Community service is good social practice, the following is my organization to provide a summary of the situation of community service activities sample, welcome to read and reference.
Summary of the situation of community service activities (a)
In order to further improve the quality of medical care and service level, to create a harmonious and healthy, positive working atmosphere, my center will be in December 20XX as the month of ? Service Quality Month? , in each section (site) to carry out comprehensive service quality improvement activities. Now the activities are summarized as follows:
First, the leadership attaches importance to ensure the smooth implementation of the activities
The center's leadership team attaches great importance to this activity, one is to formulate the "Dongguan City, Dalang Town, Community Health Service Center? Service Quality Month? Activity Implementation Program", clear activities and implementation steps, while the program will be on the wall publicity, and actively accept public supervision. Secondly, we held a conference on "Service Quality Month". Service Quality Month? Activities to mobilize the General Assembly, the use of newsletters, microblogging and other ways to publicize the activities of information, to create a good atmosphere for the activities. Third, by each section (site) for the outstanding problems and weaknesses in the work, the development of section (site) rectification account, and led by the directors of the functional sections, the establishment of seven supervisory group of each section (site) to supervise and guide the completion of the account. Through the above measures, effectively ensure the smooth implementation of the activities.
Second, multi-pronged measures to promote the quality of service to a new level
1, with the opportunity to publicize the day, popularization of health education knowledge. 20XX December 1 is the 27th? World AIDS Day. On that day, our center and the town AIDS prevention and control leading group, population planning and health bureau and other departments jointly carried out a ? World AIDS Day? Publicity activities, to the general public explained in detail the transmission channels of AIDS, epidemic characteristics and other aspects of the protection of knowledge, so that the general public a clearer understanding of AIDS, to achieve a correct understanding of the scientific prevention, action to the ? Zero? AIDS. In order to attract more people to participate in the activities, we also provide on-site health counseling, blood pressure measurement and other services, and distribution of condoms, playing cards printed with general knowledge of AIDS and other small gifts. According to statistics, *** distributed 500 health promotion folders, 500 pairs of playing cards, 1,500 condoms, serving 350 people. The activities have achieved the expected results.
2, full participation in cleaning activities to create a comfortable medical environment. In order to create a clean and comfortable medical and working environment, our center has designated December 11, 20XX as? Environmental cleaning day? , by the staff of each section (site) is responsible for their respective work areas, carry out environmental cleaning, dusting, cleaning cobwebs, removing garbage and stagnant water, organizing objects to make them neat and orderly, to ensure that the ground is clean, the air is fresh, and the items are placed in an orderly manner. In addition, we have also developed a department (site) environmental rectification system, requiring each department (site) in the daily health cleaning, environmental disinfection on the basis of at least once a month to carry out a full range of health cleaning action, while in accordance with the norms of placement of the relevant items, set up the items to ensure that the items are organized, to create a warm environment for the patients to visit the hospital.
3, service etiquette and communication skills training. Civilized etiquette is the fine tradition of the Chinese nation, but also an important part of the moral character and code of conduct of each of us. As a front-line medical staff, every day to face the patient, the importance of civilized etiquette is self-evident. For this reason, our center on December 15, 20XX, December 23, carried out two medical staff service etiquette and communication skills training. The course ranges from recognizing the needs of patients to serving patients with various skills; from the principles of service etiquette to the image of medical staff; from the correct words to receive patients to the many details of doctor-patient communication. The content is comprehensive and practical. In addition, through the usual collection of photo material, with colleagues around the good or bad examples for comparison, and with the help of ? The game format of "Let's find out what's wrong" guides us in an entertaining and fun way. The game form, guide everyone in the entertainment to learn the relevant knowledge.
4, organized? The first is the "Dual Lifestyle", which is the first time a person has ever been in a hospital in the world. On December 23, 20XX, Dalang Town Community Health Center held the 18th? Moral Lecture Hall? The theme is? Sacred medical practitioners? which attracted 125 employees to participate. Lecture hall through the form of people around to tell things around, things around to teach people around, told our center Changtang station director,? Dongguan good man? Wang Tianyong perseverance, an hour early every day to go to work to volunteer for the elderly home services, touched all the staff present. We all said that we should take Dr. Wang as an example, loyal to their duties, enthusiastic about public welfare, caring for patients.
5, the departments (sites) set off? Than service, race quality? The tide. The front line of service passive to active, basically in the patient before the opening to provide services. Preventive vaccination clinic in the peak flow of people, the appropriate opening of the registration window and vaccination room, try to avoid? Long queue? phenomenon. Doctors group through? Inviting experts from higher level hospitals to give lectures and provide services. Inviting experts from higher hospitals to give lectures, and Going out? sending the backbone of the business to go out to study, and constantly improve the business skills. Nursing team will? Civilized language and? Service prohibited words? The nursing team puts the civilized words and forbidden words on the wall, and all the staffs sign the service commitment, through the public supervision and self-motivation, and strives to bring the high-quality nursing care to every patient. The pharmacy team carries out a questionnaire survey on service quality and improves its work according to the problems reflected by the public. The charging team strengthens the training on social security policies and charging operation skills. Inspection, radiology, function and other auxiliary sections jointly carry out self-examination and self-correction discussion activities, combining self-criticism and mutual criticism, **** with the search for work deficiencies and optimization and improvement. Each site can also be in accordance with the contents of the account to implement rectification, and effectively improve the service attitude, improve the quality of service, optimize the service process, harmonious doctor-patient relationship.
