Summary refers to the social groups, business units and individuals in their own a period, a project or some of the work ended or all completed after the review and inspection, analysis and evaluation, so as to affirm the achievements, experience, identify gaps, lessons learned and some of the regular understanding of a written material, which can help us rationalize the structure of knowledge, highlighting the key points, breakthroughs in the difficult points, may let us seriously Let's finish the summary. Then you really know how to write a summary? The following is my annual summary of the work of the operation and maintenance engineers 4, welcome to share.
The annual work summary of the operation and maintenance engineers Part 1Time flies, a flash, snap your fingers between 20xx year has passed, as a company's operation and maintenance engineers, in the company's leadership and the various departments of the help of colleagues, I have successfully completed the work of the various tasks. In the specific work, I try to do a good job in the service work. In order to work better in the future, improve the shortcomings, hereby my work in 20xx year to do a summary:
First, the work summary:
Work content:
(a) according to the company's needs, is responsible for the company's network applications, the company's Web site development, the company's network application system server installation, Configuration and maintenance work, the company's network application system user accounts and rights management.
(B) is responsible for the maintenance of the company's network and computer software; the company's computer software installation, debugging and software in the use of the process of problem solving; the company's network resources, the distribution of rights; the company's personnel to provide the necessary technical support services.
Completion of work:
(a) to complete the preparation of the company's website preliminary data collection, the development of the station's operating procedures, the project can be launched at any time according to the needs of the company, and a short time to complete the station work.
(b) to complete the company's asset management system of user requirements collection and collation work, and with a number of software companies to communicate several times, and ultimately selected according to the needs of the group company's UFIDA financial platform to increase the asset management module, to achieve asset management and financial synchronization at times. Now the project is temporarily put on hold due to the need to upgrade the group's financial platform to a new version in order to increase the modules we need, and can be restarted after the group's platform is upgraded.
(C) to complete the daily maintenance of the company's oa system, adjust the oa forum board, increase the company's news, comments and suggestions, etc. board and update its content in a timely manner, so that employees can keep abreast of the company's news dynamics, to improve their own ideological awareness. To complete the management of the oa system account, give each account corresponding to the use of permissions, new entrants, leaving the staff account to do in a timely manner to add and delete, the hosting of assets around the administrator's account according to the region were grouped.
(D) in the daily work of the timely response to the departments of computer software, hardware, mail, network, printer maintenance. The company currently has nearly 80 computers, due to more machines and most of the provincial store near the end of the old machine, the daily failure of the situation is more common, the main computer failures are: hardware failures, system failures, network failures, software failures, etc., a lot of machines due to long-term use, resulting in the existence of a large number of garbage files in the system, the system files are also partially damaged, resulting in the collapse of the system, reinstallation of systems, and some are network failures, the system is not a good idea. In addition, there are some network failures, line problems. To do as much as possible to reduce the use of equipment failure rate, in the event of a failure, and to do a local solution to the local solution, can not be resolved locally also in the shortest possible time to give the solution to ensure the normal use of the company's computers.
(E) to install anti-virus software on each computer in the company, to avoid the virus in the company's LAN self-replication and mutual dissemination, take up the network resources of the LAN, and even make the system crash, the loss of hard disk of important information and other hazards, and timely upgrading of the software, regular removal of isolation of viruses in the folder, the regular updating of the system patch software patches on each computer, preventing the virus through a system vulnerability. The newest addition to the list is the newest addition to the list, the newest addition to the list, the newest addition to the list, the newest addition to the list.
(F) the leasing industry in the hospital to re-build the network cable, to provide network services to the leasing households and provide certain computer technical support services to the Ministry of Assets leasing business support.
(7) to assist the head of security to organize and print the security return form and uploaded to the oa system in the region of the public **** folder, for the relevant departments and leaders at any time to access.
Second, to find the shortcomings of reflection and improvement
Over the past year, I have always insisted on strict requirements for their own, hard work, in their ordinary and ordinary jobs, and strive to do their jobs, never bring emotions to work. Reviewing the work in 20xx, I have made new progress in thinking, learning and work. But I also recognize my own shortcomings:
1, their own thinking is still very narrow on the development of modern network technology is not comprehensive enough to understand, their own speed of mastering new technologies is not fast enough.
2, sometimes in some of the sudden failure is more concentrated, did not prioritize, scientific to arrange the time, resulting in a few problems processing is not timely.
3, the company's network ip settings do not do systematic planning, resulting in sometimes ip conflict and lead to network interruption.
