2021 Outpatient Department Work Summary (General 5)
A period of time has come to an end unconsciously, after the accumulation and precipitation of the past period, we have already had a great enhancement and change, come to write a work summary for this year's work. Before writing, you can first refer to the model, the following is my collection of 2021 outpatient department work summary (generic 5), welcome to share.
Outpatient department work summary 1
Outpatient guidance desk is an important service window of the hospital, responsible for guidance, consultation, health education, people's services and many other functions. Over the years, the provincial hospital guide desk all staff in the higher party committee and the leadership of the Youth League Committee, under the leadership of the hospital leadership and the community's concern and support, closely around the creation of youth civilization "four first-class" goal, the detailed implementation of the "provincial youth civilization" work plan In addition, it adheres to the principles of "patient-centered" and "people-oriented", constantly improves the management system, strives to create "youth civilization positions", and strives to comprehensively improve the service quality and level of the guidance desk, and demonstrate the quality of the Youth Civilization Number. It strives to improve the quality and level of service at the consultation desk and display the good social image of the Youth Civilization. Now the creation of my department reported as follows:
In recent years, the guidance desk continue to strengthen the post service standard construction, actively cooperate with various departments of the hospital to improve the quality of medical care services, from the original single guide function to a set of guide, consulting, health education, help the poor and disabled multifunctionality in one of the higher level of comprehensive service system system conversion and extension.
Guide desk staff not only familiar with and grasp the latest and recent medical information, health insurance dynamics, in order to provide patients with the correct guidance at any time; also long-term adherence to the level of health professional knowledge to consolidate and improve, in order to ensure that the smooth implementation of health education work. In addition, it also tries its best to provide patients with convenience, solve their problems and strive to create a comfortable, intimate, safe and civilized medical environment. Such as: the old, weak, sick, disabled and critically ill patients take the initiative to assist, or free scheduling of wheelchairs, flatbed trucks will be sent directly to the clinic; for sudden emergencies, change of patients to implement emergency resuscitation, care and related coordination, disposal matters, to ensure that such patients can be the first time to get a safe and effective treatment and handling. This year, the outpatient guidance desk*** accepted more than 700,000 inquiries from patients, solved problems for more than 5,000 patients, assisted in the rescue of more than 400 critically ill patients, helped more than 400 people with mobility problems, answered more than 5,000 times of the consultation phone, and distributed more than 10,000 copies of various types of newspapers and magazines and medical publicity materials free of charge. In addition, the guidance desk continues to insist on carrying out medical information query; consultation cost list printing; acceptance of registration pass business; provide free drinking water; for long-distance patients on behalf of picking up, mailing all kinds of test report forms; for mobility impaired patients free wheelchairs and peaceful car; for illiterate, elderly, disabled and other special circumstances, fill in the cover of the medical record, and special guidance for the clinic, if necessary, accompanied by a full range of humanized convenience services. And has undertaken the nursing interns guide teaching task. Usually, the medical staff of the guidance desk also often participate in various health days of free clinic promotional activities and activities organized by the higher Youth League Committee, and actively expand the scope of services of the "youth civilization", and received a good effect.
Our department also cooperates with the Department of Internal Medicine to build a "diabetes club", and actively carries out diabetes health lectures and related activities, which have been warmly received by the public and have produced a good social effect.
On May 23rd, a blind patient came to the hospital alone. The staff at the guide desk not only accompanied the patient throughout the whole process, but also provided him with a checklist for medication and settlement of bills. After learning that the patient needs to cross the street to take the bus home, the nurse guide took the initiative to help the patient to cross the street, and accompanied by waiting for the car, until the patient successfully get on the car, only to leave, witnessed the process of the masses are praised.
