2022 Nursing Quality Work Plan (Selected 6)
Light is like water, we have a new job, first make a work plan, a good start. But I believe that many people are clueless about the state of it, the following is I help you organize the 2022 nursing quality work plan (selected 6), just for reference, welcome to read.
Nursing quality work plan 1
In 20XX, my department according to the Ministry of Health "to create quality nursing service demonstration project activities" requirements, combined with the 20XX inpatient ten major safety goals of the implementation of the nursing program, to further improve the attitude of the service, improve the quality of the service, the implementation of the quality of nursing services in the ward, the norms of the nursing system norms, the nursing technology, the nursing system norms, the nursing system norms, the nursing technology. norms, nursing system norms, nursing technical operation norms, so that the nursing quality indicators to meet the standard requirements.
I. Strengthen the nursing staff quality management laws and regulations awareness of education, especially the "Nurses Regulations", clear quality standards of all nursing work and responsibilities, in order to achieve the purpose of all nursing staff are able to implement.
Second, strengthen the quality of personnel at all levels of training, and constantly improve the overall quality of personnel at all levels, pay attention to the ability to communicate with patients and skills, in particular, to strengthen the ideological quality of the nurses, the business of comprehensive quality training, improve the overall ability of nurses. Conscientiously implement the quality control committee of the nursing department, the head nurse, the department quality control officer three-tier management system, the concept of service throughout the whole process of nursing work. To achieve the responsibility to the person, the implementation of the post, and strive to improve the basic quality, link quality, end quality.
Third, the department developed a practical implementation of quality nursing services and assessment standards. Emphasis on humanistic nursing services, the implementation of the responsible nurse package patients, to provide patients with personalized nursing services. The department of the hospitalized patients once a month satisfaction survey, work and rest symposium, monthly patient satisfaction survey of the various wards.
Fourth, the implementation of various nursing quality inspection standards, especially the nursing service process and post standards.
V. Strengthen nursing safety management, establish the quality of the "three-tier prevention" point of view, and conscientiously implement the nursing management system; the implementation of non-punitive adverse event reporting mechanism, to strengthen the management of nursing defects, the strict implementation of the "three checks and eight pairs". The company has also been working on the prevention of nursing complications, nursing disputes, and errors and accidents.
Sixth, continue to undertake high, secondary schools and colleges of nursing professional clinical teaching tasks, conscientiously do a good job of internship teaching work, the implementation of two-way assessment, guidance for nursing students to apply nursing program to work.
VII. Increase the quality of nursing care on holidays and double holidays. Improve the quality of nursing care on holidays and night shifts. Increase the usual unscheduled comprehensive sampling efforts, focusing on the theory and the actual situation of the patient to match, to put an end to the phenomenon of forgery.
Eight, seriously implement the "Hospital Infection Management and Surveillance Code", "Disinfection Technical Specification", "Medical Waste Management Regulations", "Occupational Exposure Protection", "Public **** Health Emergencies" "Hand Hygiene Code" and "Isolation Technical Specification", etc., to do a good job of protection and prevention of hospital infections.
IX, assessment time and method: to take a combination of regular and irregular assessment. Regular assessment: the head nurse and quality control personnel monthly random sampling of the work of nurses, check the quality of medical records, the existence of quality and safety issues in the nurses will be informed at the meeting, and put forward corrective measures to achieve the purpose of continuous quality improvement.
X. Supervise managers at all levels to standardize the recording, organizing and filing of all kinds of information, assessment, summary, feedback and improvement.
XI, quality assessment of the specific arrangements
Monthly assessment of the ward quality care services, nursing instrument writing, specialty care quality, first-class care and overall care, clinical teaching, patient satisfaction survey, sterilization rate, first aid items intact rate.
XII, should achieve the nursing quality statistical indicators:
1. one person, one needle, one tube, one sterilization rate of 100%
2. first aid items intact rate of 100% 3. routine instrumentation items disinfection and sterilization management qualification rate of 100%
4. "Three Fundamentals" assessment pass rate 100% (passing standard is 85 points)
5. Basic nursing care pass rate of 100% (passing standard is 85 points)
6. Extraordinary, first-class nursing care pass rate ge;90% (passing standard is 85 points)
7. Nursing paper writing pass rate ge;95% (passing standard is 85 points)
8. Nursing technical operation Qualified rate of 100% (qualification standard is 85 points)
9. 100% coverage of overall care and health education
10. 0 annual pressure ulcer occurrences (with the exception of special circumstances)
11. Patient satisfaction with nursing work ge;90%
Nursing quality work plan 2Nursing services are ultimately reflected in the protection of patients' life safety. Life safety, according to the hospital quality management "quality, safety, service, cost" requirements, quality management must be throughout the nursing work, so it must be closely around the quality of this main line, according to the hospital and nursing work plan, the development of this plan:
I. Nursing quality of the quality of the principles of quality control
Implementation of the quality management monitoring system under the leadership of the dean in charge, comprehensive organization and implementation of nursing quality control measures, strengthen special inspection, supervision, rectification, to achieve continuous improvement in the quality of care to ensure patient safety.
