In real life or work and study, many people have had the experience of writing letters, are not unfamiliar with letters, letters are a kind of text to express the meaning of the application of the genre. I believe that many friends are very distressed about writing letters, the following is my carefully organized equipment after-sales service commitment letter 8, I hope to be able to help you.
Equipment after-sales service commitment letter 1Dear customer:
Thank you very much for choosing my company's "military star" brand products, my company's products are strictly in accordance with the national record of product standards for production and manufacturing. In the spirit of "honesty and trustworthiness, cooperation *** win" business philosophy, we will provide you with the best quality and fast after-sales service, for which we solemnly promise:
1, in the case of correct installation and normal use of norms, the service life of the company's products for 50 years, according to the relevant provisions of the national product warranty for 2 years.
2, if you encounter technical problems in the process of installation, use, please feel free to consult the local distributor or call our after-sales service phone: 800-8181666, we will provide you with perfect technical support.
3, I commissioned the local dealer is responsible for the region's after-sales service, if you have objections to the quality of my company's products, please contact the local dealer or call my company after-sales service phone: 800-8181666, we guarantee that after receiving the objections to the treatment of opinions within 24 hours. If you need to deal with the scene, to ensure timely dispatch of professional and technical service personnel to deal with the scene.
4, due to product design, product quality defects caused by manufacturing reasons, our company will be free for you to replace similar products, the resulting costs borne by our company.
5, the following cases according to the relevant provisions of the state is not in the scope of warranty compensation:
(1) man-made damage;
(2) non-standardized installation and construction or improper use of the damage caused;
(3) and other brands of products mixed;
(4) due to force majeure factors caused by the damage;
(5) other non- damage caused by the product's own quality reasons.
6, the definition of product quality in accordance with relevant state laws.
Equipment after-sales service commitment 2
In order to create a famous brand, improve corporate visibility, establish a corporate image, we in the spirit of "the pursuit of high quality, user satisfaction for the purpose of" the spirit of "the most favorable prices, the most attentive service, the most reliable product quality," the principle of solemn to you. The principle of "the most favorable price, the most attentive service, the most reliable product quality" to your solemn promise:
First, product quality commitment:
1, the manufacture and testing of products have quality records and testing information.
2, the detection of product performance, we invite users to come to the product for the whole process, the whole performance check, to be confirmed that the product is qualified before packing and shipping.
Second, the product price commitment:
1, in order to ensure the high reliability of the product and advanced, the system selection of materials are selected from domestic or international high-quality brand-name products.
2, in the same competitive conditions, I do not reduce the technical performance of the product, change the product components as the cost of the basis of sincerity to provide you with the most favorable price.
Third, the delivery date commitment:
1, product delivery: as far as possible according to user requirements, if there are special requirements, need to be completed in advance, our company can be specially organized production, installation, and strive to meet the user's needs. 2, product delivery, our company to provide users with the following documents;
① technical maintenance and repair manual
② installation of the master plan
③ purchased parts manuals and manufacturers
④ to provide wearing parts, spare parts list, and attached to a certain amount of spare parts
Fourth, the after-sales service commitment:
1, the purpose of the service: fast, Decisive, accurate, thoughtful, thorough
2, service goals: service quality to win user satisfaction
3, service efficiency: warranty period or warranty period if the equipment fails, the supply side in the receipt of the notice, the maintenance staff can reach the scene within 24 hours and start repairing.
3, service principle: product warranty period of twelve months, in the warranty period, the supplier will be free of charge to repair and replace the quality of the parts caused by damage, damage to parts outside the warranty period, the provision of spare parts only cost fee, caused by the demand side of the equipment damage caused by human factors, the supply side of the repair or provision of spare parts at cost.
Equipment after-sales service commitment Part 3My company is now on the number of quotes in the supply of equipment, to make the following written commitment:
(a) Product quality:
1, my company to ensure that the equipment supplied by the brand new, unused original qualified products, imported equipment is introduced through the formal channels. Guarantee that the goods provided in the correct installation, normal use and maintenance conditions, in its service life with good performance. Delivery to provide instructions.
