1. Personal work summary and work plan model
1, to ensure the smooth operation of the work
To ensure that the usual receipt and distribution of business smoothly, timely issuance of materials, timely entry into the warehouse to ensure that the workshop's normal production, so as to deal with the problems reflected in the various departments in a timely manner.
2, the warehouse personnel change
In the first half of 20xx year to complete all the warehouseman's post transfer work, can train the warehouse personnel's multi-faceted ability to familiarize themselves with more than the material, in the case of other personnel can help deal with the situation of the business. The development of multi-faceted personnel, make a good personnel reserve, for the future work to lay the foundation.
3, build a full warehouse process
build a full warehouse receipt, issue, storage, management of the business process, so that everyone can operate according to the system of warehouse processes, so that any one person can take over any of the work of the department in a short period of time.
4, the overall planning of the warehouse
Do a good job of the overall planning of the warehouse, planning and establishment of the warehouse floor plan and related signage.
5, the establishment of data-based performance appraisal
From the account, the material, the card in line with the degree; timely reporting; library capacity; timely accounting and other aspects of the number of comprehensive staff errors, so as to calculate the staff error rate. The error rate to determine the employee's performance appraisal. Not in a vague impression to determine the performance of employees, but to determine the accurate data to determine the ability of employees to work.
6, the implementation of A, B, C, management method, do a good job inventory, to ensure that the account card material three in line
A, B, C management method is divided into three major categories of products focusing on inventory Class A materials (accounting for 70% of the assets of the warehouse) A class of materials have accounted for the characteristics of the funds to facilitate the warehousing staff inventory can be done as a monthly full inventory. Focus on the management of class C materials (accounting for 10% of warehouse assets) class C materials are commonly used materials, and the number of large, small funds. Warehouse personnel should daily query C class materials to ensure that the shortage of materials caused by the production of detention. B class materials (accounting for 20% of warehouse assets) can be appropriate not to do key management. A class materials can be done monthly full inventory, B, C class materials can be done for the quarterly inventory.
7, employee training
Training program, 6S, safety, job operation skills and ERP system operation training for employees.
As the company's staff, I do not ask for anything, I just ask myself to do better, and constantly in the progress on the good, I know that their ability is limited, but the ability is one side, the attitude is the other. I know my ability is limited, but ability is one aspect, attitude is another. As long as I work seriously, I believe I will do better! I hope that through our continuous efforts to build the warehouse department into a serious, careful, passionate about the work of the excellent team. The result of continuous improvement of all departments is the development of the company!
2. Individual summary of work and work plan
First, the collapse of the work, the serious performance of their duties
First of all, they can start from the knowledge of the product, in order to understand the technical knowledge at the same time, serious analysis of market information and timely development of marketing programs, timely follow-up of customers and customer data analysis, and secondly, they are often with the customer information and analysis, the customer information, the customer information, the customer information and the customer information. Secondly, I often communicate with other salesmen and exchange ideas, analyze the market situation, problems and solutions, in order to *** with the improvement.
To develop new customers often at the same time to constantly on the hands of customers for categorization, the most likely to use our products as an important customer, the recent project customers as a key follow-up customers, and according to their needs to allocate the number of visits. Strive to make the single to facilitate, so as to achieve the purpose of sales.
Analyze the customer at the same time, must establish their own customer base. According to the characteristics of our products to find the right customer groups is the key to success. In these six months in my hands in the transaction of the customer, there are several are not very good understanding of the industry, that is, in the industry just started, the technology is relatively weak, the single is relatively small, but the success rate is relatively high, the price can be done higher. Customers like this can be included in the main customer groups. They are generally from other related industries or newly established to take over the monitoring project of the department, because they have customer resources in this area, there are prospects for development, so if you can maintain this part of the customer, after they go to the amount is also relatively substantial.
Second, proactive, and strive to complete the task on time and in accordance with the amount of
Every day proactive visit to customers, and to ensure that the quality of the visit, and come back to analyze the information and summarize the work situation, and do a good job the next day's work plan. Visiting customers is the basis of sales, no visit there is no sales, and because people and people have feelings, only with the customers to establish a foundation of feelings, improve the customer's trust in us after the opportunity to sell products to them.