This year, the hospital carried out a "patient-centered, to improve the quality of medical services as the theme" of the management of the year activities. Also to continue to deepen the creation of youth civilization activities put forward "four improvements", namely to improve the content of science and technology, improve the content of innovation, improve the content of credit, improve the content of culture. With the continuous development of high technology, the computer machine that provides free inquiry for the convenience service at the guidance desk is replaced by a touch screen computer that automatically switches on and off on time. The touch screen computer is rare in the hospitals in Fujian Province, which provides convenience for the patients to visit the clinic, and can easily check the introduction of each specialist and the charges of each examination. It is welcomed by the general public. This year, the staff of the guidance desk has also changed a lot, now the guidance desk also belongs to the Department of Nursing, the nurses are also from temporary to contract nurses, they are all specialized nurses, such as: midwifery, nursing and first aid specialties, for the hospital to see patients in acute and critical patients rescue laid a good foundation for service. In the practice of work, and constantly improve their overall quality and a variety of capabilities, firm theory and beliefs, and establish a correct outlook on life, world view and values.
Outpatient work summary 220xx year outpatient department inherited increase outpatient department governance, to create 'triple B' as an opportunity to refine all kinds of governance, enhance supervision and audit, so that outpatient clinic work degree of promotion, the degree of progress in the department business skills, actively *** with the hospital marketing work, maintain the existing medical market The main thing to do is to actively carry out foreign propaganda, to further expand the target market, doubling the positive for the hospital to establish a superior image, will be the main year as follows.
1 : outpatient basic environment:
The outpatient department to work mainly by the inpatient department to dominate the doctor outpatient clinic each part of the outpatient department directly under the Department of the composition of the inpatient department discharged outpatient clinic has a Department of Surgery outpatient clinic, outpatient department of the Department of Surgery outpatient, surgical expert outpatient clinic, internal one, internal second, internal three departments. The outpatient clinic is composed of the outpatient department of the first department of surgery, the second department of surgery, the first, second and third departments of internal medicine, the internal medicine specialist clinic, the Chinese medicine and rehabilitation clinic, the obstetrics and gynecology clinic, the pediatrics clinic, and the psychosomatic clinic. Another part of the outpatient department directly under the Department of outpatient clinic by the Pentacenter, stomatology and dermatology and wound clinic convenient outpatient, multidisciplinary comprehensive outpatient clinic, *** there are outpatient doctors 11, of which 1 deputy director of the physician, attending physician 3, 5 physicians, 1 physician assistant, 7 nursing staff, nurse practitioners, 1 person.
Section governance:
Section set up to Zou Shujun for the leader, Zhang Rui, Liu Hong, Feng Bin, Huang Yumei for the members of the quality of the section of the governance team, on a regular basis on the governance of the section to summarize and dominate. Enhancement of outpatient appointment management to improve the appointment rate is one of the key work of this year's outpatient clinic, this year increased the training of the appointment work audit, appointment work than in previous years there has been a significant improvement. Enhancement of medical quality management of directly under the department, weekly inventory of disinfection facilities in the department, the staff of the department to organize monthly business learning and quarterly training of the three basic and three strict, held a weekly morning meeting to convey to the staff to implement the leadership of the Department of hospitals and related functional departments and instructions. Another key work of outpatient clinic this year is to enhance the audit of outpatient clinic work rules, requiring each department to send the outpatient clinic attendance sheet in advance to the outpatient clinic doctor group and the auditor, every day, strict attendance, the phenomenon of absenteeism, late arrival, early departure for no reason to inspect the phenomenon of those who do not strictly implement the labor records in accordance with the relevant provisions of the penalties. Actively mobilize the work enthusiasm of the staff of the department, to work seriously, business know-how, excellent achievements of the staff to give the necessary incentives, to deal with the work of irresponsible, by the patient's complaint, after investigation indeed, to give criticism and penalties. Strict attendance of outpatient clinic doctors, late for work, leave early, off-duty environment has been significantly reduced. Dominated to the Sichuan Provincial People's Hospital for further study 1 person. Outpatient Department of the new personnel are pre-service training and domination of senior doctor to teach, the current work in the upper level of the doctor under the guidance of no medical incidents.
2: Outpatient Department of clinical departments under the quality objectives to complete the environmental statistics
1, outpatient prescription pass rate (standard ≥ 96) 98%. Anesthesia prescription pass rate (standard 100%) 100%.
2, outpatient case writing style pass rate (standard ≥ 90) 97%.