2, our company is committed to the quality of the equipment supplied by the quality standards in accordance with the relevant national quality and technical standards and relevant laws, regulations and provisions of the ` requirements for the implementation of the quality of the equipment supplied, and not less than the original manufacturer's warranty regulations and the relevant supply standards for the supply, to eliminate counterfeiting and shoddy products.
(B) after-sales service:
1, after-sales service period is divided into:
a, free warranty period:
Quotation of the products sold:
...........
b, quality maintenance period: outside the warranty period (can / no) to provide lifelong maintenance services.
Parts beyond the warranty period are charged the cost of parts.
2, the warranty period to provide free door-to-door service:
a, free delivery to the purchaser's designated location, installation and commissioning, performance introduction and operation training for the use of personnel;
b, such as equipment failure: commitment to the county area within hours to respond to provide door-to-door service, outside the county - - hours to respond to provide door-to-door service; if equipment failure: the county area within hours to respond to provide door-to-door service, outside the county - - hours to respond to provide door-to-door service. -hour response to provide door-to-door service; such as failure to maintain normal within one working day, the company will provide free of charge no less than the original equipment parameters of the standby machine for the purchaser to use until the fault is eliminated;
c. Regular visits to the maintenance: after-sales phone call back once a month, in a timely manner, to understand the views of the purchaser and suggestions, in order to promote the work of my company's after-sales service Further improve.
3, it is recommended that: in order to ensure the normal use of equipment, reduce the failure rate, to ensure that the normal service life of the equipment; the user in the warranty period consumables and related accessories should be preferred to the original regular products.
4, after-sales service contact information:
Service phone: Contact:
Complaints phone: Contact:
(c) If the failure to fully fulfill the above commitments, the purchaser may take the necessary remedial measures, the costs and risks borne by our company (deducted in the bid security deposit).
Full name of the supplier (official seal):
Legal (entrusted) agent:
Date:
Equipment after-sales service commitment Part 4For the company to uphold the full range of high-quality, high-speed service standards, to customer satisfaction as the goal, I hereby publicly committed.
I. Service Commitment
1. Our company has set up a number of tough emergency maintenance service team, experienced field engineers and senior technicians, any problem can be rushed to the scene in the fastest time for repair and replacement.
2. Within one week of the delivery of the product, my company's after-sales service department staff will be based on the customer's contact information, telephone tracking consulting, until the customer is satisfied.
3. All complaints about product quality, within one hour after the reply, within 24 hours to the scene, and according to the complaint to determine the handling measures, repair and replacement.
4. My company promises that all maintenance personnel on call, better for customers to solve problems.
5. Warranty period of the product quality of the costs incurred by the company.
6. Warranty period due to the improper use of your side, or the natural environment caused by our free maintenance, maintenance materials and accessories used are only charged the cost price.
7. Beyond the warranty period of the product, my company promises a lifetime of regular visits to detect and maintain.
Second, the mode of transportation
1. All goods are delivered free of charge to the customer, free installation, commissioning and installation and maintenance. Maintenance personnel to inform customers how to carry out product maintenance of common sense, until the other party is satisfied.
2. All goods installed and commissioned by the customer to view, acceptance before leaving the scene.
Third, the return of goods commitment
1. The return of the product requires a complete package of goods, accessories, manuals, warranty cards, invoices, delivery notes, the reason for the return.
2. Users in the case of normal use of quality problems, in the warranty period, please quickly get in touch with my company to facilitate the user to get timely maintenance and replacement.
3. Now the following conditions can not enjoy the company's commitment to return.
a. The product has been used abnormally.
b. Unusual storage, humidity.
c. Unauthorized repair.
d. Normal wear and tear of the product.
e. Excessive shelf life.
The final interpretation of this service commitment belongs to Shandong Yanshan Pump Industry Co.
Shandong Yanshan Pump Industry Co., Ltd.
May 9, 20xx
Equipment after-sales service commitment Part 5First, after-sales service commitment
1, quality assurance: as a supplier of equipment ---- ,
Our company on the bidding for the products provided by the manufacturer of the original original packaging, in line with the same family Quality Certification and Quality Certification system, and provide product technical information (including installation instructions, product packing catalog, product mouth Chinese instruction manual, certificate of conformity and warranty vouchers, etc.).