Take the initiative to assist customers to do the work, such as helping to find information, help to do the program, do the budget, this is to let the customer to us to increase the degree of trust in one of the ways, but also to push our products to them the opportunity. Even if they did not immediately turnover, but they will always remember your credit, and then useful to the will actively find us.
Third, do a good job after-sales service
No matter how good the product will be inferior, there will be a variety of problems, so the after-sales service is particularly important to do a good job after-sales service is an important means of maintaining customer relations, is the formation of the key to re-sales. When customers react to a problem to us, we have to the first time to the customer to understand the situation in detail, and try to find out where the problem is, if you can not find the reason, do not rush, first stabilize the customer's emotions, comfort customers, and then sure to help him solve the problem, so that he can rest assured that the problem with the company's technical staff to respond, and then to find a solution to the program.
In my deal with the customer, there are a lot of reaction to the problem, but after coordination and help to solve the problem, most customers are very satisfied with our service. Many of them immediately said to continue to cooperate, there are projects that need to be purchased immediately with us to contact.
Fourth, adhere to the study
People have to continue to learn in order to progress. First of all, we have to learn our new products, our product knowledge to pass; followed by learning communication skills to improve their business skills; and then there is time to learn some of the peer product features, and make a comparison with ours, so that we can understand the advantages of our products, so as to do in front of the customer to avoid the shortcomings of the strengths.
Fifth, more information about the industry
Understanding of our competitors our peers, to understand the market now do a better job of understanding the products, to understand the industry's relevant policies, these are a good salesman must always be concerned about the problem. Only to understand the outside world will not become a frog sitting in a well, in order to make a correct judgment of the information in hand, encounter problems in order to improvise.
3. Individual work summary and work plan model
a. Strengthen the business training, improve the level of service
Each employee of the hotel is the window of the hotel, the image. An employee's work attitude and service quality can truly reflect a hotel's service level and management level. As a four hotels, we put the quality of staff training as the focus of the work. Including, sales skills, answering the phone language skills. To think what customers think, anxious customers anxious. Through training, the staff's business knowledge and service level have improved significantly.
Second, to strengthen the staff's sales awareness and
Management Department is responsible for the two floors in the area, mainly customers' leisure activities. Therefore, according to the market situation, the hotel launched a series of promotional programs. Receptionist according to the needs of customers, for customers to carefully explain the guest rooms, rooms, buffet restaurant and other preferential activities. In this way, not only the sales skills of the staff were honed, but also the number of casual customers at the front desk increased significantly and the occupancy rate improved. The utilization rate of other leisure facilities has also increased.
Third, pay close attention to the quality of health, to create a clean, beautiful, comfortable environment for customers
The image of a hotel in addition to quality service, more reflected in the smallest place. We can only clean all places of the hotel, keep clean and hygienic, in order to let customers live in peace of mind, live comfortably. Therefore, we have introduced more in the health management related to the refinement of the work, from the guest rooms, halls, restaurants, gyms, Internet cafes to start, not leaving a dead corner, not leaving a stain, to ensure that the guests wherever they go are clean.
Fourth, the work of the shortcomings and future intentions
Although the hotel management this year has achieved good results, but we also y appreciate their own shortcomings, specifically in the following: First, in the service is still a lack of a certain degree of flexibility and initiative; secondly, the work of individual new employees is not skilled enough; thirdly, the work in the sales, health and other aspects of work need to be further strengthened.
In the future, my management department will be united, under the correct leadership of a certain hotel, around the hotel's annual mission objectives, with full of spirit and high morale to provide quality and effective service for each customer. Specific measures are as follows:
1, continue to strengthen staff training, from service etiquette, reception skills, sales skills and other aspects of strengthening, with the sales department to do a good job next year's sales task.
2, continue to implement the responsibility system, grasp the health supporting services, customer satisfaction for the purpose of strengthening the management personnel on-site supervision and quality testing, and gradually improve the service mode and method of the staff of all departments to enhance the level of service.
