Summary of the annual work of the office of private hospitals ——20xx Hospital closely focuses on the objectives and requirements of the group company, seizes the opportunity and seeks development, continuously carries out the activity of "medical quality goes to Wan Li Road", creates "three good and one satisfaction" and "safe hospital", firmly establishes the patient-centered service concept, builds a harmonious doctor-patient relationship, and vigorously raises funds to introduce CT, CR, gynecological PK knife, gastroscope, colonoscopy, steam sterilizer, etc. At the same time, it was awarded the honor of "National Demonstration Base of Caring Care", "Yinchuan Smoke-free Hospital" and "Four Capabilities" Construction Standard Unit.
In 20xx years, through strengthening measures and paying close attention to implementation, all the work in the hospital was promoted. Our patient satisfaction rate has improved, the patient complaint rate has decreased, the number of inpatients and surgical patients has increased compared with last year, the income of obstetrics and gynecology, surgery and five sense organs has increased compared with previous years, and the total income of the hospital has increased by 10% compared with last year, basically achieving all the goals and tasks set at the beginning of the year. However, we are also clearly aware that our own shortcomings, such as internal management, can not meet the needs of the development of the situation; Medical quality and service level need to be further improved. Specific performance in the following aspects:
I. Company Management
1. There has always been a phenomenon that there are two lines between the company and the hospital administration. In our daily work, we still have the situation that company managers and hospital administrators can't communicate in time;
2. The company's managers have poor timeliness and insufficient execution when dealing with work affairs;
3. The staff of our individual companies have a weak sense of organization, fail to strictly abide by the hospital labor discipline, and still put themselves in the "Hong Kong Special Administrative Region";
4. The quality and price of drugs and articles are not strictly controlled;
5. The finance department lacks innovation in the cost control of collection, expenditure and consumables, and has not found a more rigorous and reasonable control method;
Second, the administrative aspect.
1, the organizational concept of administrative personnel needs to be further improved, and there is no real joint force of taking the hospital as the home and focusing on the overall situation;
2. The executive power of administrative work is insufficient, and it is difficult to implement the management system and methods from beginning to end. Personal work is always planned but not implemented.
3, individual personnel can't be strict with themselves in work discipline, and lack the consciousness of doing things according to the rules;
4. Although there are many trainings in various subjects, they are still a mere formality, and the training form is too single to reach the expected training objectives;
5. Managers lack innovation consciousness, lack of new breakthroughs in management, single end customers and potential crisis in the market.
Third, medical care management.
1. The organization of medical management is poor, the role of middle-level leaders in connecting the preceding with the following is insufficient, and the tasks and policies of many hospitals are not well uploaded and issued;
2. The training plan put forward every year is not very close to the new medical situation, new trends at home and abroad and the actual needs of hospitals, with a single form and lack of innovation;
3. In some departments, especially the window departments, some comrades did not wear warm and thoughtful clothes.
Seriously regard it as the lifeline of hospital survival and development, and humanized service is just a slogan.
4. There are still weak links in medical quality. There are still many problems in case writing, prescription medication and quality of medical technical reports in every routine examination, which need to be improved.
Fourth, clinical, nursing and management.
1, a few people are indifferent to their professional consciousness, lacking competitive consciousness and enterprising spirit, which is far from meeting the objective needs of medical marketization;
2. In the face of fierce market competition, many people are still thinking about waiting, relying on, and wanting. Some comrades are still "striking a bell every day", lacking business awareness, the return visit rate is declining, and the service quality is not high, which is not suitable for the development of the situation.
3. The way of consultation is too backward, and no efforts have been made to study the psychology and needs of patients, so the rate of consultation needs to be improved;
4. Individual doctors' medication and examination methods are too single, and they always follow the old methods, old prescriptions and old routines, which are not suitable for the current medical development and patient needs;
5. The communication between doctors and patients needs to be further improved, and the communication and coordination between departments are poor, resulting in the phenomenon of disjointed work, low efficiency and poor quality.
