Unification of ideas Accurate positioning
Full understanding of the importance of creating a civilized unit.
Medical and health care industry is a window unit, she is not only the socialist spiritual civilization dissemination window, but also the party understands the people's lives, cares about the people's plight, the people's link. The spirit of the medical staff reflects the civilization of the society, the medical staff service attitude is good or bad, the level of medical technology is directly related to the prestige of the party and the government in the people's masses. Over the past few years, hospital leaders have realized the importance of spiritual civilization from this high level and insisted on the view that political work is the lifeline of economic work. People-oriented, strengthen the political and ideological work, accelerate the pace of spiritual civilization construction, and strive to create a municipal civilization unit. In order to enable this work to be carried out smoothly and effectively, the hospital has set up a spiritual civilization leading group, headed by the president himself, with the secretary of the party branch as the deputy head, and members consisting of party and government deputies, as well as trade unions, the Youth League branch, and heads of all functional and clinical sections. It has formed a situation in which the Party, politics, labor, youth and women are all in charge of the construction of spiritual civilization. And formulate spiritual civilization construction planning, implementation program, guarantee measures. So that the spiritual civilization construction work basically to achieve the understanding in place, thought in place, organization in place, measures in place to ensure that this work is carried out comprehensively.
Strengthening the political and ideological work of the staff
Optimizing the environment for creating civilized units.
Ideological and political work is the lifeline of economic work and all other work. Chairman Mao pointed out that "ideological work and political work is the completion of the economic work and technical work to ensure that the economic basis for the service". Only when the masses know everything, can judge everything, and consciously engage in everything, the work can be effective. Therefore, we start from a good grasp of the ideological and political work of the staff, and regularly carry out the "patient-centered" service concept education.
It is the organization of workers "read the motto, talk about feelings"
To Hua Yixin, Zhang Yulan and other advanced models to learn activities to deepen the "patient-centered" concept of service, in the whole hospital to carry out such as "Quality Service Competition" and other forms of evaluation, evaluation of excellence activities, the competition winners heavy awards, the president personally in the television station "speed and efficiency, quality service" public commitment to create conditions for the provision of quality services: in the outpatient hall set up a large electronic screen, the open The electronic screen is set up in the outpatient hall to disclose the cost of medicine, examination cost and operation cost, and to fulfill the procedures of informing and giving informed consent for patients' consultation, examination, treatment and medication, and the inpatient department provides a daily list of hospitalization cost for inpatients and allows patients to inquire in the computer at any time, so as to make patients feel satisfied and assured of their consumption; and we insist on setting up a medical guide desk at the head of outpatient clinic to provide guidance for the patients, sort out the diagnosis and carry out consultation. In a conspicuous place to set up a patient information book, open medical ethics and medical style report telephone, make full use of the hospital information management system, simplify the process of seeing a doctor.
Regularly carry out the annual "wind everyone assessment" activities
To the staff to ring the alarm bells: the organization to carry out self-correction of commercial bribery self-checking and looking back, governance style of governance, the organization of the whole hospital staff to watch the focus interview "Central Commission for Discipline Inspection of the introduction of eight prohibited regulations ", and other thematic activities, set up a leading group, developed a program of activities to further strengthen drug management, antibiotic drug use monthly sorting, analysis, development of relevant systems, strict control of the introduction of new special drugs, adhere to the rational use of drugs. In this activity, each employee has written a self-correction report, departmental medical staff report submitted to the section chief, section chief report submitted to the functional section, hospital leaders, functional section chief's report submitted to the leading group, so that the ideological and ethical construction and the construction of the work of the practice of the work carried out in a colorful and effective way to improve the staff's sense of integrity, awareness of the service, and to further improve the quality of service.
Make full use of holidays to organize knowledge competitions
It is to make full use of the "May Fourth" Youth Day, "5.12" Nurses' Day and other holidays, organizing young medical staff to carry out "prevent disputes, from my start" as the theme. Start with me" as the theme of the knowledge contest, in the nursing staff to carry out "if I am a patient" as the theme of the nurses' speech contest, in the doctors to carry out "I save medical costs for patients? Through colorful activities, the awareness of quality service is y rooted in people's hearts.
Through a series of thematic activities, the majority of the staff's ideological awareness and ideological consciousness has improved. Medical quality, service attitude has improved significantly, in 2005, 2006, through the Medical Ethics Office refused to accept the red packets amounted to 7,600 yuan, received three silk banners, thank you letter several, the public satisfaction, social response.