3, comprehensive coordination, with the departments to better complete the work. The Department of Management to organize and coordinate the work of the hotel departments to grasp and implement. Let them give full play to their due role in departmental functions, so as to strengthen the department's ability to collaborate to provide customers with quality and satisfactory service.
20xx year carries many people's dreams, into the new year, I hope I can work on some gain, play advantage, avoid disadvantage, learn more experience in the work. I hope that the work of the department on the basis of the existing can get a greater promotion. 20xx year, I and my department will carry out the "guest first, service first" purpose, better management, and actively establish the brand image of the hotel.
4. Individual work summary and work plan model
A further refinement of management, the development of the workload of each position
1, in view of the Ministry of Engineering under the jurisdiction of the facilities and equipment is more complex, the daily workload is larger, in order to better to the front of the operating departments to provide quality engineering services, xx years. For the work content and responsibilities of each position, the development of detailed work content, in order to specifically implement the responsibilities of the work and assessment indicators, the specific competent positions:
a, according to the end of xx on the evaluation of the jurisdiction of the professional equipment, the number of approved equipment for the system, according to the importance of the equipment, the region, the time for a detailed division to make the xx year corresponding to the overhaul plan; quarterly, annual work Summarize;
b. Quarterly inspection of the operation status of the professional equipment under the jurisdiction of the current situation, according to the total number of equipment, in accordance with the region and time, quarterly inspection reports, and annual assessment reports;
c. External maintenance unit of the professional equipment under the jurisdiction of the maintenance plan, according to the contract, closely tracking, supervision, testing, acceptance of the work of the maintenance information generated, the records of the monthly To organize and archive. According to the daily operation of the equipment failure rate and the appearance of maintenance quality assessment;
d, combined with the actual situation of the jurisdiction of professional equipment, equipment operation and troubleshooting training for professional staff every six months;
e, in case of major events, the development of targeted and detailed inspection of engineering equipment, security programs;
2, operation duty positions
a Accident handling report;
3, repair post
a, in accordance with the engineering department iso file repair process requirements, correctly fill out the repair order, complete the repair task. Charges for the project, the approved charge price, signed by the owner to confirm;
b, for paid services to receive materials must be, and repair orders, the use of the same;
c, for the repair task, after the completion of the work must be done to wrap up the cleaning work;
d, for the repair task, there shall be no customer dissatisfaction complaint phenomenon;
e, to assign a supervisor Responsible for repair management;
4, overhaul positions
a, in accordance with the overhaul plan, must be completed within the planned time overhaul tasks;
b, for the overhaul of the completion of the work, must be the professional director of the quality assessment;
c, in the process of overhauling the use of consumables must be reduced, can be repaired on the repair, can be utilized to utilize old spare parts on the utilization of the old spare parts;
d, after the completion of the overhaul, before the next overhaul date, there shall be no return to repair;
For the above work indicators and regulations, the Ministry of Engineering will be in the day-to-day work, to strengthen the inspection, supervision work, found in violation of the first warning, the second negligence treatment, the third adjustment of posts.
Second, energy saving work
Over the past three years, the Ministry of Engineering's energy saving work at all levels of leadership support, has achieved greater results, according to the Ministry of Engineering on the current management and facilities and equipment of the preliminary assessment, the future of energy saving work to strengthen the management of energy-saving work to strengthen the management of real-time tracking of the front operating departments of the energy consumption of the use of real-time adjustments to the energy consumption of various energy-consuming equipment operating parameters from the management process to seek energy-saving benefits. management process to seek energy-saving benefits. In terms of energy-saving transformation of various energy-consuming facilities and equipment, it will mainly focus on small changes and reforms, and at the same time, it will closely track the development trend of energy-saving technologies and equipment in the market, and implement scientific and reasonable energy-saving transformation projects by combining with the actual situation of the Convention and Exhibition Center.