3, surgery, anesthesia, special introspection, special treatment to fulfill the patient notification rate (standard 100% -) 100-percent.
4, the main clinical diagnosis, pathologic diagnosis consistent rate (standard ≥ 50%) 92%.
5, difficult disease improvement rate (standard ≥ 90) 93%.
6, the hospital emergency consultation time in place (standard ≤ 10 points) ≤ 8 points.
7, major medical negligence and medical malpractice declaration rate (standard 100%) 100%.
3, Section business
This year, the outpatient clinic departments to further consolidate the degree of business that has been achieved, and on the basis of faster growth, the basis to meet the asbestos people's increasing health care needs. Pentacenter and the higher hospital Mr. jointly carried out cataract ultrasonic emulsification removal combined with IOL implantation of more than 160 cases, and carry out precise poverty alleviation personnel cataract surgery more than 30 cases, the higher authorities and patients have been praised. The department has carried out pterygium removal combined with conjunctival flap transplantation in old cases, carried out tear duct laser evacuation and placement of tubes, nasal endoscopic sinus opening, nasal septum deviation correction and other surgeries, and supported laryngoscopic vocal cord nodule and vocal cord polyp removal. The Department of Pentacameral Medicine further develops the diagnostic function of electronic bronchoscopy, which makes the diagnosis of nasopharyngeal diseases twice as clear and has the ability to reach the level of lower bronchial introspection, and improves the gold content of the department's medical skills. With the newly purchased ear, nose and throat low-temperature plasma therapeutic instrument, the opening of a new low-temperature plasma ablation of nasal turbinates, nasal bleeding low-temperature plasma hemostasis and other new projects. Stomatology department to carry out dental implants cases increased significantly from year to year, further old cases to carry out orthodontics, maxillofacial surgery, and to carry out children's fossa sealing several hundred cases. The Department of Pentacameral Surgery has completed more than 1430 cases of fiberoptic nasopharyngolaryngoscopy reflection, OCT reflection 2043 times, 18 times of fundus fluorescence angiography, 65 cases of pterygium surgery, 22 cases of nasal lacrimal sac anastomosis, 10 cases of transnasal endoscopic sinus surgery, 28 cases of vocal cord polyp removal. The Department of Stomatology has completed 25 cases of dental implants, 36 cases of orthodontics, 4 cases of zygomatic arch fracture surgery, 426 visits for eradication of blocked teeth, 872 cases of complicated teeth eradication, and 1 case of maxillofacial Li's type 2 fracture restoration surgery. Pentacenter *** counted 19,463 outpatient visits, more than 352 hospitalized patients, business income of about 2.24 million yuan, income with the base of the previous year. Dentistry *** counted 8,466 completed outpatient visits, more than 9 hospitalized patients, business income of 1.05 million yuan, an increase of 3% revenue. Dermatology *** counted 13,202 completed outpatient visits, business income of 316,600, an increase in revenue of about 4%.
4, existing problems and insufficient
2019 outpatient work has made inevitable progress, but there are still many insufficient. Problems encountered in the course of growth: First: outpatient doctors on time, release conscientiousness is still there and other progress, in particular, the midday meal time patients everywhere to find the doctor's Department of the situation occurred from time to time. Second: equipment maintenance is a little poor, this year, the Pentacam electronic fiber laryngoscope, fundus camera, tonometer, visual field meter, etc. have presented an uneven level of destruction, equipment maintenance costs, and affect the normal business of the department, affecting the condition of the real-time diagnosis, should be strengthened to enhance the maintenance and management of equipment, to improve the normal use of equipment. Third, the department staff's business skills to be rapid progress. Most of the doctors in the Department of Pentacameral Surgery are young in age, lack of clinical experience, and need to have their time to become durable. This year, there is a young doctor to higher hospitals for further study, resulting in a temporary lack of human resources in the department. Stomatology is currently a serious lack of doctors, may have to add 2 doctors to meet the current work necessary, dental implants are currently patients and hospital workers know low, the number of people are still relatively small, not enough patients. Fourth, the outpatient clinic part of the medical staff of new things such as microblogging registration, payment, query measures are not familiar with the exclusive doctor's push expansion is not active, can not guide the operation of the patient, the cloud home hospital platform of the clinic appointment registration operation is not pure, no clinic appointment.
