In the ordinary study, work, life, we have written letters, surely all kinds of letters are very familiar with it, letters are to relatives, friends, comrades greetings, conversation, contact matters of a kind of application instruments. I believe that many people will find it difficult to write letters, the following is my carefully organized after-sales service commitment letter 9, welcome to read, I hope you can enjoy.
After-sales service commitment letter Part 1Anhui Dongguan Instrument and Equipment Co., Ltd. on the bidding Nanyang Institute of Technology Industrial Microbiology Key Laboratory Construction Project, the third standard package, item 11 Name: stainless steel vertical autoclave sterilizer, Model: LDZX-50KBS, Manufacturer: Shanghai Shenan Medical Equipment Factory, the products sold after-sales for the following commitments:
First, the service
1, telephone support: by phone or fax form, will arrange for professional and technical personnel in the specified time on the equipment failure to locate and come up with solutions, and ultimately troubleshooting.
2, on-site support: through the phone can not diagnose the fault, will arrange for engineers to go to the scene to analyze the cause, develop programs, troubleshooting.
Second, the service commitment
1, the service response in a timely manner; 2, to solve the problem effectively; 3, the service process standardization; 4, comprehensive service content.
The equipment provided by the company are not less than the specified warranty period, such as quality problems during this period, the company will send specialized engineers, respond within one hour, arrive at the scene within 16 hours, within 24 hours to solve the problem, such as within 24 hours can not be resolved, the same day to give the appropriate product replacement to ensure that the equipment runs normally.
Third, after-sales service content
1, the product warranty period free of charge warranty, five-year maintenance. Warranty period in the product installation is completed on the date of acceptance. Warranty period after the expiration of a reasonable charge according to the situation, see the spare parts charges.
2, each service is completed, will be submitted to the customer formal after-sales service report.
3, service plan: see the contents of the tender documents.
4, spare parts: see the tender documents preferential spare parts.
5, contact: see the tender documents after-sales service outlets.
6, installation and commissioning: free of charge to provide the installation and commissioning of the goods, according to the scheduled program and the actual needs of the user, the development of installation programs and installation and commissioning. The ...
7, information: installation is complete, free of charge to provide the necessary documentation and all the information about this project.
Fourth, the preferential conditions
equipment product warranty period, my company will take advantage of the permitted time (holidays) free of charge on the implementation of the product at least four times a year for regular inspections, timely resolution of problems, free of charge customer worries.
Bidding unit seal: Anhui Dongguan Instrument and Equipment Co.
Signature of authorized representative:
After-sales service commitment 2The company adhere to the "reputation first, legitimate business, service first" for the purpose of business to meet customer demand for the market orientation, strict quality control, to ensure that customers with high quality, safe goods. The company insists on "credibility first, lawful operation, service first" as the business purpose.
After continuous development, the company has a stable and reliable goods procurement channels, and with the Beijing area related products agents, wholesalers to establish a long-term cooperative relationship, to ensure the continuous supply of goods, in the price also has a great advantage.
In order to ensure the quality of goods during the contract period, clear quality responsibility, to ensure the legitimate rights and interests of both parties, the following guarantees:
First, the quality of goods supplied in accordance with national standards, industry standards and relevant provisions.
Second, strictly abide by the relevant provisions of the goods quality agreement signed with the hotel.
Third, with the appropriate qualifications, such as business license, food hygiene permits and other relevant qualifications, if the relevant qualifications change, expired should be immediately updated and the new qualification material copies to the hotel for the record.
Fourth, the packaging of the goods supplied should be in line with relevant national laws and regulations, for raw materials, origin, purpose, method of use, specifications, quality, shelf life, date of production and other closely related to the use of goods and properties of the contents of the goods must be clearly labeled and recorded.
Fifth, the transportation process to ensure that the quality of food, health and safety, to the store delivery of transportation in accordance with the designated place to park.
VI. Strictly abide by the principle of on-site inspection of goods, as well as timely replenishment of the day's emergency needs.
VII, we guarantee that the price of goods should be fair and reasonable, not higher than the selling price of products in the same industry, or once detected, in accordance with the requirements of the hotel to be penalized.
VIII, the hotel complained about the quality of goods, we will reach within one hour, and negotiate with the hotel to come up with a proper solution to the program, such as our responsibility, we bear all the responsibility and costs.
Nine, this product quality assurance since the two sides signed a supply contract occurs when the supply is effective, the business contract terminated at the time of termination.