a, operation duty staff to strengthen the inspection, timely treatment of energy-consuming equipment, "running, risk, drip, leakage" phenomenon;
b, the head of the duty every day on the front of the operating departments of the use of energy to monitor, and real-time adjustment of the operating parameters of the equipment;
c, refinement of energy-saving indicators to the daily by the head of the duty to summarize the main energy consumption every day, the main energy-saving indicators to the daily by the head of the duty. The watch commander summarizes the main energy consumption situation every day, against the same period in previous years, in the external temperature. Operating load is not a big difference, there shall be no increase in energy consumption; if so, submit an analysis report;
xx year plan to implement energy-saving renovation projects:
a, West Pavilion Gallery Lighting induction lamp energy-saving renovation project (one layer of the lower area).
b, podium third floor part of the regional air conditioning pipeline installation of electric control valves time-sharing cooling energy-saving projects.
c. Energy-saving project of installing frequency converter for refrigeration pump of air-conditioning system in the podium.
d, the West Pavilion, the first floor of the exhibition hall air conditioning outlet renovation project (xx remaining unchanged).
e, heat exchange and heat air conditioning condensate recycling energy saving project.
f, East Hall escalator retrofitting inverter energy-saving projects.
Third, reserve personnel training
1, according to the Ministry of Engineering's current age structure of the management team status quo, and to the property company's external market development needs prevail, the Ministry of Engineering in the xx year of staff training, personnel training work, focusing mainly on the two points of comprehensive engineering management personnel training.
The main measures for the excellent watchman, supervisor rotation training, through multi-disciplinary, multi-position rotation, to improve the watchman on the technical level of various professional facilities and equipment, enhance the professional director of the daily operation of the management team's understanding of the Ministry of Engineering in the future management of the talent reserve to lay the foundation.
2, composite engineering staff training
The main measures for the various professional excellent staff rotation training, through the multi-specialty, multi-post rotation, to improve their cross-specialty facilities and equipment, technical processing capabilities, for the future control of labor costs, to solve the multi-professional complex technical problems, and to improve the efficiency of the Department of work reserve personnel.
5. Individual work summary and work plan model
A, the daily management of the office
The office is a completely new field of work for me. As a clerk in the office, he soberly realized that the office is the general manager directly under the leadership of the integrated management agencies, is the top and bottom, communication, internal and external, coordination of the left and right, contact the hub in all directions, to promote the work of the center towards the established goals. Office of the work of a myriad of things, in the drafting of documents, bring research information, the number of decision-making to bring some useful information, data. There are paperwork, file management, document transfer, meeting arrangements, ushering and vehicle management. To cope with the complicated and trivial super-multiple transactional work, self-reinforcement of work consciousness, pay attention to speed up the pace of work, improve work efficiency, calmly handle the affairs, and strive to be thorough, accurate, moderate, to avoid omissions and errors, and so far basically do everything has to be done. Office staff in the company's leadership of the correct leadership support, closely around the company's leadership to determine the work of the ideas and objectives, better fulfillment of the department's responsibilities, play the role of an assistant, and seriously coordinate the work of various departments, and further strengthen the housekeeping and logistical services to ensure that the entire line of the normal operation of the work of the various stations and management.
Second, seriously improve the logistical services, and effectively achieve a strong protection
Logistical services is to ensure the normal operation of the daily work of the important initiatives. Office logistics I adhere to the overall requirements of the "do big things, starting from the details; do small things, from the big picture", to enhance the work of the forward-looking and proactive, to work early preparation, program smart arrangements, cost detailed plans, high quality of service.
1, effectively grasp the company's welfare, business management of the daily work in accordance with the budget approval system, the organization and implementation of the company's office facilities, dormitory supplies, labor welfare and other commodity procurement, deployment and physical management. Office personnel in place in accordance with the approval authority to complete the purchase of office supplies, communications, photocopiers, computers and other equipment allocation work. Effectively do a good job of the company's communication costs, hospitality, utilities, vehicle use and gifts registration procedures, in strict accordance with the procedures approved the use of standards.
2, do a good job of branch and management of various meetings of the logistical services branch, management of a variety of large and small meetings, seriously do a good job of venue layout, accommodation arrangements. The implementation of a variety of meetings of the pre-meeting preparation, meeting materials and other work.