5 , the next year's work ideas
next year's outpatient clinic will be as much as possible to open more specialty clinics, specialty clinics, expert clinics, and to further improve the appointment diagnosis and treatment services, optimize the process of diagnosis and treatment, and will succeed in expanding the scale of the department, to carry out more and better skills project, do the following items Work:
1, hope that the hospital marketing further for ophthalmology for more cataract patients, in order to alleviate the current patient ammonia support environment, especially Ganluo Nongcheng patients cut more.
2, further successive sending new population to higher hospitals for further study, in order to increase the degree of professional skills of the department staff.
3, *** with the further improvement of the function of the Women's and Children's Hospital, the dominant women's and children's hospital outpatient supporting work.
4, to further increase the WeChat clinic efforts to reduce the time patients wait in line, so that more patients to enjoy the convenience of the office.
5, progress in the use of equipment, the Department of Pentaclinic to the higher hospitals for advanced training after the return of personnel to further develop the regular use of equipment (e.g., such as vision machine, visual field meter and fundus laser, etc.), and progress in the rate of return of equipment.
6, for stomatology and dermatology to step up the introduction of talent, to ease the contradiction of the lack of medical personnel.
Outpatient Department Summary 3
Over the past year, under the leadership of the hospital team and the director in charge, under the leadership of the support and help of the hospital departments, the outpatient department of all comrades work together, proactive in their work, and constantly emancipate their minds, update their concepts, and establish a high degree of dedication and sense of responsibility, around the nature of the department's work, around the center of the hospital's work, strict management, pragmatic and practical, pragmatic, and hard work, in the medical ethic and medical style, Medical quality, grass-roots construction and other aspects of the better results. As of January, the completion of outpatient workload xxx times, outpatient observation and treatment of patients xxx times, to achieve business income of xxx million yuan, business profits xxx million yuan. Completion of the community and the main body of workers checkups more than people, more successful completion of the hospital to the work of the task, some achievements, is summarized as follows:
First, adhere to the construction of the wind, and constantly improve the quality of service
Strengthening of the ideological education and improve the quality of medical ethics
Through the combination of universal education and focus on education, positive education and negative exposure to the public. The combination of universal education and focused education, positive education and negative exposure, regular education and thematic education, theoretical education and solve practical problems, and constantly improve the quality of staff medical ethics. This year, the department of ideological and political learning more than people, for the department to build a solid theoretical foundation for the wind.
Establishment and improvement of the supervision network, the construction of medical ethics and medical style to really put into practice
Through the issuance of patient questionnaires, inviting social volunteer supervisors to assist the department to carry out the construction of the style of work, *** issued more than a questionnaire, the satisfaction rate reached %. This year *** received a letter of praise from patients.
The implementation of the "two public", enhance transparency
Strict implementation of the hospital regulations listed services, doctor-patient contact book system, regular inspection of the contact book, the patient's comments and suggestions, by the director of the timely response, always accept the masses to supervise, by the patients.
Implementation and improvement of the system, strengthen the management
Strictly implement the management center issued by the "ban on health professionals" and xxx health system professional ethics construction of a number of provisions (eight to ten prohibited), and actively respond to the hospital organization of the hospital without holiday hospital activities, to ensure that the whole year no acceptance of red packets and other violations of law and discipline phenomenon, and won the xxx excellent party spirit and honesty construction of advanced units.
Second, adhere to the science and education, and constantly improve the quality of care
Establishment of quality control network
Under the leadership of the hospital's quality control team, the outpatient department has developed a departmental quality control program and to be implemented. Regular use of class meetings to organize staff to discuss and evaluate the management system and medical defects, put forward corrective comments, the development of corrective measures to supervise and implement. The outpatient clinic focuses on strengthening the first physician responsibility system, the outpatient physician can according to the needs of the condition of reasonable examination, rational use of medication, and carefully write outpatient medical records. We are trying to provide patients with convenient and efficient medical services; reasonable scheduling, adequate medical power; the development of medical procedures and hanging too conspicuous position, to simplify the medical procedures, shorten the waiting time for the purpose of greatly facilitating the patient.