6. I don't understand the medical insurance policy thoroughly, and I don't have a flexible application of outpatient service, minor illness referral and hospitalization;
Verb (abbreviation for verb) sales department
1. Planning Department: There is no innovation in hospital culture construction, advertising copy, graphic design, advertising placement arrangement, etc. And the time efficiency is poor, and the patient source statistics and satisfaction survey are not carefully done;
2. Marketing Department: The overall development of outreach referral is not enough, and there is a lack of novel marketing programs and marketing efforts for urban residents and rural cooperative patients. There are still obstacles in internal and clinical communication and cooperation, and the service quality of patients coming to the hospital needs to be further improved;
3. Network Department: Web pages, graphic design and articles are too old-fashioned and lack innovation. Search engines and bidding promotion need to further improve the cost performance, open source and reduce expenditure;
4. Consultation department: insufficient knowledge and culture accumulation, lack of innovation in consultation skills, insufficient communication and cooperation with clinic, and stagnant rate of appointment number source;
5. Customer service department and physical examination center: the quality of physical examination service of retail investors is not up to standard, the physical examination report is not really timely and accurate, the development and utilization rate of patients with positive signs of physical examination is insufficient, and the return visit and satisfaction survey need to be further improved;
Sixth, logistics support.
1, Water, Electricity and Heating Department: The technical strength of logistics personnel is still relatively weak, which can't keep up with the needs of hospital development, especially the maintenance and management level of special equipment needs to be cultivated and improved. The normal maintenance approval system is not standardized, the service time is inefficient, and the quality and variety of maintenance consumables are not strictly controlled; Corresponding improvement measures must be formulated, and sewage treatment, medical waste and domestic waste treatment are not timely and standardized;
2. Cleaners: the maintenance of sanitary environment is not timely, the use and purchase of clean sanitary ware are not planned, the flower maintenance is not done according to the basic knowledge of planting, many plants are either dry or scattered, and there are still some sanitary corners in the hospital that have not been treated;
3. Canteen: The quality of food still needs to be improved, the quality of health maintenance and service is not in place, and there is still a phenomenon that medical staff can't eat after working overtime at noon;
4. Laundry room: the service quality needs to be improved, the quality of clothes storage and cleaning does not meet the standards, and the iron operation is not strictly in accordance with the regulations, which has potential safety hazards;
5. Supply room: in order to adapt to the development of medical and health undertakings, it is necessary to update the "disinfection, washing and sterilization" technology of articles and equipment. Our disinfection supply needs to be improved from quality control, packaging specification to service quality, and the quality monitoring of all links in the supply room needs to be strengthened;
6. Toll Collection Office: Individual toll collectors have a poor grasp of daily work skills such as drugs and dosage, and the accounting time is inefficient. They are not active, enthusiastic and quick in service. They don't know how to regularly maintain the equipment and machines used in their daily work, but only ask the financial department to manage the network.
Annual work summary II 20xx, private hospital office, leaving soon. I want to make a summary of the work in the past year and lay a good foundation for the future 20xx. Let's move on! The following is my summary:
First, strengthen study and constantly improve political level and professional quality.
As a China party member, I have always maintained a high degree of ideological consistency with the CPC Central Committee, supported the leadership of the Party, actively participated in various studies organized by the Party Committee, paid attention to constantly improving my political literacy and ideological and moral quality, strengthened my belief in the Party, and guided my actions with correct theories. Especially in this year's advanced education activities in party member, I actively participated in the arrangement of educational activities at all stages, carefully recorded my study notes, and thought deeply about writing the party spirit analysis report. As the deputy director of the office of advanced education activities in the hospital, he actively performed his duties and cooperated with the leaders to complete the work at all stages.
As the saying goes, "knowledge in the belly and many methods in the hand". Since I took full charge of office work, my new job function requires me to constantly update my knowledge, expand my knowledge field and improve my ability to handle affairs, handle and coordinate problems. In my spare time, I study professional knowledge and related management theories seriously, constantly update my knowledge structure, broaden my knowledge, and have certain learning ability. By studying xx philosophy, introduction to xx thought, administrative management, official document writing and other theoretical knowledge of medical policies, regulations and rules, I gradually improve my comprehensive quality. At the same time, we not only draw nutrients from books, but also learn from comrades with high theoretical level and strong business ability, learn from the strengths of others, make up for our own shortcomings, and strive to enrich ourselves, enrich ourselves and improve ourselves. Through study, we have broadened our horizons, broadened our thinking, and further improved our political level and our ability to control practical work. In the past two years, he participated in the knowledge contest of "Five Laws and Two Regulations" organized by the Health Bureau on behalf of our hospital and won the third prize of the group. I have written X papers and published X papers.
