1. The first stage is "equipment investigation". At this stage, IT engineers will make a detailed investigation and record of the company's network equipment, computer equipment, peripheral equipment and software usage. This process will help engineers to shorten the required service time when troubleshooting in the future. The specific work is as follows:
1. 1 Establish a comprehensive equipment file, including equipment number, purchase time, warranty period, users, detailed hardware configuration and software configuration;
1.2 Establish the driver library of each device according to the hardware configuration of the device;
1.3 Establish network maintenance documents, including network structure diagram, specific configuration and debugging instructions of network equipment (switches, routers, servers, etc.
1.4 Establish software user manual, including operating system, installation process of common software, establishment process of special software and maintenance instructions, etc.
1.5 Establish a labeling system, which corresponds to the equipment number one by one, so as to avoid management confusion caused by user changes;
1.6 Register special equipment and establish relevant FAQ documents;
1.7 Establish a network management system, and establish an intuitive image display of the network operation state by specifying network management software;
1.8 Establish an operating system backup library according to the specific hardware configuration of the computer. If the computers are compatible and the specific hardware models are miscellaneous, then it is necessary to establish a system backup library with multiple models and some important machines. (such as finance, personnel, supervisors, managers, etc.). );
1.9 Make statistics on the company's software requirements list and copyright, establish a backup library of all commonly used software of the company and realize it in the local area network, which is convenient for installation and update.
2. The second stage is "scheme formulation". This stage is easily overlooked by the majority of companies. After building the basic network, many enterprises can already use the most basic network application services, such as file sharing, broadband access sharing, printer sharing and so on. However, they don't pay attention to network security, data backup, authority management and good operating norms, which leads to frequent IT equipment failures and network failures, seriously affecting work efficiency. The main reason of the problem is that the network administrator is unprofessional and lacks a comprehensive understanding of the network architecture. Therefore, it often falls into the post-processing to solve the fault, and it is impossible to prevent the fault in advance. At this stage, the outsourcing company will tailor it according to the business needs and equipment conditions of the enterprise.