6, to carry out the evaluation of public satisfaction. 20XX December 26 - December 31, my center medical office and volunteer service station to jointly carry out the evaluation of public satisfaction, by the center of the volunteer has been recorded in the photos of all front-line staff and information of the tablet, to the patient to ask the staff to serve the patient, the patient to serve the staff to make their service? Satisfied? Satisfied? average? average," "good," "bad," "good," "bad," and "bad. unsatisfactory? and asked for patients' opinions and suggestions for improving our center's services. More than 400 patients cooperated with the survey, and 1080 evaluations and 26 suggestions were collected, and the evaluated staff covered more than 90% of the front-line workers in the center's headquarters. Survey results: ? Satisfactory?1032 articles, ? General?42 articles,?unsatisfactory?6 articles,? dissatisfied?6, the overall satisfaction of the masses reached 95.56%.
7, writing summary reports and insights. In accordance with the program requirements, each section (site) to submit a? Service Quality Month? Summary report, each staff member to submit an experience. As of January 8, 2015, we have received 28 section (site) summary reports and 215 individual insights, the rate of on-time submission is 100% and 97.73% respectively. At the same time, we have also received many suggestions and comments from staff members on improving their work, such as installing a call system in the outpatient department of the Center, installing loudspeakers in the registration and charging windows of the sites, and providing patients with small quilts and warm waterbags in the infusion area, etc. All of these will be considered for inclusion in the next action plan of our Center.
III.? Service Quality Month? activities to achieve the desired results
In this short month, to immediately make a qualitative shift in the quality of service of all staff throughout the center, obviously impossible. But we can feel that through the? Service Quality Month? a series of activities, our staff's overall service awareness has been enhanced, the concept of service has been changed, which has reached our expected purpose. Strengthening and improving service quality is a long-term task, and we will summarize the results of the Service Quality Month. Service Quality Month? Activities of good experience, good practices, explore and establish a long-term mechanism, reflecting the long-term effect, to achieve continuous improvement, from quantitative to qualitative changes gradually step forward!
Summary of community service activities (two)
July 31, 2:30 pm, Beijing Gas Group, four branches of the company's community service center Maliandao store staff went to the duck bridge community for the children at home on vacation to carry out a lively gas safety lecture activities. We talked about gas knowledge in the form of speeches and PPTs, and made a cartoon version of the PPT projection especially for children, which greatly mobilized the children's enthusiasm.
Staff with the most concise language and description, so that children know the most basic knowledge of gas: gas because lighter than air, as long as the kitchen to maintain a ventilated state, so that the air circulation in the cabinet, you can avoid the occurrence of danger; such as the occurrence of gas leakage phenomenon, wipe the pipeline with soapy water can be aware of the leakage point; such as the discovery of gas leakage, the first open windows to ventilate the outdoor to call the gas hotline 96777 and so on.
In the course of the lecture, the children very enthusiastically scrambled to raise their hands to answer questions and raise their own questions. We also did one by one to answer. The staff also guided the children with cell phones to scan the QR code to pay attention to the community service center WeChat platform, so that you can faster and more intuitive understanding of gas knowledge.
Through this gas safety auditorium activity, the children's safety awareness has been improved, so that parents are more at ease with their children at home alone. We feel very pleased, in the future publicity work, we will seek a richer and more attractive form of publicity, and continue to strengthen the professional knowledge, the use of summer and winter vacations for the children more gas safety publicity. The company's goal is to provide the best possible service to its customers, and to provide the best possible service to its customers in the future.
Summary of community service activities (three)
In today's activities, the efficiency of the early lack of some. As a leader, I did not consider the time needed to contact the community personnel, resulting in the players waiting for more than 10 minutes in front of the community. Through this activity, I summarize my experience in leading the team and try to make the activity more compact. Some problems were found during the activity, such as the suggestion that the community group should improve and update the electrical repair equipment. This time, the professional medical power is very strong, but unfortunately, this community participants are not enthusiastic enough, the reason may be that the old city security residents are not concentrated enough, not before the Ferry Road and Jitai secured housing community of the amount of demand for personnel. Suggestions for the new community in the old city whether to find out whether the different communities more targeted service projects. Community service is the Volunteer Association to create a regular service projects, this year is the addition of a number of new communities, and hope to continue to explore and summarize in the creation of a gold standard of new community services.
Summary of community service activities (four)
Saturday morning in order to let the trainees adapt to the role of teacher as soon as possible, more professional for the community to do the guidance of the children, each trainee in the community before the activities carried out on each game experience, familiar with the rules of the game after the trainees in order to go up to the stage to play the role of the teacher to give everyone the rules, After familiarizing themselves with the rules of the game, the trainees went up to the stage in turn to play the role of a teacher to explain the rules, maintain discipline and comment. At the end, the other trainees played the role of teachers according to the rules of the games. Teacher performance, put forward the shortcomings, and help the teacher? Teacher The students were able to make improvements on the spot.
