The director of the beauty salon is like the conductor of the symphony orchestra, both the correct command, but also to reconcile all the voices, so as to play a harmonious and beautiful music. That is to say, to the actual work, the beauty salon store manager not only to make the overall requirements of the beauty salon, but also to coordinate the work of various departments, and to stimulate the enthusiasm of all employees.
Beauty salon manager is the soul of the salon, can be rich in personality through the leadership, give life to the salon, the use of teamwork to shape the characteristics of the salon. At the same time, the salon manager himself can also be in a difficult environment, exercise their ability to work, reflect their own values, so that they live a more fulfilling life. . Beauty salon manager's duties 1, beauty salon manager daily routine work
(1) health cleaning and inspection. (2) Morning meeting. (3) Customer opinion processing. (4) Summary of the day's business, information organization. (5) equipment and health finishing
2, salon manager weekly routine
(1) summarize, analyze the previous week's work (2) to understand, grasp the customer dynamics (3) assessment of the salon (4) the focus of the performance analysis of the business (5) logistics analysis (6) a cleaning (7) weekly small-scale activities such as the convening of internal small-scale storytelling Competition (8) held weekly work summary, seminars (9) and individual employees in-depth heart to heart
3, salon manager monthly routine
(1) for the month's work analysis (2) assessment of the beautician (3) on the key business performance evaluation (4) review of the financial statements (5) payroll (6) for the analysis of customer flow dynamics (7) crop flow analysis (8) Make competitive dynamics analysis (9) home visits . Third, the salon manager's job description 1) explain the salon's sense of service, cultivate the store staff's dedication, the rational use of talent
(2) develop work plans, a clear division of labor, to assist staff to achieve the goals of the beauty therapist's technical and sales ability
(3) analyze customer comments, explain the service door standard and and standards, and colleagues *** with the designated method of improving service (4) Regularly understand the expansion of customer sources and the dynamics of market competition, and analyze the situation and develop countermeasures
(5) Establish a fair, reasonable and effective system of rewards and penalties, to coordinate the relationship between the beauticians, to maintain good discipline
(6) Supervision of the daily work, to ensure that all aspects of the salon's normal operation and high-quality Service
(7) Select quality products to serve customers, to ensure that the product effect is good, stable quality, value for money
(8) Reasonable arrangement of facilities in the hospital, as far as possible to facilitate the customer
(9) Regular training of staff to improve the quality of service
(10) In accordance with the market situation, to develop a reasonable charge price
(11) (11) price (including care items, products), to establish a good reputation
(12) play relaxing music to regulate the atmosphere
(13) is responsible for the performance management of the salon, including staff work schedules, behavioral assessment and supervision. Beauty salon manager daily workflow (1) daily into the store, should be regularly organized to convene a morning meeting, the meeting, announced that the previous day's business performance and the day matters
(2) in the daily 11:00 before the presentation of the "salon manager daily schedule"
(3) in the daily 11:00 before the accountant to present the previous day's "accounting daily schedule"
(3) in the daily 11:00 before the presentation of the accountant to the previous day. (4) The salon manager will review the customer information of the previous day and check and stamp it before the end of each day
(5) Report the turnover of the previous day to the boss before 11:00 every day
(6) Understand the feedback and suggestions from customers every day, communicate appropriately, and report to the owner of the salon. (6) daily to understand the customer feedback and suggestions, to make appropriate communication, and to the beautician to understand the general situation of each customer
(7) daily before the end of the day to check the day's receipt of the right number and joint verification
(8) monthly or weekly store meeting, meeting content in the meeting before the distribution of the week, the relevant sales staff to prepare. How to do a good job as a beauty salon store manager? Store manager that is for a beauty salon store management, implementers and decision makers. Many people have the idea of opening a store, but want to do a good job as a store manager is not an easy thing.
First of all, whether or not it is your own business, you have to love, enjoy, dedication and professionalism. Only love it, from the heart want to go to work for it, will appreciate the fun, only to be able to concentrate on the development.
