If your phone can't use wireless charging, please follow the steps below to troubleshoot:
1. Check if your phone is overheating, and we recommend charging it in an environment with better heat dissipation conditions.
2. Make sure the wireless charger indicator light is on normally, and also check whether the connection between the charging base, data cable, charger and power supply is in bad contact, and suggest to unplug it again.
3. Make sure that the center of the phone is placed in the center of the wireless charging base during charging, and remove any other objects (such as bus passes, metals, etc.) between the device and the wireless charger.
4. Make sure your phone is connected to a wired charger at the same time as the wireless charging. If your phone is connected to a wired charger at the same time, it will automatically prioritize the wired charging method for charging.
5. Try to replace the other wireless charging base for charging, locate the fault for this phone or wireless charger failure, non-Huawei wireless charger may not be compatible with the phone, resulting in wireless charging function abnormal, it is recommended to use Huawei's official wireless charger for.
If the above cannot be resolved, it is recommended that you back up your phone data (third-party applications such as QQ and WeChat need to be backed up separately), bring relevant accessories and proof of purchase, and go to a nearby Huawei customer service center for testing.
Related links are as follows: Repair Spare Parts Price Inquiry Huawei Customer Service Center Send Repair Service Appointment Service