Second, be realistic and pragmatic, and constantly create a new situation in our work.
The office is a comprehensive coordination department, with complicated and trivial work, many of which are unpredictable and difficult to quantify. To make office work truly standardized, orderly and efficient, a complete working system is needed as a guarantee. In the past two years, I have always practiced the working philosophy of "serving leaders, departments and employees well", and always pursued higher work efficiency, better service quality, smoother operation mechanism and higher work passion. On the basis of summing up and inheriting our successful experience and fine tradition, combining the expanding work content and the advanced concept of office work in brother units, we treat our work with a positive, serious and sincere attitude. Especially in the year of 20xx, I gave full play to my organization, coordination and service functions in the activities of deepening hospital management year, party member advanced education activities, "Satisfaction Cup" quality service competition and the unveiling ceremony of the affiliated hospital of xx University, which was recognized by hospital leaders, other departments and cadres and workers.
(a) to perform their duties and deepen their service functions. The important role of the hospital office, especially the role of the staff assistant, is reflected through the process of writing, meeting and handling affairs. Doing writing, meeting and handling affairs is the most basic and massive work in the office, and it is also an important basic skill of office staff. In the past two years, the office of our hospital has issued more than 60 documents/kloc-0, and completed more than 30 work plans, work summaries, five-year plans, various meeting materials, and leaders' speeches, and successfully completed the task. In terms of meeting organization, we assisted in completing more than 20 meetings within two years, such as the opening ceremony of the affiliated hospital of xx University, the symposium on respecting the elderly for retired workers, the briefing sessions on advanced education in party member at various stages, and the get-together for representatives of middle-level cadres' families. In terms of handling affairs, we should conscientiously implement the monthly work plan of the hospital, arrange the scheduling time of the general duty and holidays, report to the leaders in time and convey it to relevant functional departments and clinical front-line departments, and feedback all kinds of information in time to ensure the smooth implementation of government orders. According to the "Hospital Management Year Evaluation Guide" and the requirements of hospital office meeting, we revised the responsibilities and working system of hospital staff. After several months of careful work, combined with the actual situation of our hospital, the original responsibilities and work system were supplemented and revised. The first draft has been printed out and will be printed into a book after the hospital office meeting. In 20xx, the office of our hospital used file work software to log in and send and receive files through computers, which reduced the manual registration procedures and facilitated the unified management of files and files by computers. Complete the filing of 20xx annual documents and the binding of personnel files.
(2) Standardize working procedures and constantly innovate working mechanisms. As the other three comrades in the office are newcomers, they are not too familiar with the main functions, working procedures and working norms of the office. To do a good job in office service, we must rely on a good working mechanism. In order to maximize the effectiveness of limited manpower and material resources, we have paid attention to the establishment and improvement of working mechanism in the past two years. The first is to clarify the division of responsibilities to people. According to the hospital work system and the responsibilities of office staff, the office work is divided in detail and the responsibilities of each post are formulated. Establish a working mechanism with clear division of labor and close cooperation, organize all employees to study hard, and strengthen the assessment in work practice, which ensures that the office work can run continuously, efficiently and orderly, although it is complicated. Further improved the use of official seals, the use of paper, the use of photocopiers, leave and other routine management, fully embodies the management thinking of things rather than people, and all work is orderly. Then establish a transaction registration system. Implement a registration system for all kinds of daily work completed by the office, such as vehicle departure, printing work, reception arrangement, etc. It not only records the workload of department personnel, but also accumulates some reference data for cost accounting.
Third, establish a humanized office image and a good team spirit.
Strengthen the team's own construction. Deepening the service function and innovating the working mechanism ultimately depend on a team with excellent quality. In the past two years, we have focused on three aspects to improve the overall quality of departmental staff:
First, pay attention to the coordination and internal unity of personnel. There are four people in the office, with different personalities and abilities, and each has his own duties. How to give full play to his strengths and his personal and overall role is the primary task of doing well the office's own construction. Firmly establish the idea of uniting combat effectiveness and playing a game of chess, pay attention to unity and cooperation, and focus on the overall situation. Through heart-to-heart, the sense of coordination has been continuously strengthened, which has promoted unity, formed a joint force, and continuously improved combat effectiveness and cohesion.