Second, the nursing quality management implementation program
(a) Supplementary to improve the quality of care, safety management system, to develop a good quality of care quality management team.
(b) Further improve the nursing quality standards and workflow.
1. Combined with clinical practice, constantly improve nursing rules and regulations, and further improve the content of nursing quality assessment and scoring standards, such as special and primary care; basic care; disinfection and isolation; the writing of nursing documents; quality evaluation standards for the supply room, the operating room, and the patient's top ten safety goals; and revise the nursing technical operation process.
2. Organize nurses to learn the rules and regulations, new standards, and strengthen the training of medical and nursing laws and regulations, in order to improve the legal awareness of nursing staff, according to the law from the nursing care, to protect the patients and nurses of their own legitimate rights, to strengthen the nurses' awareness of safety, the awareness of the whole quality management.
3. Play the role of the nursing department, departmental quality control group and nursing backbone, focusing on link quality control and key issues of rectification effect tracking. The implementation of the usual departmental inspection and nursing supervision combined with the focus and comprehensive inspection of the combination of principles. The Nursing Department will hold a monthly nursing quality analysis meeting to report on the monthly nursing quality inspection, analyze the causes and propose corrective measures.
4. The monthly quality analysis of the existence of hidden security problems as the next month's quality inspection focus on content, increase inspection, supervision, focus on the actual effect of rectification. And inspection records, analysis, evaluation and improvement measures record
5. Strengthen the key links, the management of key time: such as reasonable scheduling, shift handover, night shift, holidays, the scientific management of new personnel.
6. Do a good job of basic and specialized care for critically ill patients and patients after major surgery, strengthen health education, and improve the quality of life of patients.
7. Organize and study the Ten Safety Goals for Patients, develop quality evaluation standards, and conduct monthly inspections and supervision of the content of the Ten Safety Goals; conduct uninterrupted assessment of high-risk factors such as falls and pressure sores, and follow up on nursing measures in a timely manner.
8. Strengthen the management of nursing defects, nursing disputes, adhere to the strict supervision of the quality of each work link, found that the safety of hidden danger, take timely measures, so that nursing errors and accidents nipped in the bud. The Nursing Department of nursing defects errors in a timely manner to discuss and analyze.
9. Establish and improve the safety of early warning work, timely detection of hidden dangers in the work, and put forward improvement measures.
(C) to strengthen the nurses business skills training to ensure patient safety
1. Nursing Department to send an officer specifically responsible for nursing skills training, the preparation of the annual training of nursing staff at all levels of the work plan, to take the first demonstration of teaching, after the head of the nurses of the department to organize the training, the Department of Nursing sampling and must be a combination of the principles of the test.
2. The Nursing Department in accordance with the "two A" standard rules, organized 1 to 2 times a month nursing theory learning, and assessment, focusing on the implementation of rules and regulations in the clinical work.
3. Strengthen the training of specialized nurses and nurses for further training: the development of 8 nurses to participate in wound, rehabilitation, critical care, neonatal and other professional training of specialized nurses. Selected 3~4 nursing backbone to the provincial hospital, West China Hospital for further study for 3 months.
Nursing quality work plan 3a. Strengthen nursing safety management, improve nursing risk prevention measures, effective avoidance of nursing risks, to provide children with high-quality, safe and orderly nursing services.
1. Continuously strengthen the nursing safety education, safe nursing as one of the regular theme of the regular meeting of nurses, will work in the unsafe factors timely reminder, and put forward to the hospital, outside the nursing error as an example of the discussion of the reference, so that nursing staff to fully understand the factors of the error, the new situation, the new characteristics of the lessons learned from it, so that the safety alarm bells ringing.
2. The implementation of the various into practice, regular and unscheduled inspections, supervision of medicine in place, and supervision and inspection records.
3. Strengthen the risk management of key aspects, such as night shifts, mid-shifts, holidays and so on. The implementation of APN scheduling and flexible scheduling system, reduce the frequency of shift handover, reduce the loopholes in the work, reasonable matching of young nurses and old nurses on duty, and at the same time pay attention to cultivate nurses' prudent spirit when they are on duty independently.