Three, to raise awareness of the continuous progress
Summarized the past, in order to find deficiencies! For the second half of the work plan, in the first half of the summary of the work at the same time, for their own shortcomings, I also made a preliminary idea:
1, in the hardware conditions allow the installation of network traffic detection software, the LAN monitoring, timely detection of network failures and troubleshooting, so that the network to quickly and efficiently run.
2, continue to improve the company's network at the same time, strengthen the theory and business knowledge learning, and constantly improve their overall quality level. Do a better job.
3, such as the provincial store all moved away from us to take over the computer room, all computer equipment for the company's unified computer name, unit departments to give different ip segments and hardware, ip address detailed registry for easy management.
4, the leadership of each job, prioritize, scientific arrangements for time, on time, according to quality and quantity to complete the task.
Operation and Maintenance Engineer Annual Work Summary Part 2
20xx year operation and maintenance department under the direct leadership of the branch and the diligent efforts of all employees, the successful completion of the network maintenance, network construction, network security and other tasks, a strong guarantee of the Banna jurisdiction of the development of the digital television business, the whole year. The work is summarized as follows:
A, network maintenance and construction
1, MAN maintenance construction
1), in the correct leadership of the branch and the relevant departments of the support, the operation and maintenance of the Department of the hard work of all staff. MAN maintenance as of November, the Department of Operations and Maintenance *** to deal with user failures non-electronic dispatch telephone repair 518 times, electronic dispatch 3687 times, the installation of users 1869 households, relocation of users 288 households, panning users 147 households, the opening of the vice users 152 households, improve the quality of the network coverage, the more powerful to enhance the competitiveness of the market.
2), the new district network new construction projects to establish seven, the implementation of seven and other optical nodes such as several network coverage area, to promote the development of business and business income increase.
3),Completion of the completion of the metropolitan area network completed pipeline built 4.98 kilometers and supporting facilities.
4), the Department of Operations and Maintenance must be timely and carefully reported the month's "network maintenance monthly statement", "security risks monthly statement", "e-dispatch weekly and monthly statements", "new installation of the user's monthly statement" of the work.
2, network optimization construction
Operation and Maintenance Department in the branch under the direct guidance of the leadership of the real-time urban network optimization is not complete regional locations for uninterrupted network optimization and line transformation work.
3, township network construction
1), according to the Shengyi company and the county branch of the arrangement, in the branch of the leadership of the personal leadership, at the beginning of the year, the county under the jurisdiction of the township network of the whole digital television before the whole transfer of planning and design.
2), xx year for the county under the jurisdiction of 20 townships in 16 townships of the network optimization and transformation and 1 township network of the new work.
3), the county and township networking township cable TV subscribers to the entire transfer of 3540 households, the township cable TV subscribers 1629 newly installed. The county township cable digital TV users totaled 5169.
Second, strengthen the technical training, improve the quality of the team
Operation and Maintenance Department bear the main team of the branch project construction, the face of engineering construction, network security trunk safety important task to be completed in a short period of time in a high quality and quantity, whether it is the organization of the work, or the technical work there are more difficult problems. To this end, the branch to carry out technical training as an important measure to ensure the quality of the project, the progress to grasp, take the way to go out and come in, not only repeatedly sent employees to participate in the Shengyi company held training and learning, often use the department to meet the time to organize operations and maintenance personnel to focus on learning and training, but also and neighboring sister companies to face-to-face experience and technology exchanges, improve the skills of maintenance personnel.
Three problems and deficiencies
1, the current operation and maintenance of the Department as a whole to strengthen the ideological understanding, improve efficiency, enhance the level of service.
2, pay special attention to production safety, good network trunk inspection work.
3, the Department of Operations and Maintenance of the current extreme lack of new technologies, new businesses, cutting-edge talent, for the next digital two-way network, data and other new businesses, to strengthen the ability to undertake new maintenance tasks technology training and business learning.
4, strengthen the management of operation and maintenance documents to improve the quality of maintenance. Do a good job each month must be timely and carefully reported to the various types of reports.
5, with the further expansion of the urban network, transportation issues not much constraints on the rapid response mechanism of the Operations and Maintenance Department.
Four, 20xx year work plan
1, continue to grasp the network maintenance quality management and technology maintenance level, improve the quality of network operation.
2, continue to grasp, grasp the province a two trunk line inspection work.
3, actively cooperate with the preparation for the start of construction and other work tasks of the metropolitan area network, local transmission network, urban pipelines and township network construction services.
4, according to the plan to do a good job in the network of new, cell new project and construction and completion and acceptance of the work.
