The law back to the spring gradual, the beginning of the renewal of all things, we are about to usher in a new year full of hope, in the nearly half a year of time through our hard work, the following is what I have organized for you on the operating room nurse summary of the first half of the work, I hope to help you, if you like to share it with your friends around you oh!
Summary of the first half of the operating room nurse 1
First, the continuous improvement of the quality of nursing care and nursing safety management in the operating room
1, the first half of the **** to complete the operation of the case, more cases than the same period last year. In the case of tight work, heavy task, fewer staff, all nurses without complaint, hard work, especially the Pentacenter nurses Zhang Liying, Bu Jinhui in order to make the operation go smoothly often come early and stay late.
2, the first half of this year, the second emergency without a case of empty post, are able to arrive at the operating room within the specified time, especially ophthalmology nurse Shi Chunping perennial as one day, daytime normal work, the night and the weekend but also shoulder the work of the second emergency, for many years has always been the same.
3, in addition to completing the hospital and the Department of Nursing to develop a variety of work plans, combined with the characteristics of the organization's specialty learning, has greatly improved the business level of each nurse.
Second, patient-centered, first-class service
1, in their daily work, nursing staff always remember the "patient-centered" service purpose, put themselves in the shoes of patients, everything can be done to think differently.
2, strengthen the patient's safety management during the operation and basic knowledge of learning, everywhere patient-centered, found that the problem is solved in a timely manner, and constantly improve. Truly people-oriented, to give patients a sense of security and comfort.
3, constantly improve and strengthen the perioperative nursing management, seriously do a good job of preoperative visits and postoperative follow-up; to enter the operating room for each patient, we try to do a good job of every job, care for the patient, strengthen communication with the patient, to reduce the patient's fear of unfamiliar environments, and to enhance the confidence in the surgical treatment.
4, the head nurse, quality control nurses, visiting nurses regularly to the department follow-up, often ask about the operation with the situation, the operating room nurses to the doctor, the patient's requirements, the patient's comments and suggestions to solve the problem in a timely manner.
Third, the strict implementation of the checking system and nursing procedures
1, each patient into the operating room to seriously check and fill out the patient safety checklist in a timely manner, the first half of the patient safety checklist nursing without a single case of omission, the qualification rate of 100%.
2, strict disinfection, sterilization, isolation measures are implemented, six months of surgical incision infection rate & lt; 0.5%.
3, constantly improve and improve the department's rules and regulations and operating procedures, seriously implement and enforce the rules and regulations and duties, a clear division of labor.
4, the implementation of flexible scheduling and bonuses according to the distribution system, the real embodiment of more work more pay, outlawed the average distribution of bonuses in the past system, to fully mobilize the work of each nurse enthusiasm.
Fourth, increase revenue and save money for the hospital's economic efficiency to make contributions.
1, standardize the secondary library of the library system, strengthen the management of disposable items, a person responsible for reducing the phenomenon of expiration of disposable items, to eliminate the phenomenon of running, risking, dripping, leaking phenomenon of the occurrence of the hospital's economic efficiency to make contributions.
2, the end of April, the operating room set up a recovery room, so far the normal operation, both to ensure the safety of patients after general anesthesia and make the surgery more smoothly, while bringing some economic benefits for the hospital.
3, in early May, we and the gastroscopy room *** with a sex technology - painless gastroenteroscopy, two months *** completed cases, follow-up results are very satisfactory.
Fifth, improve the quality of nurses, training first-class talent
1, all nurses to use their spare time to complete the undergraduate study tasks, 24 nurses undergraduate, specialist, undergraduate in the people, through continuous learning so that everyone's way of thinking, civilized manners and other aspects of the subconscious have been significantly improved; constantly updating the concept of the concept of passive service concept into an active service concept. The concept of active service.
2, rationalization of scheduling, new and old with a better play the role of the old comrades, young nurses from which will get a lot of harvest, group learning, and constantly improve the professional level of young nurses, and gradually improve the Department of the echelon construction. In the future work we will continue to work hard to contribute to the two benefits of our hospital.