4. Strengthen the key management: such as the handover of sick children, blood transfusion, special medication, child management, as well as the assessment of existing and potential risks to the child, etc.
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5. Strengthen the care of key children: such as critically ill children, premature children, in the shift handover of the above children as the focus of the shift handover discussion, the existing and potential risks of children to make an assessment, to reach a *** knowledge, to cause the attention of the class.
6. The management of key staff: such as new nurses to the department of legal awareness education, to improve their awareness of risk and ability, so that it is clear that only under the guidance of the instructor or supervision of the implementation of nursing care for children. At the same time, designate nurses with clinical experience, strong sense of responsibility and nursing qualification to be the teaching teacher, to develop their communication skills, clinical operation skills and so on.
7. Further standardize the writing of nursing documents to reduce safety hazards, pay attention to the current stage of the nursing paperwork problems, records should be "objective, true, accurate, timely and complete", to avoid irregularities in writing, such as typos, alterations, inconsistencies, inconsistencies with the doctor's records, etc., so that the standardization of nursing paperwork standardization and normative.
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8. Improve the nursing emergency risk plan, usually work in the attention of nurses to cultivate emergency response ability, each emergency work, such as blood transfusion, transfusion reaction, special liquids, drug leakage, sudden power outage, etc., to do a retrospective evaluation, from which to learn from the experience, improve the nurses on the response to emergencies.
Second, patient-centered, promote humane service, strengthen nurse-patient communication, improve patient satisfaction, avoid nursing disputes.
1. The nurse in charge of the sincere reception of the child, the child to the bed, and take the initiative to do the families of children admitted to and discharged from the hospital health education.
2. Strengthen the service consciousness education, improve the concept of humanized active service, and basic nursing day plus health education day, each shift at any time to do a good job of education and guidance and safety precautions.
3. Establishment of health education prescriptions, the issuance of nurse-patient contact cards, monthly work-rest symposiums to solicit the views of children's families, the quality of service good and bad nurses to praise and criticize the education.
Third, the establishment of inspection, evaluation, feedback, the establishment of a traceability system, the head nurse and the quality control team, often in-depth inspection, supervision and evaluation of the ward. Evaluation of the way to the scene to assess the nurses and check the children, check the records, listen to the doctor's opinion, found that the nursing work in the problem, improve the corrective measures.
Fourth, strengthen the "three basic", improve the overall quality of nursing staff.
1. Weekly morning questions 2 times, the content of the basic theoretical knowledge, specialized theoretical knowledge, knowledge of nosocomial infection.
2. Quarterly CPR demonstration, familiar with the use of first aid equipment and instruments.
3. Every Monday morning will be a small classroom for nursing pharmacology knowledge, by the treatment class to collect this section of the current use of drugs, and to explain the pharmacological effects and precautions. And ask questions about the hospital core system, so that each nurse can master and conscientiously implement.
4. Often review nursing emergency risk plan and simulation demonstration, improve the emergency response ability of nurses.
Nursing quality work plan 4First, recognize the goal, clear positioning
20xx our unique, warm and comfortable 7500 square meters of office hospital building and the hospital has a special function of maternal and child health care will bring us unlimited space for development, at the same time, the fierce competition in the health care market and the current economic situation is also At the same time, the fierce competition in the medical market and the current economic situation also put us under great pressure. Facing the present situation of hope and difficulty, opportunity and challenge, all the staff of the hospital will continue to carry forward the spirit of unity, harmony, dedication, enterprise, innovation and leadership of the maternal and child health care hospital, overcome the difficulties, grasp the opportunities, and in accordance with the guidelines of the reform of the health care system, correctly position the direction of the development of maternal and child health care institutions, and give full play to the characteristics and advantages of its own functions, and to seek for development amidst the reform, and to comprehensively carry out health-centered, clinically-oriented, and clinically-oriented maternal and child health care. Health care as the center, clinical as the basis, management as a guarantee, service as the characteristics of women and children's health needs as the guide of the new scientific management model, seize the opportunity through the project, rely on good faith to shape the image of the performance as a driving force, and vigorously improve the level of health care, improve the hospital's service capacity, improve the overall quality of the staff, and focus on the construction of special departments, and to build the hospital into a famous hospital in the city, hospitals have a speciality, the section has characteristics, and people have expertise in women and children. The hospital has special features, people have expertise in women and children's specialized hospitals, so that our hospital has become the city's most professional women and children's medical care, health care centers, to achieve greater breakthroughs in economic and social benefits, for the city's women and children to provide high-quality, healthy, satisfied, assured health care services.