Company name: (official seal)
Commitment:
Date:
After-sales service commitment letter Part 3****** Concrete Products Company Limited (hereinafter referred to as "our company") to undertake ****** Limited (hereinafter referred to as "your company"). (hereinafter referred to as "your company") ****** project concrete supply business, now our company to your company solemn commitment:
1. Our company based on your company to provide the concrete pouring plan and technical briefing book to prepare the supply program, the supply program by your company agreed to the implementation of the supply program, the supply program in a form of four, the after-sales service of cement commitment to both sides, the owner and the supervisory unit, each with a copy. One copy for each party, the owner and the supervisory unit. Our company is willing to bear the loss of delayed work caused by the supply of concrete not according to the supply program.
2. We will organize the processing of ready-mixed concrete in strict accordance with Ready-Mixed Concrete and related standards and codes, and the design of mixing ratio is in line with the requirements of General Concrete Mixing Ratio Design Regulations, and the quality of products is in line with the national standards.
3. In order to ensure the quality of the project, the concrete provided for the same part of the same project should use the same manufacturer or place of origin, the same variety, the same specification or the same grade of raw materials.
4. Be responsible for the transportation of processed ready-mixed concrete to the project site and provide technical assurance of the construction process. In the process of concrete supply, ensure the quantity and quality of concrete supplied and maintain the continuity of concrete construction. And bear the responsibility for the quality and economic aspects caused by their own reasons for transport vehicles waiting at the construction site or affecting the continuity of the construction. 5. In the construction site, all vehicles of our company should follow the command of your company to achieve safe and civilized construction. If our vehicles and personnel in the construction site safety accidents, to distinguish between the responsibility of the responsible party to bear.
6. Our company is responsible for the quality of raw materials used and the quality of ready-mixed concrete before handover and acceptance. We are responsible for the traffic safety and environmental pollution of the road surface during the supply process due to our own reasons.
7. It is strictly prohibited to add water to the cylinder of the truck during transportation.
8. Provide your company with the "Ratio Notice", "Delivery Note" and "Certificate of Conformity" in time as the technical guarantee data for the acceptance of the project quality.
9. Non-force majeure unilaterally stop the fulfillment of the cement after-sales service commitment to your loss, our company is willing to pay liquidated damages to your company according to the cement after-sales service commitment of five percent of the price.
10. If the quality of ready-mixed concrete supplied by our company is not in accordance with the national standards and the requirements of this Commitment, we are willing to be responsible for the compensation of your company's corresponding economic losses.
11. Acceptance of the supply quantity by sampling inspection, your company will allow ± deviation of 2% for each sampling inspection of any designated vehicle, but 60% of the number of sampling vehicles shall not be negative deviation. If the above events occur, we are willing to accept your company's economic penalties.
Commitment:
After-sales service commitment 4Our company seriously in accordance with the following requirements to make a commitment:
1 The production process is strictly according to iso9001: XX quality system and iso14001 environmental protection certification implementation, to ensure product quality.
2, since the date of acceptance, to provide three years of free quality warranty, in the warranty period, the demand side of non-man-made reasons for quality problems of the product or accessories for free maintenance, to determine the use of free replacement, free of maintenance fees, parts, door-to-door service fee, transportation costs.
3, after-sales center set up specifically for this batch of office furniture after-sales service team, the group arranged a person responsible for explaining the function of the product and maintenance rules: every three months for a check and maintenance, a systematic and comprehensive annual inspection in the maintenance, including the cleaning of the fabrics, paint surface waxing, structural components of the fastening, track refueling, and so on.
4, after receiving the phone or fax about after-sales service requirements, arrive at the scene within 2 hours, if the problem is serious and can not be solved in a short period of time, to make a written explanation and a clear solution time.
5, after the installation of goods, plus plastic film for protection, before the full use of personnel to send a comprehensive cleaning service.
Specific warranty rules are as follows:
1, desk, meeting table class: warranty coverage for the desktop fracture, delamination of deglossing, damage to fittings, drawers do not push and pull smoothly.
2, filing cabinets, steel filing cabinets: warranty coverage for the entry and exit obstacles, poor track, etc.
3, file cabinets, steel filing cabinets.
3, chair: warranty coverage for degumming, broken wire, chair seat chair back plastic plate cracking, auto-reply dysfunction, chair foot de-welding fracture, damage to fittings and so on.
4, staff desk series: warranty coverage for countertop chipping, edge peeling, damaged fittings, drawer push-pull and so on.
5, sofa: warranty coverage for degumming, broken lines, unstable wood frame, damaged fittings and so on.