Operating room nurse summary of the first half of the year2
The turn of the year has come to the end of the year, looking back at the year I did in the post of nurse, the heart has a lot of feelings; now 20 - years since the work is summarized as follows:
First, strict management, effective coordination
A year In the nursing department and the director of the leadership of the department, from all aspects of strict requirements for their own work in the department, especially in the nursing work in the lead, bold management, seriously implement the hospital and the department's various work systems, to ensure that the work of the department is carried out steadily. Actively cooperate with the director to do a good job of medical and nursing coordination, to guide everyone to do a good job of medical and nursing communication; timely detection and resolution of some of the friction and contradictions, enhance the cohesion of the department, so that the Department of Traditional Chinese Medicine has become a warm family; so that the doctors and nurses in a state of physical and mental pleasure to work, but also for the patient to create a warm, harmonious hospitalization environment in the hospital ward.
Second, pay close attention to the nursing business training
As a combination of Chinese and Western medicine internal medicine department, our department is faced with a variety of diseases, difficult and miscellaneous diseases, nursing specialties are not strong problems. Correspondingly: 12 nurses in the Chinese medicine department, only one is a college graduate of integrated Chinese and Western medicine nursing, the rest are graduates of Western medicine nursing, in the school only to understand the simple basics of Chinese medicine; in the Western medicine "nurse specialist" training continues to deepen the development of specialist nurses, the characteristics and advantages of today's more and more obvious, the Chinese medicine nurse There is no specific professional knowledge and development direction, which to a certain extent affects the work enthusiasm of this group and the stability of the team, but also to the quality of nursing work in the ward has brought negative impact.
In response to this reality, I decided decisively: from me, the whole staff training. Taking the combination of business lectures and business study rooms, mobilizing department heads and doctors to participate, including respiratory, circulatory, gastrointestinal, neurological common internal medicine disease knowledge Training, basic knowledge of Chinese medicine and common skills systematic training, and even some general surgery and orthopaedic diseases of conservative treatment, nursing knowledge, but also carried out the training.
A year of systematic training down, the assessment results show that the nurses have a comprehensive knowledge and understanding of the common diseases of the above systems, which not only improves their business skills, but also greatly enhance the nurses on their own, on the development of the department's confidence. Since then, I have taken the daily strengthening of the way, and constantly combined with the existing cases in the ward to strengthen the trained knowledge, and finally created a skilled nursing team with Chinese medicine characteristics.
Third, try cultural management, and strive to make a feature
Many years of experience as a nurse manager, so I y appreciate: for a team, standardize its behavior is important, but more important is to change its thinking, sublimation of its inner world, to let the "nurse manager management" this external cause, through the nurse "personal qualities". "Personal quality" of the internal cause of the role. To this end, I have taken a series of measures: in the nurse scheduling, weekly to send them a life, workplace insights; held "Angel Heart" small newspaper; the use of the morning meeting to give them some inspirational, philosophical and other small stories to provoke them to life, to the cause of thinking. Subconsciously, we Chinese medicine nurses, humanistic quality has improved greatly. I have finally created a benign chain of "I use humanistic knowledge to change the nurses --- the nurses manage themselves effectively --- the quality of nursing work improves". " benign chain. In recent years, not only the nursing culture construction of Chinese medicine department has been flourishing, but also successfully accomplished various work objectives. In the provincial and municipal inspections, our Department of Traditional Chinese Medicine is known for its standardization of fees, and every time we meet the fee inspection, we have not lost a point to the hospital. In the review inspection, the Chinese medicine department of health education and nursing services, but also won the inspection experts' affirmation and praise.
Fourth, pay attention to the details of the service, improve patient satisfaction
For example, in the patient's health education, the practice of most departments is to rely solely on the nurses verbal preaching, but I found a drawback through a long period of observation: the nurse said less, the content covered incomplete, said more, because of the time constraints, will be said quickly and without focus, so that the patient is simply The patient can't remember it. For this reason, I made an outline of the contents of the hospitalization education as the content of the nurse's verbal education, and entered the details into the computer, and the nurse sent the detailed information to the patients after doing the outline of the education, which had a very good effect. Similarly, there are also "Nasogastric feeding knowledge education", "sputum culture specimen retention method", "urine culture specimen retention precautions" and so on and so forth. This oral and written combination of teaching methods, not only help patients to grasp, but also saves the nurse a lot of time, so popular with everyone.
Fifth, constantly learning to summarize, improve their own quality
As the saying goes, iron still needs its own hard, in the conscientiously do a good job in the nursing management of the department at the same time, I adhere to the study of new knowledge, and constantly summarize the experience of clinical nursing, to improve the quality of their own comprehensive. In 20-- May, participated in the psychological counselor examination, expect in August to obtain three psychological counselor certificate. Over the past year, has published three academic papers in national and provincial magazines, published a poem in our hospital journal, two prose.