Two, clear goals, develop programs
(a) Goals:
1, improve the quality of medical care, to create a people assured that the hospital.
2, strengthen the quality of service, create patient satisfaction hospital.
3, highlighting the health care features, to create a specialty hospital.
4, innovative technology to create a brand hospital.
5, the implementation of performance assessment, scientific management of hospitals.
6, strengthen the external publicity, shaping a good image.
7, strengthen the security measures to create a safe hospital.
8, unity, hard work and enterprise, and constantly develop the hospital.
(B) program:
1, improve the quality of medical care, to create a people's hospital.
Medical quality and safety, related to the health and safety of patients, is the lifeline of medical services, is the core content of hospital management and eternal theme. "Patient-centered, quality as the core, safety as the theme", seriously implement the rules and regulations, job responsibilities, strict implementation of the diagnostic and treatment technology routines, the implementation of the system into all aspects. Ensure patient safety, so that patients are safe, satisfied and assured.
(1) to improve the management system and quality control system, strengthen the hospital and departmental management, and further improve the safety awareness of all hospital staff. The establishment of hospital and departmental medical quality management team, hospital-level quality management organization by the business dean and the head of the functional departments, quality control of the work of the whole hospital; departmental quality management organization by the section chief, head nurse and relevant members of the composition of the section of the overall management of the quality of medical care.
(2) Strengthen business training. In order to the development of the hospital, in order to the safety of patients' lives, it is necessary to strengthen the consolidation of professional knowledge and the study of new knowledge. 2017, the hospital will organize medical and nursing basic theoretical knowledge assessment 12 times, technical assessment 1 time, and monthly organization of medical and nursing staff to study each one, the use of multi-media teaching methods, to practical skills and basic knowledge as the focus of training. The individual examination and assessment results failed, will cancel the section of the evaluation qualification, and at the same time and the section performance evaluation results linked.
(3) Ensure the quality of medical and nursing document writing. Timely, conscientious and rigorous completion of medical and nursing document writing.
(4) Strengthen the daily nursing quality management, and strive to improve the quality of care.
(5) the implementation of professional and technical title dynamic management: the status of the usual participation in learning, examination and assessment results, mastery of the profession's new knowledge, new technologies, business level, contribution, performance, democratic assessment, patient assessment of the excellent priority for employment.
2, strengthen the quality of service, create patient satisfaction hospital.
Strengthen the quality of service, improve the quality of service, strengthen the construction of medical ethics, integrity of medical practice, courtesy to the patient is to establish a harmonious doctor-patient relationship, reduce doctor-patient disputes, improve the reputation of hospitals and departments to create a patient satisfaction with the hospital's important foundation, only to improve the patient's satisfaction, in order to make the hospital in today's increasingly competitive health care market to obtain sustainable development.
(1) Convenient consultation process, optimize the diagnosis and treatment environment, and provide convenient measures. The hospital has a guide area on each floor, the guide to the patient to introduce the characteristics of the department and the attending doctor, and for the old and weak and mobility-impaired patients to provide assistance; inpatient admission and discharge procedures by the nurse accompanied by the hospitalization of various types of minor items during the examination are carried out in the wards. Effectively achieve the admission of someone (car) to receive, hospitalization, someone check, check with someone, someone (car) to send home someone to visit. ② clean and tidy, warm and comfortable and quiet orderly environment can give patients a satisfactory first impression. Hospital leaders in charge of the daily inspection, supervise the cleaning of the hospital environment; all hospital staff to maintain and promote the hospital's good environment. ③ Actively implement the people-oriented affectionate, characteristic service.
(2) to carry out the smile service, the use of civilized language, focusing on communication with patients. A warm smile, a cordial greeting can make patients feel at home, and a relaxed atmosphere is conducive to communication between doctors and patients, and improve the patient's trust in medical personnel. Medical staff to receive patients, with a smile, say: "Hello"! "Please sit"! And then diagnosis and treatment, nursing operation; strengthen doctor-patient communication, improve the content of communication, improve communication. In the diagnosis and treatment and nursing process, from the original waiting type to ask the type, take the initiative to communicate with the patient, ask the patient's situation, pay attention to the tone of voice calm and soft, easy-to-understand language, and pay attention to the eyes and gestures and other non-verbal communication methods used. In the process of diagnosis and care, timely expression of care and respect for patients, to meet the psychological needs of patients, to obtain the trust of patients.