5, the implementation of the Department of Operations and Maintenance of the management system, a clear target management, rationalize the workflow, improve work efficiency, enhance the level of service.
6, improve the production safety system, improve production safety.
The annual work of the operation and maintenance engineers summarized Part 3
By the end of 20xx, the company's operation and maintenance of a full year of time. In this one-year operation and maintenance work, the company's business rapid development, the number of equipment continues to increase, the technical level of personnel and business knowledge has improved significantly. Our team's technical level and management experience has also improved essentially.
A careful and meticulous completion of the planned daily operation and maintenance work:
1, to undertake the operation and maintenance work of the initial information technology department of the leaders of the work on our operation and maintenance work on the high expectations, and put forward a serious improvement in the level of service policy. We are in the service process in strict accordance with this requirement, in order to protect the development of xx, responsible for the user's spirit, the "strict quality, service first" principle throughout the various aspects of daily work. So that the operation and maintenance of the process of customer satisfaction has improved significantly, many times the user's recognition.
2, for the work of the Ministry of Information Technology put forward new requirements, new programs, we timely and corresponding cooperation, in line with the "strict requirements" principle, for the requirements of scientific analysis and research, timely and complete and thorough solutions, and to be invited to the user trial or test implementation. This is a powerful guarantee of the timely effectiveness of the operation and maintenance work.
For improving the technical level of service operations, in accordance with the unified planning of the Ministry of Information Technology, on time to complete a series of established training programs. In accordance with the principle of "technology", through technical training to improve the level of business and troubleshooting efficiency; through the development of effective security mechanisms and training to improve the information outsourcing personnel security mechanisms; through the confidentiality system training to enable operation and maintenance personnel to establish consciously maintain xx information security awareness; through the customer service awareness training to improve customer satisfaction.
Advancement of customer satisfaction through training.
Second, the absorption of advanced experience, quality and quantity of the completion of the operation and maintenance of the various tasks:
operation and maintenance of the period of hosts, servers, networks and desktops have not occurred serious production security accidents, for a number of potential threats are also in the information technology department of the instructions, prudent and thorough completion of the rectification work. The use of advanced technology and experience to improve labor efficiency and quality of operation and maintenance work:
1, the use of advanced operation and maintenance tools to improve labor efficiency. Through the monitoring software to keep the information timely and controllable at any time, once the problem occurs can be quickly located and repaired.
2, after the information technology department guidance, we in the operation and maintenance work in a large number of WEB2.0 technology. So that we can efficiently complete the operation and maintenance work in the case, to save a lot of cost investment.
3, in the process of work, pay attention to new technologies and new methods of learning and collection, for the operation and maintenance of the work of the success of the program in a timely manner to organize and submit to the Ministry of Information Technology. After five years of maintenance work stored a large amount of knowledge base information.
Three, to adapt to the needs of the task, timely resolution of problems encountered in the process of operation and maintenance:
1, in the process of operation and maintenance of unexpected problems encountered in a timely manner with the information technology department of the relevant personnel to communicate, for the handling of emergencies in accordance with the "Emergency Preparedness Plan" for the corresponding treatment. In the holiday arrangements for the main personnel on duty and on duty, to ensure that 24 hours can be timely corresponding.
2, in the process of operation and maintenance work, and actively assist the implementation of new equipment, access to the information technology department's affirmation; in the arrival, acceptance, integration program and installation and commissioning process to provide full protection; for data migration, backup, each person in accordance with their responsibilities, in the development of detailed plans, after the approval of the information technology department in strict accordance with the program implementation;
3 On the one hand, we do a good job of operation and maintenance work, on the other hand, send some or all of the staff to assist the Ministry of Information Technology's work to make up for the lack of manpower;
4, for the upgrading of the server room in the process of active cooperation, the whole process of sending staff to supervise the construction process, and timely issuance of a variety of construction programs and design information. After the completion of the construction of the timely improvement of all kinds of chart changes, identification.
5, with the administrative department to do a good job of asset management, the asset management system to send special personnel to participate in the study, and the backup, upgrade program in a timely manner to put forward their own proposals; for the office of the initiative put forward by the energy saving and emission reduction respond positively, take the initiative to take measures to avoid the waste of energy and materials; many times in conjunction with the Office of the assets of the statistics, inspections, registration work.
Four, seriously complete the operation and maintenance work in the report, summarize and knowledge accumulation work:
1, "Knowledge Base" through the successive 2 years of finishing has formed a system of complete operation and maintenance of knowledge, convenient for all kinds of personnel through the management of the rights to look for the required information at any time operation and maintenance, in order to improve the efficiency of operation and maintenance work provides the basic guarantee. The basic guarantee.