Efforts to improve the business quality of medical staff
Organization of medical staff every two weeks to arrange business learning. Lectures by the section chief or senior doctors, combined with the characteristics of the department, theory and practice to carry out case discussions, mutual learning, *** with the improvement of the implementation of the "two notebooks" system, that is, listening to notes and self-study notes, quarterly inspection and assessment of the year, the average staff notes amount to more than words;
Planned to the hospital to recommend the backbone of the business to go out for further study. Recommended business backbone to go out for further study, this year the outpatient department **** selected to go out to study and further training of personnel times, and the strict implementation of the hospital's knowledge **** enjoyment of the system, will go out to learn new knowledge, new theories, new developments in a wide range of exchanges with colleagues;
Encouragement and support of the section of the personnel to participate in a variety of adult education, this year, by the two people to obtain a bachelor's degree in education. At present, the structure of outpatient personnel, university people, college people, junior college people, senior people, intermediate people, assistant people, staff level people.
Encourage staff to summarize clinical experience, actively write academic papers, annual outpatient clinic in the provincial publication of the paper times, articles, access to the community of various achievements times. To improve the overall quality of the staff has played a positive role.
Accelerated update of medical equipment, improve medical competitiveness
In order to improve the quality of medical care, and constantly meet the people's growing demand for medical care, the year in the hospital's strong support, the outpatient department of the new pre-vacuum pressure steam sterilizer, ultrasonic cleaner, nsk cell phone oil injection machine, sterilization bag sealing machine, ultrasonic sandblasting cleaner, microcomputer root canal measuring instrument, computerized rehabilitation therapy instrument, qk full of the machine. Rehabilitation therapeutic instrument, qk general therapeutic instrument, fetal heart monitor and other advanced medical equipment valued at more than ten thousand yuan, greatly contributing to the improvement of the level of diagnosis and treatment, and play a very good social and economic benefits.
Strengthen foreign technical cooperation
Outpatient Department xxx actively introduce "Sunday Engineer", in-depth joint medical that is: the use of higher hospital experts in our hospital to carry out new technologies, new projects. Stomatology carried out orthodontic, restoration, business income doubled compared to last year, the sleep center carried out children xxx surgical treatment, improve the influence of the hospital, and achieve better economic and social benefits.
Third, adhere to the grass-roots culture, and constantly improve the cohesion of the staff
The outpatient department has always been the grass-roots cultural construction as a bridge and link to improve the cohesion of the staff. Actively organize staff to participate in various activities within the hospital, to carry out the cadres talk about the activities for the staff to solve practical difficulties. In the year, participate in the community and the hospital activities more than people, in the community of the top ten singers selection, one person won the title of the top ten singers; in the community of calligraphy and painting competition, won the third prize people, the second prize a person. In the daily work, the clinic is concerned about the details of the staff life and work, self-funded for the department issued hand oil, hot treasure, glue stick, soap box and other items. Carry out the cadres talk more than once, so that the staff can take the hospital as a home, in the face of difficulties, worries are willing to find the organization to communicate. The management of the human culture, enhance the cohesion of the staff, centripetal force, we all want to think together, strength to one place, the clinic's work can be successfully implemented.
Specific indicators:
Carrying out the "four-five" activities, the development of the "four-five" measures, three defense measures, three defense coverage rate of %. No major social security incidents.
The incidence of medical liability accidents, medical disputes errors, no fire, electric shock, civilian equipment, transportation and other safety incidents.
The implementation rate of the internal management system of the hospital %, no impact on the hospital assessment points of responsibility phenomenon.
Hospital one person, one needle, one tube, one use, one extinguish the implementation rate of %.
Fourth, there are problems and shortcomings
The main party building and ideological and political work there are still weak links, especially in the new situation to teach you how to strengthen the construction of the hospital culture still need to be studied and put into practice.
