Suzhou City, the prevention and handling of medical disputes

Chapter I General Provisions Article 1 In order to effectively prevent and properly deal with medical disputes, to protect the patients and medical institutions and their legitimate rights and interests of medical personnel, maintain medical order, safeguard medical safety, according to the relevant laws and regulations, combined with the actuality of the city, the development of these measures. Article 2 The medical disputes referred to in these measures, refers to the medical institutions and their medical staff on the medical activities of the two sides of the diagnosis and treatment of medical institutions and the results of their causes, responsibility, in the understanding of the differences arising from the dispute. Article 3 These measures shall apply to the prevention and handling of medical disputes in medical institutions of all levels and types within the administrative area of the city. Article 4 the prevention and handling of medical disputes, should follow the prevention-oriented, according to law, fair and just, timely and convenient principle. Article 5 The competent administrative department of health shall, in accordance with the law, fulfill the function of supervision and management, and guide the medical institutions to do a good job in the prevention and handling of medical disputes. Judicial administrative organs shall, in accordance with the law, strengthen the guidance of the work of the people's mediation committee for medical disputes. The public security organs shall strengthen the security management of medical places, clarify the procedures and methods of on-site disposal work, maintain normal medical order, and safeguard the people's right to seek medical treatment. Article 6 municipal and county-level cities and districts set up people's mediation committees of disputes between doctors and patients (hereinafter referred to as mediation committees) is to mediate disputes between doctors and patients of mass self-governing organizations. Article 7 The news media shall comply with the relevant laws, regulations, rules and regulations, fulfill their social responsibilities, abide by professional ethics, objectively and impartially report on medical disputes, and correctly play the role of public opinion supervision. Chapter II prevention of medical disputes Article 8 The competent administrative department of health shall regulate the admission of medical institutions, strengthen the supervision and management of the practice of medical institutions, and urge medical institutions and their medical personnel to improve the quality of medical services, to ensure the safety of medical care, and safeguard the rights and interests of patients. Article IX medical institutions shall participate in medical liability insurance in accordance with relevant national and provincial regulations. Article 10 medical institutions shall, in accordance with relevant laws, regulations and rules, establish and improve the responsibility for medical safety, medical quality monitoring and evaluation, doctor-patient communication, medical malpractice accountability system to prevent medical accidents and reduce medical disputes. Medical institutions shall arrange the reception place, equipped with specialized personnel to accept the consultation and complaints. Article XI of medical institutions shall formulate a medical dispute disposal plan, and report to the local health administrative department and the public security organs for the record. Article XII of medical personnel shall comply with the following provisions to prevent the occurrence of medical disputes:

(1) comply with health laws, regulations, rules and regulations, and diagnosis and treatment and care norms and routines;

(2) establish professionalism, abide by professional ethics, and protect the privacy of the patients;

(3) endeavor to study the business, update their knowledge, and improve the level of professional and technical skills;

(d) On the premise of avoiding adverse consequences to patients, truthfully informing patients of their conditions, medical measures, medical risks and medical expenses, and promptly answering their inquiries;

(e) writing medical records in accordance with the provisions of the information, and shall not conceal, falsify, or destroy medical documents and related information. Article 13 The patient enjoys the right to medical treatment, the right to know, the right to decide, the right to privacy. Article 14 The patient shall fulfill the following obligations:

(1) to abide by the rules and regulations of medical institutions and medical order;

(2) to truthfully state the condition to the medical staff, cooperate with the medical staff for diagnosis and treatment and care;

(3) to pay the medical fees on time. Chapter III Medical Dispute Reporting Article 15 Medical institutions shall establish and improve the medical dispute reporting system, and shall not conceal, delay or falsely report medical disputes. Medical institutions and their medical staff on the occurrence of medical disputes or found that the affected party has disturbed the medical order, shall report in accordance with the provisions of the "Regulations on the Treatment of Medical Accidents", and take effective measures to prevent the expansion of the situation. Article 16 If the affected party has one of the following circumstances, the medical institution shall immediately report to the local public security organ if it fails to dissuade the patient:

(1) occupying the place of treatment or office of the medical institution in a crowd;

(2) refusing to move the corpse to the morgue or funeral parlor;

(3) pulling banners, setting up mourning halls and posting posters in large characters in the medical institution;

(3) disrupting the medical order of a medical institution. /p>

(4) obstructing or interfering with the normal life of medical personnel, insulting, slandering, threatening, assaulting or violating the personal freedom of medical personnel;

(5) destroying the medical institution's equipment, property, and medical records, archives, and other important information;

(6) other serious disruption of the medical order of behavior. Chapter IV Handling of Medical Disputes Article 17 After a medical dispute occurs, a medical institution shall start a medical dispute disposal plan and handle it in accordance with the following procedures:

(1) take control measures to prevent the situation from expanding according to the requirements of the duties stipulated in the plan, inform the affected party of the opinions of the experts' consultation in a timely manner and report to the competent administrative department of health in the place where the medical institution is located;

(2) in the presence of the doctor and the patient *** with the presence of the relevant provisions of the Regulations on the Handling of Medical Accidents to seal and unseal the scene of the physical and related medical records;

(c) the death of the patient in the medical institution, the body should be immediately moved to the morgue or funeral parlor. If the doctor and the patient cannot determine the cause of death or disagree on the cause of death, it shall be handled in accordance with the relevant provisions of the Regulations on the Handling of Medical Accidents;

(4) informing the affected party of the methods and procedures for handling medical disputes, responding to the consultation and questions of the affected party, and guiding the affected party to resolve the dispute in accordance with the law;

(5) negotiation between the two sides to resolve the medical disputes shall be carried out in the reception place of the healthcare institution. The number of affected parties to the hospital in more than five people, should be elected to represent the consultation, the number of representatives shall not exceed three people;

(f) after the completion of the treatment, should be submitted to the competent administrative department of health to deal with the medical dispute report, truthfully reflecting the occurrence of the medical dispute and the investigation and handling of the situation.