2, the daily report: **** submitted "Operation and Maintenance Daily" 309, "Operation and Maintenance Weekly" 52, "Server Room Temperature Weekly" 52, "Operation and Maintenance Monthly" 12, "Operation and Maintenance Semi-annual" one, "Operation and Maintenance Yearly" one, "Desktop Work Record Sheet" 1,914, "Tape Access Record Sheet" 12.
3. Work reports: 70 copies of "Change Report", 5 copies of "Failure Report", "Report on Data Security and Confidentiality Measures", 2 copies of "Holiday Duty Sheet", and 1 copy of "Overtime Sheet". Another: "disk space usage report" and other occasional reports;
4, charts and diagrams: "circuit power topology map", "computer room and rack layout map", "network topology map", "environmental topology map", "telephone distribution frame corresponding map", "ip and workstation, telephone statistics", "outsourcing staff information system registration form" and so on.
5, other reports: "outsourcing personnel information security management recommendations", "file server use management recommendations" and so on.
Through the above work and measures, our company successfully completed the operation and maintenance tasks of the current period of xx, fundamentally meet the requirements of equipment operation and maintenance. The successful completion of the task depends on the correct leadership of the Ministry of Information Technology and vigorously assist; rely on the healthy development of the situation; benefit from the two sides of the long-term formation of trust and tacit understanding.
A year has passed quickly, and I would like to apply to the leaders to renew the O&M contract for another year. And, in the new maintenance center to maintain all the terms of the previous year's contract, to maintain the original price of operation and maintenance unchanged.
In the new operation and maintenance period, we will keep a cool head, continue to carry forward their own advantages, make up for the shortcomings, improve the level of service and level, under the guidance of the Ministry of Information, and the various departments of colleagues unity and collaboration, vigorously cooperate with each other, hand in hand **** into the high-standard high quality to complete the operation and maintenance of all tasks. Hope that in the new operation and maintenance period can better cooperate with the work of the Ministry of Information Technology to complete the requirements and tasks.
The annual work summary of the operation and maintenance engineers Part 4Time passes, between the snap of the fingers, 20xx year quietly arrived, since 20xx March just entered the company, I was the first contact company, contact communications industry, contact company network management and maintenance. Although with my professional and skills are consistent, but all the actual experience is the first time, so I have no preparation, the same also dispel any concerns, life is like this, all is to start from the first time, no contact, dry and not terrible, the leadership gave me the opportunity to let me have a try, a platform to show their own, then I will be more times the effort to do a good job is the biggest! The greatest reward for the work is to do a good job. And it is also a confirmation of their own. After a period of work and unfamiliar environment, concentrate on business knowledge, and strive to improve theoretical knowledge and business level. Comply with the law, work conscientiously and conscientiously complete the tasks assigned by the leadership, so that he gradually integrated and adapted to the new working environment. In the past half of the leadership and colleagues in the care and support to help, through their own unremitting efforts, in thinking, learning and work and other aspects of new progress. Now summarized as follows:
First, the company's computer routine maintenance work
Just started to take over the work, found that most of the company's work computers have not been installed security software and upgrade system patches; employees to install the system and applications at will, resulting in the company's local area network virus is a serious hazard, unstable and system crash, the order of the work has been disrupted, the staff do not strictly require Employees are not strict with themselves, chatting QQ, playing farms, watching entertainment sites, etc. during working hours; for this reason, the company and individual work are often affected, and work efficiency is reduced. For this situation, I have taken the following measures:
1, first of all, the company's employees to carry out a basic knowledge training, so that employees understand the correct use of computers, virus prevention, backup of important documents. This greatly improves the employee's proficiency in the use of computers.
2, first restore good order. Computer use such as found fault and need to change the settings, must first report the company's operations and maintenance personnel, by specialists to carry out professional and targeted operations, individuals can not change the private, so as to avoid the blind operation of human beings to make a computer failure affects the entire LAN other work, so that the failure to expand, and prolonged the problem-solving cycle.
3, so that employees use a unified, security-tested system and application software, installation, set up a unified antivirus software, firewalls and other security protection software, and through the efforts of the practice, and in each machine set up an automatic system patch upgrades and regular checking and killing rules.
4, for personal critical data information, e-mail path transfer backup, so that these data away from the danger of failure points, to avoid accidental loss of the serious consequences. The operating system is routinely backed up on a regular basis for easy restoration afterward.