Six, shortcomings and efforts
Although, looking back, I can say without shame: I did not waste any inch of time; the face of my patients in my department, I can also say frankly, for you, I have been working hard! However, in the face of their own, I know that there are still a lot of shortcomings in the work, for example, scientific research is an important driving force for the advancement and development of nursing, but our Chinese medicine nursing research projects so far is still a blank; then again, sometimes, too harsh requirements, I have even seen nurses' tears and helplessness. Therefore, looking forward to the future, I am full of confidence in the new year's work of the head of the nurse, as the head of the nurse my efforts are:
1, and strive to make a breakthrough in nursing research;
2, the combination of leniency and strictness, so that their management style is more mature.
Summary of the first half of the first half of the operating room nurse 3
First, the creation of three hospitals to complete the work:
1, under the guidance of the Department of Nursing, according to the "Guangdong Province, surgical specialties safety goals", re-revised the operating room specialties system, workflow, job responsibilities and emergency plans, instrument operation process,. Operating room safety manual.
2, in the form of tracking methodology, according to the ten safety goals of surgical specialties to develop the operating room three-stage check-up guidelines, improve the case tracking of nine cases to ensure patient safety.
3, against the "Dongguan City, three hospitals, medical quality and medical service review standards", revise the operating room comprehensive quality management standards for one time, the five-pointed method to rectify the operating room environment for two times, the Department of drug management team on the quality of drug management supervision for three times, and participate in the Department of Nursing quality supervision for seven times.
Second, the development of quality care services:
1, according to the "Guangdong Provincial Hospital Clinical Nursing Service Quality Evaluation Guidelines", the development of the "operating room quality nursing service implementation program ", open the operating room background music.
2, in order to improve the satisfaction of surgeons and patients, the monthly distribution of questionnaires 5, timely resolution of the clinicians to raise the issue of 6, while strengthening the quality of preoperative visits to patients, intraoperative care, toys for pediatric patients, the purchase of toys 5, pediatric patients accompanied by family members. Intraoperative to inform the family of the surgical process, postoperative follow-up, physician and patient satisfaction greatly improved.
3, the development of operating room specialties, specialized health education manual 1 book, the supply room for the development of operating room cavity instrumentation atlas a book.
4, the strict implementation of intraoperative thermal insulation measures, intraoperative patient input, flushing fluids for 37 ° C, to prevent intraoperative hypothermia occurs; equipped with nursing facilities such as pressure-resistant soft cushions, the purchase of pressure-resistant soft cushions 5 pieces.
Third, nursing quality management:
1, quality management: the monthly use of the law of two or eight on the checking and nursing quality indicators of the problem to analyze, the annual checking unqualified *** 102 times, the number of cases of unqualified cases of nursing quality indicators 59 cases, which checking exists for the surgical cooperation, preparation of items, the use of unskilled instruments, position placement and other items; adjusting the quality of nursing indicators 3 times. Increased the checking system correct rate, safety verification, specimen leaving the body 30 minutes to fix the content, the existence of the problem for the surgical notification form writing errors, specimens leaving the body 30 minutes without fixing, the lack of preparation of instruments, postoperative loss, charging errors accounted for a higher frequency, of which the loss of instruments and the lack of preparation of instruments for the first half of the focus of quality control, both 11 times, after special quality control rectification, the second half of the two are 1 time.
2, operating room nurses position management, the development of operating room nursing position instructions, the development of operating room nurses position management requirements and performance assessment methods, according to the position management to complete the work of specialized surgical cooperation and assessment work.
3, operating room nursing quality management team, in accordance with the "operating room comprehensive nursing quality evaluation standards", "surgical specialty ten safety goals" "operating room nursing quality indicators", as well as special inspection standards, the quality of nursing care in the department of inspection, feedback, rectification and evaluation of the work of the **** 6 times.
4, in the form of tracking methodology to revise the operating room three-stage check-up guidelines 1 time, refine the hand-washing nurses and visiting nurses check-up focus, so that the first-level nurses know the key aspects of the operation, the head nurse check-up 81 times, the team leader check-up 521 times to ensure the safety of surgical patients.