Second, grasp the ability of writing expression. The comprehensive level of writing is directly related to the quality of office work. The quality of the manuscript should conform to the reality of our hospital, and at the same time, it should be able to grasp the overall situation and highlight the key points. Therefore, in my spare time, I organize to study books related to office work, learn more, read more, think more and accumulate more, ask the leaders of the hospital in time to understand their intentions and ideas. With the help and guidance of the hospital leaders, the writing ability has been continuously improved.
Third, grasp the ability to coordinate and handle affairs. In order to continuously improve the ability and efficiency of office staff, old comrades set an example and gave guidance, from how to answer the phone and ask for instructions, to drafting manuscripts and receiving foreign affairs. We often say two words, one is: there is no trivial matter in office work, and everything is related to image; Another sentence is: every day's work is new. We believe that only thoughtful works can be appreciated, so we encourage learning and advocate research. Office staff pay attention to learning, and strive to improve their professional level and comprehensive quality by learning from leaders, colleagues, books and the internet, thus ensuring the orderly work of the office.
Create an atmosphere of unity and cooperation. On the basis of strengthening self-construction, strengthen communication with other departments, cooperate closely and support each other to ensure that the overall work of our hospital does not go wrong. There is a working principle in the office, that is, the work that belongs to the office should be completed, and the work that does not belong to the office series should also be completed if it is found in other series. If problems are found in the work that does not belong to the office, it is necessary to communicate with other series in time, and there can be no vacuum in the work. In the past two years, the office has maintained good relations with various departments, and the communication between various departments is also very smooth. This year, there are many major events involving the whole hospital, such as deepening the annual activities of hospital management, the "Satisfaction Cup" quality service activities, and the advanced education in party member. These tasks are arduous, arduous, with great responsibilities and involving a wide range. In order to ensure the high-quality completion of these tasks, all members of the office actively participated, worked overtime without regrets, accepted the tasks happily and started their work quickly. During the period, they worked overtime countless times and successfully completed various tasks, which won the affirmation and trust of the leaders.
The biggest laws of office work are "irregularity" and "involuntary". I am very busy all year round, working overtime and day and night. I have no down-to-earth style and selfless dedication. It's really difficult to be competent for office work. Dedication, honesty and dedication are essential personality qualities for office workers. In the past two years, I have completed all the tasks assigned by my superiors in a down-to-earth manner, without relying on temporary enthusiasm and impulse, insisting on starting from scratch every day and working with a positive and enthusiastic attitude. I never care about personal gain or loss as long as my job requires. My annual evaluation in 20xx was excellent.
Looking back on our work in the past two years, if we have done some work, we can successfully complete various tasks mainly because of the support and recognition of every hospital leader, the care and help of every colleague present, and the unity and cooperation of all the staff in the office. But I know that there is still a big gap between the requirements of leaders and the expectations of colleagues, mainly in the following aspects: First, although the study of political theory has made progress, it is not deep and extensive enough; Second, the complexity of transactional work reduces the opportunities for research and cannot further improve one's working ability; Third, the work is not bold enough.
"It is my pursuit to know everything, and it is my goal to cultivate self-cultivation". Here, I would like to thank the hospital again for giving me a platform to display, and urge leaders and colleagues to put forward their opinions so that I can further improve myself. I will also take this debriefing as an opportunity to accept the criticism and help from leaders and colleagues with an open mind, study hard and work hard, and make a modest contribution to the development and construction of the hospital with excellent work results.
Annual Work Summary III. Under the care, support and guidance of hospital leaders and the support and cooperation of all colleagues in various departments, the office of private hospitals has been working around the center of the hospital. I have been working hard, taking the hospital as my home, doing my best, overcoming all difficulties with the advantages of few people and large workload, successfully completing all tasks with high quality, and making due contributions to the first-class level and development and construction of the hospital. My work in recent years is summarized as follows:
First, strengthen learning and constantly improve their own quality.
