In the past 2020, Ping An Property & Casualty Insurance Qinghai Branch has always adhered to the initial intention of serving the national real economy and ensuring people's livelihood, the love of corporate social responsibility, providing peace of mind for high-quality financial products, creating simple and convenient service comfort for customers, and creating temperature-sensitive finance; Based on the national strategic layout, in accordance with the requirements of the Qinghai Provincial Party Committee, the provincial government and the regulatory units at all levels, we will continue to take people as the center, take science and technology as the driving force, gain an agile insight into the changes in customer needs, change business philosophy, innovate service measures, enhance the experience of claim settlement, and constantly strive to provide quality services for the vast number of insurance consumers in Qinghai Province and contribute to the healthy development of the insurance industry in our province.
1. Stick to your original heart, honor your promise and protect a better life.
The insurance industry is not only a "stabilizer" of society, but also a "booster" of modern economic development. In 2020, Ping An Property Insurance Qinghai Branch settled 530 million yuan and settled 88,000 claims.
Specifically, the total amount of auto insurance claims reached 450 million yuan, and claims below 10,000 yuan accounted for more than 87. 1%. Regardless of the size of the case, Ping An Property & Casualty Qinghai Branch always adheres to the concept of insurance surname, creates simple and convenient services for customers, meets the needs of car owners and wholeheartedly escorts the majority of car owners.
At the same time, the total amount of accidental health insurance compensation reached 25 million yuan. Falls, diseases, traffic accidents and sharp injuries are the top four reasons for paying accident health insurance. In addition, young people aged 20-50 become the main group of accidental health insurance claims, accounting for 66%. It can be seen that risks are everywhere in life. No matter at any age, it is necessary to plan a flexible and comprehensive security combination to protect a better life.
2. Relying on technology, insurance services are warmer.
In terms of car service, Qinghai Branch of Ping An Property & Casualty integrates 734 offline online stores in the province, such as repair shops, 4S dealers and car wash shops, and establishes an ecosystem of car service to provide customers with more than seven categories of "one-stop" quality car service, such as "one-click claim", "intelligent loss assessment" and "annual inspection agent". In 2020, safe car owners will serve 400,000 customers in Qinghai. Car washing, refueling, annual inspection agency and violation inspection are the favorite functions of car owners.
In terms of health services, "Safe and Good Life APP" provides various special products such as personal accident insurance, health insurance, property insurance and travel insurance around life scenes such as health, family, travel, home and sports, so that users can solve insurance needs without leaving home, and at the same time provide more than 10 kinds of life-related services and information content such as travel, home life and medical health, effectively helping users to improve their quality of life.
In terms of disaster prevention services, a disaster response system of "prevention-control-rescue-compensation" is built, covering the whole risk control chain of pre-disaster risk prevention, risk control in disaster and post-disaster claims service, so as to fully protect customer safety. Before the disaster, Ping An Property & Casualty Qinghai Branch used scientific and technological innovations such as Hawkeye risk control system, auto insurance risk map and drone technology to form a pre-disaster early warning mechanism. In 2020, it will provide on-site risk prevention and control services for hundreds of corporate customers in the province. In the disaster, in addition to popularizing public safety knowledge in enterprises, communities, schools, engineering projects, etc. An emergency rescue team was set up to provide emergency rescue assistance and participate in recovery and reconstruction in case of disaster, so as to protect the safety of towns in our province. After the disaster, the special case pre-compensation service was launched to pay in advance, which effectively eased the urgent needs of customers and helped them resume production and life as soon as possible.
3. Intelligent upgrade, accelerating the use of auto insurance claims
With the rapid development of social economy, cars have gradually entered thousands of households. However, the traditional auto insurance claims process is complex, and the owner needs to go through at least six links: reporting, surveying, determining damage, paying, adjusting and paying. The average closing period is as long as 13 days, which greatly reduces the owner's experience. Ping An Property & Casualty Insurance Qinghai Branch has always adhered to the service concept of "convenience, high quality and warmth", constantly improving the speed of claim settlement, upgrading the claim settlement service, and creating value beyond expectations for customers.