7. Warranty service: If the product has the above problems, customers in this province, please contact our maintenance department. Customers in other provinces, please contact our local after-sales service organizations.
8, the customer's responsibility: customers should cherish the furniture, the correct use, if there is thought to be damaged, not in the company free of charge, but can provide the required services, discretionary charges.
9, product after-sales service extension: all the bidding product fabric refurbishment, relocation and reorganization, such as the customer has this requirement in the future, our company is responsible for the construction, and only charge the cost of fees.
In fact, after-sales service commitment mainly includes
First, a professional after-sales service department, professional installation and maintenance personnel, specialized after-sales service hotline twenty-four hours a day to listen to the customer's call;
Second, free of charge to provide customers with furniture styles and placement design, free of charge to the user to formulate a detailed plan of demand;
Third, free delivery, free door-to-door installation, free door-to-door maintenance, free for you to clear the field;
Fourth, one year replacement, three years of maintenance, five years of maintenance, lifelong service (is the quality of goods five years of replacement)
Fifth, the wooden style of furniture a year of polishing wax, leather and iron furniture six months of cleaning and maintenance of a;
Sixth, three years of maintenance Material costs, labor costs are free;
seven, five years of maintenance does not charge any fees;
eight, June each year for free repair, maintenance activities;
nine, the establishment of a complete customer file, at any time to provide you with new information on the development of furniture, new trends;
ten, received a call to the after-sales service, the installation of maintenance personnel to the scene in 20 minutes for maintenance;
ten, the installation and maintenance staff to arrive at the scene in 20 minutes for maintenance;
ten, the installation and maintenance staff to the scene in 20 minutes for maintenance.
XI, the implementation of the customer manager system, a car dedicated to your service.
After-sales service commitment Part 5
In the use of the product, in view of the good coating effect at the same time also need to have the right construction organization, so the company hopes to meet the following requirements:
1. Before construction, for the external wall to have a normal maintenance period (generally 14 days of summer maintenance, 28 days of winter maintenance), the appropriate construction environment and and the development of a reasonable construction process.
2. Construction of a suitable construction environment, construction of a complete, complete and effective construction records, construction records include the following: construction time, construction of the weather conditions (temperature, humidity), construction of specific conditions (construction area, construction personnel), the specific use of products.
3. The substrate is required to be dry, clean, firm, flat and neutral, with the humidity of the wall less than 10%, ph value less than 10, and no structural problems such as water seepage and cracks.
4. Substrate processing, substrate surface is flat, no cracks, no loose, no chalking, no mold, for the substrate itself is not flat, putty can be embedded in the batch of flat, putty should be selected in line with the jg/t157-20xx building exterior wall putty standards, good water resistance, their own dense and not loose, with a certain degree of resistance to cracking, strong lasting putty.
5. Structural cracks and cracks produced by auxiliary materials other than our products are not included in the scope of this Quality Commitment.
6. The construction shall be carried out in strict accordance with the instruction manual of our products, the interpretation of which shall be vested in the Technical Department of our company, and the actual situation shall be recorded
in the construction record. Unresolved issues and the company's technical department to agree on a solution.
7. In the case that the above conditions can be met and understood, the company provides the following quality assurance for the project: ten years of good adhesion of the paint film, no large areas of flaking; ten years of no large areas of uneven discoloration; such as the above problems, indeed due to the quality of the paint, will be responsible for our company. If the paint layer or effect is damaged due to the reason of use, our company can provide technical services (this quality commitment is used together with the relevant product manual and quality inspection report)
After-sales service commitment letter Part 6Our company guarantees that the quantity and technical specifications meet the requirements of the procurement, and the purchaser in the acceptance process, such as the discovery of the product type and quantity is inconsistent with the contract, the purchaser has the right to refuse to accept the goods, the purchaser has the right to refuse to accept the goods, the purchaser has the right to refuse to accept the goods. Aids to the specific requirements of the government procurement project, our company promises to provide the following services: 1. The product quality assurance period for the goods after formal acceptance of two years, free maintenance during the warranty period. 2.
2. equipment use more than the warranty period, charge the cost of the relevant hardware, lifelong maintenance. Users can also be directly through the after-sales phone to consult the relevant technical issues, and get a clear solution.
3. Users in the normal use of performance failures, the Company is committed to the above warranty services. In addition, the applicable laws and regulations of the state otherwise clearly stipulated, the Company will comply with the relevant laws and regulations.
4. In the warranty period, the following cases will be implemented paid maintenance services:
A, due to man-made or irresistible natural phenomena and the occurrence of damage;
B, due to improper operation of the fault damage;
C, due to the transformation of the product, disassembled, assembled and the occurrence of failure or damage.