5, reported 4 cases of adverse events, rca analysis of 2 cases
Fourth, nursing training:
1, to assist the Department of Education on the hospital's new employees, interns pre-service training 1 time.
2, according to the standardization of training requirements, improve the operating room level training manual, the annual case discussion 16 times, business review 16 times.
3, in accordance with the core competency training program for professional nurses in the operating room formulated at the beginning of the year, the nursing staff in tiers of training and nursing theory examination, the pass rate of 92%.
4, the development of specialized surgery with PPT courseware 12 cases.
5, **** selected 12 nursing staff to participate in municipal specialty learning. Published 4 papers.
6, adhere to the daily mini-lecture, each nurse has a set of mini-lecture content, divided into lessons to improve the effect of mini-lecture.
V. Internship teaching work:
1, in accordance with the teaching program, *** receive undergraduate and college and university nursing interns 92, and were pre-service training and out of the assessment work.
2. Properly arranged to lead the work, to let go of the eyes, so that students independently complete the anorectal and breast surgery with the work.
Six, sensory control specialty group
1, the development of medical waste management standards, supervised three times, hand hygiene management standards, supervised once, disposable aseptic articles management standards, supervised once. And supervised
2, to assist the Office of Sensory Control of avian influenza, hand, foot and mouth disease, dengue fever, Ebola and other knowledge training and drills.
3, to assist the Nursing Department to complete the supply room review and acceptance.
4, under the guidance of the Department of Nursing, the development of sensory control specialty safety goal implementation plan.
Operating room nurse summary of the first half of the year 4
- year nurse work is the first year of the new century, is the national health system to continue to deepen the reform of the year, all nursing staff in the dean of the importance of and under the direct leadership of the spirit of "all the patients as the center, all for the patient!
1, the Department of Nursing reiterated the duties of nursing staff at all levels, clear all kinds of job responsibility and nursing work system, such as responsible nurses, traveling nurses do their part to eliminate the patient's self-exchange of vials, self-extraction of the needle of the undesirable phenomenon.
2, adhere to the checking system:
(1) the requirement of medical advice class class checking, weekly head nurse to participate in the total checking 1-2 times, and have a record;
(2) nursing operation requirements of the three checking and seven;
(3) adhere to the completion of the infusion card, a year did not occur in a major nursing error.
3, seriously implement orthopedic nursing routines and microsurgical nursing routines, insisted on filling out a variety of information data registry, equipped with five kinds of operation disposal disk.
4, adhere to the bedside handover system and morning care, prevented the occurrence of complications.
Second, improve the management level of the head nurse
1, insisted on the record and assessment of the head nurse's manual: the head nurse's manual is required to hand over to the Department of Nursing before the 5th of each month to assess, and according to the head nurse to set out the annual plan suitable for the unit, quarterly arrangements, monthly plans focus on supervising the implementation of the implementation of the plan and monitoring the implementation of the effect of the requirement of the head nurse to make a summary of the work of each month in order to summarize the experience of the work. The work.
2, adhered to the head nurse regular meeting system: according to the requirements of the level of hospitals held a weekly meeting of the head nurse, the content of the following: to arrange the focus of this week's work, to summarize the strengths and weaknesses of last week's work and put forward the corresponding corrective measures, to the head of the nurses to provide feedback on the nursing quality control inspection, and learn the management of the head nurse related information.
3, monthly nursing quality inspection, and timely feedback, and constantly improve the management level of the head nurse.
4, the organization of the head nurse to go out to study, visit, learn from the advanced experience of brother units, expanding knowledge: the end of May sent three ward head nurse to participate in the new progress of international nursing class, after the end of the study, to all nurses to report.
Third, to strengthen the nursing ethical construction
1, continue to implement the Code of Conduct for Nurses, the implementation of nurses in the daily work of civilized language 50 sentences.
2, respectively, in June, November, the organization of all nurses to participate in the Wenling Hotel, Wanchang Hotel etiquette training.
3, continue to carry out health education, inpatient satisfaction questionnaires, (regular or irregular assessment) satisfaction survey results are more than 95%, and the problems in the satisfaction survey put forward corrective measures, selected the best nurses.
4, the monthly department regularly held a work-rest symposium to seek the views of patients, the patient's request to give the maximum degree of satisfaction.
5, the newly assigned nurses for pre-service professional ethics education, rules and regulations, nurses code of conduct education and basic knowledge of nursing, specialized knowledge, nursing technical operation assessment, qualified people to give the job.