(3) Strengthen the construction of medical ethics. Noble professional ethics is the basis for preventing medical disputes and improving medical and service quality. In order for hospitals to gain an advantage in competition and make significant progress, they must establish a team of medical personnel with high professional ethics, consciously resist all kinds of unethical practices, establish a good social image, and comprehensively enhance the hospital's comprehensive competitiveness, laying a solid foundation for the hospital's sustainable development. With strict management measures and performance assessment regulations, the hospital binds all the staff to abide by the rules and regulations of the hospital, go on duty on time, dress in standardized and neat attire, provide enthusiastic, timely and accurate diagnosis and treatment and nursing care services to patients, do not shirk or contradict patients, do not charge privately, do not accept red packets, and do not issue false medical certificates and inspection reports. In the whole hospital, set off a vigorous campaign to create "quality service window" and strive to be "quality service standard bearer" activities.
I, the work of the target
1. Improve the nursing quality standard system, the work of the indicators to meet the requirements of the second-class hospital.
2. Comprehensively improve the quality of nursing services, patient satisfaction rate ≥ 95% or more.
3. Seriously do a good job of writing nursing documents to meet the standard requirements.
4. Strengthen business training, improve business capacity.
Second, the implementation of measures
1. Organize the development of various nursing standards, issued by the nursing unit.
2. The members of the quality control committee and departmental quality control staff regularly training in nursing quality management knowledge.
3. The Nursing Department quarterly nursing quality comprehensive target inspection and assessment, the results of which are linked to the benefits of salary.
4. The Nursing Department and the Quality Control Committee to determine the focus of the weekly inspection, down the ward on the hospital nursing unit to conduct a census, the results of which are linked to the efficiency of the salary.
5. Quality control team monthly down ward inspection 3-4 times, and summarize the results of the inspection, in the regular meeting of the head of nurses to inform.
6. Nurse leaders do a good job of weekly self-examination, and carefully fill out the work self-examination form.
7. Continue to implement the head nurse night inspection system, the quality of nursing care at night and on holidays.
8. Quarterly patient satisfaction survey, the results of the regular meeting of the head nurse feedback, the problems reflected by the patient, to give timely answers and solutions.
9. Monthly nursing error, accident analysis seminar.
10. For nursing defects, do point out on the spot, immediately correct, major problems reported to the nursing department in a timely manner.
11. Strengthen the business training, so that the standardization of technical operations, basic theory assessment routine.
12. Annual personal error of more than three times, the nursing department for its face to face warning and financial penalties.
Nursing quality work plan 6
Nursing services are ultimately embodied in the protection of patients' lives, according to the hospital quality management "quality, safety, service, cost" requirements, quality management must be carried out throughout the nursing work, and therefore must be closely around the quality of this main line, according to the hospital and nursing work plan.
Second, the implementation of nursing quality management program:
(a) Further improve the nursing quality standards and workflow.
Combined with clinical practice, constantly improve the quality control system, further improve the nursing quality assessment content and scoring standards, such as ward management, basic care, intensive care, disinfection and isolation, the writing of nursing documents, supply room, operating room, outpatient nursing quality, etc., and monthly to develop the key monitoring content and tracking of existing problems.
(2) the establishment of an effective nursing quality management system, to develop a good nursing quality management team
1, play the role of nursing quality monitoring group, focusing on link quality control and key issues of the rectification of the effect of tracking. The implementation of the principle of combining the usual inspection and quarterly inspection, focus and comprehensive inspection. The Department of Nursing monthly quality control summary scores once, in the regular meeting of the head nurse informed, analyze the reasons, put forward solutions.
2, increase the implementation, supervision, inspection efforts, pay attention to the quality of the nurse operation process supervision. Grasp the three-level quality control management, so that everyone participates in, layer management, *** with the gatekeeper, to ensure quality, give full play to the work of nursing quality control officer, full participation in nursing management, inspection records, analysis, evaluation and improvement measures.
3, improve the nursing quality control management committee system, duties, quarterly meetings to discuss, analyze, and put forward effective corrective measures on the existence of difficult problems in nursing.
4, strengthen the management of nursing defects, nursing disputes, adhere to the strict supervision of the quality of each work link, found that the safety hazards, take timely measures to nip nursing errors in the bud. Nursing Department of nursing defects errors in a timely manner to discuss and analyze.
5, strengthen the training of medical and nursing laws and regulations, in order to improve the legal awareness of nursing staff, according to the law from the nursing, protection of patients and nurses of their own legitimate rights.
6, to establish and improve the safety of early warning work, timely detection of hidden dangers in the work, and put forward improvement measures.