As a * * * party member in China, I have always maintained a high degree of consistency with the CPC Central Committee and the hospital in terms of ideology, politics and actions. The first is to strengthen theoretical study. Through self-study and concentrated study, I have carefully studied the xx spirit of the Party and related documents in accordance with the unified deployment requirements of the Party Committee of the Institute. Through study, I further improved my ideological consciousness and political theory level. At the same time, insist on using Scientific Outlook on Development to guide their practical work. The second is to strengthen the study of business knowledge and relevant national laws, regulations and policies, and constantly improve my working ability and professional quality through study, further enhance my legal awareness and legal concept, and effectively guide my daily work.
Second, be strict with yourself and constantly strengthen the construction of work style.
In my work, I am strict with myself, always taking plain, willing to pay and unknown as my own criteria, and always focusing on rigor, meticulousness, sureness and hard work. Use system and discipline to regulate all your words and deeds, strictly abide by various rules and regulations, observe the labor discipline of the hospital as an example, stick to Man Qin, work full-time, and never be late or leave early. Always work overtime and never care about personal gains and losses. Respect for leaders, unity with comrades, dedication, selfless dedication, and always maintain a rigorous and serious work attitude and meticulous work style, which is highly praised by leaders and comrades.
Three, due diligence, the successful completion of the task.
Office work is trivial, complex, random and comprehensive, and a lot of work is unpredictable and difficult to quantify, but there is no trivial matter in office work, everything is about image, and there is no room for carelessness. Over the past few years, I have been honest and dedicated, and have been practicing the working philosophy of "serving leaders, departments, employees and patients well". With a high sense of responsibility and dedication, meticulous work style and positive and enthusiastic work attitude, I have completed various tasks assigned by the leaders, provided scientific and accurate basis for hospital leaders to make decisions, and played the role of office staff.
1. Be a writer. Over the past few years, I have been responsible for undertaking letters from higher authorities and issuing hospital administrative documents and office documents. Arrange and organize hospital administrative rounds and hospital leaders' reception days, give timely feedback to hospital leaders and relevant departments on the problems found in administrative rounds and hospital leaders' reception days, urge the problems to be implemented and carefully recorded, regularly analyze and summarize, timely and accurately record hospital memorabilia, conscientiously do a good job in office file management, and sort out, file and archive all kinds of documents in the office last year at the beginning of each year.
2. Hold a meeting. Organize and arrange all kinds of meetings, carefully keep meeting minutes and meeting security, and coordinate and supervise the implementation of meeting spirit and meeting decisions.
3. Work. Do a good job in the hospital administrative ward round plan, do a good job in the management of the general duty room, implement the general duty and holiday scheduling arrangements, and regularly summarize and count the duty situation and duty subsidies of the personnel on duty. Report all kinds of calls, letters, notices and work requirements issued by superiors to the leaders in time and convey them to relevant departments, and feedback all kinds of information immediately, so as to be quick and effective and ensure the smooth implementation of government orders. At the same time, it is responsible for collecting information related to hospital affairs disclosure and hospital publicity materials.
4. Seal management. For the management of seals, on the one hand, I am on call at work, day and night, regardless of holidays; On the other hand, I have always been cautious in the use of seals, strictly managed, not seeking personal gain or being kind to others. Even if some employees are offended, I never violate the rules and principles.
5. System revision. In cooperation with the work of 3A hospitals, under the circumstances of few office staff and heavy tasks in 20xx years, the system responsibilities of hospitals were drafted and compiled into a book. After the new leader takes office, all departments are required to improve various work systems. Combined with my own work experience, I participated in the revision of canteen management system, vehicle management system and materials bidding and purchasing management methods. At the same time, undertake the daily work of the materials project office.
In short, in my work, I bravely shoulder heavy burdens and do my duty. While doing our job well, we should do more for the hospital, share more worries for the leaders and do more for the employees. No pains, no gains. He has performed well in the annual assessment of professional and technical personnel in the hospital for three consecutive years and was rated as "advanced worker". In 20/0/9, Kloc was awarded the title of "Excellent Party Worker" by the Party Committee of the Institute. But I know that my busy work makes me neglect my business study and research, and the depth and breadth of my political theory study. "It is my pursuit to advance without knowing enough, and self-cultivation is my goal." In the future, I will do my job well with a more high-spirited spirit and a hundredfold effort, and make new and greater contributions to the development of the hospital!
