Help write a year-end summary of the advanced bus group of buses

2010 is coming to an end, I am in the past year, abide by the rules and regulations, solidarity with colleagues, stick to their posts, hardworking, faithfully complete each day's work plan. In order to do a good job in the coming year, I now summarize the work of the past year as follows:

I do every day before the car inspection work, vehicle health work. The annual plan to complete kilometers, the actual completion of kilometers. The vehicle hygiene in the first quarter of the second quarter of the third quarter of the fourth quarter of the vehicle equipment maintenance rate of

I always actively participate in the service and safety of each week of the regular meeting, and carefully take notes, concentrate on learning the content of each meeting, and flexibly used in the usual service work. I car group in the work, always be polite to customers, smile service, courtesy, respect for the elderly, love the young, do everything possible to take care of the need to take care of the passengers, and strive to provide the majority of passengers with a warm, comfortable riding environment. In the carriage service to minimize the conflict with passengers or verbal conflict, to reduce the service complaints to zero. The whole year by the passenger letter of praise. My group in the line and even the whole division within the scope of the exemplary leading role.

In the coming year's work, my group will, as always, for the passengers to serve well, while learning from colleagues around their good service, a step further to do a good job of service work,. The work of continuous learning, in the learning of continuous improvement of self, continuous improvement of self. Priority in the development of urban public transport policy implementation, and strive to achieve bus priority, I will be excellent.