Outpatient work summary 4In the emergency, patients and their families in the shorter contact time with health care personnel, has not yet established a good sense of trust, on the health care personnel of each of the subtle links are very sensitive to the health care personnel's speech and demeanor on the patient's psychology will have a great impact. Resulting in the rescue behavior of health care workers are not understood, patients and their families left "not valued", "emergency is not urgent" illusion. Therefore, I feel more and more communication in the emergency room is the most easily ignored but the most important thing.
First of all, we must learn to communicate, mutual respect and trust is built on the basis of communication. For patients who come to the emergency room, we should be proactive in asking, enthusiastic for its guidance. For example: for patients with limited mobility, we can help or assist them with a cart to the clinic, measure their vital signs and hand them over to the clinic nurse; for patients who need and can go to the ward for treatment, we can indicate the location of the ward in detail, to avoid the patient to run "a wrong way". And for patients who have been sick for a long time and are not critically ill, we can suggest that he go to the outpatient clinic, and patiently and carefully informed of the location of the outpatient clinic and the time of the clinic, so as to facilitate the patient's arrangements.
Secondly, to learn to observe, only good at finding the existence of the problem, including the patient's condition, psychology, needs and family observation. For example: some patients' family members of the nurse's behavior of all sorts of criticism, but their own patients liquid infusion are not aware of, like this family we should be in each replacement of the liquid patiently reminded of his liquid to what place should call the nurse, at the same time, we should also be on time to patrol the wards, and more observation of the progress of the liquid, so that you can avoid to a large extent because of the liquid did not replace the patient in a timely manner. The first thing you need to do is to get your hands dirty.
Although, a smile expression, a supporting action can not solve the patient's physical pain, but can quickly shorten the distance between the nurse and the patient, to effectively meet the patient needs to be taken care of the psychological needs of the patient, so as to facilitate us to carry out the following nursing work. Finally, through observation and communication to learn to judge the patient's condition and needs to have an accurate understanding and judgment, conducive to the development of medical staff to save the work, but also for the patient to buy time. For example: traumatized patients can be observed and roughly asked to understand the location and severity of their injuries, the first time for them to find a doctor for their treatment, and registration and other procedures can be made up later.
The above is just a brief introduction to my work in the emergency room, there are many things to learn. Of course, to do a good job of an emergency department. Nurses, only communication is far from enough, but also need a solid theoretical foundation, rich experience in rescue, rapid response, quick action, which is in an emergency when the test of the guarantee.
Outpatient work summary 520xx is the opening year of our outpatient clinic, in Longwan District Health Bureau of the correct leadership and strong support, in the staff *** with the efforts of our hospital closely around the "science and technology hospitals, hospitals, quality hospitals," the purpose of the hospital, and actively implement and enforce the spirit of the documents of the district board, and continue to increase infrastructure construction to improve the quality of medical care and the quality of medical care, and to increase the quality of medical care. Increase infrastructure construction to comprehensively improve the quality of medical care and quality of service, all work has made certain achievements, review the work of nearly a year, the main four points:
First, focus on the investment in equipment, and vigorously improve the service capacity.
20xx year, is my hospital's "opening year", but also my hospital's "development year", in order to the town of Tianhe and the surrounding townships "to establish a brand, occupy the market, Landed roots" in the hospital under the leadership of the Board of Directors, adhere to the "high starting point, high standards, high quality" perspective and "account for the market, laying the foundation, the cost of doing business" concept:
First, vigorously strengthen the equipment Firstly, we have invested heavily in the introduction of Korean dental implant system, Japanese root canal treatment system, dental white sandblast cleaning system, low radiation dental X-ray system, cell phone anti-infection disinfection system, etc., and constantly improve the service capacity.
Second, adhere to humane standards, carefully planned and decorated clinic, we set up in the hospital "three rooms and two areas", three rooms both special clinic, orthodontic room, comprehensive treatment room, two areas for the two recreational waiting area, one of which a TV-based, a newspaper-based, in order to suit the needs of different groups of people waiting for treatment, so that the general public as much as possible in a comfortable, elegant and comfortable environment. The general public as far as possible in a comfortable, elegant environment to enjoy medical services.
