services, through the service can make the customer to obtain the first-hand information on the operation of the equipment, the maximum possible to find out the existence of hidden dangers, to protect the stable operation of the equipment. At the same time, targeted early warning and recommendations, so that customers can early prevention, minimize operational risks. The inspection is divided into monthly inspection service and quarterly inspection service, the contents are as follows:
(1) Hardware operation status inspection.
(2) Power module status check.
(3) Fan status check.
(4) Whole machine indicator status.
(5) Check the frame dust net check.
(6) Temperature and humidity check of the machine room, and equipment ground check.
(7) System log check.
6, important moment manned service
To ensure stable operation of equipment at important moments is particularly critical to the success of the customer, it outsourcing companies can provide customers with important moments of manned service on site. For example: government customers during major conferences, financial customers year-end settlement date, the operator customer's production network major cut or any other customer that may have a significant impact on their business operations at the moment. Customers are required to give at least 1 week's notice if they need to have a man on site.