Spiritual civilization construction promotes the development of material civilization
Effective spiritual civilization construction work, but also make us broaden the vision of the concept of change, and more firmly our "science and technology hospitals, quality of medicine," the idea of hospitals, in the actual work of our specific grasp of the nine things. First, pay close attention to the "three basic training", strengthen the basic skills of professional and technical, solid foundation to improve; second is to adhere to the system of continuing medical education, continuing medical education as the fundamental driving force for technical progress to grasp, encourage professional and technical personnel to participate in self-study exams, enrollment in vocational colleges and universities, the study of this, every year, send 6-10 people to higher hospitals for advanced training, accelerating the knowledge of the hospital. Further study, accelerate the knowledge update, technology update, carry out laparoscopy, ultrasonic emulsification treatment of cataracts, painless abortion, painless labor and delivery, tension-free hernia repair, electrochemical knife treatment of prostate hyperplasia and other new medical technologies, new projects dozens of, a number of Yichun City, Yifeng County Science and Technology Advancement Award, the quality of medical care continues to improve; Third, accelerate the pace of construction of the Department of business to broaden the business field, and take the initiative to adapt to the health care market demand, the addition of 120 emergency centers, medical examination, medical examination, and the establishment of the Department of medical services, the Department of medical services. The addition of 120 emergency center, physical examination section, etc., to provide more convenient conditions for the patient's medical needs; Fourth, the establishment of a sound administrative management system, business management system, quality management system, the compilation and printing of the "hospital total quality management program", the development of practical work quality standards, collation of the "Hospital Compilation of management systems" issued to the department manual, so that the work can be based on the rules, according to the rules, with the system to regulate medical behavior; six is the reform of the management mode, increase the strength of public affairs. Insist on a monthly meeting of departmental cadres, announced this month's financial income and expenditure, summarize the work of the month, the layout of the next month's work plan. All large and medium-sized hospital purchases through public bidding, the rational development of the hospital distribution system, before the implementation of the full consultation with the staff, brainstorming, the adoption of reasonable views, the true development of democracy, and fully mobilize the enthusiasm of the whole hospital staff; Seventh, to continue to carry out the "Hospital Management Year" activities as an opportunity to work hard, and constantly improve the overall management level of the hospital, and promote the formalization of the hospital management level. The overall management level of the hospital to promote the formalization, standardization, scientific and modern hospital management process; eight is to strengthen the construction of key specialties, and actively carry out scientific research to promote technological advances; nine is to increase investment in equipment, the introduction and updating of CT, CR, electronic gastroscopy, electronic colposcopy, etc., to improve the diagnostic technology level. Nine measures to comprehensively improve the hospital's service function, accelerate the development of medical technology, enhance the quality of business, bringing the momentum of sustained growth in economic benefits: the total number of hospital visits in 2004 86,071 people, 87,382 people in 2005, an increase of 1.5% year-on-year growth, 98,404 people in 2006, an increase of 11.2% year-on-year growth in the first half of 2007, January to May 43617 person-times, a year-on-year increase of 13.4%. Among them, the number of admitted inpatients was 6,518 in 2004, 6,762 in 2005, a year-on-year increase of 3.6%, 8,143 in 2006, a year-on-year increase of 20.4%, 4,061 in the first half of 2007 from January to May, a year-on-year increase of 25.7%, hospitalized surgical patients were 1,944 in 2005, 2,272 in 2006, a year-on-year increase of 16.9%. The number of hospitalized surgical patients was 1,944 in 2005, 2,272 in 2006, a year-on-year increase of 16.9%, and 1,192 in the first half of 2007 from January to May, a year-on-year increase of 37.5%. The total business put in 2005 20.74 million yuan, 25 million yuan in 2006, January-May 2007 12.5 million yuan, an increase of 33%.
Good family planning and comprehensive governance
Family planning is a basic national policy, and comprehensive governance is an important project for the country's long-term stability. We put family planning, comprehensive management work into the hospital's important agenda, set up a special leading agencies, establish rules and regulations, improve management, organize staff to study the relevant laws and regulations of the country, improve the legal awareness of the staff, and educate the staff to strengthen the sense of citizenship, law-abiding, abide by social morality, and social life in the community, and the production of activities in the performance of the image of a good citizen. The hospital implements the comprehensive governance target management responsibility system, unit package section, section package staff, staff package family members, family package children, to ensure that employees and their families do not close to drugs, gambling, not close to pornography, do not engage in superstitious beliefs, so that the "Four Pests" have no place to hide. Carry out safety unit activities, carry out regular fire prevention, vandalism, disaster prevention education, educate the staff to fight against undesirable phenomena. Over the years, the hospital has been in good law and order. No family members of the staff have violated the law and ensured peace and security. Adhere to patriotic health activities, the establishment of a daily small cleaning and cleaning every Saturday health system, the health responsibility is divided by district to the department to the individual, to do unannounced inspections combined with regular inspections, to keep the environment clean, hardening, greening, landscaping, brightening the environment, to provide patients with a good environment for recovery, treatment, and has been generally praised by the patients.
Reviewing the two years of work to create a civilized unit, although in all aspects of the achievements, but we understand that, in the market economy, the medical market competition will be more intense, we are in the management, service and surrounding counties and cities of brother hospitals and civilized units compared to a great distance. We are determined to continue to implement the "patient-centered, quality-centered" service purpose, and strive to improve the quality of medical care, enhance the sense of service for the people's health to make greater contributions.