2, supply and installation time: XX City Xunchuang Trade Co., Ltd. in this tender procurement if the winning bid, in the receipt of the notice of award that is to provide goods to the user. Manufacturing and testing of products have quality records and testing information. Testing of product performance, we have carried out the whole process of the product, the whole performance check, to be confirmed that the product is qualified before packing and shipping.
3, product delivery: as far as possible according to user requirements, if there are special requirements, need to be completed ahead of time, our company can be specially organized production, installation, and strive to meet user needs.
4, warranty commitment: our agreement to the supply of all products provided during the validity of the warranty period, the validity of all products provided during the period, to provide normal working days around-the-clock service, lifelong technical service support.
5, response time: If the quality of the problem occurs within seven working days or the operation of the user caused by the inconvenience of the impact of the company's commitment to the equipment within three working days for free replacement. Warranty period, the product if the failure occurs, after receiving your company report, if necessary, our company will provide substitute equipment. Warranty period due to equipment performance failure repair twice still can not be used normally, the Division I gratuitous replacement of new equipment.
6, the service system: as a supplier of equipment to the bidding of the company's products to provide security system: when the equipment failure, if necessary, will be sent to the designated professional and technical staff in the specified time to repair or send repair, the cost of the purchaser is willing to incur the cost of transportation and miscellaneous expenses borne by the Company.
Second, the product price commitment:
1, in the same competitive conditions, our company does not reduce the technical performance of the product, change the product components as the cost of the basis, in good faith, to provide you with the most favorable price.
2, in the warranty period, the supply side will be free to repair and replace parts damage caused by quality reasons, damage to parts outside the warranty period, the provision of spare parts only cost fee, caused by the demand side of the equipment damage caused by human factors, the supply side to repair or to provide parts are based on the cost price.
Third, after-sales service guarantee
The company's strength to ensure that: the company will set up a dedicated after-sales service system for the project;
Fourth, the complaint system and contact information
1, if you have a comment on our services, please send a complaint to the technical department scheduler or maintenance department manager.
2, the user complained about the problem, verify that we are responsible for, will be on the management and handling personnel of different degrees of punishment, and apologize to the user. If it is not our responsibility, the relevant personnel will also explain to the user, and hope that the user can give us maximum support.
Full name of the company (seal)
Business person: Contact:
(date)
Equipment after-sales service commitment Part 6For the company to uphold the "all-round, high-quality, fast" service standards, customer satisfaction as the goal, I hereby make a commitment to the public.
First, the service commitment
1. I set up a number of tough emergency repair service team, experienced field engineers and senior technicians, any problem can be the fastest time to the scene, repair and replacement.
2. Within one week of product delivery, the staff of our after-sales service department will follow up the consultation by phone according to the customer's contact information until the customer is satisfied.
3. All complaints about product quality will be answered within one hour, and we will arrive at the scene within 24 hours, and determine the treatment measures according to the complaints, and carry out repair and replacement.
4. Our company promises that all maintenance personnel on call, better for customers to solve problems.
5. Warranty period on product quality caused by the cost, borne by the company.
6. Warranty period due to the improper use of your side, or the natural environment caused by our free maintenance, maintenance materials and accessories used are only charged cost price.
7. Beyond the warranty period of the product, my company promises a lifetime of regular visits to detect and maintain.
Transportation
1. All goods are delivered free of charge to the customer, free of charge installation, commissioning and installation maintenance. Maintenance personnel to inform customers how to carry out product maintenance of common sense, until the other party is satisfied.
2. All goods installation and commissioning is completed, by the customer to view, acceptance before leaving the scene.
Three, the return of goods commitment
1. The return of the product requires a complete product packaging, accessories, manuals, warranty cards, invoices, delivery notes, the reason for the return.
2. Users in the case of normal use of quality problems, in the warranty period, please quickly get in touch with our company, in order to facilitate the user to get timely maintenance and replacement.
3. Now the following situations can not enjoy the company's commitment to return.
a. The product has been used abnormally.
b. Unusual storage, humidity.
c. Unauthorized repair.
d. Normal wear and tear of the product.
e. Out of shelf life.
The final interpretation of this service commitment belongs to Shandong Yanshan Pump Industry Co.