As early as 2003, Ping An Property & Casualty launched a nationwide auto insurance payment service in the industry; In 2009, Ping An Property & Casualty promised the society the auto insurance service of "within 10,000 yuan, with complete information and three days' payment"; 20 10, pay escalation of commitment service within one day; With the development of science and technology, in 2020, Ping An Property & Casualty once again broke through the traditional claims process, and realized the automation and intelligence of the processes of loss determination and review through intelligent robots and other technologies, and launched the "one-click claims" service to create a new online claims mode with simple, convenient and transparent whole process, which increased the average limitation of traditional claims by 34%.
After the car owner encounters a traffic accident such as rear-end collision during driving, he only needs to open the Ping An Good Car Owner APP, click on the online report, take and upload photos of the vehicle damage, and the background AI intelligent damage-determining robot will automatically evaluate the maintenance plan and amount, and confirm the payment through face recognition, which has refreshed the claim record again. The fastest time for auto insurance claims from reporting to claims is only 133 seconds.
4. Fulfill the mission * * * to tide over the difficulties and forge ahead.
As a responsible and responsible enterprise, Ping An Property & Casualty Insurance Qinghai Branch has made continuous contributions to serving the country, fighting the epidemic and tackling poverty.
2020 is an extraordinary year. In the face of the COVID-19 epidemic, as an insurance company with all risks, Ping An Property Insurance Qinghai Branch acted quickly, responded positively with professionalism, and gave full play to its insurance protection function to protect social and economic development. At the first time, it provided property insurance and liability insurance for Zhu Jing Tibetan Medicine, the first protective mask production line enterprise in Qinghai Province, with a total insurance coverage of 654.38+0.2 billion yuan; Free "Safe and Happy Life" insurance for enterprises and institutions in the province 10 18, with a total insured amount of101800 million yuan; Donated money and materials to all units in the province's first-line anti-epidemic units, and presented the "Special Edition of Infectious Disease Protection Electronic Health and Safety Disease Protection Fund" to 28 units in the province's first-line anti-epidemic units, providing protection for nearly 3 1 157 first-line anti-epidemic personnel in Qinghai Province, with a cumulative premium of 62,300 yuan and a cumulative insurance coverage of 31kloc-0/60,000.
2020 will be the last year for the country to win the battle against poverty. Qinghai Branch of Ping 'an Property & Casualty Insurance actively practices the service tenet of "creating value and giving back to the society" in combination with the reality of Qinghai Province, and promotes the work of tackling poverty in many aspects, such as "strengthening the party's leadership, accurately helping and filling the shortcomings of infrastructure". In August, the Branch made two charitable donations to Niannaisuoma Village in Quanji Township, gangcha county, Haibei Prefecture and West Village in Babao Town, Qilian County. We sent 2 10000 yuan to Naisoma Village Committee, donated rice, flour, oil and other daily necessities to 77 poor herdsmen, visited/kloc-0 poor herdsmen and donated cash to 6 disabled farmers. Our company donated 252,000 yuan for two charitable donation activities. At the start of the school season in September, a mental health counseling classroom with a value of more than 60,000 yuan will be built for the children of Bayi Orphan School in Yushu Prefecture, sending warmth and hope to Yushu orphans.
202 1 is the first year of China's 14th Five-Year Plan. With the development of the country, Ping An Property & Casualty Qinghai Branch will also comprehensively promote reform and transformation, enter a new stage and start a new journey. We will continue to take customers as the center, constantly innovate service measures, and create more convenient, efficient and warm services. At the same time, it is deeply integrated into the road of promoting high-quality development in Qinghai Province, creating a high-quality life for the people, and providing security for serving the "six stabilities" and "six guarantees" and advancing with the times.