Fourth, to improve the quality of nursing staff
1, the three basic training for the staff, and the organization of the theoretical examination.
2, in cooperation with the Medical Department, hired experts to teach orthopedics, internal and surgical knowledge to improve professional knowledge.
3. Each department asks questions 1-2 times a week in the morning, the content of which is basic theoretical knowledge and orthopedic knowledge.
4, " March 8 Women's Day " held a nursing technology operation competition (aseptic operation), and selected the first prize (Wu Wei-Wei), second prize (Li Min-Dan, Tang Hai-Ping), and the third prize were given awards.
5, in early December, the Department of Nursing of the hospital nurses grouped nursing technical operation assessment: ward nurses assessment: intravenous fluids, oxygen; emergency room nurses assessment: cardiopulmonary resuscitation, oxygen, gastric lavage; operating room nurses assessment: intravenous fluids, aseptic operation.
6, strengthened the care of critically ill patients, adhere to the bedside handover system and morning care.
7, adhered to the nursing business checkup: monthly rotation in three wards, nursing business checkup, nursing diagnosis, nursing measures to discuss, in order to achieve the purpose of improving the quality of business.
8, September to November of this year into the hospital nine new nurses for pre-service training, the content of basic nursing and specialist nursing knowledge, the organization of the head nurse to speak a lesson each, to improve the ability of the head nurse lectures.
9, the hospital has five nurses to participate in nursing college self-study exams, three nurses to participate in nursing college correspondence.
V. Strengthened the hospital infection management
1, the strict implementation of the hospital management leading group developed. Sterilization and isolation system.
2, each department adhered to the monthly air culture of the ward treatment room, dressing room, high-risk departments in the summer, such as operating room, outpatient operating room, the second monthly air culture, to ensure that aseptic incision without a single case of infection of good results.
3, the department insisted on a monthly treatment room, dressing room for ultraviolet disinfection, and records, weekly UV lamps with anhydrous alcohol dusting treatment, and records, every two months on the UV intensity monitoring.
4, disposable supplies after the use of each ward, operating room, emergency room can be timely disfigurement, soaking, centralized treatment, and regular inspection and supervision, the concentration of a variety of disinfectant solution regular testing and inspection adhere to the morning care of a bed in a wet sweep.
5, each ward treatment room, dressing room can adhere to the disinfectant (1: 400 disinfectant) mopping the floor twice a day, the wards regularly mopping the floor with disinfectant (1: 400 disinfectant) discharged patients bed linen for the final disinfection (clean up the bedside table, and wiped with disinfectant).
6, the operating room strictly enforces the requirements of the hospital dye management, sterile packages with chemical indicators.
7, the supply room has established a disinfectant monitoring record book, each disinfectant carried out regular scheduled monitoring.
Operating room nurse summary of the first half of the year 5
Operating room is a vibrant, courageous, dedicated collective. Accompanied by the new hospitalization building of the growth, we have been working hard for six months. In these six months we have always not forgotten the "all patient-centered" purpose, with their own love, enthusiasm, sincerity to meet the needs of each surgical patients, and strive to create "social satisfaction, patient satisfaction, their satisfaction," the style of work to save lives and help the wounded The work style of saving lives and helping patients is carried through the whole process of nursing work. Under the leadership of the hospital and the nursing department, in close cooperation with the support of various departments, for the beginning of the year to develop the objectives of the planning, all medical staff to pay close attention to the implementation of the implementation of the implementation of the unremitting efforts to successfully complete the tasks, and achieved a double harvest of social and economic benefits.
A patient-centered, first-class quality service
In their daily work, nursing staff always keep in mind the "patient-centered" purpose of the service medical education network collection, put themselves in the shoes of the patient to do everything to think differently "if I am the patient". The first thing you need to do is to think about the patient's situation. Actively implement the planning of the beginning of the year "one-on-one full service", reception of every surgical patient, do a good job, care for every patient, when the patient into the operating room, the nurse in the operating room door warmly welcome, self-introduction, and do a good job of all the work of appeasement, to strengthen communication with the patient, to reduce the patient's fear of unfamiliar environments, and to enhance confidence in the surgical treatment. The nurse will be able to reduce the patient's fear of the unfamiliar environment and enhance his confidence in the surgical treatment. Nurse often ask colleagues about the work of technology, attitude and patient requirements, the patient's comments and suggestions can be taken seriously, timely solution.