After the lunch break, the participants went to Lotus Village to meet with the children in the community. After drawing lots, each participant found a child to form a duo to accomplish the next task.
In order to make the unfamiliar teams build up a tacit understanding as soon as possible, each team will have 2 minutes to design a team name and team call for their own team and present it on stage.
After the icebreaker game, Mr. Zhang Jinwei was the teacher and led the children to complete the first game ----? Ice Age? Zhang Jinwei expressed clearly, quickly let the children understand the rules of the activity other students and children to participate in the game, look! Under the protection of the older siblings, the children showed great confidence and courage in the glacier!
Mr. Jinwei gave everyone time while at the same time, but also do not forget to give everyone cheering, encourage everyone to go all out. In the end, our champion and runner-up were also produced in the fierce competition. Let's have a glimpse of the valiant posture of the champion and runner-up!
The first game we are not yet finished, the second more interesting games followed. The second game is ? Emergency assistance? This game is organized by Mr. Chuanghui, who looks like an experienced coach, explains the rules to everyone, and then starts to time each group, and he keeps a close eye on the movements of each group member, and warns of any foul play.
After the first round of the game, Chuanghui, adhering to Zhenbang's principle of doing things to the extreme, put forward an ultimate test for everyone, each group member will be in the 3-meter wide river outside the rescue of the fallen! Although this test scared the group members at first, the resourceful students still found a way! Look at them in order to complete the task, self-breakthrough to come up with this difficult action, the end of the game can go to join the national gymnastics team!
The last game is ? The last game is "Stealing the Sky Trap". This game was led by our teacher, Mr. Li Heung Chen, who is very affable and fluent in expression, and made a very interesting guide for the beginning of the game.
The children trusted their brothers and sisters and acted according to their guidance without being seen. Ms. Li followed each group very responsibly, watching carefully to see if they encountered the "minefield? Minefield?
After the event, the participants were bused back to the Kirin Mountain camp for dinner. After a short break, it was time for the cadets' favorite activity, the drama show, which brings out the cadets' creativity. Drama performance? It was time for the drama performance! The participants wrote, directed and acted their own plays, which were based on their lives, and summarized and reflected on their experiences through the plays. The first group of trainees took Li Xinxin as the prototype, showing her transformation from a shy and introverted girl to a confident and cheerful girl after going through the Zhenbang summer camp. The theme was clear and the plot was smooth, which was well received by all! Another group of students in the form of comedy and humor to show the point of view of begging is not as good as begging yourself: A student was promised by his mother, get the first place in the class will buy him his favorite skateboarding shoes, his good friends in order to help him get the skateboarding shoes, trying to help him to cheat, the results of the tragedy of all the failures, and in the end, he got the low scores, let out the exclamation of the ?NO ZUO NO DIE ?
The next day at six o'clock all the students got up on time to gather, began our morning exercise. Under the dynamic melody, Shine guided everyone to slowly open their bodies and follow the beat of the music to dance their bodies and express themselves. After a few weeks of morning dance practice, the trainees improved quickly and got into the groove faster and faster. After the morning practice, it was time for our "Heavenly Language and Earthly Language" session. Shine brought everyone to the wide lawn to listen to the birds and smell the flowers, quietly sing for everything, and use our inner language to convey our inner feelings to the earth, sky and people around us. Although it was drizzling in the air, the participants were still sincere in expressing our gratitude to the nature. Perhaps nature was touched by our sincerity, and the rain stopped and the sun came out.
After breakfast, it was our reserved program---tea talk and homework help. While relaxing with a cup of tea, the sparkling main bubble guided everyone to sing and play games. During the interactive games, the children also injected a lot of laughter and songs into the tea room. Singing not only honed the children's confidence, but also provided them with a platform for self-expression.
After lunch, the children left the camp with a harvest full of joy and the week came to a successful end.
Summary of community service activities (five)
June 26?28, the District Education Bureau Housing Management, the provincial Center for Disease Control and Prevention, the District District Office, the District Federation of the Disabled, the city of 124 high school, the city of Water Group Lifelong Education Division of the six units of the 131 on-the-job party members came to participate in the volunteer activities of the community of Fengze.
The working party members cleaned up the environmental hygiene and small posters in several buildings and courtyards on No. 60-1 and No. 60-2 on South 11th Road, No. 150, 150-1, 150-3 and 150-4 on Shayang Road, No. 202 and No. 217 on Tianjin South Street, and No. 178-1 on South 11th Road, as well as cleaned up the sundries that blocked the fire escapes.
In particular, doctors from the Provincial Center for Disease Control and Prevention (CDC) gave lectures on disease prevention and distributed promotional materials to the community, and teachers from the city's 124th High School visited the family of Jiang Guoqiang, a low-income household, and adopted the micro-wish of a low-income household that wished to tutor their children's homework.
This activity lasted a long time, the number of participants, a variety of forms, a wide range of influence in the community, played a positive role.