Secondly, you must have a certain administrative ability and excellent management talent, fair and equitable treatment of the relationship between employees and the correct assessment of store performance. Facing problems with correct judgment and able to solve them quickly. Be able to start from the overall situation, according to the staff's own ability to division of labor and strict supervision, flexible, calmly deal with emergencies, which is the store manager must have the basic ability.
Once again, in the management of the fairness of things, whether it has been to people should be strict requirements, it is important to be able to take a variety of different measures to motivate employees. In the business side to ensure that the source of goods, often adjust the display to maintain the customer's sense of freshness, do a good job of sales data analysis, adjust the commodity structure, customer service and so on. In addition to this, it is important to understand the relevant laws and regulations.
Fourth, as a store manager, you must have certain organizational skills and cohesion, as well as the ability to master the staff.
The store you manage must be profitable in order to prove your value and ability to work, and in the process of achieving the goal, your management and lead by example, will be extremely important. Therefore, the realization of the turnover target is 50% dependent on your personal excellence. As a store manager, you not only have to utilize your own talents, but you also have the burden of directing the rest of the staff - enabling each and every one of them to excel. You also need to influence your employees with your actions and thoughts, rather than letting them influence your judgment and thinking.
If you find that your employees have deficiencies, you need to help them improve their abilities and enhance their own qualities.
To do a good job as a store manager, it is also necessary to change the stereotypes and make the best use of their talents, so that the turnover can be increased. You have to know how to analyze reports and collect data to keep track of the store's performance.
So what does a store manager need to accomplish to collect customer data?
1. new and old customers of the basic information; 2. various transaction information, such as orders, inquiries, complaints, etc.; 3. product information, such as customers to buy what products, purchasing habits, purchase frequency and the number of purchases, etc.; 4. customer acceptance of the promotional information and response; 5. market information, similar stores for the attractiveness of the customer's goods, the frequency of purchase of the product and so on;
Fifth, to have some professional and sales knowledge. Do which line to know which line, if you do not know anything, then the store's operation will face a great survival crisis. Store manager is the mainstay of the entire business store, if the sales skills of the store manager is not skillful enough or can not convince the public, then the other store employees do not have a role model two have no confidence, then sales will be quite bad, the store manager sales skills training is quite critical. A store manager with good sales skills can recruit more customers externally and serve as a role model for employees internally.
Sixth, we must know how to improve the quality of service at the right time. At any time, the consumer is the source of money for the business point of sale, appropriate adjustments to the strategy to improve the quality of service, increase the function of the service, are a kind of pro-behavior for more cooperation in the future to lay the emotional foundation. When the service is more rationalized, when the customer has a sense of cordiality, convenience, trust and comfort, then will lead to a group of appreciation and recognition, which is one of the aspects of marketing success. For example, many business locations, there will be a variety of new ideas full of promotional activities and door-to-door service activities.
The market, the same store a lot of different stores more, bad service, directly leading to a decline in turnover, the store manager, in addition to the hardware must be hard, the software first push service, the store manager must be firmly service-oriented ideas, which led to the entire store's level of service, the service is another facade, the quality of a person's services out of the question, it may affect the entire store's image. Now it is important to innovate the service, when your service is not novel and popular, then your service is not service.
Another point to note is that the store does not allow out-of-stock, out-of-stock phenomenon, the store manager should always count the out-of-stock rate of goods, urge employees to follow the number of points of commodity turnover, with the promotional activities of the goods, as well as seasonal merchandise display, to grasp the cycle of replenishment of commodities, and systematically control the commodity inventory, to strengthen the store renewals, and timely contact with the supplier, to minimize the out-of-stock rate. At the same time, according to the store sales plan and store sales performance for reasonable replenishment, can not cause serious backlog of goods. As long as the store to ensure that the goods excellent, full of goods, so that customers buy happy, assured, coupled with the former service, business is not hot it.
Warm tips: store manager in the daily business after checking the accounts, fill out the day's business statement, business payment check and properly preserved. Also check whether the electrical equipment is closed. Eliminate fire hazards.