Manufacturer: Hangzhou Ruifu Technology Co.
Signature of the legal representative:
Date: 20xx-4-13
After-sales service commitment letter Part 7To:
Consortium members (hereinafter referred to as we) in the "Intelligent greenhouse construction and construction" project bidding, if we are fortunate enough to win the bidding, thank you very much for the jury and the Construction unit's trust, in the process of construction and construction of the project, in addition to responding to all the terms of the bidding documents and performance of the contract content, and after-sales service of the project to make the following commitments:
1, bidding for the products belong to the national provisions of the "three packages" range, and to ensure that product quality assurance period of no less than "Three packages" provisions; quality assurance period commitment is better than the national "three packages" provisions, according to the supplier's actual commitment to implementation;
2, the bidding product has a professional after-sales service organization, and will be clearly explained in the bidding documents, and with the manufacturer's After-sales service commitment;
3, after the completion of the project, we will be responsible for the quality of the project for one year of free warranty, quality service, to achieve our faithful commitment; truly first-class construction, create a first-class quality of service purposes;
4, we ensure that the completion of the project, after the certification of the relevant departments within 2 working days after the qualification of the bidding party to provide door to door! "Centralized" training services to ensure that the use of people in the operation of the full understanding of product performance, use of specifications; to eliminate potential accidents, improve work efficiency;
5, telephone consultation: in the quality of the warranty period to provide technical assistance telephone, to answer questions encountered by the bidding party in the use of the problem in a timely manner to solve the problem for the bidding party to put forward suggestions;
5, telephone consulting: in the quality warranty period to provide technical assistance telephone, answer questions encountered by the bidder in the use of the bidding party Suggestions;
6, on-site response:
6.1 We received the repair notice, telephone consultation can not be resolved, we are committed to arrive at the scene within 24 hours to deal with, to ensure that the product is working properly;
6.2 can not be resolved within 24 hours, will be provided within 24 hours to provide spare products, so that the bidder can be used normally. If the fault is not solved within 24 hours, the bidding party has the right to deal with the fault by itself, and the costs incurred will be deducted from the quality warranty;
6.3 In the event of an emergency repair accident, we will make sure that we arrive at the scene of the accident immediately after receiving the notification;
6.4 For the quality problems related to safety, we will do the immediate reporting in accordance with the "Regulations on the Administration of Quality of Construction Works".
7, outside the warranty period service commitment: after the quality assurance period, we also provide free telephone consulting services, and commitment to provide product maintenance services;
8, such as the bidding party has a product upgrades, updates, replacements, maintenance and other needs, we are committed to providing after-sales service at a favorable price.
The above is our commitment to the project's after-sales service, if we can not meet the requirements of the Party and our commitment to standards, in the after-sales service to the bidding party to cause huge losses, we are willing to be penalized by laws and regulations; bear the responsibility for this, and compensate for all the resulting economic losses.
Commitment unit: XXXXXX Company
Authorized representative:
XXXX XX month XX
After-sales service commitment letter Part 8My company () to ensure () after the completion of the construction of the construction to achieve the construction unit of the quality of the project, the project back to the construction unit, warranty and other aspects of the requirements of the requirements of the construction unit to maximize the construction unit to meet the requirements of the company on the quality of the project warranty made to the construction unit. Project quality warranty to the construction unit to make the following commitments:
1 warranty period of after-sales service
1.1 warranty service scope
1) the content of the warranty in accordance with the Ministry of Construction, "Regulations on the Management of the Quality of Construction Projects" and "General Contract for the Construction of the project", "the quality of the project warranty letter" in the implementation of the provisions.
2) For the construction projects within the scope of the project contract,
from the date of completion and acceptance of the project into the project quality warranty stage. In the warranty stage, where the project does not comply with the procedures, specifications and engineering contract provisions of the project entity damage caused by our company will unconditionally warranty.
3) due to engineering design, social and human factors, or due to the quality of A-supplied materials and other reasons for engineering defects, or has exceeded the project quality warranty period, our company in accordance with the owner's approval of the 'engineering and technical maintenance program and the cost of repair and processing.
4) due to force majeure, including earthquakes, floods, more than 50 years of wind and other reasons for the damage caused by the project, and the owner after consultation to determine the repair method, and in accordance with relevant provisions to determine the scope of the construction unit and the construction unit.
1.2 Warranty period
1, according to the nature of the project and strict compliance with the provisions of the construction contract and warranty, to determine the duration of the warranty period of the quality of the project, and in accordance with the provisions of the project "Construction Engineering Quality Management Regulations".