Annual Work Summary IV. Private hospital offices have been engaged in office work since time. Under the care and guidance of hospital leaders and department directors, with the cooperation of functional departments at all levels, they have inherited the fine traditions of the office and earnestly performed their duties in line with the principle of serving leaders, clinical frontline and patients.
First, keep learning, improve quality and actively adapt to the requirements of office work.
In 20xx, I came to work in the hospital office from the clinical department, and my role and responsibilities have changed greatly. With the enthusiastic help and strong support of the leaders and comrades, I started from scratch and actively assisted the director of the hospital office to do every job of the hospital office, so as to learn by doing, gain experience in practice and improve through experience. One is to learn from books, newspapers and the Internet. Reading books, reading newspapers and surfing the Internet have become three magic weapons for me to acquire knowledge and information. Taking reading notes, accumulating newspaper materials and downloading network files have become my daily homework.
Over the past three years, I have come to realize that the updating of knowledge and information is endless. To do a good job in the office, we must study, study and then study. The second is to lead the school. Working in an office gives you more opportunities to meet leaders. In the past three years, I have benefited a lot from the personality charm, leadership style and work art of hospital leaders. The third is to learn from colleagues. The ancients said that a threesome must have a teacher. From different angles, every colleague in the hospital, including everyone here, is my teacher. I learned a lot from it, whether it is dealing with people, management experience, business ability or writing level, which has greatly improved my thinking and work level.
Second, be strict with yourself, unite and contribute, and earnestly perform their duties.
As the hub of hospital communication, coordination and contact, the function and role of hospital office are very special and important. It can be said that it was done in obscurity and failed vigorously. In the past three years, I have been paying attention to grasping my words and deeds, actively cooperating with the director's work, and being not offside, arrogant or impetuous. In daily work, we should be strict with ourselves, be lenient with others, always pay attention to uniting with comrades, maintain leadership, maintain the image of the hospital and safeguard the overall situation of the hospital. In the past three years, I have successfully completed various tasks. First, a lot of document drafting and official document processing have been completed. For every material writing task assigned by the leader, it can be completed on time and as required, and working overtime and staying up late has become a common practice. According to rough statistics, in three years, * * * has written more than xx articles on various materials, with about X million words.
Second, together with comrades, in the past 20x, we have completed the compilation and revision of Journal of Hospital and hospital rules and regulations, which has made a beneficial contribution to hospital culture construction and hospital management. Third, in quality control, actively coordinate and organize relevant departments to do a good job in monthly quality control inspection, constantly improve working methods, and prepare monthly quality control briefings. Fourth, work closely with comrades in relevant departments to do a good job in hospital publicity. In the writing of publicity materials, the production of hospital image advertisements, and the release of TV advertisements. I tried my best to exert my energy and successfully completed various publicity tasks. Fifth, give full play to the service function and strive to be the staff assistant of the leaders.
On the one hand, actively collect and sort out relevant information, conduct investigation and research, improve reference for leaders' decision-making, and assist leaders in handling daily affairs; On the other hand, we warmly serve the staff of various departments and hospitals, especially on some sensitive issues such as vehicle deployment and use, insisting on leaning to the front line, treating front-line affairs and patient affairs as major events in the hospital office, not pushing, not taking off, not waiting, and fully ensuring front-line demand. Sixth, do a good job in file management and improve the management level. After our active efforts and careful preparation, the file management has been fully affirmed by the Provincial Health Department and the Provincial Archives Bureau, and it has been recognized as a national second-class file management, which has improved the level of hospital file management.
Third, be honest and practical, and treat fame and fortune, gains and losses correctly.
After I took this post in the office, I kept reminding myself that I should persist in my pursuit, do my best to do a good job, don't care about the conditions and advantages enjoyed by others, stand the temptation, be poor, strictly abide by the party discipline and state laws, don't take abuse of power for personal gain as a skill, and always keep a normal heart for fame and fortune under any circumstances. Try not to be burdened by fame, bound by profit, and confused by desire. Do things in a down-to-earth manner and be an upright person. In cooperation with colleagues, we are willing to make wedding dresses and pave the way for others, regard other people's work as our own work and their difficulties as our own, so as to win the support and cooperation of comrades in our work and create a more relaxed and harmonious working environment.