Second, to build the department culture, establish team spirit
Actively respond to the hospital "to build hospital culture, establish team spirit" call, the department adhere to the monthly organization of medical staff to seriously study the medical laws and regulations, hospital rules and regulations, to accept the love of work and dedication to a variety of medical ethics and medical education, and have a record of the discussion. Records of discussion. Adhere to the patient-centered, quality-centered nursing service concept, to adapt to health reform, social development of the new situation, and actively participate in all political activities to serve the people and dedication to society for the purpose of patient satisfaction as the standard, wholeheartedly for the people. Actively participate in various social welfare activities, and do more practical things for the people. Organize "science and technology, culture, health" three to the countryside activities for the people of Hanshou clinic, send medicine, physical examination, donations, and so on, and there are a number of people many times free blood donation. Love and dedication to society, for the section to add color.
Third, improve the quality of nurses, training first-class talent
society continues to move forward and development, we y appreciate the comprehensive improvement of the comprehensive quality of nursing staff is an important part of the development of the department. Efforts to cultivate a high cultural quality, good work ethic, professional and technical team. First of all, we through uninterrupted learning, improve the nursing professional theory level, to do monthly business learning, quarterly operation assessment and "three basic" theory examination, not only that, nursing staff in order to make their own cultural level to a higher level, in the busy schedule to actively enroll in a variety of self-study, adult exams, from which everyone's way of thinking, civilization and manners, style and behavior of the nursing staff, and to make the nursing profession more professional. The way of thinking, civilized manners, manners and temperament have been significantly improved in a subtle way, and all of them have achieved excellent results in the activities organized by the hospital, such as "5.12" talent show and computer typing competition. Nurse Zhu Qingping was named "county excellent nurse". We believe that only by constantly improving the cultural quality of all nurses, professional ethics, professional skills, in order to better serve the community and contribute to society.
Fourth, standardize the overall care, to create a first-class management
A good management is the basis and premise of quality service, in order to make the management more standardized and professional, we adhere to weekly plans, monthly summary. The establishment of a sound service objectives, consciously accept the patient and social supervision. In-depth development of holistic nursing, actively play the subjective initiative of responsible nurses, especially to strengthen intraoperative care, post-operative guidance, implementation of nursing measures, satisfaction survey of the operating room nurses and other work, which greatly enhanced the nurses' sense of responsibility for their work. In order to make the overall care more perfect, our department has repeatedly organized all nurses to learn the relevant knowledge about overall care and new theories such as humanized care, evidence-based care and comfort care. We strictly implement the checking system and nursing operation procedures, and no error or accident occurs. The implementation, management and monitoring of disinfection, sterilization and isolation measures were strictly carried out. We have paid close attention to the aseptic technical operation of nursing staff, and the injections are performed by one person, one needle, one tube, one towel and one bandage. Strict management of disposable medical supplies, disposable sterile syringes, blood transfusions, infusion sets, etc. After use, sterilization, disfigurement, incineration.
V. Work performance
We completed a number of large and small surgeries, rescue a number of critically ill patients, with the cardiothoracic surgery implementation of lobectomy, carried out laparoscopic resection of ovarian tumors, TURP, and other new technologies, as well as spinal fracture RF internal fixation and other difficult surgeries. ***Received five batches of ophthalmologists to our department for cataract IOL implantation, all of which were well received by them. With the improvement of nursing conditions, nursing level and service quality, the department has achieved "win-win" results. The economic income of the department is among the highest, and the quality of care management has won the first place in the whole hospital for many times.
Achievements such as the fruit of the golden autumn, although beautiful, but have quietly fall, in the taste of success at the same time, we should also be sober enough to see the shortcomings: in the management of awareness but also boldly innovative, persistent; in the humanization of nursing care, surgical patient visits and health education is still in the form of form; in the implementation of rules and regulations, there are still a small number of comrades awareness of indifference; in the writing of the paper, Nursing research is nearly blank; especially in the service attitude, patient satisfaction is still obviously insufficient. Patient's need is the scope of our service, patient's satisfaction is the standard of our service, patient's touch is the goal we pursue, quality service is never-ending. We will continue to sum up the experience, study hard, so that the service is more emotional and humane, for the hospital's service level to a new level and unremitting efforts.
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