3, do a good job of fixed assets and low-value consumables management and bookkeeping according to the company's low-value consumable management system, low-value consumable goods planning, procurement, warehousing, storage, storage, use should be responsible for, so that the plan has a basis for the procurement process, storage provisions, complete procedures for entry and exit of the warehouse, regular checks; according to the company's fixed asset management system, the branch of the fixed asset management and the use of the unified leadership, the management and use of the fixed assets, the management and use of the fixed asset management and the use of the fixed asset management and the use of the fixed asset management system. According to the fixed assets management system of the company, the branch adheres to the principles of unified leadership, centralized management, hierarchical responsibility, responsibility to the person, optimization of allocation, and making the best use of things. Establishment of a sound management system, the implementation of asset property rights management, rationally equipped and effective use of fixed assets, improve the efficiency of fixed asset use, to protect the safety and integrity of fixed assets.
4, with the intention of improving office conditions.
First, with the relevant departments to seriously do a good job in preparation for the second phase of the transformation of the office building, to complete the ___ of the external decoration.
The second is to do a good job of internal renovation of the preparatory work, adhere to the multi-party coordination, renovation program, the realization of the renovation process strive to advance, the renovation materials strive to environmental protection, renovation details strive to achieve the goal of perfection.
Third, fully consider the interests of the majority of cadres and workers, to determine the temporary office location of the organ, for all cadres and workers to say goodbye to obsolete office conditions, poor office facilities to create the conditions. Fourth, the heart and relevant units to coordinate and communicate in advance, for the further optimization of office conditions to prepare, and effectively change the office conditions of all cadres and workers in the organ.
5, seriously do a good job of service. First, the heart for cadres and workers at noon to create conditions for meals, and strive to improve the quality of working meals, to ensure that the cadres and workers eat safe, eat comfortably. Second, in accordance with the requirements of the party group, effectively for the majority of cadres and workers to do practical things, do a good job, for all cadres and workers of the organization issued a summer medicine. Thirdly, we have strived for the work related to the capitalization of housing for all the official staff of the organization, and have taken the initiative to strengthen the coordination and liaison with the Bureau of Organ Affairs, so as to ensure the interests of all the cadres and staff of the organization. The fourth is to cooperate with the organ network project transformation, heart for the overall upgrade of the network, network office system optimization, network hardware conditions to create conditions for the improvement of services.
Third, heavy communication, the level of integrated coordination continues to improve
Integrated coordination is an important function of the Office. Do a good job of integrated coordination work directly related to the party group decision-making can be put into practice, related to the quality and efficiency of the office work, related to the overall image of the office work. I focus on strengthening the up and down of the mutual communication, and effectively complete the task of comprehensive coordination, with the intention of creating a grasp of the overall situation and the overall service of the good atmosphere.
(a) parallel coordination and communication. In the first half of this year, the Youth League Municipal Committee Office in the coordination of work, adhere to more exchanges, more communication, more reports, and seriously do a good job of coordinating the work of the relevant departments at the municipal level.
(ii) downstream coordination more contact. We seriously do a good job with the grass-roots organizations at all levels, the coordination of the units directly under the grass-roots units we insist on receiving grass-roots comrades warm and considerate, treating the comrades of the petitions patiently listen to deal with urgent matters urgently, and effectively achieve the service of the grassroots, grass-roots contacts. In the first half of this year, the Office took the initiative to strengthen the liaison and coordination with grass-roots organizations, mobilize the enthusiasm of all parties to ensure that the party group decision-making early communication, early implementation.
Fourth, the second half of the work plan
First, to strengthen learning, broaden knowledge. Efforts to learn real estate expertise and related legal knowledge. Strengthen the real estate development pulse, understanding of the direction, strengthen the surrounding environment, the development of the industry to understand, learn, to the company's overall planning, the current situation to do a good understanding.
Second, in line with the principle of seeking truth from facts, to do the top down, the bottom up; really good leadership assistant.
Third, focus on the department's work style construction, strengthen management, unity, hard work, constitute a good working atmosphere of the department. Continuously improve the office of other departments to support the potential, the level of service. Comply with the company's internal rules and regulations, safeguard the interests of the company, and create higher value for the company, and strive to achieve greater results.