1) foundation and the main structure of the project, for the design of the body of the project's reasonable use of 50 years.
2) Roof waterproofing works, waterproofing requirements of the room and the external walls have anti-seepage, for 5 years.
3) Electrical system, water supply and drainage pipes, equipment installation for 2 years.
4) Decoration works for 2 years.
2, engineering warranty and service commitment
1) I units of the products provided and construction since the date of commissioning, in strict accordance with the terms of the general contracting contract for the warranty.
2) Strictly implement the company's quality policy, in line with the principle of customer first, the service is enthusiastic, thoughtful, on call.
3) Establishment of the return visit system, regular and irregular visits, the annual engineering visit no less than five times, listen carefully to the views of the construction unit, and the formation of the return visit record.
4) the establishment of the maintenance project special classes of specialists responsible for the system, the company's engineering department, the Ministry of Technology to send people responsible for.
5) According to the degree of urgency of the engineering maintenance event to determine the handling of accidents, and to do the following:
a. In the warranty period, the finished product, once the problem occurs, our company free of charge to provide the required staff and materials for maintenance. Commitment to receive the owner's maintenance notice within 24 days after entering the processing, and for the degree of damage to the site to develop relevant treatment programs, get the owner agreed to the maintenance of the project to repair the work.
b, our company is responsible for the finished product in the warranty period for daily general regular maintenance, while providing day and night 24 hours on call emergency maintenance services.
c. In the event of an emergency call, the company will be there within 4 hours during normal working hours to carry out repair work; and within 6 hours during non-working hours to carry out repair work.
6) engineering warranty principles and plans
a, engineering warranty principles
1 in the warranty period, we will be based on the engineering contract, in line with the "service to the user, to the owner is responsible for the user's satisfaction," the serious attitude, with an effective system and measures to ensure that the quality of rapid maintenance services to protect the interests of users. Maintenance services to maintain the interests of users.
2 in the warranty period due to its own quality reasons for any damage and damage, our company will be defective parts of the repair and replacement without compensation, and bear the resulting direct loss to the construction unit.
b, engineering warranty visit plan
1, three months after the handover of the project visit, and then irregularly within a year to visit the second, full a year and then three visits, and the existence of the problem of the formation of written records, the development of the program, and carry out a thorough rectification.
2, during the return visit to the existence of any quality problems rectification, in line with the customer to the person, the principle of enthusiasm for service, timely rectification of quality problems of the project until the owners are satisfied.
3, the implementation of the warranty period and after-sales service measures : every 3 months for the quality of the return visit, and ultimately the formation of the return visit record, to achieve timely problem solving.
In summary, our company solemnly promise that in the warranty stage of the quality of the project, my unit will be in line with the principle of the user first, so that the owners are satisfied. Customer satisfaction and support, will be the source of my unit's survival of the water, in the construction, quality warranty stage, my unit will always be for the owners of the service.
Commitment: XXX
Date: XX/XX/20xx
After-sales service commitment 9Party A: Shanghai Sina Architectural Design Company Limited
Party B: Shanghai Weilian Architectural Decoration Engineering Company Limited
When Party B contracted the Bao Di Plaza, Building B, 2 layer, 3 layer office decoration project will be delivered on May 20, 20xx. 20, the quality of the details need to be further observed, so A and B on the warranty of the project reached the following agreement:
1. The warranty period of the project is one year, from May 20, 20xx to May 20, 20xx. 2. Party B in the warranty period the scope of the work is:
On the renovation project involved in all the items (to March 21, 20xx), the project will be completed by the end of the contract, and the project will be completed by the end of the contract. 21st A and B signed by both sides of the decorative engineering construction details of the quotation shall prevail) of the damage or quality problems for replacement or repair. Such as deformation and cracks of wooden doors, peeling, skinning and bulging of all paint surfaces, damage of all appliances due to quality reasons and other quality problems. Party A belongs to the improper use of the damage caused by the exception.
3. Party B's way of working
In Party A found that the quality of the project and telephone or fax notification of Party B within 7 days (holidays included), Party B shall arrange skilled skilled workers with materials to complete the refurbishment or replacement of the work, at Party B's expense. 4. Legal responsibility
Party B in the receipt of the notice of the Party A delayed for no reason up to 14 working days not to refurbish or replace, Party A has the right to request Party B to repair or replace the door.
5. This agreement is in duplicate, one for each party, effective from the date of signature by both parties.
Party A: Party B: Year Month Day Month Day