The second focus on quality management, to eliminate cross-infection.
Our tenet is "medical safety is no small matter, the interests of patients are no small matter, so defects can be avoided", medical quality management is our "lifeline", we:
First, set up a medical safety management special leadership work.
Secondly, the strict implementation of Zhejiang Province, oral infection management standards, the introduction of efficient cell phone disinfection system, while vigorously strengthening the cleaning of medical equipment, disinfection, sterilization and medical waste recycling work, to effectively eliminate cross-infection, to ensure medical safety.
Third, painless medical treatment, in order to reduce the pain, we insist on the use of imported ultra-fine needles and imported blue anesthetic, with careful operation, combined with detailed treatment programs, weighing the pros and cons of each program, *** with the development of the optimal treatment plan, and at every step of the initiative of the patient's prior informed consent. Fourth, affordable health care, we continue to increase the cost of medical care, and constantly improve the quality of medical care and advanced equipment investment in the case, we strictly implement and lower than the provincial price bureau of non-profit medical institutions to charge the standard, to the most affordable prices directly to the masses, the masses have been unanimously praised.
Three, focusing on the service connotation, establish a good reputation.
"Service, reputation" is the goal we pursue, in the daily clinic work, we have always been consistent cut "people-oriented" concept, and constantly improve the quality of service: we:
One. First, the implementation of the "smile to welcome, active greeting, the first responsible for the discharge of the hospital to send" service mode, change "to serve me" to "I want to serve".
Secondly, the strict implementation of the five activities, both "to welcome the voice, ask the voice of the answer, go to the voice of the send, do not understand the voice of the explanation, dissatisfied with the voice of the apology.
Third, the development of appointment clinic, in order to save the waiting time of patients, we have opened an appointment service on the network and telephone hotline for your convenience, the patient as long as the first time in our hospital to accept the examination and treatment, according to their own convenience, through a variety of ways to make an appointment for the next consultation time. Fourthly, the management of the website of the clinic is constantly improved, which is convenient for the majority of patients to inquire about oral health care information and understand various information of our hospital and communication between doctors and patients. Fifth, always pay attention to the clinic environment clean, elegant, comfortable, keep the windows and mirrors quiet, and free tea for waiting patients and their families.
Four, focus on dedication to society, and actively carry out social welfare activities.
We according to the characteristics of our hospital and the needs of the masses, and constantly unite and organize the majority of employees to devote themselves to social welfare, give full play to the white angel of the humanitarian spirit of saving lives and helping the wounded:
First, the establishment of a youth volunteer service team, in the form of an organization to participate in the work of community health services.
Secondly, to carry out the "heavy evening love, send warmth" activities, we regularly organize excellent medical staff to the Palace of the elderly, the village elderly apartment for the majority of the elderly to carry out oral health checks, and free oral medical drugs.
Third, the organization of young volunteers in-depth village, door-to-door, free of charge to provide visits, follow-up activities and oral health education and give oral health supplies and other activities.
Fourth, actively participate in the "charity one day donation" activities, we in a variety of occasions to the Wenchuan earthquake compatriots donated nearly 3,000 yuan.
Fifth, actively carry out the "Love Teeth Day" activities in September 20 this year, we organized 12 medical staff to Zhuangquan village streets to pay attention to the oral health of the elderly as the theme of the clinic activities, the scene to the oral examination and blood pressure measurement of the masses to scramble, an endless stream of activities, we *** to the elderly aged 50 years and above to give medicines and vouchers. The old man gave away medicines and vouchers amounting to more than 50,000 yuan, issued more than 10,000 copies of oral publicity materials, and received unanimous praise and commendation from the general public.
In short, looking back on nearly a year's work, the foundation of our work has a new development, measures have a new initiative, the situation has a new breakthrough, at the same time, we are also soberly aware that there are still many shortcomings in our work, in the new year, we will be more enterprising, pioneering, pragmatic and pragmatic work, and strive to build a new success for the construction of our hospital's strong hospital.
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