5, for the network management of regulatory work, the company installed all the computers behavior management software, the staff gradually improve efficiency, conscientiousness has been significantly improved, so as to purify the company's network office environment.
After a period of implementation and work, the previous chaos has been effectively controlled, now the company's more than ten computers, stable working conditions, there is no large-scale system crash and failure.
Second, the daily maintenance of the network
Maintenance and management of routers and switches to ensure that the company's network is running normally, the normal use of network resources by employees. Strengthen the router's rule settings, optimize the external network interface, internal staff to reasonably allocate bandwidth traffic, so that the company's network can work stably and effectively.
Third, the company's network system management and improve
The company after a period of operation, the rules and regulations of various departments through the research, discussion, and improve the establishment of the meeting and the development of the rules and regulations of computer management has formed a system, we do things according to the rules, so that it has become a habit of work. At the same time the company's asset management and daily paperwork forms are very confusing and missing links. To this end, a number of specially produced forms, registration application form and statistical tables. So that the company's assets and resources to get effective management and control, to prevent the management of the loss of control and asset loss.
Fourth, the company's server platform management and maintenance work
The company's development is gradually expanding, for all the company's business support platform - servers, for the top priority; this year, our servers accordingly appeared a few major failures, respectively, are as follows:
1, seven network failures, a major one, due to the server by the DDOS attack, resulting in our servers can not work. normal work. Afterwards, it was restored to normal through emergency treatment. The other times were power outages in the server room, network upgrades, and DNS resolution failures of the telecom and Unicom, which affected our server platform network connection.
2, system failure three times, one of which is the SMS platform server system file corruption, resulting in system crash. After the technical department to use emergency measures to restore the system within two hours.
3, other failures *** counted 5 times, due to the overflow of the Unicom gateway, can not be synchronized with our IVR server database gateway, resulting in the user can not be normal subscription and the use of our company's companion services.
After several major failures, the technical department has studied and discussed many times to develop a set of perfect emergency measures and daily maintenance plan. Try to avoid the risk and reduce the occurrence of accidents, and at the same time to ensure that problems are prevented in advance, timely detection, rapid resolution and return to normal operation.
4, for the server appeared in the problem, in the technical department with the cooperation of other colleagues to complete the server redeployment, access rights and security improvements, database optimization and other related measures, the current server has been running normally.
5, the company's jobs and positions for employees to redeploy the FTP server access rights and Internet access, so that each employee can put the important documents to the server related to the department's folder for backup, and through the internal and external networks can be realized by accessing the FTP server, which is greatly facilitated by the employees on business trips or at home at any time to extract the relevant information, and the staff's access rights are not the same, so some of their own or not the same, so that some of them are not related to the work of the department. The same, so some of their own irrelevant or important information on the company's confidentiality settings, which greatly improves the integrity of the company's important information and confidentiality.
Summarize the work of this year, although there is a little progress and achievements, but in some areas there are still many shortcomings. For example: lack of work experience, the company's network and office environment has not been greatly improved; encountered difficulties in communicating with the leadership is not enough, etc., which are to be improved in the future work.
In the new year, will be a hundred-foot pole, one step further, 20xx year's roughly work plan for:
1, in the company's internal use of a simple, effective software work platform, so that it is easy for all employees of the company's work, communication, discussion, release of public **** information, etc. (such as OA software).
2, the use of projector equipment resources to produce conference slides for staff training in computer operation and work commonly used software knowledge of the tips, and strive to further improve the company's staff specialization and work efficiency.
3, to solve the enterprise website production and other professional knowledge problems, spare time to strengthen learning and competent website management.
4, to further enhance the stability and management of IT systems and network systems, the use of a more efficient domain control system to replace the current workgroup LAN, so that the internal and external networks connected to any, anywhere in the work can be connected to the company's server resources.
5, re-construction of the computer room cabinet network cabling, so that the cabinet alignment more beautiful, while facilitating the future maintenance of the line excluded more clear, intuitive.
6, in the case of funds allowed to the company's office computers, networks, conference system deployment program upgrades and optimization, to further improve the efficiency of the staff, the company to save costs and expenditures.
7, to learn more network knowledge, the full application of some new technologies to the company. For the company to provide better quality, more convenient, more efficient, more energy-saving office.
20xx year, is a brand new year, is also a year of self-challenge, I will strive to correct the shortcomings of the past year's work, strengthen the theory and business learning, and constantly improve their overall quality of the new year's work to do a good job for the company's better development!